Allegro Playacar: An ok resort not a 4 star

The hotel needs upgrading. The rooms are very small and the bathroom is sub standard with old toilet and shower. The room looked over the sink and no one fixed it and you could not open a window. The food was ok but not enough variety. There was a buffet and one a la carte and nothing special about either. A 4 star has at least 3 or 4 a la carte options. Buffet at beach was good and staff very friendly

Excellence Riviera Cancun: Amazing time

Beautiful resort. Amazing food and drinks. It was like eating at the keg for every meal. We really liked that it was a la cart for every meal. Lovely resort, beautiful beach. Loved the amount of beach/pool beds they have.

The Fives Beach Hotel and Residences Playa Del Carmen: Loved the sushi restaurant

Pros- good food at the restaurants especially sushi restaurant , buffet breakfast good .all staff were very friendly.did have a quiet pool and beach was great for long walks Neg-more children than expected,very large family groups, restaurants very noisy,evening bars small and too few bartenders Would recommend for families

Occidental at Xcaret Destination: Magical resort

The Occidental grand was the most beautiful setting i have ever seen. Woke up in the morning to monkeys on my balcony, lush jungle like setting. The beach was a little far but good exercise. Rooms are very clean and spacious and the staff were amazing. Traveled alone with my 12 year old daughter and never felt unsafe.

Bel Air Collection Xpu-Ha Riviera Maya: Not so good

Friendly staff, good food, resort is in dire need of repairs ( mother in law fell twice over broken pavement ). Seems the emphasis is put on the zoo and no attention is put on the resort.Only about half the staff speak English. Resort beach really sucks. They will cart you to another beach location but it's very inconvenient.Nice little pool play area for the kids.Resort is too close to the highway. Neighboring resort is very loud and everything can be heard through the thatched roofs of the roo [... read more]ms.

Iberostar Waves Cozumel: Decent friendly place

Pros: Lovely beach (for Cozumel) with lots of shade options - extremely friendly and helpful staff - attractive grounds with lots of trees Cons: Terrible mildew/musty smell in rooms that comes home on your clothes (OK, it's 90% humidity down there, so dryness is a challenge) - A/C in room is deafening - Some rooms/public spaces flooded (during heavy rainfall) - Food is beautifully presented but not necessarily delicious - Isolated location if you want to go anywhere (240 peso taxi ride to town)

Sandos Caracol Nature Resort and Water Park: Great Entertainment!

My wife and I just spent a week (Jan20-27,2016) in Sandos Caracol. This was a great resort for couples and families alike. First the bad: the rooms we stayed in (bldgs 24 and 25) are in dare need of maintenance. They need new sinks, paint job, door maintenance, and better house keeping. A/C was weak but ok for the winter month we visited. Now the good: The entertainment is fantastic. It was based mostly on Mayan rituals (Xcalacoco experience) but there were other shows for family and adults (Fre [... read more]ddy-Michael Jackson, Super heroes, fantasy show) that will keep you really entertained. Live music was always excellent and we danced (some of) the calories away. The in-ground (by the pools and beach) entertainment was always good too. The restaurants are great. We tried all a la carte restaurants. We loved the vegetarian restaurant (but it was understaffed and food took too long to arrive). Our 2nd favorite was the Japanese restaurant (El Templo), however the Mediterranean one was also good. The Brazilian restaurant as well as the steak and fish restaurant were just ok. The buffets were always good. I never tasted a food that didn't feel fresh or badly cooked. We love authentic Mexican food, and you'll get it here. Yoga with instructor Juan Carlos is world class. He'll work you good. The Mayan Sensory experience with Jesus and Adolfo was great and unforgettable. The bar by the beach (El Nautilus) was specially friendly and refreshing with Tomas and Gerardo. I would go back to this resort.

Riu Emerald Bay: Amazing Resort

the food was amazing service was excellent rooms were very comfy and clean a coffee machine in the rooms instead of a bar dispenser would of been better highly recommend to everyone Mazatlan is a beautiful city

The Fives Beach Hotel and Residences Playa Del Carmen: Awesome

I would recommend this resort to all people young to old. Comfortable and beautiful. Only negative do not go to time share presentation, very high pressure to the point of disturbing. Hotel, food, staff, beach awesome.

Moon Palace Cancun: very beautiful

everything was very clean and the staff were very helpful.the are was very beautiful.was really nice to be able to tour all the other resorts as well as those on the islands,never a boring day.Had a lot of fun.

Fiesta Americana Condesa Cancun: We loved it!

My adult daughter and I loved our stay at Fiesta Americana Condesa Cancun. The personnel are friendly and attentive skilled professionals. They went out of their way to meet our every need. The rooms are clean and comfortable, with housekeeping servicing the room twice a day. Ample bottled water and towels were always replenished. TV has satellite channels with a few English language options available. The beds are firm and comfy and have ample pillows. The resort has many food and drink outlets [... read more] throughout the grounds. We were blown away by the waiter service - at the pool and at the beach. Amazing. The drink options included premium brands upon request. The buffet was a solid standby throughout the day. The a la carte restaurants had amazing food and service and were very accommodating of special needs. Our personal favourite was the Italian option, Rosato. (Only one restaurant required reservations.) Vegetarian, gluten-free and allergy awareness were all in evidence across the resort. The energetic activation staff had activities for kids, teens and adults throughout the day. A different large-scale show was available every night. There were also many quiet nooks for those wanting a more peaceful experience. The beach with its fine white sand and turquoise sea was just what the doctor ordered. A limited number of huts meant we had to get out there early to claim some shade. There were more than enough beach towels always available. One final thought: the elevators were always there when we needed one and were fast! We had such a great time and have no hesitation recommending Fiesta Americana Condesa Cancun. In fact, we are already discussing when we can return with the extended family. Bonus: it's only 15 minutes from the airport.

Plaza Pelicanos Club: GOOD RESORT

Had a nice stay 2 weeks friendly staff very help full . Last day was a little stressful checked out at 11 am your flight wasn't till 930 pm front desk people said we have leave 1 guy was rude.I said we have to the 24 th were are going to go have the right to eat and drink till we leave. Jamie the manager great guy and yes your with sunqest we will honer til you leave.Lots of locals nice people would go back.

Riu Santa Fe: very good last minute deal

rooms are very nice, resort is very clean, food is fantastic, drinks are quite good. entertainment is pathetic and not worth your time. walmart and costco are close but there are not any small shops close by. wouldn't recommend walking to marina as beach is steep amd sand is very soft. water taxi is a cheap alternative

Bahia Principe Explore Akumal: Best view!!!

The resort is beautiful. The food is wonderful. Some of the rooms are starting to get a bit old. We prefer to stay in building 66 (on the beach, best view), but it showing its age. Low water pressure, leaking jacuzzi tub (flooded the room twice), musty/moldy smelling air conditioning, (we turned it off and used the ceiling fan and openned the door for the ocean breezes. I wish it was a little easier for them to give you your requests. We always request our room to be in 65, 66 or 67 and this yea [... read more]r we were initially going to be put in 49. We said no, and it took them about 20 minutes of computer searching and phone calls to get us a 3rd floor unit in #66. We were very happy with it, other than the air and the flood waters.

Moon Palace Cancun: 3rd stay at Moon Palace!

We have loved this resort so much we went back a third time this past week. The food, service, room was fantastic as usual. Yes, there is some new construction going on near the Grand but so many other places in the resort to enjoy a great view. The food at the rest. are great and we enjoyed the Momo and Italian at the golf club. As well a great steak at the steak rest. Best fish tacos at the outside bar/grill at Nuzic pool. Smooth easy check in. Yes it is not the best water on a beach, but not  [... read more]the fault of the resort. Just sandy flow in from a reef off shore. Loved our stay and will go back a 4th time! Bar staff at the Sunrise awesome! Professional yet engaging with us. One suggestion would be more indoor entertainment. With the small stage area at Sunrise one would think a nice Mexican band a few nights a week would be welcome. Same entertainment (supposed to be karaoke but the same guy night after night not sharing the stage!) is tired the third year in a row!

Allegro Cozumel: Great times at the Allegro

This was our third time going to the Allegro. It appealed to us before we had kids and this time we brought the whole family and it was just as fun. The landscaping is beautiful, the staff are great and the beach is right there.

Bahia Principe Escape Sian Ka'an: Great Resort Poor Management!!

Our trip started out great, the food at the buffet and the a la cartes is very good. The service in the restaurants and bars was great. The waitresses that work on the lobby patio are fantastic especially Sylvia Kodoo to her for being so great. Only disappointment was the service at the 24 HR snack bar or the lack of it. Our housekeeper was fantastic she helped us to keep our outdoor Jacuzzi cleaned and covered so that we didn't have to constantly pick all the leaves etc out of it. The room was  [... read more]very clean and always restocked appropriately. Our trip went bad when my boyfriend and I were in a Tram accident 2 days before we left. We were the only ones on the tram sitting in the very back seat when our driver put it in reverse and smashed into a golf cart parked behind us. Not expecting it we got a fairly good bump around. Enough for my boyfriend to badly jam his big toe which left a small cut and a horrible bruise. We also for the next day or 2 had a bit of a sore back and neck. We of course went and immediately reported the incident to the manager at Sian Ka'an (Marcel) who basically blew us off. We requested to see a doctor the next day due to the foot turning black and blue and were told the doctor was too busy. Then finally our last day they said we had to go over to the Coba resort to see him. At that point we did not want to get back on the trams and go over there on our last full day of our stay. Not once did Marcel check in on us to see how we were doing. I am very dis satisfied and it leaves a very bad impression on us the way they treated us or therefore lack of treatment I should say. A nice jesture would have been to check on us at least. But we received no communication like they were hiding from us. We were planning on returning in April to stay at the Shan Khan resort with our 2 kids but now I think we may look elsewhere. Very disappointed, Jacqueline

Buenaventura Grand Hotel and Great Moments: Nice resort. Very family friendly

The hotel is nice and a great location in town walking distance to tons of restaurants and shops. The food was decent but the buffet can get old pretty fast. Beach was closed half of our stay due to high tides but nothing they can do about that. Pools were clean. The staff are all very helpful and nice. Drinks were also good. The beer did not taste watered down and the bars were kept clean. Rooms were clean and adequate although the beds were a little firm for my liking. Booked a romantic dinner [... read more] while we were there and got a 3 course dinner for roughly $15 each and the food was really good. Easily a $40 per person dinner where I am come from. The kids club was awesome and the staff there made them easy to trust.

Barcelo Karmina: great place to rest and recharge

well kept resort, lots of positive people helping out, food was good, an excellent place for us to enjoy sun and warmth. we would go back and enjoy again. Good pools and gym. Nice balcony to enjoy morning sun as well.

The Fives Beach Hotel and Residences Playa Del Carmen: Great resort

Overall experience was good. The restaurants were amazing. The staff were super friendly. The few flaws I found were the mini bar wasn't stocked at all times. We had to call room service to bring us bottles of water. The beach was a bit rocky for my liking. And lastly, we reserved a jacuzzi suite room, but we didn't get the room we reserved. The hotel manager said, the free upgrade does not state which room you get, which we found to be strange. There were some miscommunication all over the reso [... read more]rt. Some staff told us to reserve for restaurants and some said we did not have to. But overall, our villa was new and modern and enjoyed our stay at azul.