Barcelo Maya Colonial: Loved this amazing resort

Room was great and cleaned. Dinning room were excellent Grounds were very nice and very well kept. I thought it was a very beautiful resort. I also thought it was a huge resort. Some things were very expensive

Occidental at Xcaret Destination: Amazing resort to stay

The hotel was amazing, I would recommend to anyone who likes nature and adventure. There is so much to do on the resort alone and if you get access to the park, it gives you unlimited things to do without even leaving the resort. The staff on the resort are very nice and friendly, willing to answer any question you might have. Rooms and food are good too.

Occidental at Xcaret Destination: Excellent time!

The resort was absolutely gorgeous and very big. Lots of space to relax and the food was delisious. It is located with in the jungle, which is great for seeing new wild life! The staff and service were outstanding.

Occidental at Xcaret Destination: Great for kids

We just returned from a week stay at Occidental Xcaret. It’s a beautiful resort with many activities. Rooms: spacious and clean. We requested adjoining rooms when we booked six months ahead of time, it was completely ignored until we checked in. This is the first time we haven’t had the request filled by a resort. They said that we were close enough because we were in the same building. They ended up moving one room on day 2 and the second room on day 3. A huge headache of a but we reall [... read more]y need adjoining rooms for our family since we had young kids in different rooms. Food: okay, lots of variety, but always cold or lukewarm. Even when a fresh tray was put out from the back it was cold. We stuck to the live cooking areas to make sure we had something hot to eat. The fillet at the steak restaurant was amazing. Xcaret experience: did not receive a VIP check in. Make sure you print off the voucher that has the discounts listed. The resort didn’t know about them or the Xcaret office that applies your arm band. We ended up showing the vouchers to Xcaret Park itself to receive the proper credit. There’s a boat that is supposed to go every 10 minutes. We waited for about 40 minutes getting frustrated as we were told we must go by boat the first time. Finally a gardener felt bad for us and told us it wasn’t running because the weather was poor that day and we could walk there. It was maybe a three minute walk to the gate, no boat required. Also, you must use the main entrance your first visit not the beach entrance. Staff: very friendly, love Paula from entertainment crew. On a rainy day they set up lots of activities in the theatre so that no one got bored and always invited us to activities. Some of them get very pushy asking for reviews and want you to do it in front of them and even bribe with t shirts if you show them it. They waste about 10 min at the end of activities like aqua aerobics to keep asking for a review. Very annoying. Beach: our highlight. It is not for people that like a long walk, but perfect for young kids as it is calm and small enough to keep your eyes on them. The water was so clear that you could see every fish around you. Even if the main flags were red, the calm little cove was green and great to swim in. Wildlife: lots around. Love the flamingos and macaws. The monkeys seemed awesome the first couple of days as they visited our balcony in the third floor. By the end of the week we realized people have over fed them. One got very aggressive with my husband who was just sitting outside reading a book. Another was trying to open our patio door so we had to hold it closed. Accessibility: the golf carts are great to shuttle around, especially in the heat of the day. It was tricky going around with a stroller. There is a lot of uneven ground and bridges and stairs everywhere that would be hard for anyone with poor or limited mobility. Overall: we enjoyed our stay. Don’t miss the pool party on Saturday afternoons. It was fun!

Barcelo Maya Colonial: Ok for the right price

The grounds and pools are beautiful. Resort is very large. Beach is dirty. Buffet food is meh but a la cartes are great. No free wifi except in certain areas during certain hours. Upcharges for some premium drinks (Malibu Rum, Baileys, good tequila). Rooms were decent with comfy beds. Service was poor to ok

Allegro Cozumel: Great " family " resort

Nice small resort, easy to navigate around. Great for families with small children . Beach clean with lots of chairs. Dive shop on resort nice and convenient. Professional dive shop. Great experience. I'm a picky eater food okay but I didn't starve.

Barcelo Maya Colonial: beautiful resort

The Barcelo Colonial was a beautiful resort, very clean and the service was impeccable. The beaches are beautiful, they had a sea weed issue but it was due to high winds, can't control mother nature. It is a bit of a drive from the airport but well worth the stay.

Palma Real: Reasonably Decent for Cuba Standards

The grounds/gardens were lovely and maintained]\ The grounds, gardens, public areas were good, maintained. A little bit of a walk to the beach but I was fine with that as the beach was beautiful with the unfortunate exception of tourist littering despite plenty of garbage receptacles available. Room was okay for Cuba as I had to be reminded of that, very old and would have liked maid service to be of better quality. Disappointed th [... read more]at although there was a coffee machine in the room, there was no coffee. Dining was reasonable, managed to find enough to eat despite food allergies, kind of lacked variety from day to day. I would have preferred a commercial toaster as I had brought my own bread which needs to be toasted, so I was disappointed and surprised about that as they offered a variety of fresh breads/buns. Hospitality/service staff were great, friendly, accommodating, they even replaced my room fridge with one that worked which was needed due to food allergies. Parks, restaurants, bars, entertainment, shopping, etc all within walking distance.

Occidental Punta Cana: Beautiful resort - terrible food - spotty service - very annoying vendors.

Lovely grounds, beach is great, pools were great. Service was very spotty, but the food was absolutely terrible. We had heard that the food at all-inclusives was generally poor so we were prepared with low expectations but this was unbelievable. Also the main bar is in a massive lobby and is not a friendly environment - very bright, noisy, poor service. They run out of napkins and coffee cups in the buffet every morning. They run out of beach towels everyday.

Occidental at Xcaret Destination: Needs updating

Food was good ,buffets where repetitive and needed more variety, internet was poor and should not be limited to one small area, beach and pool chairs few and in poor shape,i found myself taking two damaged chairs to make one good chair and dragging it from one end of resort to another,actually witnessed guests fighting over chairs. First room had no working lock on patio doors had to pay for upgrade to make my wife feel safe,not anywhere close to other 4.5 stars we have stayed at. Staff at resta [... read more]urants and on grounds were excellent but guest services was terrible ,we had one day of rain and where going on excursions to playa Carmen and they couldnt get us a second umbrella because there was only one pre assigned per room and they couldnt get us another one ???? It was a simple request and they were absolutely useless.

Occidental Papagayo: Laidback vacation

We just came back from spending a week at this very quiet and relaxing resort. With being the dry season not a lot of green foliage but still the grounds were well kept. All the staff were very friendly and would go above and beyond to make are stay perfect. We booked a deluxe bay view room and we had the perfect view. We were in block 4 it was quiet and away from things. Definitely a lot of walking up and down hills to get around the resort so anyone with issues would have a difficult time. T [... read more]here are carts that you can call for pick ups or they will pick you up on their way. Top shelf alcohol just ask. We ate at all 3 restaurants and repeated the grill. The buffet was very small not a lot of choices same things every day this was probably the only disappointing thing. We enjoy seafood and there really wasn’t any. Other then that was fun watching the monkeys and again a great place to relax with a good book. If anyone is looking for night life don’t go here. The weather did not disappoint very very hot. Thanks to all the staff that made are stay very pleasant.

Allegro Cozumel: Amazing resort

This was one of the best family vacations we have had. The recreation staff was excellent none stop fun.... all staff was very friendly the resort was always clean. Food was great! I can’t say enough about this resort it’s a must stay for anyone. Thank you allergro Cozumel we will be back for sure !

Barcelo Solymar: Average resort

Barcello Solymar resort was a descent resort with it's ups and downs. The air conditioning worked well and in fact, had to turn it of some nights due to not having a thermostat to control the temperature. The bathroom is dated however the shower had plenty of pressure and the temp range was descent. Unfortunately, 2 days in a row, the power went out in several rooms, not resort wide. I approached reception and was asked to meet the repair man who is on his way to my room. I waited by my roo [... read more]m for over 30 minutes and no one came. I went back to reception and inquired what the hold up was as I did not want to wait in a dark room for the repair man. The guy at reception was angry and said that they are working on it. I asked why I was asked to wait for the repair man and that I waited over 30 minutes. He dismissed this and appeared more concerned with him counting money and was very dismissive. Not sure of his name but he appeared to be management of some kind. The food was descent at the buffet however repetitive. The burgers/bbq by the beach were my fav. The bartender staff seemed emotionless for the most part at the lobby bar. The beach was good with plenty of lounge chairs to enjoy the sun. Internet 1 hr cards appeared to last approximately 40 minutes until needing to be repurchased for 1 Peso per "hr" Water and beer were provided in the rooms daily.

Barcelo Solymar: Somewhat disappointed.

Where we upgraded to a superior room, I was hoping that the Barcelo would have had a better hotel room. I mean for Cuba standards it is ok, only that the pillows have a strange odour and bathrooms are in dire need of an upgrade. At meal time it would be nice to not have pork 4 days in a row as main dish and to fluctuate different meat groups. My husband and I both have welts on our legs so we are not sure what bit us while we were there. Beach is gorgeous. Staff are awesome. Waitress, Moira (no [... read more]t sure I am spelling her name right) and other servers very friendly and efficient. Bartenders made great drinks. Overall a bit disappointed. but still enjoy our time in the sun.

Barcelo Bavaro Beach: Great Resort and Beach

This resort was great. Most impressed by the spacious beach and plentiful chairs. The pool area was crowded, and all lounge chairs occupied. Buffet provided choice of foods, only one a la carte which we did not try.

Barcelo Gran Faro Los Cabos: A 3 star hotel advertising as a 5 star!

I have never written a negative review and I am about to do so. Let me start with the positive: The staff ( with the exception of a couple at the front desk). Everyone was very welcoming, helpful and just lovely. Activities by the pool seemed entertaining. Now,, the disappointment : upon our arrival, we were told that we had to pay WiFi per each needed item ( the description of our package mentions WiFi included). Then , we had booked a superior room with Ocean view and were given a very [... read more] basic room with view on the pool ( bathroom had blood stains on the ground). After complaining about the room we were literally told “ room with ocean view meant partial view to the ocean”. I fully disagreed and the partial view also meant to bend sideways on the balcony to see a very small part on the Ocean. We were then proposed $1,000 to upgrade to front view and with one bed ( we were 2 friends traveling together ), which we declined. After many complaints and harassing their front desk ( not something I really enjoyed) for 2 days, we were finally moved to a basic room but with both a pool and ocean view. Food was mediocre with great service. This hotel needs a design revamp and can’t be considered a 5 star hotel. It is no more than a 3 stars.

Barcelo Solymar: Great resort

I’ve been to Cuba many many times this resort I could say eight out of 10 I really enjoyed it the only problem the activities group were the most laziest people that I’ve ever met in any any resort . The people in the service they were very very friendly I would go back to solmar. Especially the location which is right on the strip

Barcelo Gran Faro Los Cabos: Great resort with some minor issues.

At first I wasn't sure about the hotel. On arrival they didn't have my reservation and there was no water or beverages available on arrival. When our reservation was finally confirmed, our luggage was taken to a "check in" area while we awaited our room. We were never offered a place to freshen up or change from our flight. When we finally got our room, I was happy to discover that we got king bed and a view of the ocean as requested. The bed was comfortable and the fridge was well stocked. T [... read more]he room had some issues that could easily be fixed, the bathroom grout was dirty and the air conditioner was really loud. Maid service each day was good and the hotel grounds were kept really clean. The proximity to San Jose was nice and there were quite a few restaurants available within walking distance. I have to say that the food at the buffet was not very good. The service during the morning buffet was amazing and the buffet ok. The dinner service and dinner buffets were not good at all. We lost one alacarte as we were told that the seafood restaurant would be open on Tuesday and they cancelled it and it was my last night. Had I known I would have done at a different restaurant. I was disappointed that you had to pay for internet. They didn't even have a customer computer that you could use with free internet. I think the thing that made this vacation was the service in the morning, the size of the resort, how clean it was kept, although a little more maintenance should be done just to keep it fresh. The people we met were very friendly. Would I go back, yes.

Barcelo Maya Grand Resort: Beautiful Resort

This was the largest resort we have stayed at however the layout was really well planed. The distance from our room to the beach or restaurants was not far. No need for trolley buses you find at other resorts although they actually do have a double decker bus that makes the rounds between all the resorts in the complex. Lots of activities to do, from snorkelling, jet skis, hobby cats, they have dolphin swimming on the site. Food was good, liked the Kyoto Japanese restaurant the best out of the f [... read more]ive we tried. Grounds are kept very well, rooms clean, pools are great and very large. Beach was clean lots of palm trees for shade, lots of chairs, the usual problems with sea weed but nothing over the top, staff was very friendly, special shout-out to “Brian the Myan “. All in all very nice resort, we would return there.

Occidental at Xcaret Destination: Beautiful hotel wildlife is amazing

Pros - Animals on the resort are beautiful actually had monkeys coming to our patio - no reservations required for restaurants - Great staff -Good food Cons -They have a motorized gondola that goes through the resort you’re not allowed on it?? apparently it’s from the other resort next door we get to watch it go through our resort but can’t get on? They do have one for us but not the same it only goes up and down a short distance with a guy pushing it with a stick - we [... read more] brought teenagers that like to play pool but unfortunately were not allowed in the area where the pool tables are?? In the past when I’ve been to different hotels they normally turn the bar into a bar after a certain time?? - not enough Pool chairs Or beach chairs very hard to find one that’s not been claimed in the mornings honestly been to numerous hotels never had this bad of an issue:( Looking at it you would think it’s almost a lazy river going through the resort but every deceiving the bridges are blocked underneath so you can’t swim under you have to get out of the water to go over to Pool bar because of the dividers between pools -