FANTASTIC!!

We were there at the end of June for our 20th Wedding Anniversary-the staff were super accommodating, polite, eager to please. Rooms were clean, modern, bright--daily cleaning, towels and fridge filled everyday. The beach was great for us, you have a rocky side and a sandy beach side--my husband took plenty of joy of snorkeling around the rocks to see all the fish. The a la carte's were good, our favorite was "The Med", service and food excellent there. The grounds were clean and well maintaine [... read more]d. Would definitely go back there :)

Really lovely

The resort was really gorgeous. Don't listen to the negative comments about the beach. Yes there is some coral here and there but mostly just at the centre of this long and spacious beach. On either side it's gorgeous light sand and crystal clear water. The staff is lovely. They treat the Canadian tourist really well. Food was just ok - as is the case everywhere in Cuba. Drinks were fab and so was the coffee. Overall a definite 4 out of 5.

Beautiful resort with some areas for improvements

When you first walk into the main lobby the resort is beautiful. It is modern, opened, welcoming, with a breath taking view of the ocean. Our room had a pool view with two beds which were both very comfortable. The maids came everyday and cleaned the room, but on a few days they forgot to leave towels and if you called for some they never came. Someone came by daily to leave water in the fridge so you don't have to worry about walking to a bar to get some when you are running low. The pools and  [... read more]surrounding grounds were beautiful and well maintained. The beach was by far the best part of the trip. When you first walk on its a bit rocky, but as you walk down the left side its breath taking. Plenty of beach chairs so you never have to worry about not getting a spot. The food. Myself being a first time traveler did not know what to expect, but was warned by many that the food in Cuba is not the best, and they were right. Although I will admit to being a picky eater, there was very limited selection of food that I would eat. For breakfast I would stick to the crepes, I would skip lunch because the buffet was never opened at that time therefor all that was available was the 24 hour snack bar which after I ate there once became extremely sick for the next two days and did not want to risk that again, and for supper I would have the pasta at the buffet. My company, being more frequently traveler, found the food to be okay for Cuba. The staff everywhere you go was incredibly friendly and polite. Although it was a beautiful resort and my trip overall was good, I would not return simply because of the food. Yes, I would recommend this hotel to a friend but like everyone did to me I would warn them about the food.

Nice resort...if you get a deal!

My husband and I visited the Warwick Cayo Santa Maria at the end of April 2016. We got a deal and paid $1698 for two people (taxes included) from Halifax. It's a newly built, clean, large resort which we loved. The rooms were spectacular. We stayed in Building 8 which was very centrally located to the beach, pool, lobby and buffets. The lobby, pool and beach were spectacular. The resort is really large so we found taking a walk around really helped us find all the "hidden" gems like the cigar l [... read more]ounge and the different entrances to the beach etc. Our largest issue was the food. The resort was very slow the week we went which meant two a-la-cartes were completely closed during our visit and the main buffet closed during lunch. There was still plenty of options for lunch (i.e. snack bar, smaller buffet near the beach and grill at the beach) but we found you have to "search" them out a bit which was a bit cumbersome. The food was our least favourite of all the places we have visited in Cuba. You also had to "search" out the bars/servers too. They were not circulating the bar, pool and lobby area as in we've had in other resorts so usually we simply got our own drinks. Overall, we enjoyed our visit as we were happy to have fun in the sun. Having said that, Warwick was not a five- or four-star experience, in our opinion. It was more a basic resort, as you had to find food options and/or drink locations to quench your thirst. As well, the amenities were lacking as it didn't have room service and other extras we were used to. For the price we paid, we were happy but I would have been upset if I had paid more.

Very nice modern resort

We stayed at Warwick March 14th - 21st. This is a very nice modern resort with excellent service!! The rooms are nicely decorated and comfortable. For a brand new property the grounds are fully mature and blooming. We would come back here anytime. Cheers Dapa81

Worth the trip

The only reason im giving the ressort a 4 star is because the buss ride from the airport to the resort is 2 hours long.. Granted the tour guide was funny and did a great job. Food was good, nothing to complain about there, there are also amazing pools and bars everywear. Loved the staff, service was great. We went on a off time so there weren't many people staying at the resort so the staff got to know us pretty well. The shows at night could be better but we got to see a great water show and a  [... read more]magicien.. Would definetly recommend this resort!

Needs new chefs and choice of food desperatley

8 of us stayed here from April 12 to 26. Our 8 trip to Cuba. . First: Beautiful resort grounds, looked after very well, rooms very large, clean and modern. Showers the best I ever had in Cuba, lots and lots of hot water never a shortage, air conditioner excellent. Had ocean view and it certainly was. Bars: were over all very good, staff excellent a little slow back but that is Cuba. They had a good selection of liquors ect. The staff did a good job. Beach: not bad not the best though, one part  [... read more]sandy quite a walk to where the best sand was the rest had intermittent coral but it was still very nice. Check In: great no problem rooms were ready in no time staff helpful. Swim up bar very clean and nice. Pools were over all very good however a couple of days the circulation system was not working. Lots of chairs no problem getting a lounger. Lighting on the grounds at night was a problem it was in your eyes hard to see. NOW RESTAURANTS: This was our biggest complaint of the whole trip. The restaurants were very skimpy with there portions. What you asked for on the menu was not available most times. You were rushed through your meals. For instance a shrimp cocktail was 4 canned shrimp on a plate with a dab of sauce. No lamb they substituted beef that was so tough you could not eat it. Beach BBQ, was very good, hot dogs, chicken , port and hamburgers all done right there. Ranchon lunch restaurant, needed a large amount of work, same stuff over and over, only was half decent two days after the owners came through than back to poor food again. Very slow at times. Buffett: well it was always pork or chicken, no variety, same things every day, a lot of it was closed down, they shut it down completely two mornings than said they were going to close it for 4 days and have us eat all meals at Ranchon, even the cooks said that was very bad idea. After a lot of complaints they kept it open. This was the first resort there were was no bread selection, just rolls that were like rocks. I do not know why but there were no ice cream scoops , you had to use a spoon that resulted in people rubbing there knuckles in the ice cream, and they would run out of spoons than you had to use a fork to eat it. It was a real problem at the 24 hr snack bar location by the pool. The pizzas were very good along with the rest of the menu. And yes I know it is Cuba but when you talk to other people at other resorts on the day trips they had a lot better food selection. I will say there ice cream is to die for. The staff tried but if management does not deal with the menus and cooks and food suppliers this resort has no chance. there is absolutely no excuse for the food. Overall other than the food this is a great spot , just a lot of work to do in that regard.

Awesome resort

The grounds are awesome as are the rooms. The staff were always polite and acknowledged you throughout the resort. Pool the best place to be with lots of shade and cold drinks. Rooms beautiful overlooking the pool or ocean. Food like most resorts. Needed more variety. Maybe time of year but we never waited at any of the food stations. Bacon every day yessss!

Not a 5 star

Resort is beautiful. Nicest pool I have ever seen in a resort. I believe that this resort opened too fast and they were just not ready. If you want a 5 star rating like you would get in Mexico or Dominican Republic, you won't get it here. There seems to be a lack in the management and the staff is getting very frustrated. The capacity was only 49% full, and they had a hard time to manage. I don't blame the employees, they are just not trained and not enough staff to keep up the demand. Very clea [... read more]n and rooms are beautiful but they need to work on customer service.

Beautiful resort, but still ironing out the bugs

Check-in was great. We got the king-size bed like we wanted, but the sheets were stained. The staff immediately changed them and housekeeping was perfect. The main downside was the food, pink chicken one night and hard for my vegetarian girlfriend to find options. We didn't starve by any means. I really think once it's open longer things will run smoother. The beach was hit by a storm earlier this year and it's rocky in spots, but there is still plenty of sand. The staff were great and the coffe [... read more]e bar was good.

Carlos in customer service was amazing!

Despite all negative reviews we read, our experience was amazing. Beach was great, mix of coral reef and sand, great for snorkelling (bring your wet shoes). Friendly people, great service, 11 year old rum, what else do you need. I would go back.

Hidden Gem

The Warwick on Cayo Santa Maria is quite a gem.Only opened in June 2015 it is still getting established. We had a Great room ..bungalow 14..3rd floor... ocean view balcony.. king bed. The beach path was just outside this building. The beach has a lot of staff who will sweep the sand from your lounge chairs (Lots of them to choose from) & a wonderful man who will take your drink orders. Food in the buffet is OK ,lots of chicken & pork choices, stir fries , fish etc. There are 3 gourmet eating spo [... read more]ts. Lots of bars.....24 hour snacks & drinks. And then the staff..............THE BEST PEOPLE YOU WILL EVER MEET.

People are far too critical with their reviews!

My husband and I are seasoned Cuba veterans so know what to expect when we visit. We travelled with one other couple. First off people...for those who completely slam the place, consider how much you paid to spend a week in paradise where the ocean's turquoise can't even be described and pictures don't do it justice and the sun ALWAYS shines in April (our usual travel time). So sure, there are always hiccups in Cuba; IE, toilet paper not always replenished in the public bathrooms, items not avai [... read more]lable for a day or two, etc....to me, this is part of the Cuban charm and I've come expect it and adjust accordingly. Seriously...my ONLY complaint for the Warwick was the lobby bathrooms. They did not match the decor of the rest of the hotel. The walls are painted a hospital green and don't have the marble splendor that we've seen in other hotels we've stayed at....BUT BIG DEAL! I'm not sleeping in there and bring extra paper..Just in case! The customer service that we received was some of the best in Cuba. Everyone was super welcoming BUT especially our man Osvaldo on the beach (between bungalows 11-14 I think?) I cannot say enough about Osvaldo. I've never seen ANYONE hustle the way he does. This man took care of all of us lazy tourists on the beach by running up (and I mean RUNNING) and down the beach to get our orders, REMEMBERED who got what and in what cup, remembered our names and drinks and we were 4 people, then would run back to the bar, make all the drinks and in record time, deliver them back to us before we'd even had a chance to get thirsty. He truly is a gem for the Warwick hotel. Strange to say this but he really made our trip memorable. Thank you Ozzy! We've tried to email him our thanks but his mailbox is full so if anyone from the hotel reads this, please let him know! Another VERY honorable mention was Yanis (spelling?) at the El Antillas a la carte restaurant. Her bright smile and personalized service made us all feel special. The very happy "Tom Cruise a la circa Cocktail" at the main lobby bar was always ready with an ear to ear grin and a flip of the liquor bottle. So now, for the real information: The mosquitoes at night on our days 4, 5 and 6 were intolerable and chased us indoors (of course not the resorts fault..it was stinking humid on those days!) Beach towels - was not an issue for us as we packed 2 extras each just in case so I can't say if the maids (which they had lots of men doing that job...very strange to see in Cuba and they did an awesome job I must say!) did or didn't replenish them if left behind. Yes the beach is rocky in places but we loved it! Made the scenery that much more beautiful and there was definitely not a shortage of beach and FYI the rocks that are submerged on the beach are actually all fuzzy so soft on the feet. Definitely spots for snorkeling along the rocks on the days that the ocean was calm...the water was crystal clear. We had our snorkel gear but were too lazy to use it :) The swimming pool is spectacular but it was way too hot to lay around it on those super humid days and besides, we'd rather look at the turquoise water. It was fairly easy to get a chair on the beach with cover but some times you had to walk a bit. We had a lovely guy there (I'm embarrassed that I never got his name) who took very good care of us so it was never a worry. We did not experience line ups at all and the a la carte restaurants were very good and the buffet was excellent when comparing to other Cuban buffets. My only complaint was a shortage of vegetables. There was one night where we hit the jackpot with brussel sprouts, broccoli (never seen broccoli in Cuba!), green beans and potatoes! Loved the place so much that we are considering returning. It is very obvious that the staff is trying very hard to bring up the reputation of the resort and upping their game. It shows! Bravo Warwick...BRAVO! Keep it going! WE LOVED YOU!

Very nice!!

The hotel was really beautiful...modern, clean. The rain shower in the bathroom was awesome!! Staff was very friendly & helpful! Food was good! Beach was washed out in some spots but other spots was gorgeous!

Better Than I Thought

We had a holiday there with friends from April 8 - 15th. The hotel was nice and clean. Although I went to their public washrooms at the lobby and there was no toilet paper to be found. Our rooms were clean and had a great bathroom, although if you took a long shower or used full force it took a while to drain. The people were really nice and I would like to give a recommendation to Almando who worked the bar close to the beach in the secluded area. He was charming, engaging and always had a smil [... read more]e on his face and provided great service. Our only regret is that we didn't get a chance to say our good byes to him. The food was bland and you didn't get much variety. The person who made the omelettes and the crepes were fantastic and were always smiling and looked like they enjoyed their jobs. Overall for the price we paid I say that it was worth it.

Beautiful resort

Beautiful resort however we did not like being nearly 2 hours drive from the airport and the rocky access to the water. Service in the restaurant was not good at all and we had difficulties finding the facilities as signage was not appropriate.

Nice Place

Better then expected. Everything in the room worked, beer and water every day, towels when requested. Needed to find the house keeper at the end of the day to change your beach towel and missed him a few days. Food was ok, nothing to brag about. We liked the snack bar and the beach lunch buffet. The rooms do not have a clock so bring one if you need one.

Wonderful experience!

This was my third trip to Cuba, and by far the best! The Warwick was a beautiful resort. The food was great (for Cuba!) and the staff were very friendly. The entertainment was alright. Nothing too exciting. If you just want to go and lay by the beach or pool all week, the Warwick is a great choice. If you want culture and excursions, not so much. Because the area is just being developed, everything is far away. The beach was beautiful, the 24 hour snack bar and 24 hour coffee bar were excellent. [... read more] The restaurants were delicious! I highly recommend this resort!

Just avarage

New resort so things were fresh and clean. Wonder how well things will age? The grounds were beautiful, especially considering that the property has only been open for 6 months. Seems to be a problem getting beach towels. None in our room to start out, then once we had them there was no place to exchange them. Was soppose to be in the building at 8 am but never saw any. Then had them taken from our ground floor deck where we had them on chairs to dry. Food was adaquate but nothing outstanding Re [... read more]ally missed the pasta station that most other resorts always have. If the price was right I would go again but it would have to be a good deal.

Nice new resort, but still needs to work

Grounds were nice and will look gorgeous once trees/shrubs mature. Nice pool area, several shade structures and enough chairs on most days. Music around the pool very, very loud beginning at 10:30am. Other than the beach, no quiet place to relax. The type of music played did not seem to the best choice for the age of the guests. The beach was okay, but you had to watch out for rocks just below the sand, which seems like it was brought in to create a beach area. If you like to take long walks on  [... read more]the beach, this is not the resort for you. There were several shade structures at the beach, but they were often located in areas that were not level. The food was fairly typical for Cuba, mostly the same options for the week. Work needs to be done regarding safe food handling practices. Hot food was not kept hot and there was no evidence of monitoring of food temperatures. The same staff cleared dirty dishes and placed clean ones on the table without any evidence of hand washing. There was no soap in the washroom located at the pool restaurant on more than one location. The soap dispenser was not functional. If the restaurant was located in Canada, it would likely be shut down until these practices were improved. Staff were very friendly and hard working and it didn't seem to matter if people tipped or not. Virtually no evidence of management/supervisory staff to provide oversight and support. No management staff ever asked how things were.