Great resort

My daughter and I arrived on January 26th. We had a wonderful experience. The lobby is breathtaking, so big and beautiful! Can’t event justify it with a picture! As this is a new hotel, we came expecting hiccups, there obviously were somethings that were not perfect; but nothing major they would make us not come back. -The beach is nice but does not have the crystal-clear bright blue water, they need to add more sand in the water, as there is still lots of areas where you are stepping on ro [... read more]cks and weeds, I suggest packing a pool noodle, this allows you to pass the waves/weeds and rocks and enjoy the ocean a bit more. -Be prepared for slow service at meals; they are either understaffed still, or take Island time to the extreme. We had a room 9327 which has a rooftop, this was a beautiful room, the only downfall of these rooftop rooms is they do not have locks on the rooftop doors, which means any of your rooftop neighbours could come in your room. Ensure to have any valuables locked at all times. We requested them to secure our rooftop door any way possible, every day, they would say they would but it was never done. That was our biggest disappointment, as we kind of slept with one eye open every night. I was traveling with my very beautiful 20 year old daughter and did not feel comfortable having her alone in the room. Craftsmanship in the rooms is very sloppy, it was done in a big hurry, caulking and paint drips everywhere, including on the new furniture, even the toilet seats! Shower door in our room did not close, we had to take our showers with the shower door open, we just put a towel on the floor, it was all good, nothing major, but if these types of things bother you, then you might be disappointed. I loved the concept that they have all common places in one area, as you come out of the lobby, everything is there, restaurants, gym, spa, store, sports bar, Showtime, etc, all in one area, they will soon have a small casino and bowling alley open which will be a real nice addition… One of the things that made this trip so memorably is the staff, the employees are great, friendly and will help you with anything you need! Some of the staff are just exceptionally good, just to mention a few: • Manuel Lora - bellboy; • Manuel, Julio and Melissa night staff at the lobby bar; • Luis from Mike’s cafe • Santiago at the beach bar • Gabriel from the lazy river pool bar; If you have a chance to meet these individuals, they are amazing! The entertainment staff are also very good, Chihuahua will definitely make you laugh with his corky ways and his laughter! For the most part, the shows were good, my two favorites were the acrobatic show and the Michael Jackson show which was one of the best I’ve ever seen! Overall, we had a wonderful experience, and would go back, if the prices do not skyrocket.

Ocean Blue And Sand - Good

Room was always cleaned well, but starting to show wear (shower trim was duck taped and slipping). Mini fridge was refilled 5 out of the seven days while we were there. The beach is nice, a little sand lost from rising water but still plenty to walk along I would guess 2 or3 kms in either direction. Food in the buffet was the same variety breakfast, lunch and dinner. We ate dinner 5 out of 7 at the a la carte restaurants, all were good, Mexican, Italian, Route 66, we tried the steak house bu [... read more]t we were forgotten about. We arrived at 5:45 they opened at 6:00, order was taken at 6:10 food never arrived we left at 7:00 after asking twice about our order. Drinks, you received what you order. Order Jack Daniels that is what you receive. Order Kahului, Bailey’s that is what was received no replacements

Beautiful resort.....but still under major construction

The food was a 10 out of 10, 2 large pools and a lazy river all with their own pool bars....10 out of 10! Rooms were large, each with a sitting room area, warm laminate floors and a roomy 3 piece bathroom! No cold, slippery tile floors to be found. Plenty of loungers around the pools and on the beach. An electric people mover ran up and down the main walkway on a regular basis and was easy to flag down. House-keeping staff were helpful and very diligent in their work, maintenance men were  [... read more]prompt, bell boys were courteous and helpful. Staff in the main dining room could use a little more training and I thought it odd that you had to provide your room number each and every time you entered. Staff on the lobby counter were an absolute mess. There was little organization when arriving and at any time when you needed to go there. I quickly learned to dread going there as it would end up costing me at least an hour of my time.( 3 hours to arrange a room change), Guest services was a joke. The beach is a short one and when you entered the ocean you hit sharp rocks in less than 3 feet. I would love to go back in a year as I am sure by then all of the kinks would be ironed out but by then it would probably be out of my price range. We didn't require it but if you have young children, they have an awesome water park for them.

Growing pains

Will be an amazing resort given a few months. The amenities are great . Just not everything working fully yet. Pools are amazing and is a great place for kids. Not for adults unless you are taking your kids. Food not so great. They are a little ambitious in what they are trying to achieve. I am sure when kinks are worked out it will be an amazing resort. Rooms were large and well appointed. One thing to note - ask as many questions as you want. The staff did not tell us balcon [... read more]y door locked automatically when shut and we both went on balcony and shut door. You guessed it....we got locked out. The beach was not very good. Therefore, spent time at pools.