Great Holiday

Hotel rooms are nice, not wow but ok, Food was good, Entertainment are awsome, friendly nice and fun, The beach party was the best , so much fun, The foam party also lots of fun We took a zip line tour that i wouldnt go again, almost all day in the bus , 3 stops but very short

VH Heavens

The resort was great. The activities group were amazing. The food was good too. Loved the a la carte and no reservations The rooms were spacious and clean. Only downside would be the fact that no rooms have beach view or really much of any view Keep in mind it is a small resort. My type but not everyone’s. Also the resort is back from the beach. It has its own private beach area which was perfect. Beach bar was good Beach rivals those of Punta Cana People were nicer. Airport was c [... read more]leaner, smaller newer. We landed at 1115 and as we had no checked baggage we opted for the 35 Usd cab ride and were in our room by noon. Also keep in mind it wasn’t prime time. Not all restaurants were open which made total sense for the occupancy level also not sure how pool area would be at full occupancy. Golf course right across the street if that’s of interest

Had a Great Week at Viva Wyndham!

We really enjoyed our stay at Viva Wyndham. Our suite and the hotel grounds were clean and well maintained (although the beds are very hard), restaurants, bars and buffet were delicious and well stocked and we had no significant issues to contend with. Staff are not as friendly/smiling as other places we have been to but very attentive and polite. LOTS of great activities everyday at the resort and the Animation team are amazing - so happy, energetic and friendly. They really helped to make [... read more] our trip (we especially made connections with Miss Africa and Blondie/Pineapple Head - our favourites! You guys were awesome!!). We did a bike ride, yoga, aqua-sizes in the pool, beach volleyball, fun group activities and went to the shows at night. Beach and pool were clean and have lots of chairs available plus access to food/drinks. Was quite windy with strong waves the whole week so we didn't utilize the kayaks/paddle boards. Only complaint would be the constant hawkers trying to sell you things every 5 mins...we understand it was low season and it would be nice if there was a section they couldn't come into on the beach! Front desk was a bit disorganized and we weren't sure why we couldn't confirm our late checkout until the day we were leaving (they should know who is coming to the resort days in advance right?) but finally Jose was able to take care of us so we had a great last day! Nearby Mall (5 min walk) is great and very convenient. Prices were very fair and negotiable and we bought our souvenirs there.

Amazing Resort

The hotel was small and intimate, got to know many staff members, who were always pleasant and helpful. The rooms are very big compared to other resorts i have been to. The pools were clean and well maintained and the beach was lovely and very long. The food was varied and plentiful, with 4 a la cartes and the main buffet, I felt like I was going out to a high class restaurant every evening. The bar tenders were so nice and I tried many cocktails but settled on the" bahama mama" as my drink of [... read more] choice. The entertainment group did a good job, we really enjoyed the Halloween performance and the young lady who sang so beautifully on our last evening.

Quiet amazing resort

Very clean all over. The rooms are spacious and very clean. Didn’t see a bug out there. They had new beach lounge chairs. The a la carte restaurants are very good and the buffet had a good variety. This is my second time too this resort and planing again to return next year for 2 weeks again.

Fabulous resort

We went on vacation to this resort our first time in Puerto Plata the hotel staff are very friendly and treat you like family, the Annimation team was by far the best entertainment we have seen they are very good at getting people to engage in the games and the night shows were phenomenal , the food was great , the grounds were kept nice the bathroom and rooms were very clean. It was the best vacation we have been on , We would highly recommend this resort if you want to have a great time on v [... read more]acation there is always something to do or even want to relax . Everyone always had a smile on their face and made you feel special when they interacted with people.thank you for reading .We can't wait to go back. Debbie and Bill if we could rate this resort a 10 or more we would.

A tropical paradise

My boyfriend and I booked this trip at the end of summer to relax and enjoy after a crazy summer of working, and I am so glad I choose this resort to do so. For someone who travels to a lot of all inclusive resorts I did enjoy how welcomed we truly felt here. From the moment we stepped foot we were already greeted with friendly faces.We came as visitors and left as friends, all the staff started and ended our day with smiles. The animation team was incredible huge shutout to black panther, c [... read more]andy, Lilo, Tarzan,black level, joker, kitty, pinky, Minnie Mouse, Africa, Peter Pan, Jack Sparrow and Capuccino! You can tell this group loves their job and has passion. Without the animation team our experience wouldn’t have been as memorable. The performances they put on every night showed their talent and dedication to making people entertained and happy! They deserve lots of credit For all they do at the resort. As for the beach I was a bit concerned based off of other reviews stating how far the walk is and how there is a lot of seaweed. But I didn’t believe both to be true at all. The beach is taken care of and had excellent shaded areas due to the palm trees. Although at times there are a lot of vendors, as long as you are nice to them they will treat you with respect. For someone who loves beaches I can say It was picture perfect scenery with the famous mountain within the distance it makes you never want to leave. The water wasn’t as clear as a usual tropical spot but did enjoy the waves and long walks. The food we thought was great! Highly recommend the tuna at blend. We got to try all the restaurants and enjoyed it all, our only complaint was portion sizes could be a bit bigger. The buffet offered a good amount of selection, if you aren’t a picky eater you won’t have problems. We were big fans of the snack bar at the beach. We had nachos, fresh fruit and wood oven pizza on the beach while enjoying the beautiful view almost everyday! Our lovely friend Agusto was another great experience we had at the beach, he was always pleasant and happy to serve drinks at the beach bar! Loved his personality! As for the rooms the amnesia suite is a must! Originally booked the bliss room to only find out there was no balcony and the room was very small in comparison to what was shown in pictures. But overall upgrade made a huge difference as seemed to be more maintained and fresher looking and actually had a balcony! The whole property was kept clean from early sunrise to sunset. The workers were constantly cleaning the facilities and it definitely showed. Very pleased with the standards they had. Overall Viva Heavens did live up To our expectations. Already missing it and hoping to go back soon! A great place that gives you that “home away from home” feel! Such a beautiful country with amazing people, Puerto plata is by far one of my favourite spots now as well as Viva heavens!

Fun Resort

Beautiful area, staff is really interactive and friendly. Food is amazing 5 different restaurants that have different cultures food. Excursions are fun and exciting. Would recommend this resort to anyone looking for a fun time!

This resort was very good value - the food was good - the service was good - entertainment staff were excellent including everyone to join in and new everyones name

The room and the grounds were very clean and constantly being looked after - well maintained - the service was excellent - the beach was a 10 minute walk but was good to exercise with all the good food and drinks we had - only down side was they would never call us when we asked for a wake up call - thanks to our agent - she was helpful in helping us make this decision - we were hoping for Punta Cana - she recommended this resort - so glad she did - excellent decision

Very nice Resort

The resort was very clean & the staff & entertainment was very good.The staff at the pool kept us entertained & were very pleasant & warm towards us.The beach area was wonderful & lots of chairs available.Having terrific weather also made our stay much more satisfying.This was our 1st all inclusive resort and we will probably be back.

Good for the Price!

The best aspect of this hotel were the people for sure. Everyone is always available to help you out in any way you need. Other things to highlight include, the food quality with a la carte restaurants that do not require a reservations, the common areas were always clean and well maintained. The only thing I was disappointed with was that the ac was not turned on when we arrived so the humidity in the room was pretty high; which made the beds feels wet that night. We did talk to the manager and [... read more] he tried accommodating us in another room.

Good for the price

Good food. Excellent staff. The entertainment team is amazing. The room was clean. (Even if they don't change our bed in 7 days). Some room have humidity and small bad. The spa time was wonderful. Bad: in the reception they offer you a free day pass in other club. We lost the time. It was a lie. The city is fool the garbage. It's too bad.

Highly recommend

From arrival to leaving, I found the service was excellent. The entertainment crew worked from morning to night to ensure a good time was had by all. Lots to do on and off resort. Great value for your money. Would definitely recommend.

Perfect resort

Food is excellent, there are 4 a la carte restaurant, and all are really good. Since this is adults only, this really has advantages. You can really relax and enjoy. There is vast variety of drinks and cocktails. Room is very clean and cozy, and they daily refill mini bar with beer and soft drinks. I will definitely return. Beach is very clean, this is the only resort at playa Dorada that does not have sea grass in the afternoon.

AMAZING!!!!!

what a great resort!! we got upgraded to the amnesia suite which was a bonus gave us a little more room :) The food was great, always found something to eat. only downfall as the time of year we went they only had 1-2 of the restaurants open each night, but buffet was always an option. The animation staff were amazing and work so hard all day and night to please all the guests. Big shout out to Blank Panther, Honey and Betty Boop my favorite entertainers. also a big shout out to Stefanie, Oma [... read more]r and Joel for their amazing service at the bar!!! always the perfect drink :) I will definitely be back to this resort and will recommend to all Thank you Natasha at Trip Central for helping us decide

Good

Overall, I believe the resort was good. However they are missing a few things that I think should be included. They are missing a lounge for after dinner drinks, and they do not have a swim-up bar. The cleaning staff does a good job, however they do require a tip to do any extras IE flowers on the bed making animals out of towels. Lastly only 2 (out of 4) A la Cartes are open at one time.

Amazing trip!

The Viva Wyndham Heavens was amazing. We just arrived home after a perfect week at this resort. The Heavens is small and beautiful. The staff are amazing,especially the animation team! We had a fabulous week. The food is fabulous, and plenty of selection for all diets. Short walk to the beach which takes less than 3 minutes from the pool. The beach is beautiful and you could walk it for hours. Will definitely come back to this resort. Loved the modern rooms, free wifi access everywhere  [... read more]on the resort, and the cleanliness was top notch. We will be back! Thanks trip central for helping me choose this resort!

If your looking to party 🎊 this is not the property for you

Dated ...large room Amnesia suite Ac worked great Windows Need screens Quiet Needs an info board so people know what’s going on Buffet basic meals Food was hit or miss Room was very clean Fast room service Dishes always left in the hall for days Nasty Cute pool Most staff super friendly Got anything I asked for Would not return as I never do a property twice Sunwing rep was a bore

Not what I was expecting.

First I want to start with the good things.The hotel as amazing regarding shows, entertainment, service and food in the a la carte restaurants.Next the bad follows.The a la carte not booking policy is a totally wrong idea, from 4 restaurants 2 are closed every day and the waiting time to get a table is 1 hour or more.So, go the buffet where the choices are not many, same food everyday.Now the front desk reception staff. A totally disaster. I've called for beer and water in my room the 2nd day, c [... read more]alled again and again, it took 6 hours to get something in my room.After other 2 days the same thing, this time took them 3 hours. The day before leaving, I called again, this time they never came. The water is not being fit for taking a shower, when you try to mix cold and hot it comes like every second burning then switches to freezing.One of the 2 showers located close to beach area had the faucet valve not working properly and nobody did something to fix it all 7 days I've stayed there.When I went to the reception to talk to them, the staff there were taking calls, or even going to back room, not speaking with me, left me waiting for minutes with no answers.When I' ve called in Canada the last day, they tried to overbill me even I had the watch set for how many minutes I used.More hen that, they excused they do not have change for a 10 $ US bill, I had to go outside of the hotel to buy something, some real beer what they never have. Finally, I saw a lady waitress dropping a fork on the floor when she was preparing the tables.Naturally, she took it from the dirty floor and put it back on the table.No cleaning. no germs, no bacteria.The hotel manager was never available, every time when I asked for him, he was taking lunch or dinner, very busy person.The beach area reserved is the size of a volley field.From the 5 bars they advertised on the website they have only 2.This hotel is rated 4.5 stars, I would not give them even 3.Good luck for everybody going there!

Not worth it

My room the bathroom shower backed up everyday with no help from the staff. There was never hot water in the shower. The was terrible. The staff was rude and looked down on you and would not help you when you asked for help or had a need., They gift shop everything in it was over priced like 15.00 american for two bags of chips. Would never go back there again . I was bored within two days there