Grand Aston Cayo Las Brujas: Nice hotel

Hotel is located close to the small airport. Beach is pretty and people at the hotel are amazing. DJ Yamikel makes good time even better. Pool bartender Chino makes best drinks. Cinderella from reception is cute. Rooms are clean.

Dhawa Cayo Santa Maria: Great resort

Stayed at Hotel Dhawa for 1 week and I miss it so much. Staff and employees are very friendly, rooms are beautiful, beach water was so clear and pool water was so clean. I loved how there was always something to do, there’s always an event every night. Restaurants are very beautiful with very good food, waiters are professional. 10/10 would definitely go back there

Gran Muthu Cayo Santa Maria: Wonderful resort Grant Tulip

We were thoroughly enchanted with the grand tulip resort in in Cayo Santa Maria The staff were exceptional always at your beck and call and so hard working The pool area was great but the beach was heaven The food was good the desserts delicious will definitely go back👍🏻❤️

Gran Muthu Cayo Santa Maria: Beautiful resort

We were very happy with the resort. All the workers were extremely friendly and couldn't do enough for us. We have been to Cuba 5 times and we know the food is ordinary. This hotel had good food, but did not change the menu. So for 7 days you had the same choices. The beach was gorgeous as were the pools. Never a problem with chairs. Always enough. Went to the market place called Esrella. It was beautiful. Many artisans. Taking a taxi was very reasonable. Ask for a vintage car. Such fun. All in [... read more] all a very enjoyable stay. Would go back.

Hotel Roc Casa del Mar: White sand/ beautiful hotel resort safety at risk

hotel staff were friendly and welcoming. Beach was very nice and water beautiful in this resort. There is jelly fish in the water so tourists should keep a supply of vinegar as precautionary treatment with them when visiting beach area. The hotel casa del mar lacks adequate lighting at nights and more importantly no proper cleaning of the floors in the dining areas and oily floors increase the risk of falling . lack of hygiene in public bathrooms and water accumulation was observed on multiple  [... read more]occasions. lack of caution signs on wet floors add to risks of slip and fall for tourists Since there is no medical staff on site ,considering the size of this resort ‘this can be a major issue ! Furthermore, the privilege rooms in 3 buildings have no shower , only bath tub which is set high and again this was identified as s health and safety risk for older age and children . The resort is about 1.5 hour by bus from major city ( santa clara) and this makes it unfavourable in case of an accidental fall!

Hotel Roc Casa del Mar: Beautiful Resort

My boyfriend and I went during off-season in July for a week and loved it there. The staff at the buffet were super sweet and always welcomed us with a smile. Food was surprisingly good. Beaches were close to our rooms and breathtaking - white sand and turquoise waters. Our room was always well cleaned and stocked. AC was nice and strong and the rainfall shower was a definite plus. Overall, we really enjoyed our trip and would most likely go back again.

Sanctuary at Grand Memories Santa Maria: Amazing Beach!

The best part of this resort is the beach and pool! Location to and from rooms is close by and convenient. Unfortunately it is very close to the Grand Memories family resort which means it’s not as « Adults Only » as we expected. However, overall we really enjoyed our stay!

Gran Muthu Cayo Santa Maria: Beautiful

We decided to go to the Golden Tulip and are very happy we did. Don’t let the negative comments scare you from this resort. This is Cuba, we found something at the buffet that we could all enjoy, this includes our fussy grandson. The pools were fantastic and the beach is one of the best you will ever enjoy. Beautiful

Gran Muthu Cayo Santa Maria: Fabulous Resort

The beach is amazing! The staff are super friendly and helpful! The grounds and pools are kept very clean. No complaints with the food. Rooms kept very clean. Travelled with another family, so we had 4 kids ages 5, 10, 12 and 16...Fabulous time had by all!

Hotel Roc Casa del Mar: Ocean Casa del Mar

Before I start this review....know that I usually make the best of any vacation and do not expect resorts in general to be equal to hotels in Canada or the USA. That being said, I would only give this resort a 1 star! I am pretty easy going when problems arise as and make the best of a situation. However, this resort did not deliver on any of the things that was promised. 1. RESORT IN GENERAL - The resort looked great in pictures, however, when we arrived, it appeared run down and I qu [... read more]estioned whether it was in fact only 4 years old. Staff indicated that in general, things are not maintained in Cuba making it look old. Walk ways where poorly lite at night, and several common walkways were narrow making it difficult to pass other people on the same path. The grounds in general where dirty with cigarette butts and debris in bushes and gardens. Garbage cans did not get emptied on a daily bases. Shortly after arriving, we learned that half the resort property was closed and not being used. 2. ROOMS - my first room was nice but the shower would not drain so it would flood the floor. Not a big deal, just had to work around that. On my 2nd day, the maid was cleaning and broke the toilet. They could not fix it, so I had to move rooms. As I was rooming with a friend, we needed 2 beds. They could not keep me in the same building and switched me to a king room. I returned to the front desk to explain that would not work. They then moved me to their "privilege" section which I was pleased about. When we got to this room, we only had a bathtub and no shower. Was not overly happy but figured we could deal with it. After unpacking again, we discovered that the patio door would not lock (was on ground level) the safe was broken and the hair dryer did not work. The front desk then moved us again to another building. Once in this room, several of the lights did not work, but at this point, I had moved 3 times and was done wasting my vacation moving rooms. I was with a large group (30 people) and several others also had problems and had to move rooms. Some of the rooms had cock roaches. 2.POOL - The first 2 days of our trip we noticed that the pool area was not being cleaned. I would go to get our seats by the pool and proceed to clean up all the garbage, cups and cigarette butts off the pool deck. I even had to use pool water to wash away the spilled drinks from the night before. When we originally booked, I was excited to see and sit on the "island seating area" across from the swim-up bar in the pictures. Once we got there, this island was water locked, so it never got cleaned. It constantly had garbage and cigarette butts all over it making it unusable. As the week progressed, the cleaning staff did start to clean up the pool deck area (not the island), however, the pool water was not clean. By the end of the trip, I did not feel comfortable getting into the pool water. Being a pool owner myself, this is something I am aware of and will leave it at that. 3. A LA CARTE RESTAURANTS - Because half the resort was closed, it had only 1 a la carte dining option per night. Our package included 8 a la carte dining options with no reservations required. We quickly discovered that because they had closed half the resort, you had to book your a la carte dining and could only get the restaurant they decided to open. Also with only 1 restaurant available each night, several people could not get reservations as there was simply to many guests for only 1 a la carte restaurant. Very disappointed that we could not choice an a la carte, but told where we had to go each night. 4. FOOD - I have been to Cuba before so I was prepared for the food. However, in general, Cuba has a food shortage according to the staff. We never had any fresh salads, potatoes or vegetables. The main vegetable was pumpkin, which I was okay with. This was no fault of the resort from what I can tell. But I did not particular enjoy many meals. 5. BEACH - This area was beautiful and Cuba does have some great beaches. Overall, the staff where lovely and worked hard. There was some communication problems, as many of the staff had little English and did not understand what we wanted. Again, not a big deal, I don't speak Spanish, so no fault on part of the staff. Based on our package and star ratings from TripCentral, this resort did not come close to offering what was presented. I can say I will not be returning to this resort. I feel bad leaving this review, but feel travellers need to be aware of some of the concerns.

Hotel Roc Casa del Mar: Bellow avarage

I have to the bath roomevery time i take bath in the buffa a lady foll she injure her headand nee becouse the floor was slipery becouse the oily staf falles and they cleane it with water oney no ditergent

Grand Memories Santa Maria: Girls’ Trip

I just returned from Sanctuary at Grand Memories Santa Maria. My stay was July 6 - July 13. This was my second trip to Cuba this year. My last trip was in March to Varadero. I had originally booked Grand Memories Santa Maria, but we were booked on the Sanctuary side. Since this was their low season, I wasn’t expecting my mind to be blown; however, there was much left to be desired. I’ll just separate this review in sections to make it easier to pick out what you’d like to know before booki [... read more]ng. TRANSPORTATION TO/FROM AIRPORT The drive is approximately 1 1/2 hours. I suffer from extreme nausea, but the bus was quite comfortable. Much more than the plane. Comfy seats and air conditioning. We arrived as the sun was going down, so not much to see out the windows. The tour guides do their best to educate and entertain. If you close your eyes for a bit, the ride doesn’t seem as long. CHECKING IN We arrived at night and waited our turn. My group was just 3 of us - 2 in one room and 1 in another. When I got to the counter, the person behind the counter advised me that my room was somewhere else. Confused, I asked more questions, but he didn’t quite understand. My friend who was staying alone got her key card and room number, but since I was empty-handed and confused, I enquired again. It might have been helpful to have received more information like where we should be going to check-in, etc. Just being told our room was somewhere else at a resort we had never been to didn’t tell us anything. Some bellboys flagged my other friend and I over, so we followed them in a cart to the Sanctuary side. Check-in was a breeze there. We exchanged some money, got some wi-fi time and we were brought to our room via cart where our luggage was waiting for us. My friend’s Toronto Raptors hat that she had just purchased at the Duty-Free shop and had affixed to her luggage went missing in the transition. She checked periodically with both Front Desks. Nothing. It seems as if the resort was not quite ready for the influx of arrivals because there were absolutely no lights turned on along the corridors. For women having to walk alone at night, it’s kind of scary. Also, the water pressure was as if the water had not been turned on for a while and hot water was lacking the first night. Aside from a mini-map of the resort wrapped around the key cards, there was absolutely no information provided - how to get a hold of front desk, how to call a buggy, hours of operation, if there was room service, nothing. We managed to flag down a cart to bring us back to the Grand Memories side to meet our friend who was left there on her own. We waited until our meeting with the Sunwing rep the next morning to sort out the booking snafu. It was eventually sorted out by the early evening the following day which was good because she would not have been able to come to the Sanctuary side at night which would have have defeated the purpose of booking a vacation together. ROOMS We were given room 5850 and our friend was in 5812. Rooms were a little dated, but cute. We still managed to get in some “photo shoots”. Lol. We had a wonderful view of the dumpster bin, but we didn’t care because we went there for sunshine and not to stay on our balcony. Our rooms had an elongated toilet bowl with a rounded seat. Interesting. Tub and shower combo was not anything interesting, but by the third day, the water pressure and hot water worked great. The toilet sometimes flushed. There was one morning when we woke up to absolutely no water. We asked about it and was informed that the issue was resort-wide, but it was being fixed. Luckily, it resolved itself after a few hours. The room also has basic amenities like an iron, ironing board, television that was snowy with a remote that didn’t work, a coffee maker that took an hour to fill, etc. The lobby bars made coffee, but we needed the hot water for the ramen noodles we brought for the days when we woke up late or had a bad dinner. Rooms were restocked every other day with a large bottle of water, a can of beer and orange soda. We only drank the water. Lighting in the room was horrible. Everything was so dim. Towels and linens were sometimes stained. The maid we had was excellent though. She was so kind and friendly. We learned that her husband was the bartender at the pool bar. He was equally as wonderful. I hope she liked the gifts we left along with our tips. RESTAURANTS AND BARS We did not have high expectations as we have been to Cuba before. However, we had gone to different resorts respectively in Varadero in March where the food was excellent. The food here was basic, but we didn’t starve. Well, we almost did our last night here, but luckily, we had more ramen. Since A La Cartes were unlimited, we booked the following: Seafood, Cuban, a mystery meal, Italian and Emporium. SEAFOOD Seafood was at our resort which was nice because we didn’t have to wait for a buggy to bring us to Grand Memories. I’m sure it’s walkable, but the paths were so dark, even while being illuminated by our phone flashlights, we did not feel safe walking over nor did we know how to get there. We got different apps and had the lobster with beef for our main. Caramel flan was our dessert. The meal was okay. If you’re a fan of red meat, you might want to stick to chicken for this trip. The beef was very tough. When the chicken was dark meat, it was very good. CUBAN The following night, we were told that the A La Carte was at the Mediterranean restaurant. We were told it was located at the Italian restaurant. Then we were told it was located at Memories Paraiso. Then we were told because it was low season, it was at the Italian restaurant again. Then when the cart picked us up, he dropped us off at the Italian restaurant because the driver said that’s where it was. The hostess at the Italian restaurant confirmed it was at the restaurant at Memories Paraiso. We had no clue how to get there and it was dark. By the time we got there, it was past our reservation time of 9pm, but not horribly late and not our fault as we left with ample time, but were misdirected by almost everyone. When we got there, the guy told us there was no more food. I asked if we had been 30 minutes earlier, would there have even been enough food for us as we were only 3 people because we were told by other people that they had gone to their dinners almost 1 hour late and it was never an issue. We left upset and needed to find our way back in the dark. We got to the Grand Memories buffet before it closed before going to our lobby snack bar and getting some pizza. While waiting at the fish grill in the Grand Memories buffet, the individuals before me had plates of maybe 15-20 fish and beef grilled up for them. When I asked for 3 pieces of fish for us, the lady cooking the fish and the person in line (who I assume was a local) started talking about my friends and I so openly in Spanish assuming we did not understand. I understood completely. They were so rude. This was not a good night for us here. ITALIAN The butler noticed that we had not booked anything and booked us at the Italian restaurant. The Italian was in the actual Italian restaurant. Surprise. The food was decent here. I got the lasagna as my main. I liked that it was a meat lasagna. My friends ordered the risotto and pork medallions. The pork is exactly the same as what you would get in the buffet. Risotto was good, but very rich and not as al dente as I’m used to. Caramel flan for dessert. MYSTERY DINNER After our previous experience, we did not want to book anymore A La Cartes. However, our butler insisted that we would love the mystery white party dinner at the restaurant located on our side. Since we could just walk over, we booked it. Our surprise dinner was seafood. Our server was enamoured by my one friend. At the end of the night, he brought us some ice cream and told my friend that he put a surprise in there for her. She hacked away at the ice cream searching for the surprise. He later advised her that the surprise was his love for her. Lol. EMPORIUM For our last dinner, we were just going to go to the buffet, but the butlers insisted on the A La Carte again, so we booked Emporium after having a choice between that and Asian. Being 3 Asians, we didn’t want to go there and we were told the food would be American - Fried chicken, french fries and stuff like that, so we chose to go there. There must have been a potato shortage because there wasn’t a french fry in sight, so we were looking forward to fries. Well....when we got there, we realized we were in the middle of nowhere. I guess the Memories Paraiso side was not being utilized, so there were barely any lights and this restaurant was completely off the path. When we got there, we figured that the place looked too fancy for fried chicken, and we were right. The starters were lack lustre - beef something and seafood soup. My friend ordered the pasta (which is exactly what you got in the buffet) and I got the salmon risotto. Our other friend was not feeling well and stayed in the room. We both wish we did the same thing. It tasted as if a box of salt was dumped into the risotto. I couldn’t eat more than a spoonful. We decided to cur dinner short and asked if a cart could be called to bring us back to our resort. We were told “no”, so the 2 of us pretty much had to follow the sounds to the theatre in the dark down an unfamiliar path to the theatre in the hopes of flagging down a cart. We finally made it back to our room and had ramen noodles for our last dinner in Cuba. We were advised that there was a Japanese restaurant at the market. It was not part of the all-inclusive. We weren’t in the mood to try the Cuban version of Japanese food. Some other tourists said they were able to get fries and chicken fingers at the market. They said it was the best they’ve ever had. It may be worth a try if your food experience was anything like ours. BUFFET We went to the Sanctuary buffet for breakfast every day. Not the hugest buffet, but it had the basics - eggs, bread, pancakes, sausages, bacon, cold cuts, fruit, etc. We just made it an Asian style breakfast with sunny-side up eggs, toast and the soy sauce we brought ourselves. In true Canadian form, I packed my own maple syrup for pancakes as well. We went to the buffet a couple times for lunch as well. It had a station for grilled fish and meat (beef, chicken, pork), cold cuts, cheese, bread and some other meat and starches. Not the best, but not the worst. The sriracha, soy and ketchup we packed saved our meals. We went to the buffet at the Grand Memories for lunch on our last day after we checked out. Same stuff plus a pasta station, bigger bread and grill section and someone slicing cheese and cold cuts. There were desserts, but we weren’t really feeling them, so I can’t really say how they tasted. The Grand Memories buffet for dinner was practically the same thing. Based on experience, I’d opt for the buffet over the A La Cartes; however, everything closes early. If you’re hungry after 10pm and don’t like pizza, I hope you packed some ramen. BEACH BARS & POOL BARS The beach bars on the Sanctuary side was far better in the food department. The Grand Memories side only had burger sliders and mini hot dogs. The Sanctuary side sometimes had ham, steak, pulled chicken and fish. The fish sandwiches were the best out of all of them. The bars at both locations were great because the staff were amazing. The friendliest and loveliest people you’d ever meet. They kept the ice water flowing for me since I’m not a drinker. 24-HOUR SNACK BAR Our first night there, everyone arrived late and was hungry. Since our friend was stuck on the Grand Memories side, we went to the snack bar on that side. I heard there was almost a fight that broke out over the wait time. People were ordering like 15-25 at a time. Ridiculous, but understandable as we landed late, there were no other food choices, and kids were hungry. I waited in line for over 2 hours. During that time, I saw the chef adjust himself several times and continue to knead dough without an attempt to hide that he was adjusting his sweaty balls and not washing his hands. We all saw it, but everyone was “hangry” so we all pretended it added extra flavour. In his defence, he was working alone in the sweltering heat trying to keep up. As my friend was sitting and waiting for me while the other one was at the bar, she was approached by a guy out of nowhere who told her she was a bitch and that she was going to die. When my other friend returned, they went to the front desk to call security. Security eventually came, but the guy was long gone by then. They told my friend to advise them if we saw the guy again. When we were headed back to our bungalow, we saw the guy chatting it up with some bellboys at the entrance of one of the bungalows. We were completely lost because it was our first night, so I was forced to ask how to get to our block as we were 2 women alone in the dark and there were 3 of them standing there. My friend hid while I asked so the guy wouldn’t see her and once I got my answer, the 2 of us ran so fast down the unlit corridors until we finally found our room. We both travel often and have never ever been so terrified. This was the first time we ever felt unsafe in Cuba. It was a horrible feeling. I assumed calling “0” was Front Desk, so I called about our balcony door not locking and about the guy security was already advised about. They said they’d send someone up. We waited for hours because we were scared, but nobody came. We finally managed to fix the issue ourselves without any tools. We learned our lesson for the following nights and discovered the snack bar on the Sanctuary side after our friend was moved over. Barely any wait time. It was great. LOBBY BARS We went to the bar at Grand Memories first. It was super slow because there were so many people there. Also, no air conditioning and it’s open, so the mosquitos are in full force. We had 2 types of bug spray, bug repellent lotion and all-natural bug repellent oil. It didn’t matter. We got eaten alive. The lobby bar at Sanctuary was air conditioned, so that was a bonus. Also, there was nice eye candy behind the bar. Since there wasn’t much to do late at night, my friends and I just chilled there, had drinks (alcohol-free for me) and sometimes snacks. It was nice to have something nice to look at while we were there. I called him my in-my-head Cuban boyfriend (jokingly), but this wasn’t Dirty Dancing and none of us had any thoughts of romance with any of the staff. Perhaps a tourist (if there were actually any attractive singles there...lol)...but not staff. Just think about how many tourists go through there and the number of people an attractive bartender could go through in a month alone. Safety first, people. Look, but don’t touch. I was taken aback one night when he was flipping through channels and porn came on the television. We were in shock that we just saw that, but it seemed as though he was trying to impress the floozies sitting to the side of the bar. It must have worked because they were almost caught in the act by my one friend as they were in the entrance of the washroom while my friend was turning the corner to use it. We all know stuff like this goes on, but perhaps the bartender can choose a less conspicuous place to have a quickie. Or maybe the tourist could have better standards than a smelly Cuban public washroom. Just saying. Eeew. THE POOL The pool was dated and could use some TLC, but it was good enough. It was somewhere to go after lunch when the waters started to get choppy at the beach. It was close to our rooms too. The Entertainment Team was excellent. I’m still amazed by how much energy they all had. I even participated in one of the activities. Probably one of the most embarrassing ones, but that’s just what happens when your drunk friends volunteer you to do stuff. It was still fun and they are very engaging with the tourists. We saw them on our last day and took some pics with them. Such a great group of people. THE BEACH The beach on the Sanctuary side wasn’t the greatest. It kind of dropped off because of the tide, it was a bit rocky and there was seaweed all over. The beach on the Grand Memories side was much better. The worker on the Diamond Club side was great. He always found us seats together with a nice view because he knew how much we liked to take pictures. On our last day, he picked up each one of us for a photo op at the beach. The beach water was crystal clear on a nice day. A little wavy on cloudier days, but still beautiful. If people would stop being pigs and throw out their plastic cups before getting into the water, that would be nice. The Entertainment Team on the beach were great too. My friends and I participated in the water aerobics one day from afar. When they tried to motion us to come closer, we told them we couldn’t afford their classes like the opening scene of Bridesmaids. Lol. WI-FI If you’ve never been to Cuba before, you’ll learn quickly that you need to buy wi-fi time. If you’re at Sanctuary, you get your first 3 hours free. After that, 1 CUC/hour. Don’t forget to turn off your wi-fi when you’re done. Wi-fi sucked at the Sanctuary lobby bar. It was good at the pool, by the Sanctuary beach bar, both buffets, A La Carte restaurants, and Grand Memories lobby. We only were able to connect to wi-fi in our rooms on the 3rd day. CURRENCY CONVERSION I was lazy and usually just exchanged money at the Front Desk. If it’s your first time in Cuba, try to exchange as much as you think you’ll need in small amounts as their CUC is worthless here and cannot be converted back. They started running out of $1CUC and $3CUC notes and only had 50 cent coins. The bank located around the corner from the Front Desk at Grand Memories had the same issue. You can exchange your larger CUCs with the bartenders. We got USD in return when we did that though. OUTLETS I read that they used 220v, so I brought an adapter. It was one of those convertible outlets, so my friend just plugged her 110v plug right into the wall with no issue. THE STAFF For the most part, the staff was excellent. Some of the friendliest people you’d ever meet. You could tell the difference between the ones who were genuinely nice and the ones who were being nice in the hopes of getting in your pants. We were 3 ladies travelling with no men, so some guys laid it on thick. We were cordial up until the point when the one bellboy who we all knew was trying to get with one of my friends was trying to convince us to go night swimming and saying the cute bartender would come too (even though he was working alone until the morning). Something my friends and I did not share with these guys is the fact that I am pretty proficient in Spanish. I just choose not to speak it on vacation as it’s not my mother tongue and I’m curious to see what the staff say about me in front of my face when they think I don’t understand. One night, we got an earful from Rolando and friends. I just have one thing to say to them - pendejos. Aside from them, everyone was great, genuine and helpful. ENTERTAINMENT The nightly shows at the theatre were posted. We didn’t make it to any of them as we’ve travelled often and the shows are all pretty much the same - dancing, singing, Michael Jackson impersonator, etc. Also, not being around children was a bonus since my 2 friends were on a “momcation” away from their kids. Aside from that, there was absolutely nothing to do. There was a disco located at the market on the Memories Paraiso side, but a cart drove us past it one night and there were maybe 5-10 people there. CHECK-OUT Being on the Sanctuary side, we got complimentary late check-out until 2pm. The guy at the front desk gave us his extension to call for a cart to pick us up and help us with our luggage. Nice and easy. Overall, the week was great because of the people I was with and some of the people who were there. We met some really fun people there. If you’re looking for luxury, this is not the place for you. You’ll be better off at the Royalton or Melia Buenavista. If you’re easy going, looking for a tan and a nice beach, you’ll love this place. If you’re single and looking to hook up with hot singles not on staff, go to Cancun.

Iberostar Selection Ensenachos: Great Beach

This is an old resort that needs a lot of maintenance. The boardwalk to the beach had many holes and is very dangerous if someone miss steps. The beach is clean and gorgeous with white sand and aqua water with enough shades and lounge chairs. The food was not great, It's hard to find food any of us really liked or could get excited about. We did have some nice meals in the Cuban and Italian restaurants and the lobby bar makes amazing coffee. The staff were friendly everywhere and they  [... read more]didn't need to be tipped to get good service. One big problem was the golf carts that pick up and drop off guests. They were completely unreliable and the resort is very large. On our last day we had to walk with our luggage from our rooms to the lobby after a 40 minuet wait outside. We were in building 37 and it was quite a long hot walk. When we told the front desk they were not concerned in the least which was disappointing. We had a nice family trip but I have been to nicer resorts in Cuba

Roc Lagunas del Mar: Do NOT book Labranda resort!!!!

Do not waste your money on this resort !!! This resort was awful. The rooms were dirty, some guests had cockroaches, towels we grey with blood stains. Our toilet broke twice and it took them nine hours to fix it after at least five complaints with customer service. The customer service and employees were so lazy. They were not polite and seemed bothered every time you asked for something. They don’t know the meaning of customer service. Almost none of the employees spoke English. The food was  [... read more]terrible. There were no vegetables, no salad, the meat they cooked was always raw. The selection at the buffet was so scarce, my kids were hungry half the time. If you asked the staff for a fork or juice it would literally take them 10 minutes to bring it. By then your food was cold. There was no cutlery anywhere not even on the bread table to cut bread. People had to rip the bread with their hands. None of the public washrooms on the resort had toilet paper, or soap, and some of the sinks were broken. The public washrooms were dirty and disgusting. The beach was beautiful no complaints there. Entertainment was bad too, the theatre was always empty no one was interested. This hotel was rated as a 4.5 star on Canadian sights and a 5 in Germany. I would give this resort a 2.

Roc Lagunas del Mar: Resort was great!

Overall experience was great, loved the beach area as well. Just a couple of things we didn’t like: food and a lot of mosquitos. I had better quality food in other resorts. Mosquitos might have been because of the season.

Hotel Roc Casa del Mar: Great resort

The hotel rooms were very clean and have a very nice air conditioning system beautiful bathroom with a very large shower every worker was so nice the bartenders are great the ocean is beautiful there are beautiful plants and trees all around the resort and the freshly cooked food Is amazing and the reservation restraunts are awesome you will love this resort

Hotel Roc Casa del Mar: Fantastic resort

Hotel was great, hotel employees were always nice and welcoming, food was great and the whole trip was organized to perfection. Location and time of year the trip was booked was perfect, would 100% go again sometime soon

Hotel Roc Casa del Mar: Disappointed

Was hoping for more! Thankfully the company with was the best part. Public area bathrooms never had toilet paper. Had to clean around the pool in mornings for staff did not. When calling in about problems they were not dealt with. Mikes coffee was about the only good in resort. Rooms had a lot of problems...no light bulbs, sliding doors would not lock, toilets breaking. Pool water green by end of day. Made the best of it but would not recommend this resort.

Hotel Roc Casa del Mar: Definitely wouldn’t return!

This hotel leaves a lot to be desired! Rooms were basic and clean~ish. Every bed sheet was stained somehow. The shower drains all need to be cleaned, as every shower overflows onto the floor. Many things in each room didn’t work from toilets to light switches... you had to pick your priorities. Didn’t find one patio door that locked?? My food expectations were low with it being Cuba, but it was worse than I expected and that was disappointing. The drinks were great and the staff tried hard. [... read more] The service was painfully slow, it appears that they need more staff. Someone finally barbecued pork chops and it was the best thing I ate there!!! No vegetables at any time, that was hard for me. Fruit limited and only in the morning.

Valentin Perla Blanca: Exactly what we wanted!

Overall the resort lived up to expectations. The hotel was updated and cleaned daily. The best part about this place is the ocean. It has absolutely spectacular beaches! The beach alone was worth the trip!