Hotel Playa Paraiso: Playa Fun

Please educate yourself about Cuba prior to traveling. Our resort was limited on handing out water bottles, sometimes you had to take the back off the toilet to flush, food was ok, no beer in your room fridge. These are issues consistent with traveling to Cuba. Otherwise, you get an amazing beach, moderate facilities, and an amazing trip. The staff may be interpreted as stand-off'sh, but once you show them that your not an idiot, they are awesome.

Iberostar Coral Esmeralda: Not quite 5-star yet!

In terms of Covid, there were no issues and we were quite impressed that all staff, even the gardner working on his own, was masked at all times. They were more strict than we are in Ontario. In terms of the resort, being brand new, everything was nice and shiny but some construction mistakes or issues were seen after a bit of rain (flooding). Heard of some water problems and plumbing problems in some rooms, but we had none. Pool was disappointing as it grew algae every day and was very [... read more] small. The beach was typical for Cuba and why we go there, but was very unkept for a 5-star. Seaweed was raked but left in big piles you had to jump over to get to the ocean. Food was very good but the same every day and no fruit, shrimp, lobster, or black tea.

Starfish Cayo Guillermo: Awesome!

I would recommend this resort to anyone! Great Beach! Great service! Food is your typical fare, you will not starve. Bed was great! The four la carte restaurants were amazing. The food was so good! I loved the little townhouses all around the property! We booked Superior ocean view and we got superior ocean view. Our walk out patio, ground floor, 5 feet from the ocean! Can't ask for anything better! Only wrinkle was Sunwing and the long delay in our flight home...

Memories Flamenco Beach Resort: Resort almost not worth your money

So, we stayed for 7 days in April second half. The positive sides are: n ice nature, flower planting in area, sea water and water colour amazing, people very friendly. The negative aspects - inconsistent service, and supply with anything Cuba doesn't grow themselves. Restaurant, one, buffet style, once it gets dark outside, lighting is almost non-existant, can't see what youy put in your mouth. The serving counters are lit tho. Three restaurants that one needs a reservation for. Those [... read more] are pleasant and well lit. Food okay, one has choices, taste so and so, often they run out of food, plates, drinks. It's you and your luck. The bars have mainly rum , about 20 different kinds. There is one bar, the lobby bar, which is the best stocked. Several coffees are all delicious. Rooms are okay, the maid will re stock the toilet paper if she has any, same for fresh bottled water in the room. These are essential supplies - at times you actually have to "go find" yourself. That I found unacceptable! Entertainment - that was fine, around pools, and in lobby area in evening. To close my assessment of the hotel - We, there were 9 people in my family group, We were unhappy that the Travel Agency actually sold this place as an All-Inclusive, unacceptable, AND that Air Canada Vacation offers that hotel, equally unacceptable. Needless to say I would NOT recommend this hotel, nor go back.

Gran Muthu Imperial: Marginal

Service could improve greatly Food was marginal and not a stretch to say the hot dogs and fries were the best menu item anywhere Good facility and pools Bars were decent Rooms were good Beds comfortable Went to the Mexican restaurant and food and wine terrible

Iberostar Origin Playa Pilar: Fantastic Staff, Beach and Pools!

Our trip to Cayo Coco this April 2022 was great, staff all wear masks, guests are only asked to wear them around the buffets. Anybody planning to go to Cayo Coco for a family vacation, I would recommend!

Memories Flamenco Beach Resort: Such Wonderful Staff

We love this place so much. The staff are so friendly and work so hard to make sure you’re happy with your vacation. We noticed a few shortages this trip, compared to pre-Covid, but nothing that really affected the quality of our stay. The Covid protocol was adhered to by the staff and guests, and I felt very safe there. The beach is fabulous, our room was clean, and the grounds were gorgeous. We will definitely go back again.

Memories Flamenco Beach Resort: Not the same

My family went to Memories 4 years ago. We liked it a lot so decided to go back this year. It was not the same. We were told that the government now runs it and it was somehow let to run down. Never enough bath towels, water bottles or toilet paper in the room. The pool bar and beach bar ran out of alcohol?!? The food was, well still to be expected in Cuba but much fewer options. They ran out of food at the beach grill. Only once did they have hamburgers to pick up at that grill. The b [... read more]right side is we still got to enjoy bonding time, the beautiful white sand beach, the clean turquoise ocean and the 7 full days of sun!

Gran Muthu Imperial: Trip April 2022

My friend and I went to the Grand Muthu Imperial April 10-17 this year. 2 girls that work together to hang out and relax. We had a great time. Rooms were clean, service great. We were entertained and the staff was very friendly! The food was good, always something to choose from. They have the best roasted pumpkin! Omg and their ice cream! Yum, only time I eat it is when I’m in Cuba! The ocean and beaches are beautiful. If you a vacation with no faults go somewhere else and pay a ridiculous  [... read more]amount of money and be harassed by staff and vendors, if you want beauty, friendly staff, no vendors bugging you on the beach or the edge of the beach then go to Cuba. We had a great stay at the Imperial!

Grand Muthu Cayo Guillermo: A wonderful week!!

This was our first time in Cayo Coco. The resort was perfect, the food was good, drink were good and the beach was simply amazing!!! After not traveling for 2 years, this resort was exactly what we were looking for… A nice relaxing vacation with a beautiful beach and wonderful staff!

Memories Caribe Beach Resort: Memories caribe Cayo coco

We were ther in January, 2020 and march 2022. We found that quite a bit changed since our last visit. The shows although still good we’re not they use to be. We found the food was ok but really lacking variety. The staff was still exceptional and helpful. The resort ran out of draft but provided cans, not quite as cold. They put nespresso coffee machines in the rooms but did not provide the coffee needed for them. Our room was fine but our friends did not have hot water, and our other friend [... read more] did not have more than a trickle of water in the bathroom sink, also his air conditioning was warm at best. They did not report these things to the front desk. I was disappointed that the churro machine was not operating and that we had the same beach towel all week as did all other guests. I got chewed alive by mats and sand flees, could not go to the beach or sit out on the deck. Fly’s were pretty thick also, I don’t think they are spraying as much. I get bites everywhere I travel but this was bad. Many people were covered from head to toe with big red marks. The trip home was a nightmare with Sunwing. Would not have been as bad had they communicated with us. 6 and a half hours at airport.

Iberostar Origin Daiquiri: The Best Resort

My husband & I have been to Cuba annually since 2015. With exception for the past 2 years. Of all the hotels we have visited, Iberostar is the best by far. Such a quaint resort and close to all amenities. Staff is awesome and accomodating. Food is plentiful. Must try the grilled Lobster. Highly recommend visiting Playa Pilar. Will definetly be coming back.

Melia Cayo Coco: Great first trip at MCC

This was our first trip to the Melia Cayo Coco. It lived up to the reviews we read on Trip Advisor. Although small (250 rooms), and somewhat dated, it was well staffed, with amazing service. Plenty of options to eat with three A La Cartes, buffet, beach restaurant and the 24 hour poolside snack bar. The rooms were spacious and clean. We hope to return in the fall.

Melia Cayo Coco: Great Resort

Can't say anything negative about this resort. The food was good and the service excellant. The Cubans were very strict about masking and Covid procedures while inside. However, the tourists, about 95% Canadians were very lax when they they could be and both my wife and I tested positive for Covid upon our return to Canada.

Melia Cayo Coco: Love this resort!

The Melia Cayo Coco didn't disappoint. If you are looking for a small adults only resort this is should be on your list of resorts to visit. On top of the clean and convenient layout, the amazing beach, with the best food we have had in Cuba, the staff make this resort the best in all of Cuba. If you are looking for a late night party location, this is not the best option for you.

Gran Muthu Imperial: Newer Resort, Great Staff!

This is a fairly recently built resort, that’s well kept and in great condition. Location is beautiful, with infinity pool overlooking a scenic view. (additional pool behind) Very nice beach to left of the resort (not included in view from pools) The layout is convenient with everything close and easily accessible. The staff is what really makes this resort great for Cuba. They care about making your trip enjoyable, go above and beyond to help wherever possible. Can’t say enough good things  [... read more]about the team we met! Entertainment staff work to keep you involved and aware of all activities throughout your stay! (S/O Miguel #wakeywakey)

Iberostar Coral Esmeralda: Best Resort In All Of Cuba

The room was immaculate and everything was brand new. Our swim up room was lovely and the service was excellent. Our pool attendant would come over and move our umbrella to maximize the shade on our deck for us. The a la carte restaurants were great and the buffet had a small but great selection. The wine wasn't great at the start of the week but they got a new shipment midweek and it was significantly better. The grounds were very clean and safe. The snack bar had hand made pizzas to order that [... read more] were great. The staff were friendly and helpful. The only two things I would say negative about our experience is that the resort is an a hour and fifteen minutes from the airport and there is nothing around it and it might be helpful to download google translate or know some basic Spanish as most staff spoke very little English so it made it more difficult to communicate. The beach had beautiful white sand and brilliant turquoise water. We really enjoyed our stay. Jason the chef at the beach BBQ was amazing it was a nice touch so you did not have to walk up to the resort for lunch.

Melia Cayo Coco: Nice resort but serious water problems

The hotel was very clean, food was decent and staff overall was very friendly and the beach was AMAZING. However, we had major issues with our shower and getting our bottled water. Most days the shower had a very weak spray and was super hard to regulate. It was either scalding hot or cold; spent a lot of time trying to regulate it and when you finally did, the pressure was almost gone and down to a dribble. You had to remove it from the wall and lower it almost to the bottom of the tub so [... read more] gravity could help get some water flowing. Absolutely no way you could have washed and rinsed your hair, had to use the sink several times for this. We asked to have it fixed 4 times and the repair man would come in, turn on the shower and if water came out, he did nothing else. I even took a video to show customer service, she apologized but nothing changed. We were supposed to get bottled water every day but that didn't happen and we were almost out. I would have gladly picked it up myself but that wasn't an option. We called Customer service and asked at the main lobby desk and nothing. We spoke with a maid the next day and she had someone at our room within an hour. We paid a lot of money to stay at this resort and honestly didn't feel it was money well spent

Melia Cayo Coco: Beautiful resort

Had a wonderful stay at this resort. Staff so very friendly. Food was great. The Cuban food was amazing. Only little downfall , our room card would not work. They came to fix it in good time. Had trouble with it on and off for the week. We managed. As for Covid protocol, they did everything very well. Masking while at the buffet. All staff wore mask at all times.

Hotel Playa Paraiso: Nice Resort, just a few issues

The grounds were beautiful and well kept. The resort was very clean and staff were friendly. The food was okay, typical for Cuba. I saw a few cockroaches in the buffet which I didn't like. There was not much in the line of entertainment at night and there really were no quiet spots or sitting areas if you wanted to get away from the noise but that really didn't bother me. They did their best in regards to COVID but not all guests complied and had to be told to put on a mask. The one thing t [... read more]hat really bothered me was the night we arrived before midnight there was no one to help with our luggage which was okay but were just told what block our room was. We had no idea where we were going and it was totally in darkness, all the lamps on the walk ways were off and the big lights on the buildings were off. It was so dark we were getting disoriented.We finally found our room after roaming around for at least an half hour, we lugged our luggage up four flights of steps and the hallway where our room was also dark. I'm not usually one to complain and I'm sure there must be shortages of staff due to COVID but the no lights the night of arrival was very upsetting. Regards, Brenda