Amazing Resort

New Resort very clean and convienient, staff are amazing beautiful layout beach is lovely.from my past experience Vacation with my Wife in Cuba for the 7th time it is one of the nicest and cleanest Resort we visited, I recommended to a Couple of friends Who they never been in Cuba before we went three couples and they loved it.

Best stay yet in Varadero

8th trip to Varadero, 1st trip (but not my last ) to Iberostar Bella Vista Staff - amazing, friendly (pool bar staff are the greatest ! ) Grounds - very clean Room - very clean. Maid should not leave candy in room as we had ants all over from a package that was open. Beach - always perfect, you can always find a beach chair lobby bar - great place to hang out at night however need more staff or 2nd bar food - good selection. would like to see food labelled so we know what it is Overall, [... read more] it was the best stay out of all hotels I have stayed in Varadero and will be returning soon to this hotel :)

Great Resort

Great resort with amazing staff that went above and beyond. Frankie, one of the entertainment staff, was amazing. He was funny and made an effort to connect with everyone young and old. He did a fantastic job at making our stay that much better.

Amazing resort

Beautiful resort, kept very clean, the staff was super nice and helpful, the bar/ restaurant on the eleventh floor was the best. I would highly recommend this resort and would love to go back. Beautiful beach

Great Resort!

We felt as though we got good value for our money overall. Food was excellent, rooms great, staff very nice! It wasn’t overly packed and don’t think they were even near full capacity. If they were I am not sure it would have been as good as it was ! The only issues we had were difficulties getting enough bottled water and borrowing towels seemed as though they were made of gold ! Resort had a great layout and great entertainment ! Overall better than we had anticipated !!

Excellent resort

I have no complaints about this hotel. It was as was described and photographed on the website. The staff was very professional.If we requested anything it was attended to immediately. The entertainment was incredible. We are a family of 5 (3 teens) and we all loved our time spent there :)

Decent hotel

I’ve been to 6 different resorts in Cuba and Iberostar Bella Vista has been one of the best. It is a newer hotel and well maintained. Rooms were clean, everything worked and the beds comfortable. The staff is great and always seemed willing to go the extra step to accommodate visitors. The food, as usual, lacked herbs and spices (this is Cuba after all). The buffet and ala cart restaurants were good and provided a variety of condiments (mustard, ketchup, hot sauce, etc). I did find the [... read more] food at the 24 hour snack bar disappointing. It needs a major menu overhaul. There is a very good beach, three large pools and an exciting wading pool for children. Note: This is a high-rise building so be prepared for elevator waits or stair climbing.

Very nice resort

Good food except for the 24 hour diner always out of stock on popular items Great staff nice beach Great location Had a great time Oh my Would go back again The hotel should consider a shuttle into varedero

Needs improvement! a lot of improvement...

We had a 14 day stay at this resort. The beach was beautiful. The water was crystal clear to the point you going go neck deep and still see whether your toe nails needed a trim. The water was consistently warm throughout our stay even after stormy weather and high winds. When we arrived the weather was very bad. We were cold and needed heat. There are no heaters in any of the rooms. The thermostats have a "heat" switch but the HVAC systems have been installed with no heat capability. We were  [... read more]miserable to the extent that I went to the nearby shopping centre to look for a space heater. None are sold at that shopping centre. I was told none are sold in Varadero. TIP: Bring a small velcro strap with you. I used one to keep the blow dryer on for a couple of hours and it did heat our room a bit. The stormy weather also washed up a lot of Portuguese man o' war jelly fish on the beach. Luckily we know what they are and know to stay away from them. But the resort had no signs anywhere to warn their guests about these venomous jelly fish. This is from Wikipedia: "Its venomous tentacles deliver a painful sting, which on extremely rare occasions has been fatal to humans." No warnings, anywhere. Kids are curious, grab them and drag them around. We heard a story about a one-year-old who was stung and need an injection from a doctor. When we asked why there were no warnings the hotel staff said it was rare to see them washed up on the beach. Funny, a week later we saw them again. Must just be our bad luck. Our room was well laid out, a good size, great view, comfortable bed. They set up a second bed for our daughter. It was not a single mattress cot but it was comfortable enough for her. Shower pressure in our room was good. I think all the rooms have balconies. Wind noise was not too bad, though we heard other guests complain that could not get their balcony doors shut properly. This resort is not even a year old but it looks like it never felt new. Our room still showed signs of construction dust, and trim was poorly finished. The ceramic tiles in the hallway on our floor had not been laid properly. Many many MANY were broken, chipped, cracked with shards ready to cut your feet if you didn't avoid them or have proper footwear. Some chips were big enough to trip on! The second night we were there the was no hot water. I assumed the hot water system was overloaded because everybody was showering before dinner. Wrong. It was a cool, windy day so few had been to the pool or beach and the hotel was at about 50-70% capacity. At the end of our stay there was another cold water day.... a full 24 hour cold water day. Food was bland unless it was overly salted to the point you could not eat it. Buffet food was not labeled, so you had to ask what was being served. Food safety was not even on the radar. Pre-cooked pasta was reheated in a warm bacteria infested bath. I never saw the pasta bath boil. At the meat grill the raw chicken tongs would be used to serve up cooked beef to your plate. That's just the stuff you could see. The morning buffet coffee didn't even taste like coffee. There's no excuse for bad coffee in Cuba. They produce excellent coffee. But Iberostar certainly wasn't serving it. TIP: go to the lobby bar and get yourself a cappuccino or a latte before you head down for breakfast.... or a Spanish coffee ;) Stick to the omelette station. Their breads were good. The sliced bread, not so much. Follow this advice and breakfast will be the best meal of every day! Guaranteed. We tried all three a-la-carte restaurants. The Japanese was best and fun for kids. The snack bar restaurant is also a-la-cart and is always open. The chicken nuggets were our daughter's favourite. The staff at the hotel were friendly, polite, and for the most part, tried hard. My worst experience with staff was at the buffet. My 4 year old daughter had spent a full night throwing up the "bacteria pasta". For days she was ill and feeling nauseous. When she finally started eating very few foods on offer, she had a bit of Jello and wanted more. When I went back to get her more, it was all gone. I ask staff if there was more coming out. One employee went into the kitchen and never came back. After a few minutes of waiting I asked the manager. He sent another employee into the kitchen. Finally he came back empty handed and said it was coming out. I was irritated. If there was more why didn't he just bring it? So I said "listen, if there is no Jello just tell me so I can go have lunch". He assured me it was coming. I waited and waited. When I saw the same employee again I asked him a second time, "where is this Jello for my daughter?" He went into the kitchen again and came back a few minutes later. "Sorry, there is no more Jello." More than 10 minutes it took to get clearance from Raul Castro to admit that there was no more Jello. I lost it! The "life guards" are a piece of work. They are very eager to get you cigars and rum if you want any, at good prices. But saving a man that almost died in the water, not really up their ally. Most of the time they are hanging out behind the "hut umbrellas" chatting or trying to sell cigars and rum. The umbrellas block their view of the water. Of course they might be able to hear any screams for help, but for the DJ on the beach every day. When the drowning man was dragged out of the water by hotel guests, who was there to administer first air and resuscitate the man? Seems the life guards aren't trained for that. More guests came to the rescue. A nurse, a doctor. They got the man breathing again. Seems he may have had a heart attack in the water. He left the beach alive, in spite of the "life guards". That's all I know. And that DJ on the beach... if you are looking for peace and quiet... well you're not going to find it at this resort. The DJ sets up on the beach by 10:30am - 12 and then again from 2 - 5. And it's not just music. You're expected to participate in stretching activities, dance lessons, and games all day long! So you try to avoid the beach and go to the pool. They have another DJ!!! and on bad weather days, you head to the lobby and guess who's there? The friggin' DJ! They have a fun program for kids at 8pm every night called the mini disco. But you have to hear about it from another guest because this hotel does not communicate. There is no schedule of activities posted anywhere. One night the mini disco got moved from the theater to the lobby. Many kids missed it because this change of venue was not communicated. Overall, this resort was better than I expected. But not much better. I had been to Varadero 30 years ago and had sworn to never go back. The Varadero of 2018 didn't do anything to convince me I should come back any sooner than the gap since my last visit. Hasta la Vista.

Lovely resort

fantastic, clean and comfortable rooms. amazing, friendly and efficient staff. very attentive barmen and impressive range of international drinks. stunning beaches and pools. complete gym and new tennis courts. okay meals.

Can't wait to go back, but for 2 weeks next time!!!!

I was going with the expectation that it was Cuba. So gorgeous beach ok room, and hopefully edible food. WOW!!!! Gorgeous wavy beach, Great rooms, we had an ocean view. The food was as good or better than we've had in Mexico and Punta Cana. We went to the buffet every night because it was so good. We heard the Japanese a la carte was very good. The only bad thing was the comfy chairs are around the kid's pool. If you want to go to bed early (we didn't) don't get an ocean view the nightlife is r [... read more]ight beneath you! The staff is amazing they all speak English and try very hard to help with anything you need. I loved this place. I've traveled a lot and so far it's my favorite. Transat, on the other hand, was a big let down!! They let someone get through all checkpoints before the last one with an expired passport and we all sat 2 hours on the plane until they could get their luggage off. You would think they would at least offer something(even a bottle of water). Nope first thing they said was how much everything cost. This even on Christmas day, shame on you Air Transat it was clearly your mistake. You should take a look at your customer service.

Excellent Time!

The staff were friendly and very attentive. Grounds were well kept, and cleanliness was excellent! Food was good not amazing, it would be nice to see bottled water being used at all times, I didn't notice it in use at the buffet as they were filling jugs from the water in the soda machine. Beach would be a little small for the resort at full capacity. I would definitely go back again.

Loved it!

I was very impressed with this hotel. The hotel foyer was very open and had very comfortable and clean furniture. The grounds were well kept, and the beach is very close to the hotel The dining was excellent, with a main buffet area, three themed restaurants, and a 24 hour snack bar. The bars are well situated and well stocked. All hotel staff were very friendly. The rooms were very comfortable and stylish.

Great Resort.Very New and Modern

Loved the Hotel except for the nightlife.Not a great kids resort at nighttime.Great Beaches and service was excellent.Food the same as any other hotel there.Recommend the restaurants in Varadero or Havana. Maids and staff were impeccable.Cuba is a clean and friendly place to visit.Very safe!! Walk the streets with the family at night with no problems.Another thing is that the pool and Bars except the lobby aren't open at night.The shows are amazing but start at 9:30pm. Little late for the small  [... read more]ones.

The best resort in Cuba

This hotel was great. Good service, Food and fantastic beach with no rocks just sand. Padel boats free as well sail ride. Great room maids. Clean hotel. Great for kids. Great pool bar. Beware the purple Spagetti