TRS Turquesa: Switched hotels mid stay

This hotel was very well kept for the most part and most of the staff were wonderful and kind. Our room was the furthest away (building 58) and paralleled a busy road and neighbourhood. All day and night we heard motorcycles and cars racing down the road with loud booming music. Each night we heard loud rap music pounding from houses and a lot of loud (liquid filled) talking. We would have asked to be moved but this was not the worst part of our stay. They have 1 coffee shop and it opens at  [... read more]10:30AM and closes at 6:30PM! This is the only place you can get cappuccino or pastries, room service does not offer either of these. You can’t order a coffee or tea or even pastries after 11am from room service. We do not drink alcohol so this was my worst nightmare! We only lasted 3 days, our last straw was going to the buffet for dinner and realizing the ONLY buffet available was in the all ages part of the resort which meant we had to take golf cart to buffet and sit with families and kids. Most people go on holiday to adult only resorts to avoid this. There are NO other options. The day we were leaving, I fell really hard in my room because the air conditioner vent on the ceiling was leaking all over the tile floor (the pictures would shock you). On our second day we learned we could get a cappuccino from the main bar in the lobby (remember, we are at far end of resort) so we walked up to get one and stood at the bar (which had no patrons, only about 6 people working behind all talking to each other and ignoring us standing there), that is, until we pulled out a $5 bill. Even then it was sub-par service and hospitality at best. We don’t expect a red carpet and are pretty down to earth and friendly but that was ridiculous. We called Trip Central asking if we could move hotels and were told (VERY nicely) to call Air Transat as they had put the package together. We called Air Transat and they said we could NOT change hotels as we had already left Canada. How does that make sense???? How would I know if the hotel I had booked I would have issue’s with prior to arriving? We ended up booking another hotel, paying for private transfer and paying for balance of stay which cost us another $4,000.00. Then the day before our departure, we realized how late our flight was and the new hotel required us to checkout by noon. This meant we would be sitting in limbo for 5 hours before our ride to airport. We checked Air Transat online to see if any earlier flights and they had seats available! We called Air Transat asking if we could switch to earlier flight (which would have been a win for them because they could sell our later flight ticket at a higher cost), once again, Air Transat said no! This is a joke now, I was furious! So after sitting for hours before heading to airport, we get charged $100 US for 2kg overweight…. Interesting because we did not purchase anything and it was the same weight as it was when we left, minus the floaters we left behind and whatever we used. Heaven forbid you question it, they don’t speak English. We have been to punta cana 4 times this year alone and have always stayed at Bahia Principe Ambar but wanted to give TRS Turquesa a shot because we had heard good things. NEVER again. In fact, I don’t think we will return to DR anytime soon because of this nightmare. I’ve veered off, I apologize but please know, Air Transat Vacations will do nothing to help you, the Punta Cana airport is getting worse everyday and TRS Turquesa is not what they advertise at all. Beware, Air Transat Vacations can not be modified in ANY WAY once you leave your country, regardless of the reason and will do nothing to help, assist or compensate you.

Lopesan Costa Bavaro Resort Spa and Casino: Fantastic Resort

We had researched the hotel a lot on you tube prior to the vacation. The reality was even better than we imagined. Fantastic location, facilities and variety of food. The staff were all excellent and friendly. We stayed in a standard Junior tropical suite which was a nice size and very well maintained. The only thing it lacked what an extractor fan for the bathroom/Shower. The A/C was very effective! Beach was lovely, busy with party boats coming and going but didn’t bother us and added to th [... read more]e atmosphere of fun. Will definitely return next year.

Occidental Caribe: Great vacation destination!

We loved our 9 days at Occidental Caribe. Check-in was slow but afterwards, everything was just perfect. The hotel is gorgeous, room was dated but comfortable and clean. The grounds are spectacular. The buffet had lots of variety and we always ate too much. The a la cartes were enjoyable. The pizza at the beach was to die for! We would definately go back! This resort is very large and also very noisy, has a party vibe so is not ideal for those looking for peace and quiet. But if your looking for [... read more] a magnificent beach and lots of fun, this is the place!

Serenade All Suites Adults Only Resort: Great resort!

My partner and I returned from a 5 day stay at the Serenade All Suites Adults only. This resort is amazing. I have no idea where the bad reviews are coming from as service was good, food was good and staff were friendly. Our room was perfect with a king bed and soaker tub. AC very cold and no issue with hot water as I read in other reviews. Beach was very nice, very little seaweed which was cleaned up daily. Honestly, I recommend the Serenade to anyone looking for a relaxing get away at a very  [... read more]nice, clean, safe resort.

Grand Sirenis Punta Cana Resort: Excellent Week

The hotel was very good. Nice rooms, nice pools , great beach. The food at the buffet was very good, for breakfast, lunch and dinner. Always a good variety available. The a la cartes were generally good. Steak, Japanese were our favourite. Italian and Brazilian were fairly good. Only one we didn’t like was Mediterranean. We enjoyed our morning coffee at the coffee house and generally very pleased with the service of the staff. Do not believe the negative reviews we could definitely go back [... read more].

Sunscape Coco Punta Cana: Amazing Resort

Spectacular resort. Well-kept grounds, very nice beach. Food was amazing and the variety of items in the buffet to choose from was excellent. I really liked the fact that you didn't have to make reservations for the al-a-carte restaurants. The nightly entertainment was great. Couldn't ask for a better vacation.

Bahia Principe Escape Aquamarine: Bahia principe Aquamarine

The resort was amazing at the aquamarine the service was impeccable. It was clean staff were courteous and polite and very helpful The food was amazing. The room was amazing. We really enjoyed ourselves and had a wonderful time We highly recommend the aquamarine!

Impressive Punta Cana: Great resort

We loved this resort. Great service, great food at the buffet with a variety of options, great entertainment! Pools and beach area are great as well. Would highly recommend. Coffee shop by the lobby is really good with excellent iced coffees.

Ocean El Faro: Amazing resort

We visited march 27 -April 3rd and this was amazing holiday the resort is well kept the food is amazing entertainment is great so much to do only down side is the beach is not the greatest very rocky and not suitable for my 9 year old I will for sure be back to this resort ❤️

Serenade All Suites Adults Only Resort: Worth every penny!!

We had an excellent stay at Serenade all suites adults only resort .The resort is new and the services are top notch .The food options are plenty , service is very quick and excellent .The beach though small is great with white sand and turquoise blue water . Special thanks to Indira at the help desk who suggested us a mind blowing catamaran experience.! Overall great trip and would surely recommend this resort to friends and family .

Bahia Principe Explore Legend: A true fantasy

We enjoyed our week. There were many activities by the Fantasia pool. The staff was friendly and very helpful. The restaurants were enjoyable but it was difficult to reserve all the restaurants we wanted. The rooms were comfortable. The castles, and the surroundings made you think that you were in a fantasy.

Grand Bavaro Princess: Amazing Resort!

The resort was very clean and the grounds were kept immaculate. We loved this resort. It was quiet and for couples and families. The beach was incredible and the food was very good! We enjoyed the buffet lunches on most days and went to the restaurants for dinner. We really enjoyed them. I would recommend this hotel to those who need to relax and get away. It was a lovely vacation and we hope to return soon. We did not use the pools because the beach was the very best in our opinion. Many [... read more] other people used the pools and seemed to enjoy them as well. There is a specific section for children which I think was appropriate. We stayed in Platinum and it was quiet and peaceful. We really enjoyed the Cappucino place closeby for coffee drinks and desserts throughout the day, which was a nice way to relax before dinner.

Bahia Principe Explore Esmeralda: Great resort but no night life!

Food was great, pool veey nice. No night fun for teenagers or adults. Jose at the sports bar was amazing. Staff in restaurants was amazing. Pool bar staff was slow but understaff. Beach bar was great. Overall very nice but won't return due to night entertainment!

Occidental Caribe: 2 star

The hotel looks very nice but unfortunately when you get your room regardless of upgrades or new room selection they are all very un clean … our rooms bathroom was really dirty the toilet paper roll was missing so it was left on the garage can that was dirty the shower had soap scum all over the glass and the tub was stained really bad… under the sink you could see dry blood on the walls. The bed was comfortable but the sheets had holes in them. Our patio door was broken if an emergency we wou [... read more]ldn’t have got out. The tv didn’t work they finally sent someone to fix it on the last day of the trip. The air conditioner was really dirty and I believe the reason I left with a chest infection as so did other guests and they also figured it was from poor air. It took hours to check in and get the room situation figured out I feel I wasted a good part of the day especially when you only have a few days. The food was ok always the same but fruit was always fresh. The washrooms in lobby were always being cleaned…well mopped I didn’t see any cleaning other then a mop. The main pool outside was full of algae that was transferred to my husbands white t shirt …kinda gross.. The beach was beautiful and clean I wouldn’t recommend or return to this particular resort.

Barcelo Bavaro Palace: Pass on this resort

Terrible food. Service wasn’t good at all they just don’t care. Very busy, Very overbooked. Pools and beach were nice Other than that, I will never go back there. Stayed at a Barcelo in Mexico. Totally different experience. Came here on the advice of a travel agent.Big mistake.

Bahia Principe Escape Aquamarine: We had such a wonderful time!

The room was lovely, the resort was incredibly well kept and clean, helpful staff, and the food was honestly really good (especially the a la carte restaurants, but book those before you go if you can because options were thin). The beach was everything you could want from a resort. The only issue was that you had to go super early in the morning if you wanted a chair with some shade... I feel like the resort should really regulate that better because so many people leave their towels there to r [... read more]eserve them all day but don't even spend time there. But the lovely bartender at the Aquamarine reserved chairs was the BEST and was a crowd favourite by far. The drinks were great, entertainment was fun, but note that we went more for a relaxing vibe and might not fully recommend this spot for party vibes. There is something for everyone though! You really can't go wrong.

Sunscape Coco Punta Cana: Resort!

Hotel was good. Great proximity to the beach. Shower was awesome. We received a call at 7:30 am from the rep about meeting at 10 am to discuss the resort area which we found out was a ploy to get you to listen to time share discussions. Was Not Impressed first morning there! Room did not have a full length mirror. The room door had to be slammed to close it causing upset especially in early morning. I wouldn't return there simply because of the constant bombardment from the vendors. W [... read more]e couldn't rest. They were constantly at you. They wouldn't take no for an answer. It caused us more stress than before we left home. There was at least 1 dog on the beach each day we were there. There was not much for entertainment. I received a survey about the hotel and it was addressed to somebody else.

Ocean Blue and Sand: A resort that has it all!

We enjoyed our stay. Rooms were well kept. Great meals. Great variety of restaurants. Enjoyed the pool. Enjoyed the beach. Enjoyed activities. Great excursions. Could do without the Premium Club Promotion meeting. Fix the Bingo games online, as Internet kept cutting out. Overall a great experience.

Secrets Tides Punta Cana: Beautiful location and facility

We thoroughly enjoyed our stay here. Room was fantastic as were the bars restaurants we visited. Pools and beach were clean and lots of room. The resort itself is well laid out and very clean. Staff were excellent however there is still a huge language barrier but they do try their best. Im sure this will improve in time and more interaction with English speaking tourists. Overall 10/10! Cant wait to go back!!

Dreams Macao Beach Punta Cana: Mixed feelings

Positives Beautiful resort Food amazing Staff fabulous Clean and well maintained Negatives 100km from Punta Cana on the North shore not South Misinformation about distance and location of resort No crystal clear water No powder sand beach Unfortunately what we thought we were paying for was all the things on our negative list. We could have got the same results on the positive list going to Peurto Plata for a much cheaper price Two of us had ever been to Punta Cana and had be [... read more]en really looking forward to new beautiful beaches