Secrets Tulum Resort and Beach Club: Unforgettable Experience

My now fiancé and I had the best time at secrets tulum. Not only was it the trip we got engaged on, but everything was perfect from start to finish. Employees were friendly, and service was efficient. Food was excellent. The shepherd tacos at La Taqueria were our favourite. The entertainment was special, our favourite was the Mexican show of course. We really have nothing to complain about. Our room was kept clean, and we even had a surprise in our room the day after we got engaged with chocolat [... read more]e covered strawberries and champagne. It was such a special time. The pools were refreshing, and the design of the building was just stunning. We appreciated every detail. Drinks were never ending, with bartenders even surprising us with special drinks and shots they think we would like. Before this trip we were stunned by the amount of negative reviews and chose to go with an open mind. We could not understand why anyone would have anything negative to say about this resort. It was an absolutely flawless vacation. The beach club was something we have never experienced before, and it was only a short 15-20 minute shuttle which added to the experience as we were in a safari truck. Beach was beautiful, crystal blue water and even 2 lovely pools at the beach club… what a nice touch. Water aerobics, yoga, beach volleyball and bracelet making on the beach was so much fun. Not to mention the delicious shrimp tacos at the beach restaurant. I could go on for much longer but all I have to say is if you want a perfect romantic getaway, choose secrets tulum! Thank you for everything.

Riu Palace Cabo San Lucas: Riu Place

Great time, with our crew. The views are spectacular, just wish I could have gone in the ocean!! The food at Japanese restaurant, was not very good. The buffet was fabulous!! Service was very good and staff so very kind!!

Platinum Yucatan Princess: Great resort.

Hotel was great. Room beautiful however housekeeping not the best. Some days only bed made, nothing wiped off. Grounds stunning, food top notch. Staff accommodating and friendly. Definitely return. Nice no children.

TRS Yucatan: Definitely will be going again

The best possible service we could have received, we have never been treated better and having the butlers there was such an amazing add on! They helped out with setting everything up and walked through everything with us. My fiance and i are planning to have our honeymoon here now

Riu Latino: Wonderful vacation!

We thoroughly enjoyed our vacation at Riu Latino. The resort was impeccably clean, more often than not when I went to the washroom someone was in there cleaning. The food was very good with lots of variety. The buffet alone could've satisfied me for the week. But the a la carte restaurants were very good and the no reservation policy was nice. This was our first time at an adults only resort and we really liked it. No kids around and the party atmosphere was not too loud or out of control.  [... read more] The evening shows were quite good and we went to almost all of them. The bartenders made a great variety of delicious drinks. The entertainment staff did a great job of offering fun activities of which we did a few. The beach was beautiful and the pools always had a chair somewhere. I'm trying to think of any negatives, the only one I could come up with was when we went on an excursion south of Cancun it was a long trip each way. I would absolutely return here.

Secrets Akumal Riviera Maya: Relaxing, fun and beautiful scenery!

The hotel overall was beautiful and well kept. The staff went above and beyond to help you with whatever you needed! Check in was lengthy due to our booking being under a different name (wedding name) with Trip Central. My only complaint with this resort is their dining…they do not allow reservations and some nights we would be told it’s an hour plus wait time. Aside from checking in (which wasn’t the resorts fault) and the dining wait times, it was beautiful! I likely wouldn’t return due to the [... read more] distance from the airport but for our wedding, it all worked out perfectly and they had the best price!

Platinum Yucatan Princess: Had a great time!

Would recommend this place! We did a relaxing, quiet holiday for two. It was perfect! Clean rooms, food was good, staff was excellent. Loved the wildlife there! If you want a more robust holiday I am sure you can do it here, but we had swim out and spent our time simply in our room and on our terrace. The only con if you are a beach person it is a small area.

Secrets The Vine Cancun: Nice beach!

The 3main things that come up from this location, 1- no cafeteria smell on buffet area, thats a big wow, 2- all the food was excellent and 3- the staff always smiling and not afraid to have a chat with us.

Planet Hollywood Cancun by Royalton: Beautiful resort

The grounds, pools, beaches…the entire property was pristine. Very impressed aT our accommodations and equally impressed with the restaurants and food. However, our check in was very disappointing. We waited in line for over 3 hours to check in. There was a large group in front of us and while we were waiting in line, another bus load of guests arrived and proceeded to walk past us in line and join their group. None of the employees seemed to stop this or even care. The front desk staff  [... read more]were not very helpful. I had an Issue about a charge to my credit card for a service we did not use, I approached guests services to have this charge reversed on my card and was reassured it would be. However, I returned back home and the charge was still on my credit card. A charge for upgraded accommodations that we never received and it was for over $2000 US. Very disappointing and unacceptable. For this reason I give the hotel a 6/10. I was very happy with everything but just a fyi, guest services and the front desk were not very helpful or professional.

Grand Sirenis Riviera Maya: Family vacation

Large hotel, rooms are nice but everything is digital, we had lots of issues with our rooms, wifi not working, phone not working etc needed to be reset in both rooms. Bathroom flooded. It was difficult to book the a la cart restaurants if you had 2 rooms you couldn’t use the app, needed to book with concierge and all good choices were fully booked. Room service took 2 hours to arrive. Grounds were nice and well kept. The beach is not the best, quite small not a great place to walk the beach, lo [... read more]ts of sargassum. I’ve stayed at places with much nicer beaches. Pools were nice and lazy river was nice.

Blue Bay Grand Esmeralda: This resort is something else

This is the best place that I have visited, food galore Everything was perfect, the restaurants very good You could never ask for better service, and the people are so friendly and loving They make you feel at home The servers do everything they can to make sure you don’t miss anything They brought water and pop and beer every day Changed the towels and cleaning every day A place to take walks and it always seemed that there was never a crowd anywhere but the hotel was booked I recomme [... read more]nd this hotel to anyone who wants to relax and enjoy your food

Bahia Principe Explore Tulum: Three Star

This resort is nice, just disappointing that we could not use the beach at all due to severe seaweed. They had tractors out every day trying to control, not their fault. "Mother Nature" Also, did not realize you have to book your restaurants from home, we tried to book same day we arrived at resort and were completely booked. Only able to get into one restaurant.

Grand Decameron Complex Bucerias Trademark: Very poor at best

The hotel was very run down... - I had one warm/hot shower in 7 days , taps dripping, and no hot water in the sinks. toilets did not flush - the food quality was very poor - lots of choices but everything ( sauces) were watered down lacked in flavor compared to other resorts in Mexico and general overall quality of food was very poor - the bar's had NO fresh fruit, limes, lemons etc. - everything was high sugar content and really just bad. No fresh bananas or strawberries or access for dri [... read more]nks or smoothies etc. the due to the fact that the locals took up over 85% of the hotel , we will NEVER go back....... we were treated poorly...... I have never stayed in a Hotel that was like going to a mexican convention......

El Dorado Royale: Great Property and Lots of Options

Hotel/Buildings and grounds were beautiful. Staff are very hard working and restaurant staff went above and beyond. This resort is massive and lots of options for restaurants and walking. If you want beach swimming this is not your resort, red flags are always up indicating it's too dangerous to swim. The beach area is very windy as well but nice. There are lots of balibeds and loungers and never a shortage. Staff are clearing the seaweed off the beach every day. There are several poo [... read more]ls but if you want a quiet spot you may not get it depending on the others around you. Although they say tipping is optional it is completely expected and sometime outright asked for. The high pressure sales of their club membership is a 2 hour session...they say it's 1.5 hours and will offer several benefits to get you to attend. They say they can only give their pitch once yet when we were in the lobby leaving we got the sales pitch another 3 times by the staff roaming the lobby...politely declining again and again and again. Each restaurant offers their recommended wine options for a high mark up cost but they always have house wine, which is included in your "all inclusive"

El Dorado Maroma: Excellent!

We visited the Maya Riviera close to 20 times and our stay at the El Dorada Maroma is our best yet. The resort is well managed and maintained. The staff are friendly and helpful. The food is good and the beach is fantastic. I highly recommend this resort for those people that are looking for a good boutique experience with lots of opportunity for rest and relaxation

Bahia Principe Escape Sian Ka'an: A Great Resort

This was our third trip to this resort and we would go again. A smaller boutique property in the jungle, is a more relaxed oasis. Staff were great as was the food. The rooms are large, well appointed and have the capacity to be downright cold if that is your preference. Great Resort !

Iberostar Selection Paraiso Lindo: Great visit

Many evening restaurant options. Buffet had an assortment of foods. Really enjoyed the Greek restaurant. Lots of shops available. great 2 double bed room and sister stayed in a king room - both with terraces. Walk in shower amazing. Lots of water play options for my kid however lazy river needs more jets to keep flow. Wish there were snacks in the room and wished for evening swimming

Grand Oasis Riviera: Messy check in

Grand Oasis Hotel is the last resort in that part of the Mayan Riviera. The drive is smooth and a little over an hour, but the service is outstanding. The resort is new, It has a unique design and impressive architecture. The rooms are located in different areas, connected to the main building with little paths. The resort is great for families with children. There were different-sized pools spread between the palm trees. I noticed even a small pool for young kids. The resort is kept clean,  [... read more]and the bathrooms are state-of-the-art. It has a variety of pools and bars, activity areas, and a fancy cafe open 24 hr. One can play pool there, enjoy a chit-chat over a cappuccino, espresso, sweet delights, or relax and watch TV. No alcohol is served in that cafe, and it seemed to be a preferred spot for families. The service in the buffet is the friendliest, The food is excellent. We loved their buffet, which is open for breakfast, lunch, and dinner, and it was so much fun with the variety of dishes. No need for fancy dressing. However, the check-in was challenging. There was no Sunwing rep. I've been in other destinations where the rep meets everyone at the airport and, upon arrival in the hotel, holds an orientation session where the stay is explained in detail and the return to the airport is set so everybody can enjoy their time, with no confusion, worries about the departure date. Sunwing rep was available if needed assistance. That is a key moment to have a relaxing holiday, and guarantee to visit again. On arrival at the Lobby, the front desk looked like a flea market experiencing an emergency. It took almost 2 hours to fill out the forms. Everyone else was popping in from all sides, with a simple question, and they were attended to first. The basics, which were supposed to be in the fridge, were missing, not even water. I went to the reception 3 times to ask for assistance, and only on day 3, they delivered two bottles of water. This is happening upon arrival, and I began to feel anxious. There were other issues, like how to book the shuttle back to the airport, and no help with this request either. I was looking for the Sunwing rep to assist me and stop the circus created by the reception management. When I asked about a Sunwing representative, the answer I was given was that this hotel doesn't have a Sunwing rep. Overall, I liked the resort, the food, the live entertainment, and the unique pools spread all around. I believe that staying in Grand Oasis could have been a different experience in the presence of a Sunwing rep to assist the guests. Be aware of a front desk employee who can make you regret traveling to Mexico. It happens on check-in when you are pressed to upgrade your room for an average of an additional $600 a week. It seemed to me that the front desk management controls how the operations should go. One must be firm and resist the sales ad vances. It is important to remember not to leave the resort. I would go back there because the resort is wonderful, offers a variety of activities. It is great for couples and families. Enjoying it shouldn't be affected by the poor customer service at the front desk but that was a result of a lack of reps. I met the front desk manager, a quite intimidating lady. If there were a Sunwing rep, the stay at Grand Oasis would not be so stressful.

Margaritaville Island Reserve Riviera Maya: The best 4 day vacation to recharge

The resort was everything we expected for our short 4 day stay. We needed a recharge and it was perfect. Although small, it offered the amenities we needed as well as assistance in understanding our Prestige membership. We are not beach people so we did not feel we missed out at all. At times, the pool was cool -- refreshing but would have been best to be a little warmer. The food and customer service was top notch. We enjoyed all restaurants equally. The buffet was nice for breakfast and lot [... read more]s of variety. We felt safe and taken care of -- went off the resort once for a golf game and the amazing weather helped. The best was the bracelets -- no more key fob or card to search for when going into your room.

Iberostar Selection Playa Mita: Amazing vacation

My stay at your resort was wonderful… the grounds were beautiful, the beach and ocean are what I will miss the most … my grandsons wedding was beautifully handled by your staff… the food at your buffet was excellent and the staff friendly and attentive.. the restaurants were all very good except I was disappointed in the food at the French restaurant… not at all what I expected … the Japanese was superb with very talented chefs .. The rooms were a bit dated but very comfortable and the cleaning [... read more] was excellent … the bathrooms need some work … our stopper would either get stuck down or not go down at all making bathing difficult … and our safe didn’t work at all Overall though again I had an incredible vacation and would certainly stay at your resort again..