Iberostar Waves Rose Hall Beach: Good resort

The hotel, location, food, and people are excellent, beach is good but not everyone will be able to tolerate very loud music on the beach. The level of noise definitely exceeded safe for hearing level. Based on the foregoing this resort can be recommended for young generation while family with kids should either consider less noisy locations or take ear plugs.

Sandals Dunn's River: Disappointing service

Staff were miserable, if not miserable, then bored with their job. We rarely tipped. Housekeeping was minimal and the few times we asked for something it took 1-2 hours to have the item restocked. Towels looked as though they were thrown on the towel rack and we did not receive daily housekeeping. 3 days went by and we finally requested housekeeping-they eventually came. The food was basic, nothing glamorous or a reason to return. It is too bad the the restaurants all took their turns to close [... read more]. They should be open for all meals to give more of a variety to customers. The beach was very small. The chairs at the beach were too crowded, no privacy or space. The only impressive aspect of the resort was the spa. The staff were friendly, knowledgeable and were effective in the treatments. We were so impressed we went twice! We wished the entire resort was the same. I did appreciate that we could take food from the restaurant to the pool or to our rooms because we have been to other resorts where we were not allowed to do that. Many areas for below we gave poor rating due to the fact that Jamaica is anti-gay and we are a married lesbian couple. We will NOT be returning to Jamaica.

Riu Montego Bay: Yaa man

Good hotel Very clean Good food Nice service. !!!!!!!!!!!!!! !!!!!!!!!!!!! !!!!!!!!!!!!! !!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!

Catalonia Montego Bay: Great Atmosphere

The room was clean, the people there were very nice and helpful. It bothers me all the signs they have there saying what you cannot do. The pool closed at 6pm that make no sense. I enjoyed all the activities they have during the day and the night shows.

Bahia Principe Explore Jamaica: Grand Bahia Principe Jamaica - Sept 2019

My boyfriend and I stayed here from Sept 2-9, 2019. This hotel was good in a lot of aspects including the food (although as many all-inclusives do, the buffet got quite repetitive - and we only stayed a week). The al a cartes were pretty good, but I wish they had a restaurant dedicated to more authentic Jamaican food. The hotel isn't really near anything that you could walk to to try some good jerk chicken or peppered shrimp, so I was hoping that there would be access to this stuff on the resort [... read more]. Another great aspect of the hotel was the pools and the entertainment. Although we missed out on the entertainment the first few nights that we were there because of how large the grounds are, the performances that we did see were great. The beaches were just alright. They were not that nice sandy beach that you were looking for, as once you got into the water the ground was very rocky and not comfortable to stand on in bare feet and it explained why a lot of people were wearing water shoes. The main beach there is pretty far from any bars, so if you're a drinker, I would definitely recommend grabbing more than one drink for you trek back to the beach. The staff was great. Specifically Kenroy at the omelette station in the morning - miss him already! Overall, there are a few things that need improvement but I would come back to this resort again.

Bahia Principe Escape Runaway Bay: Beautiful Resort so many ways

Before travelling to the resort I read lots of reviews and had some concerns. After my stay there I am pleased to say that this resort exceeded probably all expectations. The rooms were beautiful and so clean, the multiple beaches and pools were all perfect and left so many choices daily. The food was excellent as well at the buffets and the ala carte restaurants. Most important was the service..from cleaners to bar tenders to wait staff .. all were excellent. I would definitely recommend this r [... read more]esort

Hyatt Zilara Rose Hall: Trip Sept 1-8 Zilara Hyatt

Michelle you are the type of agent everyone needs, you did amazing with my ask and mostly important the limited time I gave you. thank you for all your hard work. I would like the amazing Z team for making our anniversary one we will never forget. Special shoutout to; Kevon - your personality makes everyone happy, we really missed you on Friday & Saturday (we did not get to say bye :-( Travis & - Kelly-Ann I miss my aquacise, going back to my treadmill is just not the same Omar - hop [... read more]e to see you in Canada soon, the CN Tower walk will be waiting for you Latoya - always on the move giving the guest the royal treatment My room attendants we did not get to know you personally, thank you for ensuring our room was topnotch each and every day. I will certainly come back Z crew! Deborah

Grand Palladium Jamaica: Another great vacation

Just home from another amazing stay at Grand Palladium Jamaica. Great food, great service and good times with friends new and old. Staff are amazing and helpful at every turn. Won't hesitate to return in the future.

Riu Negril: happy wife, happy life

It was perfect, we stayed in building 2, room 2017. best view of the bay and near the beach bar. Jenn Black of Tripcentral.ca was terrific at helping me get the most for money. the crystal clear water of the bay is outstanding from the beach we seen Stingrays, Starfish, barracuda and crabs. the staff at the hotel are extremely helpful and the food was delicious. ( Mandalay restaurant, pass on that, had better food at the mall ) Best dinner was at the steak house! Room was up to date and v [... read more]ery clean, we had a fresh pool 30 feet from our room a salt water pool about 150 feet away. and they had great nightly entertainment including a beach party. simply put, this is the best of the 3 Riu hotels I have stayed in.

Bahia Principe Explore Jamaica: Wonderful Vacation

We had a great stay at the Grand Bahia. It was our third time going and I wouldn’t hesitate to go again. Our pool is our favourite place to hang out while we are there during the day. Looking forward to our next visit.

Royalton Hideaway Blue Waters: Loved it

Hotel incredibly beautiful great pools, the staff was the best so hospitable!! From al-Wayne and Jodi-Lynn at the pool bar, to Andre who made my omelette and put a smile on my face every morning,to Joyce who is from the martini bar.. and countless others who made our stay anazing I loved that the wifi was strong and worked everywhere, no room keys needed it’s all part of your wrist band, no towel cards required.. food was awesome had the best steak I have ever had st hunters steak house!! The [... read more] ocean the nicest I have seen, the foam party what a blast I highly recommend this!!

Grand Palladium Lady Hamilton: Worst Resort I have EVER Been To! Be prepared to have ppl enter your room with the DND on the door while you are changing!

Take a seat to read this nightmare of a stay - make sure you lock up all of your belongings at this place as anyone can come into your room when they feel like it with no recourse...instead - you will be called a liar...read on... We booked the Imperial Club package with Club Mobay provided by Transat. When we arrived to club Mobay at the airport – we were told to help ourselves to food in the glass case and drinks. The food case was completely empty – not a SINGLE thing for us to eat [... read more] while we waited for transportation to the hotel. When we arrived at the hotel, there was no separate check in desk as it was supposed to be a part of the package we booked. This was not too bad as there were not a lot of people checking in at the time we arrived at night. Once we got to our room, there was no welcome gift as we were told was supposed to be there as part of the imperial club package we paid for. Just a letter welcoming us to the resort. The food was horrible at the resort – regardless if we tried the restaurants or the buffet. There are no other words I have for it. Simply horrible. On Tuesday, we paid the hotel for an extra guest to stay with us in our room. They did not provide us with any other bedding for our guest. There were extra pillows on the shelf in the closet but we had to pull the blanket off our own bed for him to sleep on the sofa. Let’s fast forward to Wednesday September 4th 2019 when the real troubles began. We had the “Do no disturb” sign placed on our door, as we always do when we are in our room. Our friend was asleep in the living room area. I was getting dressed and my partner was in the bathroom about to get into the shower. There was a knock on the door, which we ignored, since we had the do not disturb on the door. The person knocked again, then again a third time. I assumed there must have been some emergency for him to keep knocking so I grabbed a towel to wrap around my upper body to go see what the issue was. I didn’t even make it to the door when it was just opened. Once he opened the door, the do not disturb sign fell on the floor and he stood there staring at me with a very shocked look on his face. I picked up the sign and asked him “what are you doing, is there something I can help you with?” He then stuttered out “umm, do you need your fridge stocked?” I just looked at him in total disbelief, as we both knew he was NOT supposed to be entering my room with the do not disturb on the door and said to him, “well I guess since you are already in here”. He looked like a deer caught in headlights. He came in as my friend sat on the couch, and restocked the fridge and left. I was very disturbed by this for a number of reasons, so I made my way to the lobby with my partner and my friend to speak to a manager about what happened. When I got to the front desk, I immediately asked for a manager and the girl asked me what for. I told her what happened and she asked us to have a seat while she got someone. After waiting almost 20 mins, a guy came over and introduced himself as the bar supervisor (keep in mind, I asked for a manager). I then explained everything again for the second time and he told me he needed to locate a manager (like I originally asked for). After waiting more then 30 mins again, (he was not able to locate a manager), a woman came and I explained the entire situation for a third time. She proceeded to tell me that they do not take these things lightly and it would be handled and another manager would be speaking with me about what happened (I assume she was referring to the guest relations manager). She asked me if anything was taken from my room. I advised her that he would not have had the chance to as we were all in the room when he entered. She stated that anytime someone enters our room, it is logged in their system when they swipe their card to enter. So if anything was taken, they would know who was in the room. I proceeded to advise her that I do not take inventory of my items on a daily basis to immediately know when/if something was to go missing. I have a small gopro camera that I wouldn’t even take out until the day I was going on an excursion. So if someone entered my room on Monday and took it, but I didn’t need to use it until Thursday, how am I to know when exactly it went missing? She stated that she understands and that a report would be filed with their security office and someone would contact me about the matter. I advised her that I no longer felt safe on their property and would be renting a space elsewhere for the remainder of my time there and would return when it was time to leave. I asked that whomever was supposed to be contacting me to reach me on my cell phone and we left. This all happened on Wednesday Sept 4th (on my partners birthday which was the whole purpose of the trip, now ruined by this nonsense). We left the resort, spending a lot more money now having to book elsewhere to stay. Of course, we did not receive any phone call by the time we returned to the hotel late Friday night (we were leaving to head back to Toronto Saturday evening). To add – I was told that I would be able to get a late check out for Saturday as the airport transfer was not picking us up until 5:10pm (part of imperial club). When I asked the front desk for the later check out – she advised me that it would be a charge of an additional $20 USD per hour. I advised her that the Imperial Club was supposed to be no additional charge. She then told me to wait a few minutes and then came back and told me that the late check out was not available. After everything that had already transpired, I was not having this so I asked to speak with a manager again. After having to wait another 30-35 minutes for a manager, the guy comes to me and says that it is not available. I begin to explain to him my frustration with all that had happened and he cut me off and said he was aware there were issues the days before, but he was not there to discuss that, he was there to discuss the late check out. He then said the latest he could give me was 2pm. At this point, I was totally flabbergasted at his response and said fine as I simply had no more fight left in me. When we finally got back to our room (this is now later Friday night after being gone since Wednesday morning), we get in to find our room was cleaned (as expected) but our fridge was never restocked. Not even a single bottle of water to drink. There was a letter left on our bed stating that someone from guest relations was trying to reach us and that we could call 1 of the 3 extension numbers on the letter or go to the guest relations desk in the lobby. I called down to advise that we had no water or anything in the fridge, they said they would send someone up to fill it. It took almost an hour for someone to finally come. The next morning, I went straight to the guest relations desk and the lady stated that there was no report logged in their system about the incident that took place and had to make several phone calls to find out what was going on. It turns out that no one actually logged the incident. I then had to wait for their guest relations manager as well as hotel security to come to meet me to take the report (which was supposed to have been done since WEDNESDAY when I originally reported the issue.) They had me sit down and write out what happened, then the guest relations manager advised me that they reviewed the camera footage and that I did NOT have the do not disturb sign on my door that they could see and that the guy never entered my room. I was livid. First off, you have 3 people who were in the room and advised this is what happened. Secondly, how exactly did my fridge restock itself on Wednesday in the middle of the day? I asked her if she was calling us liars at this point. I told her that I was not seeking financial gain, I did not say anything was stolen, I did not say anyone assaulted me. I was making them aware of what took place. She then asked me what time the airport transfer was coming to pick us up so that I could come back to meet her in the lobby to view their security footage. I advised her that I was no longer going to waste another second of my trip on this nonsense with them and that I do not trust them at this point or their “security camera” footage as I work in Computer software and I am well aware of what can be done with that footage (especially after almost 3 days have gone by). Unless this was being reviewed by an expert to know that it was not tampered with (since we CLEARLY HAD THREE PEOPLE IN THE ROOM WHEN THE INCIDENT TOOK PLACE), I had nothing else to say to her at this point. She looked at me and said that was up to me then as she also had nothing else to offer. At this point I asked her to photo copy the report that I had just written that they signed as I do not believe they intended to do anything about it. The person who was working at the guest relations desk was the ONLY person who took the time to understand what took place and without me having to ask, adjusted my check out time to 5pm so that I didn’t have to be sitting idle while we waited to leave for the airport. Not to mention, she told us that this whole incident report that I was only NOW being asked to fill out with the manager and security was supposed to have been done on WEDNESDAY when the issue took place. NOT days after the fact. When we were on out way back to the room, there were some hotel staff that were by our villa who overheard us talking and asked me if the guy looked like “this” (they described someone) as they were aware of a fellow who had these incidents reported on him before. I told them no, this guy had braids, and they said they were not sure who that was. This CLEARLY indicates that this has happened several times before, and by their statement, usually by a certain individual who still works there. This entire ordeal seems nothing short of a cover up on their end since no procedures were followed as it should have been AND the fact that other hotel staff said this is a regular occurrence. As a female – if I had been alone in my room (please keep in mind that I was in the middle of getting dressed) and this took place, what could have happened? It is not unheard of with females reporting assaults taking place on resort grounds or in their rooms. The way this whole thing was handled from beginning to end has completely ruined our trip. I would NEVER book at the GRAND PALLADIUM LADY HAMILTON again. I have never gone on vacation and LOST weight before. If I could give this place a negative star, I would.

Royalton Negril Resort And Spa: Fantastic Resort

This resort exceeded all expectations. Beautiful grounds, impeccable service, wonderful friendly staff. The Royalton Is a must! Check in was fast and efficient. The food was delicious and freshly prepared every day no complaints or faults to report. The ocean was absolutely beautiful with crystal clear warm shallow water. Family friendly but not overwhelming! Melissa our butler/friend went above and beyond she is exceptional!!! Wonderful resort! Love Jamaica!!

Riu Montego Bay: Great Family Vacation

We went to this resort as a party of 12 for a vow renewal. We were upgraded to a suite because of our renewal and our room was beautiful. 2 of the rooms in our group had a musty smell (building #1). Our group didn't complain though as they were not in the room a lot of the time. Food was amazing in all of the restaurants, our favorite was the Italian. Entertainment staff were great at getting people involved as well as coming by each morning and saying "good morning" to everyone. I was amazed [... read more] that they could remember everyones name since they must meet a lot of people all the time. Shout out to Chocolate, Abigail, and Purple from the entertainment staff and a very special thank you to Darrin in the buffet for breakfast and Shakira in the Italian restaurant. (She amazinginly remembered all 12 peoples orders - drinks included - from our meal 3 nights before) absolutely blew us away My only complaint was that they need more washrooms. There are only 2. One at the lunch buffet, and one in the lobby. Makes for either wet bathing suits tracking up to the lobby during the day or (I'm sure) people just going in the pool. Perhaps when they renovate they can add a washroom by the pool and one on the beach??

Bahia Principe Explore Jamaica: Great Resort

For the most part, I was extremely pleased with this resort. I will try to cover as many points that would cross a potential guests mind. *WEATHER* The first thing I will touch up on was our first major concern which was WEATHER. Because of the time we booked our trip, we were extremely concerned with what to expect. (We googled how their seasons work after booking LOL) We were there for the very end of August until the very beginning of September; This time is known as their stormy weather  [... read more]/ hurricane season. Before leaving we were monitoring the Montego Weather and it was predicted to rain and thunder 5/5 days. For the 5 days we were there it rained TWICE and ONLY during the evenings. The afternoons were never disturbed by rain or clouds. *STAFF * The staff were extremely warm and welcoming. The check in/check out process was quick and easy. We deactivated our hotel cards twice and, on both occasions, they were fast and happy to respond. (The cards are magnetic so they can't be close to phones) *FOOD* The and the food was delicious! As a Vegan, I was beyond pleased with the variety of options available at the buffets. There were new themes and options every day! The staff working at the buffet were knowledgeable and helpful with addressing my concerns. The French restaurant was my favourite option out of the two restaurants we were able to reserve. We threw the Chef a curveball with my “egg, dairy and all meats allergies” but boy did he delivered! He even came out to serve and explain the dish. So, whether you have dietary restrictions or not, you will be pleased with the food! *BEACH* There wasn't a HUGE stretch of shore/beach area but still a good enough! There were ropes dividing the areas you are not permitted to swim in. They do enforce these rules and you will be called out and warned if you pass over (even at your own risk) Do expect to have locals CONSTANTLY trying to sell you "Ganja" , fresh fruit and etc. It wasn't necessarily a bother to us as we weren't hesitant to say "No thank you" each time. They are not allowed to past a certain point at shore so you can always route yourself accordingly if you wish to avoid the conversation. I will advise you that the prices they ask for are ridiculous! We were charged 25 USD for a coconut and a mango. The photos online do not do the Montego Bay water justice. It's colors and clearness were not captured in most images/videos we viewed prior to booking. *RESORT* The resort itself was quite large so you're forced to get a healthy amount of steps in per day. The pool areas were massive and maintained. We were lucky to have a beach view from our balcony without paying any additional fees. Our room was quite nice with access to AC controls. I saw countless complaints regarding the AC and water not functioning as desired, but we had no issues with this whatsoever. In fact, we had to have our AC off during the night! They drive around spraying the resort with some sort of smoke to keep away bugs. For the first time, we came back with ZERO bug bites so it actually works! *FAMILY/ KID FRIENDLY* This resort seemed VERY kid friendly. There were tons of kid activities happening during the afternoon. There’s a cute waterpark just be the beach with tons of water slides and what not for children. The pools are shallow throughout. I believe its 4ft across as well as a small pool attached for toddlers. Although the pools had two pool bars, the environments remained PG and kid friendly from what we observed. The buffet seemed to have great options for kids as well. *CONS* One of the few “dislikes” which is barely worth mentioning would be the carpet in the hotel hallways. Its outdated and stained. The other point that would be the major con would be the currency exchange. We converted out CAD to Jamaican money prior to arriving but ended up being forced into USD currency anyway. Our agent recommended we take a taxi from our resort to the airport because of how early the shuttle would be picking us up at. She assured us a taxi ride from our resort to the airport would be “10 bucks” at most. The Cheapest quote we received for a cab was $100 USD and that was through a local inquiry! The resort was quite a little way from the resort (about 1 hour 15 mins) so perhaps its not as outrageous as it sounds. We were just a little disappointed with the misinformation. Overall, other than these minor insignificant “cons”, it was a great resort and memorable experience.

Royalton Hideaway Negril: Fantastic Resort

The resort is just beautiful from the landscape to the sea and rooms.The food is very good but they can offer more seafood like shrimp whole fish and lobster, we had lobster in one of the restaurants and they were the size of large shrimp.The beach on the The Hideaway was very small weedy and rocky but the beach on the Royalton side was just beautiful .The diamond section on the Hideaway is not worth the extra money.

Bahia Principe Escape Runaway Bay: Amazing vacation

Just returned after a week at Luxury Bahia. I was skeptical after reading some of the reviews online. But this resort was nothing like I had read. The room was spacious, clean, a beautiful view. The butler service was an unexpected perk, room service was quick and public relations was always quick to respond. The food was amazing always fresh and plentiful. The grounds are well kept the ground keepers are always attending. The whole staff (entertainment, bartenders, housekeeping, restaura [... read more]nt service) were always attentive they make this place welcoming. The only disappointment was the beach area it was small and felt very cramped with the loungers too close together. The evening shows were just ok there were a few that we just walked away. I would return to Luxury Bahia Principe.

Riu Montego Bay: Fantastic time

Love love love the RIU resorts. The RIU Montego Bay is an older resort but apart from the rooms, you wouldn’t really know. The furniture is the give a way as it’s old style but the rooms are Kept very clean. Bathtubs are dangerous with no rubber mats, especially for seniors. Walk in showers hopefully will be in all rooms when this resort is renovated next year. Only one elevator worked in our building and that was questionable as to how long LOL it creaked, groaned and thumped each time. Th [... read more]e grounds are lovely, smaller resort so not a whole lot of walking. Beach is lovely, however it is not a long one to walk. All staff are very friendly and eager to please. Especially in the restaurants and bars. Entertainment crew are fantastic. We had so much fun. As repeat guests at other locations we always got a bottle of nice wine or champagne, fruit plate sent to our room, this location did not acknowledge this. Was surprised that you couldn’t get mimosas at breakfast, infact the only time we saw champagne was at our daughters vow renewal celebration. Out of the three “a la carte” restaurants there was only one that was, and at that it was only the main meal that was served to you. All in all really had a great time, we travelled the week of August 25-September 1,2019. Family of 12.

Royalton Negril Resort And Spa: Amazing resort!

The Royalton Negril is a wonderful resort. My mom and I went there for a week to relax. The service was great, and so was the food! We stayed in Block 6 room 6018, and it smelt a bit musty in the room, but that's to be expected due to the humidity. It was also to the side of the mainstage, so you could hear the performances that start at 9pm every night, so be aware of this if you book in this Block. The room was clean, and so were the grounds. The beach was great too. They do rope off the [... read more] area you can swim, and I wish it went out a bit further, but nothing to do about that. The only thing I could say is that they didn't seem to have a lot of snorkel gear on hand, as it is free for everyone to use, but once it's loaned out, there's no guarantee of when it will be returned so, it would be better to have more on-hand. Overall, it was a great place to stay and I recommend it!

Bahia Principe Explore Jamaica: Great Vacation!!

This was our second time staying at the Grand Bahia. Loved is once again! Food is great, variety to choose from, something for everyone. The nicer part of the beach is a little farther, but with all the food and drink it's a nice walk and the exercise is welcomed! The resorts needs a few upgrades, but they are working on this slowly. The grounds are well maintained and resort is very clean. The staff in all areas were awesome, very friendly and accommodating. Would definitely recommend!