El Dorado Seaside Suites: Great resort!

Grounds were beautiful Friendly staff and service Clean accommodations Beautiful views Food was descent Entertainment was good Accessibility was good between the two sides A lot of variety between both sides

Secrets The Vine Cancun: Beautiful resort!

The resort was perfect. Food, drinks, beach and pools could not have been better. Room service was included and very prompt and fresh. Resort was clean and very well maintained. The only issue is the pool chairs..you definitely need to get there early to get a good spot. Highly recommend going to Secrets the vine Cancun.

Akumal Bay Beach and Spa Resort: Love this Place!

We spent a week here beginning March 30th. The vibe here is relaxation which is exactly what we wanted. The resort was full but never felt crowded. There was no need for the towel game, although I cannot speak for the main pool area as we spent our time at the beach. The food was good - some things were GREAT. We liked the gourmet and Lima the best. Live music in the evenings was wonderful, and the staff, well, they make the place - so friendly, smiling, and hard working. I won't name any names  [... read more]because I may forget someone. There was seaweed/sargassum while we were there, but they work tirelessly to clear it, and it did not deter us from the water. It was windy as well, but that meant we could hear the waves crashing even from our room at night. This resort is very clean everywhere. Our room was spacious and 3 feet from the sand. We hope to go back again, possibly in the fall. If I have to pick something to complain about, it's that Sunwing had us at the airport 4 hours before our flight, and then there was a delay as well, but that's travel! We may book our own ride to the airport next time.

Ocean Maya Royale: Just what we needed !

Air Transat missed our arrival and didn't have a shuttle for us when we arrived. The team at the airport sorted this out in a friendly way, reassured us and found a transfer but it started off with us wondering if the resort knew we were coming. This is an older resort that has been well maintained. We do recommend and would return. Grounds are clean, beach cleaned daily, pool and food(great buffet options) is all close walking distance. Very friendly staff. Feedback for areas to improve [... read more] for hotel is communication- We were told at check in that the buffet was open everyday over our 10 nights. Then they closed it Monday, Wednesday and Friday "unexpectedly" . The worst part is we only found out Monday when we arrived to eat at buffet at 6:30pm hungry - then were told we needed to wait for an a la carte option seat, they were busy. We specifically asked why it was closed and they just said the buffet was closed "just today" and no reason given "just tonight". We ended up eating very late due to this, but willing to let it go as we thought maybe they were doing deep cleaning or an equipment failure. Then on Wednesday the same thing happened ! No notice and it is clear they planned this for some time due to low occupancy. They do not seem to have any compassion for the guests time / planning and being hungry! Furthermore, we have allergies and then limited to only one option for a la carte. We were seated at 8pm and waited a long time for food. Other guests were only seated at 9pm and had showed up at 7:30pm and probably ate at 10pm. Guests were not happy. Your servers and hostesses should be commended on how well they tried to manage things. They were put into a situation that was obviously out of their control from hotel management. Friday we planned accordingly as another guest told us it would happen again. Thankfully the guest had told us! We made sure to be at the a la carte at 5:30pm to get 6pm seating so we weren't left to eat so late like the other 2 nights. We then ordered double steak as we can only eat the small starter salad as appetizers and cant eat dessert , they gave it to us and still friendly but is embarrassing and makes you feel a pig or greedy for steak & veggies but the portions are so small, we needed food to fill us. Maybe they put something on the hotel online app and that's how other guests knew - but no one checks the app unless you are privilege. There is no need for the app as you can not reserve a la carte restaurants unless you are privilege. over 80% are regular guests staying. Please consider sushi without cream cheese - a nice shrimp , avocado etc. Lastly the locals are permitted to sell their "goods" up around the pool bar and seen daily getting beer and food and friendly with the pool towel staff. No other resorts allow this and at other places security keeps them out on the beach. Of course, this is a touchy thing to complain about as we do not want any trouble in Mexico as it seems they are more than welcome. They come at the same time daily so, maybe set them up with a vendor table or have them wear uniforms like the massage people. All that said the small resort with such friendly staff , great buffet and cafe - we would recommend and would return.

Royalton Hideaway Riviera Cancun: Royalton Riviera Cancun

Check-In & Room Check-in was smooth even though we arrived on a full bus. The Hideaway has its own separate check-in area, which was a nice touch and helped speed things up. We didn’t use Diamond Club, just stayed in a regular room, which was clean and spacious. It did face the mangrove swamp (not the ocean or resort), but honestly, we didn’t spend much time in the room or on the balcony anyway. The jet tub in the room didn’t work that great and took a long time to fill, but everything else was [... read more] solid — room was cleaned daily, towels replaced, minibar always stocked. No towel animals or extras, but everything was comfortable. Food & Drinks We tried quite a few restaurants and Dorado and Hunter’s Steakhouse were our favorites. We also did the Zen teppanyaki dinner, which was definitely worth it — awesome food and a fun show. The buffet was good, especially for breakfast, but the omelet station always had a bit of a line. I kept it simple with bacon, eggs, and toast most mornings. Drinks were top-notch — we tried tons of different cocktails, but the passionfruit margarita stood out. Bartenders were friendly and creative, and we never had trouble finding something new to try. Pools, Gym & Activities The pools were awesome. We stuck to the same one most days — close to the main pool but still chill. Servers came around nonstop with drinks, and tipping early in the day definitely helped keep the drinks flowing. I hit the gym a few times too — it's really well-equipped and clean. We didn’t try the spa because the prices were outrageous. One of the highlights was our trip to Isla Mujeres. We rented a golf cart, toured the island, and spent some time eating and drinking at a beach club. The food there was amazing and it was such a cool way to explore the area at our own pace. Service & Vibe The staff were all fantastic — especially the servers around the pool. They were super attentive and kept the energy fun and relaxed, even if things weren’t always lightning fast (they have a lot of people to serve). A little tip goes a long way. The overall vibe of the resort was whatever you wanted it to be — chill, party, romantic — a good mix of everything. Beach Only real downside was the beach. The waves were rough during our stay and the seaweed situation wasn’t great. There was a big pile of it you had to climb over just to get to the water, which kind of killed the beach vibe. Overall All in all, it was a fantastic trip and we’d definitely consider going back — especially for the pools, drinks, food, and overall atmosphere. Just don’t go in expecting perfect beach days, and you’ll have a blast.

Planet Hollywood Adult Scene Cancun by Royalton: Amazing resort

Planet Hollywood is a good place for the vacation.place was good, food was great it's delicious and the people are very accommodating.and I have lot of fun .everyday is have a different activities.the drinks and food is all unlimited.i have a good vacation.

Blue Bay Grand Esmeralda: Fantastic Resort

This hotel was everything my wife, 3 year old, 1 year old and myself wanted for our first family all inclusive. The staff were very welcoming and friendly and always quick to help. There were plenty of tasty food options. Both pools were beautifully done and we loved the beach. The rooms were clean and all of the public bathrooms as well. The coffee shop and soft serve ice cream were a big win for us! We hope to return soon. This was a 12 out of 10 experience at the BlueBay Grand Esmeralda for o [... read more]ur family!

Valentin Imperial Riviera Maya: Fabulous Place

Everything was top notch. The service, food and location. Can’t think of a bad thing. Very romantic and good vibe. ******************************* **************************************************************

Bahia Principe Escape Sian Ka'an: Another great stay at Sian Kaan

Third time visiting this resort and continues to offer good value for adults only resort. Excellent service and friendly staff. Food choices are plentiful since you can also dine at Coba, Akuma and Tulum. Great efforts are taken to keep the beach clean as all along the Riviera Maya struggles with seaweed problems. The only disappointment was the restaurant booking. The app allows you to book restaurants 10 days in advance of arrival, however they were mostly booked for where we wanted to d [... read more]ine and gather some guests are contacting concierge service well in advance of stay to book restaurants. Outside of that no complaints here and enjoyed our stay.

Planet Hollywood Adult Scene Cancun by Royalton: 3/5

Would give this hotel a 7/10- butlers are attentive, rooms are clean, lots of dining options. Where it loses points is the lack of umbrellas, crappy drinks, lack of poolside loungers, disgusting room service, and not great service even for those with VIP (star class). We had a decent time, but would choose a different resort next time.

Royalton Splash Riviera Cancun: Resort was beautiful!

The resort was beautiful! Rooms are nice, clean. The grounds are very clean and very pretty. The staff are very friendly. The lazy rivers, pools and slides were great! The food was ok. Zen Tappenyaki and Rio were wonderful and the service there was great! Score Sport Bar however, the service was terrible and the food was also not great. We waited a long time before we were asked about drinks and then it took 25-35 minutes before we got our food, which was cold and terrible. We also wanted t [... read more]o mention that the coffee place was supposed to be open 24hrs, but was not. They were frequently out of the regular coffee. They should definitely have more than 1 "regular" coffee station or a 2nd station on the other side of the room. There was more than enough room for that. We also didn't realize that you had to pay for the "extras" like bowling, laser tag. We thought that it should be included for the price of the hotel. And same with the use of the tennis or other sport area. This was only available to you if you were a Diamond Club Member. Over all, we did enjoy our stay.

Bahia Principe Explore Coba: great resort

it's great. recommendation about the Akumal beach. they should have it opened to all guest for food as well. I just wish that the line for food and drinks should be regulated because people just go butt in line

Ocean Riviera Paradise: Okay

The hotel was beautiful, service could have been better. They tried to move us into a building we didn’t pay for because they overbooked and pretended they couldn’t see the building we booked when it says in the booking. Accommodation in email to have rooms together was ignored. Pools were not heated and water was cold

Bahia Principe Explore Akumal: Nice Resort

We really enjoyed our vacation, the resort was beautiful and everyone was so nice. The only thing I didn't like was the unlimited al a carts, I didn't know that you had to reserve 10 days in advance on their app. So we didn't get to experience the specialty restaurants.:(

El Dorado Seaside Palms: Amazing Resort

The El Dorado Seaside Palms resort was absolutely fantastic, stunning grounds, beautiful beach front room, food was very good (not fantastic in the Japanese or Italian which are the only 2 that you need reservations for), but I do have to give a shout out to the Gourmet Pub! Absolutely yummy! There were several little hideaway restaurants/bbq’s as well. This is the perfect resort for an adult getaway…..10 days was really great! The service was pretty good except for on the beach… they weren’t a [... read more]lways around. There seemed to be little hidden spots/excursions at the resort that we just heard of from other guests…..like the flower pot drink in a beautiful bar, a catamaran excursion to another island which is all included!! Really really fantastic resort! Go!

Grand Palladium Kantenah: Wonderful time

This hotel has so many options of things to do, great food at both the buffet options and a la carte. We got a lot of steps in as we walked the resort each day. Lovely staff and welcoming energy. Recommend.

El Dorado Seaside Palms: Wonderful resort!

Overall this is a very good resort! The staff are very friendly. They are very accommodating in helping you anyway they can. The grounds are always well kept and the cleaning staff do an amazing job keeping the rooms clean. The guys that look after keeping the beach area clean work very hard and I would like to commend them on an excellent job. The food choices met and exceeded our expectations. Thanks for a memorable vacation!

Dreams Sands Cancun Resort and Spa: Great ressort

Food was fresh and very good. Staff was very friendly. Ocean was so clear and calm. We found the beach a little small for the amount of people we were staying at ressort. Difficult time to book reservations for Jananese restaurant on the ressort's app which was very frustrating. Other restaurants didn''t need reservations which was good.

Krystal Grand Nuevo Vallarta: Good Resort

We had a few hiccups with the rooms. Our party had requested rooms side by side but put in different buildings. Our initial room had an leak and ordor and house keeping didn't come around. We got moved to an jr suite and from there had no complaints. We were able to enjoy the rest of our stay. The food was pretty good. We were able to book a la carte but only late night slots..most of the earlier slots were for the Ultra guest. We spent our time between the pool and the beach. The resort had [... read more] various events throughout our stay. Overall the staff were friendly and helpful.

Dreams Jade Resort and Spa: Nice stay, but needs some enhancements

Nice and clean rooms, amazing staff and very close access to the beach. Though the sand was full of rocks and seaweed. The coffee is terrible and I wish there were better food options for vegetarians. The Mexican food and juices were great though. The excursions and taxis through the hotel have a huge markup, so it’s better to book with a third party or go into Puerto Morales and book locally.