- Third year in a row at the grand oasis
- Great hotel, with lots too do
- Many restaurants with good food
- Friendly and helpful staff
- Nice and modern rooms
- Pool always super clean
- Hotel grounds always clean
- The ocean was a tad messy, but probably from rainstorms prior to our visit
- Recommended for young adults, groups of friends, singles
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Secrets Playa Mujeres: Great location
The hotel grounds were immaculate and the entire service team were outstanding. Lots of smiles, friendly interactions and incredibly accommodating.
Food was good, not great. Found the selection at the restaurants to be somewhat limited but quality was good.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
The Pyramid Cancun: nice resort
The resort was very nice and clean, the food was top notch, however the beach access was not the greatest. You had to walk up and down 2 flights of stairs to get to the beach. This and the front desk staff would be the biggest down side to this hotel. The shows and the tasting experience at the restaurants were fantastic so were the wait staff. We went after spring break so we missed the crowd of kids, we were in the Pyramid section which was nice and quiet for us, the other side of the Oas[... read more]is seemed to be a little more rowdy.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Palace Las Americas: 5 star experience at the Riu Palace Las Americas
This might be lengthy but I feel the more details you know, the better you are equipped to make a decision. We flew from Toronto, Canada to Cancun Mexico via Sunwing. Despite all of the bad publicity Sunwing has received lately, we did not have any negative experiences on this trip. This was a 6 day trip for us and, as experienced travellers, we travel lightly with carry-ons only. The flight was 3 1/2 hours down and we were processed efficiently at the Cancun airport. As the Riu Palace Las Ameri[... read more]cas is about a 1/2 hour ride from the airport we purchased only a couple of cans of beer for the ride. Cans are USD $6 each from the vendors at the airport - a bit of a rip, but better than the USD $8 they were charging a couple of years ago.
Upon arrival at the RPLA, we registered quickly, but were told that our rooms wouldn't be ready for several hours, so we did some exploring. The resort is a fairly compact property so everything from pools to bars to restaurants is a short walk away.
The room: At 2:30 we were told that our Junior Suite was ready so we offloaded our luggage into the room. The room was spacious for a Jr Suite with a nice king bed (that can be split into two small double beds), large flatscreen TV, and a mini fridge that was stocked daily with beer (Dos Equis cans), soft drinks and water. There is also a liquor dispenser in every room with 4 premium liquors stocked in it and a coffee maker with both medium roast and decaff coffee. Lots of closet space, with both a digital safe, an iron and robes within. There is also a large 8 drawer dresser. A nice sized balcony with ocean & lagoon views greeted us as well. The washroom is a good size with double sinks, nice tiling and a large shower. A good quantity of shower gels, soaps and conditioners were supplied as well. 24 hour room service comes with every room and there are menus supplied in the room for all of the available room service choices.
TIP: leave your air-conditioning on low with the fan on to keep the humidity lower in the room.
TIP: Do NOT drink the tap water. Use the bottled water for drinking, tooth brushing etc. If you need more water there is a mini fridge in the 24 hour lounge next to the lobby, that is stocked with water and soft drinks. We usually took a couple of bottles of water every time we passed by it.
You will need to put your room card into a card plug just inside the door to activate the electricity, and air conditioning. If you need to charge phones or tablets, do it at night with your room card plugged in.
Pools: As you exit the main doors from the lobby towards the ocean beach there is a large main pool straight ahead of you. It is surrounded by large covered chaise lounges. If you go from there to the right you will find the "party" pool. There is a standup bar on the left side of that pool, and a swim up (pee-bar) bar on the right side of the pool. This is the pool that is used for Aqua Fit, volleyball games, etc. Music is pretty loud latin techno-pop, so it will either be to your liking or not. If you go left from the main pool, there are a large number of loungers under shade covers that extend all the way to the "quiet" pool. There are waiters serving drinks all around the pool areas and the beach. If you walk down the stairs from the patio areas around the pool, you will find yourself on the beach. It's not as wide a beach as the ones we have been to in the Mayan Riviera, but its still a good size and has some length to it, as you can walk down to the Riu Cancun next door and beyond. TIP: your wristband from the RPLA will allow you to use any of the facilities at the Riu Cancun as well. The RPLA is an adults-only facility, while the Riu Cancun next door is a family friendly facility.
The beach is well maintained and there are a variety of beach vendors, but they will not approach you if you give them a polite "No thanks".
The food: Definitely a positive at this resort - the food is excellent. The buffet is excellent and with the themes changing daily, there is always something new to try. My personal preference is seafood and there was always a good variety of that from grilled mani-mahi, grouper and squid, as well as deep fried sea bass and ceviche. If you are into steaks, roast beef, pork dishes, chicken, pasta, pizza, salads, and desserts there are way too many choices to describe. Mimosas or straight champagne (it will probably be a good cava, cremant or prosecco - not sure which) are available at every meal in the buffet. Kudos to my friend Ismael, who provided us with 5 star service and a smile every time we visited the buffet.
There are 5 a la carte restaurants to choose from. We experienced the steak house (surf & turf tenderloin steak & lobster tails were to die for), The Krystal Fusion restaurant (also very good) and the Italian restaurant (I recommend the portobello mushroom lasagna). My wife said the cod was excellent as well. In a slightly different twist from other resorts we have been to, the Italian restaurant is also open for lunch time sittings, which is when we experienced it. We did not eat at the Japanese restaurant, or the Mexican restaurant. Our friends did try the Mexican restaurant and rated it quite well.
Drinks: Beer is Dos Equis draft at the pools, but you can order a variety of bottled Dos Equis brands (Dos Equis, DE Ambar, Sol, Tecate Light) at the buffet and a la carte restaurants. This resort is all Dos Equis, so you won't find Corona here. Liquor at the RPLA is all premium brand, so typically vodka at the pool bars will be Absolut or Smirnoff, gin will be Tanqueray or Beefeater. depending on personal preference, you may have to tell the bartender to go easy with dispensing, otherwise it's pretty easy to quickly get intoxicated. All of the bartenders know their mixed drinks and cocktails well, so you can order pretty much anything and they will know how to make it. My fave is a Dirty Monkey, with fresh banana blended in.
There is a Cappuccino Bar that serves great capps/coffees/lattes as well as pastries just to the left of the main street doors in the lobby. It's open for most of the day, but not in the early morning. Management - see my suggestion below about opening this bar early in the morning.
If you are feeling the urge to eat in the middle of the night, there is a 24 hour lounge next to the lobby near the elevators. Here you will find a variety of both hot (pizza, nachos) and cold foods (sandwiches, donuts, salads), as well as a mini fridge stocked with water and soft drinks. There is also a coffee/cappuccino machine and a set of draft beer taps. TIP: If you want a coffee before the buffet opens at 7 am try to get to the coffee machine in the 24 hour lounge early. By close to 7 am there is quite a line-up for it. If management is reading this, you need at least one more coffee machine installed in the lounge to reduce the line-ups, OR I would suggest opening the Cappuccino Bar at 6:30 am when most people are craving that morning caffeine.
Entertainment: A different show every night, most of them pretty good. Kudos to the animation team as they put in really, really long days getting us to participate in pool and beach activities, rehearsing as well as entertaining us at the shows. TIP: there are no washrooms in the theatre, which means you have to walk to the lobby washrooms. If you walk just to the left of the stage and go thru the tall door, it will take you straight into the lobby bar and a much shorter walk to the washrooms.
The on-site Renova Spa: pricey, but according to my travel companions, well worth it. A full body wrap and massage will run you USD $149, while a 30 minute back massage will cost USD $69.
There is also a small store in the resort just off the lobby that sells a small variety of souvenirs, cigs/cigars, and clothing. There is also a mall just down the street across from the Riu Cancun, called the Plaza Caracol. Souvenirs, clothing, silver, etc can be bought there for very reasonable prices. If you are buying silver, there is one store there out of about three selling jewellery that I would recommend. It's called Sol y Luna Jewelry. Everything is .925 registered silver and they sell by weight and do give you a receipt with the certified weight. It looked to have a Trip Advisor recommendation poster on their window as well.
Money TIP: Some people carry USD, which is accepted just about everywhere. I carry both USD (small amount for tips) and MEX pesos for purchases. I order and purchase the pesos in Canada at the bank before we leave as the exchange rate is far better than what you will receive anywhere in Mexico. Most places list their prices in pesos so I prefer to pay in pesos as their conversion from pesos to USD will leave you on the short end once again.
TIP on tipping: no it's not required at this resort, but I do reward good service as most of these good people do not make a whole lot of money in the service industry and tips probably help them out a lot.
In summary, our experience at the Riu Palace Las Americas was top notch and I would not hesitate to recommend this resort to friends and family. Food, drinks, accommodation and SERVICE are second to none. All facilities are within a short walking distance.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Grand Oasis Cancun: Amazing resort!
Very satisified with the service provided at Grand Oasis Cancun. The nightlife is wonderful. The food was okay. Nothing special in regards to quality. This resort is the best for single individuals. It's not for relationships or married couples. Everyone is there to party and enjoy their time!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
AnnGeo -
Verified Purchaser
Finest Playa Mujeres by Excellence Group: No worries ...
A wonderful spot to celebrate - in our case, our 50th anniversary with our daughter, son-in-law and grandchildren. Whatever we needed was there, in some cases before we even knew we needed it ... like coconut water on the beach late in the afternoon. No worries about what or when we were going to eat, drink, sail, swim, snorkel, SUP, kayak ... or just nap on the couch on our top floor deck.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Steffy and Danno -
Verified Purchaser
Riu Dunamar: Beautiful Resort !
The Grounds were so well kept people were out every day doing lawn work and maintenance. The BBQ by the one swim up bar was so good. Steak, Chicken, Burgers, Hot Dogs, Rice and fresh tacos daily you didn't even need to go into the lunch buffet. The main buffet was so delicious and never had to line up such a variety of food. Every thing was within walking distance but I would suggest getting ground zero if you have mobility issues because it is 4 floors and 80 steps to the top they have elevator[... read more]s but only one on each end of the hotel so the walk through the halls could be very long. The rooms were extremely fresh and new very clean. The day time entertainment was good by the party pool ( Renee is the BEST Bartender ) but they need to work on the night time entertainment. We never tried the Ala Cartes because the buffet was so good. The sports bar is also very nice food all day/night and large TV's with computers to use. they have a courtesy room to change in by the sports bar until you get your room or if you have a late flight you can shower before you leave. We Loved everything about this resort and we will definitely return. We do Love the Riu experience.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Rick -
Verified Purchaser
Grand Oasis Sens: Great resort
Other than having to wait for our room, we got in at 9 am, I have no complaints, the food was awesome, everything clean everywhere you looked, staff were friendly, and did not seem to look for tips, got served quickly and politely, at all bars and restraints, amazing views from the pool.
Food was amazing, only went to the buffet for breakfast, no need for reservations other than the Sakura, book early if you want to eat there.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Dunamar: Another great Riu Hotel
This was my second trip here. I went February and also in May. This was my 10th time to a Riu, so you know I like this chain. This place is less than a year old so it's still very new and fresh and clean.
The things that draw me to a resort are the beach and the restaurants. Riu Dunamar has a great beach with lots of shady palms and lots of beach chairs. You won't have any trouble finding a spot.
The restaurants were all very good. I've been to all the ala cartes there but honestly[... read more], other than the gourmet Kulinarium restaurant, the buffet it pretty much as good as any of them. There is lots of choice and it's all pretty good.
The Riu is the first resort on Playa Mujeres so you are alone out there, which is nice. There are no beach vendors, (yet) because there are not enough people there to sell to. Just this one hotel. A Riu Palace is being built right next door, due in November i think, but other than that, you can walk the beach for a mile in each direction and not see another resort.
There is also a huge water slide facility (6 adult slides) plus a kiddies section which is included and is right on the hotel grounds. I'm 59 and I had a blast on them!
There were people of all ages there. Lots of good music and partying is available. Even a foam party at one of the pools.
I'll definitely be back. I'd recommend this place to anyone.
It's a 45 minute transport ride from the airport.
The price was very good for both times I went to this resort but I expect it will rise as the place becomes more popular.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Shareliz -
Verified Purchaser
Oleo Cancun Playa: Great resort...loved it!
The resort has so much to offer to couples looking to have a relaxing time away from everyday life. Top notch servers are there to bring you drinks and food whether you are poolside or on the beach. Shade can be found under beach tents and pool umbrellas. There is low key respectful entertainment and the restaurants have something to offer everyone. If you must keep yourself plugged in to the real world, the free WiFi is excellent throughout the resort. Although not much of a resort for kids, yo[... read more]u will surely find couples relaxing here ... keeping it real. â¤ï¸
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Dunamar: Excellent Resort
Easy access to restaurants, lobby, beach, great food, friendly staff, clean rooms, fast check in and check out, calm ocean, only complaint would be lots of seaweed in the water. the entertainment is lacking a little bit.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Hotel Dos Playas Faranda: VERY GOOD SERVICES
The hotel's personnel is very professional and friendly. Very clean rooms and all waitress always were ready to serve us , Ms.Brenda always very nice and her big smiling on her face welcome us to buffet room. The food excellent, fresh fruits, veggy and fish, meat tasted deliciously. The cook shall get the biggest award price and top salary for what he did on regular days in kitchen, as well as made delicious of Thai food. The manager of resort was very nice and always ready to give help.
[... read more]
The entertainment was very nice and the group of local dancers impressed us very much, the African's acrobatic dancers did the amazing show which i can compare to the best show of acrobats in Las Vegas.
We would like to say thank you for wonderful time and we plan to come again at the end of this year 2018
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Palace Peninsula: Good Resort
Nice hotel but not a five star. Stayed in mid April
Pros: Clean hotel, friendly staff, lots of good food. For us the buffet was enough of a variety. No need to book for a la carte, if you wanted to try the many restaurants.Good entertainment.
Cons: We would have liked more live music and a night club at the resort. The music is done at 11:15. The bands were very good...just didn't get enough of them. There really isn't much within walking distance either. For such a large resort it just s[... read more]eems a bit quiet. The rooms were a bit different as well. The bathroom is just part of the room...it is all wide open. Would have preferred a room that has a separate bathroom with a door.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Excellence Playa Mujeres: Outstanding resort! We love this place.
This was our fourth time at the Excellence Playa Mujeres (EPM). We have been to other resorts and every time we go somewhere else, we compare it to the EPM. This is our favourite location. Everything about it is fantastic. The food, the service, the layout of the resort. The staff make you feel very welcome and they are so attentive and work hard. The lobby martini bar is the best. Special mention of our mixologist Cesar, and also Tona. They were magnificent, friendly, and very engaging. [... read more] We had a great time.
The Chez Isabelle is our favourite restaurant, but we also love the Lobster House, Grill, and Agave. The wood oven pizza for a snack during the day or at lunch is amazing.
We had a wonderful week and look forward to going back!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Carlee -
Verified Purchaser
Sandos Cancun: Perfect resort !!
The resort was amazing. Very accommodating and the staff were also very polite. We were a group of 9 for a bachelorette party and we had an amazing time. The resort itself isn’t a big party resort but we stayed on the beach most of the time having our own great party. The staff were quick to refill our drinks and bring us food. The food at all the restaurants and buffet was great too. I’m celiac and usually have a very difficult time eating and drinking but again the staff were very accommod[... read more]ating. The rooms were very nice as well.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Jaimee -
Verified Purchaser
Grand Oasis Cancun: Alright Resort
Overall the resort was an okay experience. However I did not enjoy the food or any of the buffets. The sushi bar was good and Dragon Wei restaurant was okay but I would not recommend this resort if you are a "foodie". The atmosphere was very party scene, lots of young adults drinking all day long. If you're staying in the "adult only" resort, prepare to not get any sleep. Neighbors on both sides of my room were very loud - all hours of the day/night. Otherwise, the swim up bar and bartenders wer[... read more]e amazing, as well as the beach and ocean. Overall the resort was kept clean inside and out. Unfortunately had to pay a fee of room service "delivery" when checking out. Also, when ran out of USD and Pesos, could not find an ATM that worked on the resort, had to leave the resort in order to find one in a convenience store.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Caribe Cancun: Riu Caribe Cancun
I really enjoy this resort, however the mini fridge service for beverages was never changed in our 8 day visit, which it states it will be filled every two days. This is mainly a concern because of the water.
The staff is usually very thoughtful, so the no water refill was odd.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Grand Oasis Cancun: Awesome resort
Everything was great! we all had a blast in the pools meeting new friends and the swim up bar was a nice feature. The white sand and blue water beach was just steps away. Highly reccomend this resort
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Karisa -
Verified Purchaser
Riu Palace Las Americas: The Staff Were the Best
The hotel was absolutely stunning inside and out--infinity pools, right on the water, great decor--and very clean. The staff were amazing--they remembered who we were, would stop to talk to us, and were always enthusiastic and ensured we were having a good time. The food and drinks were really good, but the desserts at the restaurants could use some work. The rooms were nice and quite big but the A/C and light switches were hard to work.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Dlip -
Verified Purchaser
Secrets Playa Mujeres: Nice Resort, however not what I thought a Secrets resort would be
Nice clean resort, however very loud annoying music everyday by the pool, not relaxing at all, so not the place to go if your looking for peace and quiet. Not able to swim in the ocean too rough, no one walks the beach, very strange. Very misleading as to what's included, had to pay for most top shelf liquors or wines, so don't be fooled by the unlimited luxery line. At least 2 restaurants closed every night, the Italian restaurant ran out of Cabernet all 3 night's we went for dinner. Rooms [... read more]were nice, however we paid for a partial ocean view room and we're put in a room over looking the pool, we were told it was better as the ocean view rooms you could hear the construction of a new hotel being built next door, that's fine, however don't make me pay for it!! We were unable to to get back into our rooms 3 different nights, each time we were told the electronic lock would be fixed and it never was, very dissapointing. Suzy and Louisa at the pool were fabulous, always took care of us ensuring we stayed well hydrated!! Victor at the Brazilian restaurant at Dreams was amazing!!! He made us feel welcome as did the beautiful greater outside, I cant recall her name but she had the nicest smile! Although the food was great no complaints, given the price point for this resort I expected to see more seafood and steak offerings however not options. Given the price point I was a bit disappointed, we usually go to the Iberostar Grand Punta Cana, no comparison, the Grand is far superior in every way.