Iberostar Waves Tucan: Hotel does not appreciate repeat customers

This was our 4th trip to this resort & probably our last. In the past, we have always contacted the resort with our preferred room location & they have been very accommodating to our requests. I emailed the resort again this year, 1 month prior our trip, requesting a room close to the beach, facing the pool. Claimed they would do their best to accommodate. When we checked in, the fellow at the front counter gave us a room in building 29 (farthest from the beach), facing a parking lot and the roo [... read more]m smelled of sewage. The worst location at the resort. They obviously do not appreciate repeat customers. We have never been treated so poorly. After crying & complaining he finally agreed to change our room but not until our 3rd day of our 7 day vacation. Meanwhile, there were people checking in after us that got much better rooms. Also upon checkout, we found to be treated in a very impersonal fashion. No thank you for choosing their resort, no hope you had a nice stay & no wishing you a safe trip home. The checkout clerk barely looked up to see who we were. Very unprofessional. On the upside, the resort is in a beautiful jungle setting with roaming wild life including their star attraction, the monkeys! The pool is huge & the staff do an excellent job at keeping it very clean. The beach is fabulous & is on one of the best locations in the area. The entertainment staff work very hard at keeping guests busy & welcomed. The resort did a fantastic job at renovating after the fire that happened in October. You would never know there was a fire. The outdoor restaurants & bars near the pool/beach area were very good for lunch & snacks. Main buffets had limited selection & always found the food to be cold. For us, the best specialty restaurant was the Steak House. The Japanese was good but Mexican was a disappointment. Cleaning staff did an excellent job as usual. Front desk needs improvement. This is our first time at writing a review & are being as honest as possible. We have brought & recommended many people to this resort over the years & are now contemplating spending our trip dollars elsewhere

Dreams Huatulco: Excellent resort.

The service food and accommodations are very superior. The employees went above and beyond to make our stay as enjoyable as possible. Everything was so clean. Drinks and food were very good and lots of choices everyday.

Grand Sunset Princess: Huge but beautiful!

Disregard the negative reviews; as you can see on TA, they are few and isolated cases--they do not represent the majority. Ditto to all the positive reviews. Only a couple of recommendations to management -- should have more shuttles throughout the resort -- lots of walking which may be difficult for some. The resort recommends casual dress for the a la cartes however we say many wearing raggedy shorts and t-shirts and were allowed in ... ?? which is it; one or the other or both .. Great vacatio [... read more]n with warm, sunny weather.

Grand Sirenis Mayan Beach: Beautiful resort

The only complaint is that there was nothing posted anywhere of what was happening during the day, so not enough information. Also, there was a bad smell in the room but other rooms were fine. Resort, beach and entertainment were great. Food was fabulous. Would definitely go back.

The Fives Beach Hotel and Residences Playa Del Carmen: Azul Fives Shines

My boyfriend and I were graciously greeted by the staff upon arrival at the Azul fives in Riviera Maya, Mexico. Not only was the weather perfect, the service went along with it. From carefully taking into consideration my food allergies, to making sure that our room had a proper working lavatory (after a few incidents with the plumbing), the staff went above and beyond our expectations. Every staff member we talked to was smiling, in good spirits, and offered the best advise and service. Rooms w [... read more]ere clean, food was spectacular, beach and pools were glorious! What more could you ask for? We would definitely return to this resort should we have the chance.

Moon Palace Cancun: The best there is!

Have visited Moon Palace two years in a row and haven't been to a better all inclusive. Entire staff is excellent. If you're a golfer introduce yourself to Adrian the starter, he's the absolute best of a great staff resort wide.

Grand Riviera Princess: Better than expected for a big resort.

My wife & I just returned from a 7 day stay & we were quite pleased with the resort. Service was good, beach was almost 5 star, pools & pool bars were also great, buffet food was better than expected & restaurants were a good 4 star. If you are looking for complaints....there were none that really bothered us. WiFi was iffy at best,& mattresses were a little hard for us so if that's all we have to complain about I'd say it was a great holiday:)

Grand Sunset Princess: Very nice but can be improved

Overall the resort was good, the rooms, and pools were excellent. We upgraded to Platinum and the extra perks were nice, especially at the beach where we were always able to find lounge chairs in a good location. The food was hit and miss, some days excellent, other times lacking quality. Even the al-a-cartes were hit and miss. The resort was huge, but it wasn't a big issue for us. It was nice to have a walk in the evening after dinner. The shuttle was constantly running but they needed to add a [... read more]nother shuttle when raining or during meals hours when more people wanted to ride. The biggest plus was the staff working at the resort, everybody that we met were extremely helpful and friendly.

La Isla Huatulco: It's a 2 star, almost a 3

We just needed a bed as we were visiting my parents. I wouldn't stay here on a full vacation, but it met our needs for a week Limited tv stations maybe 6, wifi can be fast and slow depends on time of day Large rooms are clean but very minimalist as described in previous, bed is amazingly comfortable. Balconies are a good size with 2 chairs provided to overlook the pool Pillows super small they only provide 2 on a king size and don't have extras. No bath mats and a face cloth is hit or miss, had  [... read more]to call to the front desk 3x in 1 week to get towels sent up, no hair dryer. There are no glasses in the room but ask at the snack bar, no ice anywhere other than the snack bar and even then a hassle. Elevators are nice and fast and stairs easily found and accessible, large closest with ample shelves beside it. Safe can fit your iPad and is secure. Pool needs to bed retiled as it's missing quite a few tiles, quite a large area for smaller children, poolside chairs are comfortable. We need the air conditioning and safe fixed when we first checked in, was done incredibly fast with a nice young man. All staff was friendly and helpful This hotel is a ways out but could walk to 3 restaurants at the marina (15min walk)otherwise you'll need to taxi everywhere $25 pesos to most areas Never used the beach club but looks nice, the ocean is always strong there with red flags Go in to Santa Cruz or cab to Playa Entraga (good snorkelling and restaurants on the beach) which is just around the corner from Santa Cruz

Riu Santa Fe: good resort

Just returned from our vacation some quick notes Check in was easy done on the bus so all we had to do was get a room key and card towels. But there was no direction an getting to our rooms on the resort and we had to carry our own luggage to our rooms ( I have never had to do that ) grounds were extremely clean the cleaning staff were very good but not too friendly entertainment staff were great beds were a little uncomfortable and hard Front desk staff were horrible. very rarely answered the p [... read more]hone I think 2 out of 20 calls during the week , I had to go to the front desk and wait in line to ask for a pillow that never arrived. Beach was not really good as you were unable to swim in the water and the sand is very course Food was ok , it tasted better then it looked for the most part Buffet was ok but a lot of the time there was shortage of food. I do not think there is enough restaurant space to accommodate the resort I found myself waiting for food to be replenished at the buffet or wait in very long lines to get food. Bars were good but at times very long wait to get served , they would do better to have a few more bartenders overall I would say this resort has potential to be better based on the service overall I rate it 3 but it can easily get a 4 if they fix that issue

Iberostar Waves Cozumel: Great Resort

We stayed here January 16-23 and wish we could have stayed longer. The rooms were ok, smaller than we are used to, but we weren't there to stay in the room, the beds very comfortable and we never had any issues with hot water. The rooms were really clean, fantastic towel art, the only issue we had with the room was when the air conditioning was turned on, it smelled very musty, they need to do some maintenance on the air. The grounds were lush and very well kept and there were peacocks, wild pig [... read more]s, flamingos, cats, huge iguanas, parrots and turtles. Because of the humidity the beach had sand fleas, I didn't read the paper they gave us with our welcome package so found out the hard way. There was no problem getting chairs on the beach or a palapa, but most of the chairs around the pool had towels claiming them early in the day. The staff are excellent! very hard workers. The food was good, not fantastic, but good, it became repetitive in the main buffet, and I didn't like the bulk yogurt in the morning. Everyday there was a bar-b-q down near the beach and the food there was excellent. We found the entertainment to be better than we have found in most resorts, very talented young people. If you are a diver this is a perfect resort, I'd say 1/2 the people staying there were divers and would go out several times a day. The cappuccinos were great! There is a store on site and it is not over the top expensive. We went into town one day and it cost $18 on way, but worth it. I would recommend this resort.

Riu Palace Mexico: Great resort---front office staff helpful

Grounds were immaculate ----public areas clean as staff was cleaning ongoing Staff friendly and very helpful ----good music and evening entertainment Food good---loved the linen table cloths and napkins.Housekeeping --super

Paradisus Playa del Carmen: Perfect resort

The food was amazing and had top shelf alcohol. The attention to detail in everything was great. Our two boys loved the kids club. The best part with the kids club is they did most activities outside of the "kids club". The service from everyone was great!

Fontan Ixtapa: Value Priced ,Too Child Friendly

I am not a professional reviewer ,just a senior looking for a quiet week in the sun. I am disappointed with the Fontan Ixtapa. The beach and the location are great. The staff is good.The buffet is fine but the selection is limited. I understand hotels and airlines are in the business of selling space but this trip was overwhelming with the number of family's with young children and newborns.The crying and screaming was not fair to other travelers. On several occasions there was no seating at the [... read more] pools and beach area, larger groups seem to commandeer prime areas of space. The room was marginal at best, rock hard mattress, lack of sitting , chipped tiles on floors, dirty grout in the shower. This hotel needs a major renovation in the rooms. I would have a hard time recommending it to anyone looking for a quiet place to stay. I would come back Ixtapa as a destination , but in a 4 or 5 star adults only.

Grand Palladium Select White Sand: Loved it!

First trip to Mexico and had a great time! Jr suite villa room was very spacious, clean, well maintained. Filtered water throughout the resort so no water issues as found in other countries. The food was great (buffets and a la cartes)! Lots of variety, cooked to your liking, colourful displays, something for everyone! Staff very friendly and helpful. Lots to do, or nothing to do if that is your preference. Efficient travel options between resorts. We would stay at the White Sands again.

Riu Palace Cabo San Lucas: Very clean good food

It was in the smaller side of resorts that I'd stayed at previous but I felt it lacked in activities and entertainment but overall like anywhere always room for improvement, and beach very clean, but not safe for swimming

Barcelo Maya Colonial: Fantastic Vacation!

This was our first all inclusive vacation in years, and it was great. We had been booked into the Colonial, however when we arrived, they were overbooked and we were moved to the Palace. Little did we know when we booked, there was a country music festival on the grounds (the other end of the resort past the Caribe/Beach), and the 5 resorts were at capacity. Amazingly, all of the amenities were not crowded. The pools were not crowded, there were always lounge chairs and hammocks available, and s [... read more]eats in the buffets were always free. Speaking of the buffets, the food was quite good - both selection, flavour and quality. Also, the staff in the restaurants were fantastic. In fact, we would always seek out one specific waiter - Yhashua. What a lovely young man. He is taking schooling on his days off for hotel management, and when we return in a few years, we hope to see him in a supervisory position! Also, whoever put Luis in charge of the 2pm pool entertainment was a genius - he was hilarious. Loved playing bingo with him, and my husband played pickup volleyball with him as well. The pools were very nice. I had the lap pool all to myself in the mornings. There were 2 gyms, 1 in the Palace and one near the beach by the Colonial/Caribe. That gym was far nicer and bigger than most gyms I've see here in Canada. It was obviously new, and the equipment was top notch. The room itself was also very nice... but we didn't spend much time in it. We did 3 excursions - Xel-ha, Rio Secreto and Ek Balam/Cenote - all of which I would recommend. We also snorkeled in the ocean right off the beach. There were lots of fish, and large sea turtles. Definitely bring your snorkel gear if you have some! We ate at 3 of the specialty restaurants - the Italian in the mall, the Brazilian in the Palace, and the French in the Palace. By far, the best was the French! If you get the chance, definitely eat there. We didn't think it would be for us, but everything there was amazingly delicious, and the staff were fabulous! All in all, great vacation, and we would return again! Now that we've experienced the Palace, it would be the resort of choice on our return trip.

Azul Ixtapa Grand Resort: Stellar Resort

Loved this resort. The grounds and Pools were beautiful, very clean and well maintained. The staff were outstanding. Rooms were gorgeous and very clean. We were celebrating 3 birthdays and the management decorated each of the rooms with flowers, balloons and lovely pastry including birthday candles, 2 lovely tropical drinks, oh yes, and a book of matches. REALLY Impressive. They also had great security and lifeguards at both the beach and pools. Hats off to The Azul Ixtapa Grand!

Iberostar Waves Paraiso del Mar: Awesome resort

Huge resort. Great food. Nice rooms. Friendly staff. Awesome beach. Close to airport. Close to Playa del Carmen and close to Peurto Moreles. Huge pool but very cold. Has a little shopping mall on the resort and a convention center.

Occidental at Xcaret Destination: Beautiful, truly amazing place!

My fiancé and I just got back from our first vacation together at the occidentail grand Xcaret. First off I need to compliment how utterly beautiful the resort is. The location and grounds are so beautiful. We were looking for a place that had a bit of everything (ocean, pools, animals, jungle etc) and we found exactly what we were looking for. Walking through the trails each day we got the pleasure of watching monkeys fly through the tree overhead, deer walking around eating, birds singing. Tr [... read more]uly an amazing combination of wildlife meets luxury. The staff at this resort are top notch. Everyone from front desk, housekeeping, bartenders, waitresses, bellboys, maintanence.....everyone was super friendly and amazing. The food was great, there was always a choice for everyone. We enjoyed how the food at the buffets would change daily so you weren't always eating the same things. We seriously had the most amazing trip and are starting to save so that we can come back again next year!