Grand Palladium Vallarta: Fantastic resort for our family

This is a very family centered resort from the kids club to the mini club to the staff at the sports shack on the beach. Even the bar tenders were great with our two little girls. We will definitely be going again in the future. Where else can you work on trying to surf for free?

Las Palmas by the Sea: Love this place

This is our second time here and we love it. The food is better than I've had at other resorts that are five star. The activity coordinators are so funny and sweet. I can't wait to see Pablo and Jose again next year. Nightly entertainment was great too... Especially the Michael Jackson site and circus. The pools were clean and heated and serving staff very efficient. The bar staff are all so friendly and provide excellent service. Rooms were well cleaned.

Crown Paradise Club: Go elsewhere

Good: •clean rooms and pools •David from adult pool bar awesome bar tender...one of the only good things from this vacation •Buffet was good every night but kinda pissed i had to eat there every night. Bad: time share timeshare did I say time-Share??! Land at the airport get sucked right in! Getaway to go to air Canada transport get harassed by air Canada rep at hotel "please sit for an hour and a half to hear about our website?" No thanks... continues on and has the nerve to say "si [... read more]r I've spent a lot of time with you (WE DIDNT WANT YOU we wanted you to SHUT UP And leave us alone!) Please sir sit in and listen to meeting this is how I make better life for my family ". These people don't STOP with time share/website crap! •beach is dark and smelly Not swim-able •Only "dos equis" beer on tap no corona or sol •Only heineken beer in rooms. Left big tip and a note to please replace bar fridge with anything but heineken but they left me again with heineken. had to pay for decent beer at gift shops •Restaurants sucked, called 3 days couldn't get through to make reservations went to concierge to try they told me to call only. Stupid way to do things. I'd avoid Puerto Vallarta if your looking for a nice beach because this beach looks NOTHING like the photos on the site. I would never go here again and feel what I was way over charged for what I got.

Hacienda Buenaventura Hotel and Mexican Charm: Great time there

Had a great time there a older bunch but they can still party , the staff where great lots of fun go out f there way to make you feel great clean great food small but charming but they all know your name by day two , just a great place to stay

Grand Sirenis Matlali Hills: We would return

Stay from Jan 21 to 28. Rooms 4033 & 4034. Air Canada Vacations. You will see that we travel yearly with another couple and try different AI resorts. We have been to the Grand Sirenis in the Mayan which is why we agreed to try this resort. There were issues, but nothing devastating enough to sway us to never return. Yes, this resort is not for anyone with mobility issues. Some of the hills are quite steep and the complex is large. There are taxis and golf carts that run around the resort pic [... read more]king up people and dropping them off, but you may have to wait a few minutes before they arrive or if you are lucky (as we were a few times) they just happen to be at the right place at the right time. There were no kids here during our stay, although they advertise child friendly. This is a quiet resort, don’t come here looking to party. Rooms: As I understand it, the rooms are being remodeled but not all have been completed so I can only comment on our rooms. They are large and comfortable with many drawers and shelves for your belongings. The floor is sealed concrete, which we found odd but it did not bother us. The bath is separate from the toilet and sink which is very handy. Our bath/shower included a large soaker tub and rain shower head, which was quite nice. The fridge is stocked daily (for the most part) and there is NO liquor dispenser in the room (we just bought our own at duty free). The WIFI is excellent in the room and also around the pool areas. The safe is very large, enough to hold three tablets, wallets, the camera and room to spare. We had adjoining rooms and also adjoining balconies, which we loved. Issues: Housekeeping!! Our room was consistently not attended too properly (this was a theme in our block of rooms). From no towels or untouched towels, no coffee, no clean glasses and cups or even to leaving a cleaning cloth in the room. We noticed that on the Friday and Saturday, we had different cleaning staff and all of a sudden our rooms were taken care of correctly. Our fridge was on a couple of occasions not restocked with beer….I did not care, but my husband did. Food: The buffets are on the smaller side. Buffets: Breakfast can be had at either the Adult only one (which doubles as the Italian in the evening) or at the regular buffet (also serving lunch and dinner) but they are exactly the same (same food at both, we checked). You can get eggs or omelettes cooked fresh but no other grilled options. There was a selection of meats, cheese, fruit and pasties along with your usual breakfast items. Lunch is either from the buffet or off a smaller menu from the bars. The lunch buffet was nice including fresh grilled meats, vegetables, salad, fruit and pastries. The bar menu cooking was a bit off. Nacos Americano, at the Adult bar, included fresh cut peppers and other items along with meat and cheese sauce. Then at the main bar, one time it was just nachos with meat and cheese and then another time it included beans. The wings were so dry I had trouble eating them at the Adult bar. The Quesadilla was just bad, a tortilla with a bit of cheese and grilled. The Salad was very nice and included many different fresh vegetables, pickled onions and olives. Dinner buffet varies by theme, however, outside of the Wednesday Mexican night; we found them to be the same. We were told that Tuesday was Chinese theme, but it was the same offering as on Sunday when we arrived. Issues at all the buffets: Most of the food was not hot. A la Carte: We only reserved the Japanese and Steak house (twice). Japanese was fun but on our arrival the music was way too loud and we could not hear the server trying to explain things, so this caused an initial irritation. But by the time the talented chef arrived and started dazzling us with his tricks, we enjoyed it very much. Steak House had issues both times. Clearly they change staff in this restaurant and it showed. The first time, two of our dinners where served to the wrong table. You can guess the problems that caused, but the servers were very apologetic. However the food was good, steaks where done to asking and we ultimately enjoyed our meal. The second time however, the service was fine but the steaks where cooked all too rare, the strip loin was tough, the salmon overcooked and they forgot my vegetables. Issues: consistency at the Steak House will cause mixed reviews. Grounds & Pools: Beautiful and lush. This is a very beautiful spot set back into the mountain but you can see the coast. We walked around exploring and it would appear there is an addition with a new very large pool in the making. The pools are refreshing and clean. There are 3 warm pools and a regular pool at the adult area but the lounges are hard as rock. They need to add cushions. There are 2 regular and one warm pool at the main area. The lounges are comfortable and plenty. There is NO swim up bar but there are servers attending to your needs. The Beach Club: Major disappointment, Sirenis should demand better standards. We only went to the beach club once and would not return (we actually spent a day on Bucerias beach instead: see other review). The toilet doors do not close (F) or do not exist (M), the food was unmarked and mysterious and most burnt your mouth off (spicy). There was a barbecue there but they served burgers that were sitting in a warmer. The lounges are uncomfortable. The bar drinks where the only thing that was great! This review sounds overly negative but with due respect, the staff here is awesome. Any issues or requests we had were handled in top priority. You can clearly see that they aim to please. From our omelette lady and server in the Adult restaurant to the housekeeping staff, they seem to all want to ensure that your stay is a positive one. Once the bugs are worked out and the new additions are completed, this will be a 5 star destination.

Hilton Vallarta Riviera Resort: Beautiful Resort

The Grand Fiesta Americana is a beautiful but small resort. Very modern decor, immaculately clean, with a "high end" feel. Every staff member is fantastic; they all go out of their way to please their guests. A special mention of Fernando, Angel, and the young lady in the Sweet Shop, who's services made our experience memorable. The only negatives we could list are: because the resort was built in the style of a high rise hotel and is west facing with the grounds laying between the building and [... read more] the Pacific - the sun is blocked from the pools and beach until about 12:30 pm. Great view though, as all suites have an ocean view. If you are looking for a beach type of vacation, this is not the resort for you as the beach is small, rocky and rough; swimming is discouraged. Also, the resort caters largely to convention groups therefore there are sometimes restaurants and activities that regular guests are excluded from. There is nightly entertainment, but no exposure to Mexican culture whatsoever, which was disappointing. A more varied selection for dinner at D'Brick buffet restaurant would be good. All in all a good trip; nice to escape from our Canadian winter. Probably would not return to this resort.

Sunscape Puerto Vallarta: Sunscape Hotel Puerto Vallarta

We like the hotel because of its location. The beach is nice and there is lots of activity on the beach. The biggest problem on the beach was the hotel did not supply enough lounges or chairs for the number of guests. People were up at 7:00 a.m. placing a towel on their lounge and kept the same chair the whole day. The hotel has been upgraded and the upgrades are very nice. We are familiar with the hotel as we were there several times when owned by the Holiday Inn. We were disappointed wi [... read more]th the room we received on arrival. It was a handicap room on the bottom floor. The shower was huge and there was no door on it, nor did we receive a bath mat and had to use one of our two towels to keep water off the bathroom floor. It was very noisy during the night as people were partying very late and people were talking loudly. After the second night, we were able to move to another room in the tower, which was very acceptable. The dining area has been improved and made larger. We missed having the colorful tablecloths that were used by the Holiday. They used a placemat on each table, which was very seldom cleaned. Also, they did not supply salt and pepper at each table. We had to ask for them at each meal. They did not provide straws for the drinks, making it very difficult to drink an icy drink..

Grand Palladium Vallarta: Mostly great... except the deprived captive animals

Overall it was a great trip. The staff were generally very friendly and helpful - and there's a lot of them so the vast majority were warm and welcoming. The place was clean and the food was pretty good. I was irritated with some of the hostess' attitudes (e.g. at Portofino) and one in the Viva Mexico restaurant speaking about my dress in Spanish not knowing that I too speak Spanish (although one gentleman later came and apologized to me, and my server Roberto was excellent). I was disapp [... read more]ointed that my daughter's tiny, size 7 toddler, hard to replace flip flops were stolen from our room leaving her with only runners half of our stay. I also heard that a smaller amount of money was taken out of my friend's wallet while it was being cleaned. I feel as though if I complained I would have reimbursed me for them but I didn't feel like having the awkward, negative conversation while debating if someone steals shoes because they're paid poorly (I don't know how well staff are/aren't paid) is it still wrong? I didn't need that on my conscience on vacation. The "zoo" however is unconscionable. Two monkeys are cooped up in a small cage containing one tree with no branches Spider monkeys travel between 1 to 3km daily with a group of 10 to 30 family members. The ostrich looks unwell, like it's been pulling out its own feathers. It was awful to see.

Costa Club Punta Arena: Don't go there!

We have just recently checked into this hotel. Overall not a bad place if you're not a luxury traveller, however, what nobody tells you is that there are 2 construction zones going on right now to the same time; one from the hotel itselfs renovating three guest floors and another one between the hotel and the beach, where they are piece by piece tearing down a ruine of a hotel. This means two sources of noise from Monday til Friday morning to evening. It was so bad that we had to transfer to a  [... read more]different hotel. And as this wasnt enough AC had lost our luggage plus we were charged to stay at a different hotel and were charged for a hotel we never stayed at! Last time that we booked with TripCentral or AirCanadaVacations.

Friendly Fun Vallarta: Friendly staff

Reasonable and satisfactory. Rate it fair. Food is ok. Enjoyed evening entertainment. Location is great. Rooms are clean. Bathrooms seem old and in need of updating. Furniture in rooms are dirty.

Villa Del Mar: Awesome Resort!

They hotel was a very nice place, lots of time share residents and a quiet resort which was good for us. ( Not a party atmosphere) Clean, well maintained, service and food was absolutely amazing!!!!!!

Grand Decameron Complex Bucerias Trademark: Always Terrific

The RDC is consistently terrific and an all round solid resort experience. From the rooms, food, drinks, entertainment, staff, pools, beach and village of Bucerias, there are few resorts in Mexico that do all of these things as well as the RDC.

Riu Palace Pacifico: Great resort and staff, very clean

The resort ,food and staff are great from the breakfast guy Antonio and Thomas to all the people from lunch to dinner... try the special coffee after dinner you will love it❤. Very clean resort. Wish I would have up graded room though. Do not get 3031 as it is right next to service area. Seems they like to fix things in the middle of the night. All good. 1 bad thing is the beds, never had a good sleep in 14 days. Pillows and beds no good. In saying that.... didn't come to Mexico to sleep. Bea [... read more]uty beach , short walk to bucerias was nice. Could use a few more bathrooms for common areas. All and all a good resort. The people make it forsure. Best part was the piano man from 7-8:30. Amazing voice and talent. Here's to you John thanks for the great entertainment. Shows and bands were great as well. Thanks for the premium tequila...

Iberostar Selection Playa Mita: The best resort we stayed at

Very well maintained and clean resort. Staff is very friendly and service oriented. Food had great selection and was excellent. Many fun activities to choose from on the grounds - surrounded by a really good golf course where we could go for a walk/run every day. We brought 2 couples with us and they loved it too - we will return for sure.

Grand Palladium Vallarta: GP Vallarta

We recently stayed at the Grand Palladium Vallarta. The facilities are lovely. It is a bit removed from PV, maybe 3/4 hour drive from the airport. If you want to do anything or go anywhere, it's a taxi or bus ride. We especially enjoyed the adult pool, and the Beach. We also liked the quietness of the salt water pool. The lunches, that we participated in, put on at the beach daily, were wonderful. not the same old cold burger and fries. The Zentropia spa is very lovely. truly enjoyed my [... read more] massage from Alma. The one thing I didn't understand, was why people were made to line up at the buffet doors, had to give room numbers. then when we got to the buffet, it's not like they were full. The Buffet food was good. Not really crazy about booking through an app for a la carts. when were first told this, I thought it was a great idea, no standing in line everyday at a concierge to book your restaurants! But in fact it was a bit more cumbersome. You don't book for THIS evening, you are actually booking 24hrs ahead. so we missed out on a few a la carts because of this misunderstanding. With this said, there is wifi everywhere, which is nice. I was also slightly disappointed with the balconies. very very small. we had an ocean view room, but 2 people on the balcony was very tight. The staff were all very friendly and very accommodating, really a pleasure. one more thing, the check in process seemed so long, and they had plenty of staff on to accommodate the bus load of people, but it seemed to take longer than it needed to. A turn off was the sales push to buy into their travel club. All in all though, a nice resort.

Grand Sirenis Matlali Hills: In the jungle, The mighty jungle!

The good..... The employees were absolutely great. The setting was awesome(in the jungle). The facilities are rustic but cool. Lots of walking around the resort with steep grades or you can choose to ride the carts. Shuttle to the beach every half hour. Beach has nice sand with good swimming in the ocean. Nice resort if you want quiet and be laid back. I did not feel old and I am 56. 98% Canadians.There is only a couple hundred people at the resort. The not so good...... The beach faciliti [... read more]es are a 1 out of 5 at best. The concierges did nothing but hassle us when we were trying to book el la cartes about becoming a member(but they didn't hassle everyone). They would tell us the el le cartes were not available when others we knew went in right after us and were able to book meals. Entertainment was subpar. In the room we had zero soap, conditioner, shampoo, but eleven bottles of body lotion. We had towels and at the end we started getting hand towels and even got a facecloth. Some people couldn't get towels at all. We had to ask for drinking water a few times and only had to wait an hour or so. The fridge was always stocked but with the wrong things, for example if you drank the coke or beer in the fridge they would restock it with Sprite or Fanta. The rooms have no sound barriers so you could hold a conversation with your neighbors through the wall. Something I ate at the resort did not agree with me(Montezuma's revenge) and I was down and out for a day and felt rough for another two days. Also a guy was saying he had a couple hundred US dollars stolen from his room but they left his passport, which he should have had in his safe. The resort has a lot of potential and is unique and the employees are the best you will find, but the little things seemed to take their toll after awhile. Management is either being misdirected by the ownership on their vision or management should be fired for not doing their jobs very well. I would still recommend this resort solely on the fact that it is in the jungle and it is very quiet, but it struggles to be a four star resort.

Vamar Vallarta: Location location

Beautiful grounds, excellent service. Centrally located near the marina but a short stroll to the malacon, shopping and great restaurants. We did not eat much at the hotel but explored the nearby areas.

Hilton Vallarta Riviera Resort: not the best

We were looking forward to this vacation but were very disappointed in the food. Spoke to the manager and was told to go to the steak house but we had to pay? We enjoy the ocean but unfortunately it was too rough to go in but the beach was too rocky for us to enjoy our walks. Would not recommend this hotel

Sunset Plaza Beach Resort & Spa: Sunset Plaza is Very Great

Service was Excellent. Food was outstanding. Love the idea that it's a smaller resort and that we were not bothered by people "partying" it up etc. Very clean resort. the staff are so very professional and friendly. I can't think of one thing that we did not like.

Friendly Fun Vallarta: Awesome Friendly Resort

The employees were very friendly and helpful. The rooms were very clean. The grounds and the pools were kept in very good shape. The dining and meals were very good. The shows and activities were very entertaining. We had a wonderful experience.