Secrets Akumal Riviera Maya: Amazing Amazing !

We loved Everything about our stay at Secrets in Akumal. The service was TOP NOTCH. The food was great. The grounds were clean and gorgeous. Our room was perfect. Entertainment was good. Did NOT like the 'time share' presentation. They were very very pushy, extremely 'high pressured' and it affected our happy mood (but we got over it)

Grand Sirenis Mayan Beach: Fantastic resort

We loved our stay here and would recommend. The lazy river is fantastic and a great way to move around the resort. The staff were friendly. The pools were clean and we didn’t see any algae which is hard to do with hot weather. We went to 6 of the restaurants and loved the Peruvian and Mexican restos. The ceviche was incredible at the Peruvian. Our room was lovely and we had an amazing view of the ocean. No complaints at all. Nadia the concierge was fantastic in helping us out last minute. Just [... read more] don’t do the timeshare presentation. It is isn’t a deal at all. On a high note, we saw the dolphin show and it was very educational and entertaining. What a fun week. Bring your snorkel because you can snorkel right at the beach.

Dreams Puerto Morelos Resort and Spa: Hyatt Ziva

Rooms and resort was very clean ! Rooms were massive and clean, comfortable beds . The staff was was friendly, but I found they were lacking staff. The wait times for dinner were about 2 hours . Felt like they didn’t have enough staff for service, the staff they did have worked so hard and running around like crazy , I felt bad for them . The chair situation by the pools were a bummer cause if you didn’t wake up at 6 am to claim a spot you were screwed for the day . Oh and the beach sucked , you [... read more] couldn’t even go in , was so rocky and tons of seed weed . My 10 year old said it was the best trip ever! It’s a very family friendly resort, he really enjoyed the water park. Oh ya 1 more to add, maybe for the coffee shop you guys should set up a grab and go self serve station with coffee. I waited 30 mins in line each day for a regular cup of coffee in the morning.

Royalton Splash Riviera Cancun: Disappointing trip.

The hotel grounds and pools were lovely. Our kids 12 and 8 loved the water park. Unfortunately these were overshadowed by the poor customer service and terrible food. We couldn’t get into most of the a la carte restaurants, or had to wait 90+ minutes on a table. When we did get in the food was awful. My daughter was served a raw burger in the steakhouse. We heard of families with food poisoning after eating in one other restaurant. The food at the buffet was of very poor quality and was constant [... read more]ly running out.

Ocean Maya Royale: Beautiful Resort but room for improvement

Ocean Maya Royale is beautiful, grounds and beach/beachfront are immaculate and they work tirelessly to remove the sargassum that was plentiful due to a few red flag days. The pools are clean and warm. The food is generally ok though a fairly routine buffet. Breakfast was the best though line-ups for eggs are long with only one station. I recognize being a small resort limits the number of a la cartes but there aren’t many to choose from. The entertainment could be improved with more music offer [... read more]ed in the gorgeous lobby to enjoy while having a pre-dinner drink. However the outdoor stage where most of the later evening entertainment takes place means loud noise heard in most of the rooms until quite late. If you’re an early to bed person pick your room carefully. The staff were all gracious and hardworking.

Ocean Maya Royale: Great resort, bad beach

I loved the resort in general, very clean!! Rooms are spacious and comfortable. I didn’t touch the beach water, filled with seaweed you cant even swim. The food was good. I only got to try the mexican restaurant which got us sick. The open buffet was great, very good selection. Its very hard to reserve a table in the japanese restaurant. Staff were the nicest ever!!! They have activities throughout the days and it will never disappoint. I would give 3.8/5 just because of the food thing that mess [... read more]ed up a whole day and the beach.

Wyndham Alltra Playa del Carmen: Great Place

We stayed for 10 days at the beginning of March. The location is excellent. One block from 5th avenue. The resort was clean, staff was friendly, food was excellent whether you went to the a la carte or buffet, and the rooms were spacious. We had no problem booking a la carte restaurants. We went to the restaurants 6 out of the 10 nights. One night we did the romantic lobster dinner. Highly recommend to pick the gazebo option. We went at 6:30 which was a perfect time to watch the sun go d [... read more]own. There are only a few downfalls to this resort. One is there isn't much of a beach and you can't swim in front of the resort because of the rock. If you walk one minute down the beach there is a nice swimmable area. There are no umbrellas at the beach so no shade if you are sitting in loungers unless you can somehow chase the shade under a tree, which are few. The pool area isn't the best. One side of the pool is filled with very crowded lounge chairs and the other half of the pool has cabanas that you have to rent at a costly daily fee. Tip - the cabanas on the beach that don't have a reserved number on them are first come. No charge.

Barcelo Maya Tropical: Barcelo Maya Tropical

This resort was always clean and tidy. Overall, it was huge and this required a lot of walking to get anywhere. This made it inconvenient, especially for anyone who might have trouble walking longish distances. I would not recommend this resort to seniors and would not go back myself for this reason. I found that there was not much variety in the food in the buffets from one day to the next.

Barcelo Maya Tropical: Great pools and beach, terrible buffet food

The beach was beautiful and cleaned well of seaweed. The water was sparkling turquoise and warm. The sand was soft as silk. The pools were clean and the perfect temperature and depth. We especially loved the kids water park area at Tropical as we travelled with a six year old. It was dissapointing that we had to wake up at 5am each day run down to save loungers. One day we didn’t and had to sit on the ground, surrounded by unused, yet claimed loungers. There has got to be a better system f [... read more]or this. The buffet was incredibly unappetizing. I hate cooking but I would have preferred cooking to the buffet food. I was so disheartened to discover the entire resort didn’t have cream for coffee. Only milk. Seems small, but seriously. Cream for coffee is pretty standard. The rooms were clean and nice. I liked using the soap, shampoo and conditioner provided. I loved how the mini bar was stocked each day with bottles of water and pop. It would have been nice to have more than just Pepsi and 7Up. I’m not really a pop person but I did hear grumbles around the resort about lack of choices. Also, every day I passed at least ten people struggling to use their key card to enter their room. The mechanisms need replacing. Beautiful resort. Very large. Great for young people who can walk around easily. Not great for older people. We liked it but will look for something with better food options for our next trip.

El Dorado Casitas Royale: Nice resort

This resort is very nice and lush. The rooms were very clean and stocked. The people were very helpful and friendly. The only downside is there is no buffet at night you need to make reservations at the restaurants at the beginning of your stay and if you miss the reservation you get charged 10.00 per person. The breakfasts had good variety, the dinners were just ok. Also, if you go to the resort presentation it takes over 2 hours, not the 1 hour they told us. they are very pushy and aggressive [... read more] to the point where I told them that they were stressing me out. If you are a beach person this resort does not have the best beach, very rocky. Other than the comments above (which did not have a huge impact on our time at the resort) the resort was very nice. I would recommend this resort but just be aware of my comments about the dinner reservations and presentations.

Dreams Natura Resort and Spa: Would not come back to this resort

Our family was at the Dreams Natura March 18-25, 2024. The resort was beautiful but there were some issues that had I known, would have changed my mind to vacation at this resort. We travel with our kids (9 and 12) yearly to a 5 star resort. We always try new resorts every year and this was our first Dreams. I will start with the cons. There are not nearly enough chairs for the number of people at this resort. I went down the first day at 7:25am and I walked the entire pool area and found the l [... read more]ast 4 chairs and they were in the water on the ledge of the pool which meant zero shade. The next day and all subsequent days, I set my alarm for 5:50am in order to get decent chairs with umbrellas around the pool (did not want the small kids pool area). Not once could I enjoy a sleep in because there would not be chairs available if you were not down before it was light out. Most resorts, if you don't go down early then you don't get the best chairs, but you still get a chair. This resort, if you don't go down early then you literally don't get a chair. This in my opinion is completely unacceptable especially when we are paying this much money to vacation. And to piggyback on the lack of chairs, this resort is a wedding factory and every day they have a wedding (which was 5 days while we were there), they start removing the chairs and umbrellas around the infinity pool. They set up a glass walkway and standing area on top of the pool and this is where the weddings take place. It took away the majority of the pool all afternoon and most of the pool deck where people sit. Secondly the seaweed was rarely picked up on the beach and there was a lot of seaweed. Not once did a tractor go by the entire time we were there to pick up the seaweed. I even have a video of the workers shoveling the seaweed back into the ocean instead of removing it which was something I had never seen before. The two Royalton resorts next to ours had tractors raking the beach and picking up the seaweed. We had to go down to their resorts to swim in the ocean. So if you are a beach lover this is definitely not the resort for you. Also very minimal seating on the beach unless you are preferred club. Thirdly, only 1 of the 3 water slides was operational all week. My kids were bored after a few days on one slide which you needed tubes for. So not only was there line ups for the slide, half the time there were no tubes to even use the slide or the lazy river. Fourthly, when you go to the lobby for a drink before dinner, there is no music at all unless you wait for the entertainment to start at 8pm. It was super quiet and a little boring. We are used to going to the lobby for a couple of drinks before dinner and there is a piano player or music making it a lively place to meet. Now for the pros. Resort is extremely small, so if you have younger kids it feels a little safer for them to run around. The kids loved the lazy river. Most of the time you could not find a tube to go in it as they are shared with the water slide, but we still swam around it many times without the tube. Restaurants are all in the same vicinity which is nice. You don't need to make reservations unless you do the hibachi. You go and if there is no room, you get a beeper. The wait time around 6:45pm if you went was about from 0-45min which was good. I really enjoyed the food at the a la carte's We went to the Asian, Hibachi, Steak, Italian, Seafood (not the best for kids they ordered room service after) and one night at the buffet. We normally enjoy the buffet for lunch but found this buffet really did not have as much selection as we are used to and not having a pasta station was a problem with the kids. This is the first time out of my last 9 vacations that I can actually say I was disappointed with the resort we chose. Not a bad resort, just not a memorable resort

Iberostar Waves Paraiso Beach: Awesome resort

It’s an awesome resort . Everything was perfect. The staff were very friendly and professional. The rooms were very clean. The buffets were very good . We had a lot of choices . Food were very tasteful.The restaurants “A la carte “were very good . The entertainment staff was amazing . We had an incredible just dance show on Friday night . We also Enjoyed the landscaping. Beautiful plants . We will come back for sure .

Ocean Coral Riviera Cancun: Perfect family holiday!

This resort has wonderful service, it's very clean, the rooms are large and the beds super comfy! Its about 30 minutes from the airport and there is not much nearby but you can go to Puerto Morelos in a taxi in about 10 minutes. We went on a catamaran tour to Isla Mujeres which was excellent. I traveled with my 16 and 13 year old sons who loved the resort especially the pools and wildlife around the resort. It was 32 celcius every day. Shows and daily entertainment were fantastic. The food was t [... read more]he best I have ever had at an all inclusive resort, especially the authentic Mexican Restarant Hacienda Girasoles. We left with some awesome professional photos that we purchased from the photo company inside the boutique. Memories to last a lifetime!

Bahia Principe Explore Coba: Wonderful resort

The staff at this resort are amazing. They are always smiling, friendly and will go the extra mile. The grounds are beautifully maintained and are constantly being worked on. The rooms are maybe a little dated, but spacious and clean. Beds are very comfortable. We will definitely be back

Catalonia Yucatan: Just Ok

First thing's first; This is not a 4 star hotel. No more than 2. The establishment requires some serious renovations. We had ants in our washroom, a decorative pillow had a stain. Other than that the AC worked well and the bed was comfortable. The food was good, but we weren't fans of the restaurant booking system. You have to go online at 8am to book. If you get on there at 9, you'll end up at the buffet that night. Staff are all amazing and kind. The beach was small and rocky, but the snorke [... read more]ling was great with all the fish. All and all we had a good time, great weather but we wouldn't go back.

Bahia Principe Explore Coba: Amazing resort!

The Grand Coba in Mayan Riviera, Mexico was top notch! It met all our expectations when it comes to dining, pools, cleanliness, staff and more! The food was exceptional with all sorts of choices and something for everyone. The pools were big and clean and always had chairs available to lay on. The a la carte restaurants were delicious and so was the buffet! The only downfall is the beach is a 5 min ride on golf cart from the resort and it isn’t walking distance.

Catalonia Riviera Maya: Nice resort

This smaller resort had a welcoming and relaxing atmosphere. Food was very good, although the 8:00am restaurant booking system was extremely frustrating. Beach was a bit rocky and limited access to walk and entry access. Entertainment was good but late to start at 9:30pm each evening. Also, no alcohol service after 11:00pm, aside from the disco, which was very loud including the lobby bar, which also faced roadside).

Bahia Principe Explore Coba: Bahia Principe Grand Coba - just the resort we were looking for.

This resort was worth the long drive to/from the airport. The staff was friendly, the grounds were beautiful, and the rooms spacious. The pool had enough shaded areas for me, and lots of sun for my spouse. We enjoyed hanging out at the 'quiet' pool. The other pool had the activities for those who wanted to partake. It was also a convenient shuttle down to the Coba beach. On a 7 day stay, you could book 3 a-la-cart restaurants. We ended up just doing the buffet as it was convenient for us, and th [... read more]ere was a wide arrange of food options.

Sandos Caracol Nature Resort and Water Park: Terrible resort

Poorly managed hotel. Unable to get reservations unless you wait in line for 3 hours at 7 am in the morning. Very dirty rooms along with the horrible smell in the rooms. Not enough staff and the staff they do have many of them are rude especially at the front desk. The beach has to be one of the worst beaches in the area. All rock and very dangerous. Would not recommend to anyone

Barcelo Maya Palace: Amazing resort with lots to offer for everyone

Third time to the Barceló Maya. It never disappoints. We always have the most incredible booking experience with Tripcentral wit the exception of this last time. Sandra Taylor is rude and never gets back to you. I asked her twice for a hotel close to Pearson and never, ever got back to me. I gave up. Then, I called her with questions regarding the Mexico tax and she was rude. Never use this agent. Karol and Wendy Van Z are the best. Highly professional and kind.