Iberostar Origin Bella Vista Varadero: Below expectations

There was no special area for star prestige checking in, reception staff did not explain all the privilege of that level. We know that food variety is limited but the problem the chef also has limited skills. The other staff was very friendly. There was a problem with hot water in rooms but solved after 2 days. Rooms, in general, are clean and comfortable. There are 2 elevators only for a huge building and most of the time one only is working. The beach is clean with no see weeds but the current [... read more] is very high and the ocean becomes very dangerous with even mild wind.

Iberostar Selection Rose Hall Suites: Great Hotel

My family and I visited Iberostar Selection Rose Hall Suites in Montego Bay for 6 days. For my review, I'm going to break down some key areas then provide my rating based on my overall experience. Property - my first impression of the hotel was that it was beautiful. The property is well kept by the attending staff and for a clean freak like myself that's extemely important. 5/5 Staff- the staff are friendly, some more than others. Some take their jobs seriously and some look and act like the [... read more]y'd rather be anywhere else. There was an African male front desk agent that went above and beyond for me and the gentlemen at the front desk are always welcoming. Some staff get what 5 star service means, others need some work. 4/5 Food - the food varies and I think it depends on the cook. Sometimes the food is really good and sometimes it taste bland. Not sure what's happening with the ketchup but it tasted watered down and the consistency was very watery. One chef had an actual ketchup bottle, which I appreciated. However, for the most part, there is a good variety of authentic Jamaican dishes, as well as American options. I recommend booking reservations to the various restaurants throughout your stay. Also take advantage of the Beaches restaurants. Their buffet is bigger and has more variety than the Suites. 4/5 Entertainment- from the organized activities to the nightly shows, this team delivers. Kevin Hart 2.0 is the perfect host. The Michael Jackson and Magic Shows were 2 of my favorites. The group is really talented and does an awesome job each and everyday. Tip: check out entertainment at the Beaches as well. Ex: if you can't attend a particular show, they may have that show available at the Beaches. 5/5 Pool Bar - I had to review these guys separately as they are all 5 star employees. I sat and watched their interactions with various guests, and to me, this is what 5 star service is all about. The team knew their "regulars" (including my 8 yr old son) and delivered delicious mixes, shots and drinks. They gave great recommendations and are always smiling, happy and entertaining. 5/5 Spa - this is a MUST DO! I highly recommend getting a sp treatment. Especially if you got resort credit and insurance. My masseuse was StacyAnn and she was fabulous. She knew the muscles and worked my body. The entire session was a whole mood/experience. 5/5 Guest Service - This is strictly a rating on Yosilda. I had an incident upon my first night and I shared it with the Assistant Guest Service Manager, Yosilda and she went above and beyond to ensure my situation was rectified and I was comfortable during the rest of my stay with personal daily checkup. She understands the meaning of "quality service, guest satisfaction and 5 star experience" 5/5 Overall stay - Although my trip started off on the rocky side, it ended very positively. The team at the Suites do have some work to do on small areas to truly make the experience a 5 star experience, however, I enjoyed my stay and would recommend the Iberostar Selection Rose Hall Suites. 4/5 overall rating.

Iberostar Origin Playa Alameda: Great Experience

The hotel was very clean. Food was great, room was clean (although one cockroach did seem to make his way in at one point). My only complaint was the tourists that brought their big bubba keg drink coolers that were filling them like what seemed to be every 10min that held up the others from getting drinks. The entertainment was very well done and they offered dance and yoga classes during the days. I would highly recommend this resort.

Iberostar Selection Playa Mita: Perfect getaway

I loved this hotel. The staff was wonderful and accommodating. The resort itself was wonderfully upkept, its clear that the staff work relentlessly to provide thier travelers with a clean enviroment. The beach is exactly what you hope. Crave that moonlit romantic walk? It feels like you are on your own private beach. I honestly can't say enough positive things. Thank you!!

Iberostar Selection Holguin: Good new resort

We liked the location of the hotel, on a cape, surrounded on several sides by the ocean. Large comfortable rooms, beautiful design, quality plumbing, comfortable mattresses and pillows. Clean resort, good service. The quality of food as is usual in Cuba, not higher than by 3.5-3.8. Entertainment is bad, it is better to go with your company so as not to be bored in the evenings.

JOIA Paraiso by Iberostar: It’s ok

The resort is beautiful, rooms are nice. But for us wasn’t the a good experience won’t go back to an Iberostar. Was given a room on the main hallway so throughout the night and day you hear everybody walking and talking which kept us up most the evening which was horrible. Tried to get a different room but they wouldn’t allowed us to up grade because 40% of the better and quieter rooms, ocean front after left empty for there Iberostar premiere guest/timeshare. We had a horrible first day w [... read more]ith getting a bad room which was actually an upgrade quite pool view, do not get probably one of the worst rooms. Being pressured by staff to go the there timeshare presentation. We wants to get photos done but took 4 days to have someone actually there. Everyday when the butler staff sees you they hunt you down looking to get you things which when you do ask takes hours to get. We had a ask for more water everyday and was always a pain to get. I wouldn’t recommend this hotel to anyone. Well unless your retired the staff seemed to always be getting them everything

Iberostar Origin Bella Vista Varadero: Gorgeous beaches

We had a mostly wonderful time at this hotel. The pools and beach were gorgeous and we made sure to make the most of them! Unfortunately the restaurants were almost completely booked out so we only managed to try one - we were disappointed that we couldn't try the others, but the one night we got in to the Italian restaurant was fabulous and worth the 4 day wait! The entertainment at the theatre was a lot of fun on the night we went. Everywhere we went, we were always surrounded by friendly smil [... read more]ing service. Buffet food was okay - just a matter of finding the things we liked among the large variety of options. Room service forgot to bring us cutlery, making eating dinner a little difficult - when we asked for it, the staff member did not return (he may have misunderstood the request) so we had to go and raid the buffet for spoons and our food was stone cold by the time we got to eat it! Overall we had an excellent stay, with only a few minor hiccups. Would definitely stay again.

Iberostar Waves Rose Hall Beach: Exceptional in Every Way Possible

Our second stay at The Iberostar Rose Hall Beach. It was a perfect week! The people that work at The Iberostar are what makes this resort so fantastic. The grounds are impeccable someone is always taking care. The flowering trees, shrubs and cactus are all a picture. The entertainment group is fun. Very creative with activities for all ages. The food was good. The Steak House was our favorite. Our room was very clean and comfortable. I knew everyone wanted us to enjoy our stay.  [... read more] We will be back for another visit.

Iberostar Origin Playa Alameda: Beautiful Resort!

Gorgeous resort! great layout - everything is easy to find and access. Staff is very pleasant, even the reception desk which usually are not very friendly. Amazing beach! Resort could use some updating - safe required service (would not lock), front door required service (lock broken), patio door (would not lock). we called the front desk and all were resolved within 20 minutes.

Iberostar Selection Holguin: Iberostar Holguin

Pros: -Very nice new hotel (1 year old) -Comfortable rooms and beds -Excellent service (hotel was half full) -Very friendly staff -Private beach area with shallow water for kids, well maintained -Excellent Animation staff -Beautiful area/scenery Cons: -Large property for only 600+ rooms -VERY poor selection/variety/quality of food at buffet (even for Cuba standards) may be because hotel had only 300-400 guests during our stay. Same 3 cooking stations with same selection for every m [... read more]eal! -Landscaping still very sparse (new hotel) Will be much better in a few years.

Iberostar Waves Rose Hall Beach: 4 Star Vacation

This was our second time to Beach Resort. Also, been to Suites. I read about upgrades for return guests, nothing! Husband did get a bottle of rum for his birthday, very appreciated. We were basically in the same room as last time, only lower floor. Oceanview and lovely. AC worked great. Restaurants are very good except Italian. Food was cold, and staff unpleasant. When it was a Cajun Restaurant, it was wonderful. Ocean was calm all week, absolutely gorgeous. No need for water shoes. [... read more] Snorkelling good too. The vendors can be quite annoying. Guests kept bringing them food and drinks. Smoking was allowed everywhere, disgusting! They do not enforce dress code. Beach and pool staff for drinks and games were fun and amazing. This hotel chain is going green. Bring your own straws! Would return.

Iberostar Origin Playa Alameda: Fabulous Staff

Have been to this hotel a couple of times over the years. But a few years ago I wrote that I wouldn’t go back. The food was awful even for Cuba. But we made some wonderful friends there and we decided to try the resort again. It was mainly because of the food that we didn’t want to go back. But we liked that it was small hotel easy to get around. The food this time around has improved a lot, and really the staff is just amazing. From the girls at the Reception desk, to the bartenders, [... read more] Yesneri, Yamile,Donnie, and all the staff at the Piano Bar too many to mention. The cleaning staff, entertainment, managers, gardeners. The staff could not do enough for us. The rooms are nice and big, just not enough lighting, beds are very comfortable, some of the rooms are a bit dated, but bed, and bathroom is clean. Going into Varadero the hop on hop off bus is directly outside the hotel. It comes every 15 minutes and costs $5.00 for the whole day. The entertainment in the evening was excellent. They had a different theme every night. We only did one of the 3 alcarte restaurants. It was the Romantica it was very good. The beach was great and the entertainment staff had a lot of people participate. The Pool area was nice, But they don’t have a swim up bar. We are now planning to go back again next year to the same hotel. Can’t wait!

Iberostar Selection Ensenachos: Disappointing.

The people were fantastic but it became evident early in that the hotel had some issues which we attribute largely to its management. Bathrooms in main hotel were frequently filthy with no toilet paper. Room service poor, we were shorted towels daily. Only 19 covered areas on beach...totally inadequate for number of visitors. Food adequate and meat tough and in short supply. Two members of our group had stomach issues from the food. Shafted at the airport when the government stopped use of tou [... read more]rist pesos the day we left.

Iberostar Origin Bella Vista Varadero: Above average Cuban resort

Hotel is nice, 2 years old, but low craftmenship is obvious considering cracked tiles and non-functioning doors etc. Food was good, not great varieties, but much better quality then expected. Beaches in Varadero never disapoint, so this time is the same. Staff is very friendly, quick service, much quicker with a few CUC (Cuban Pesos) tip. Sports bar open 24 hours have very good menu and friendly staff. Highly recommended spot.

Iberostar Origin Bella Vista Varadero: Nice vacation

I was overall satisfied with our vacation. Rooms are spacious but we had a room on the first floor without a view and there was strange smell in the room. I don't know if we could ask for another room on higher floor without additional payment. Food and entertainment were very good.

Iberostar Selection Playa Mita: Classy Resort with Exceptional Staff

Iberostar Selection Playa Mita is a great value for a super clean, classy resort with good food and exceptional staff. We were impressed with the incredible service levels, professionalism, and friendliness of the staff in all areas of the resort. Guests needs are tended to with a smile, and the resort and rooms are impeccably maintained by the maids and cleaning staff. Entertainment team was fun and worked very hard. Bar and pool service was great. Buffet and ala cartes were good. We especiall [... read more]y enjoyed the cute little coffee shop for cappuccinos and frappes. We also enjoyed spectacular sunsets with a cocktail every night. It was a great vacation! We would highly recommend this resort. Thank you to Taylor Curtis at Tripcentral with her assistance in booking our vacation.

Iberostar Selection Paraiso Lindo: Amazing Resort

This was a 5th time to Mexico, and this resort is tops. It is very large, but you don't feel crowded. It has something for everyone. The beach is fantastic, but the waves were very high when we were there. This is absolutely the cleanest resort we have been to. Rooms were spotless, and the grounds are amazing. The people are super friendly and we have to give a shoot out to Fanny. She was a server that put on a lot of miles running drinks back and forth for us at the pool.  [... read more]We went to the Steak House twice, but there was no availability at the Italian Restaurant in the entire 10 days we were there. The Steak House was excellent, but you can get Steak or Italian Food at any of the buffets every day, so we don`t feel we missed out at all. I would recommend this resort to any age group and from families with children to couples or singles. You won`t go wrong.

Iberostar Selection Rose Hall Suites: Fabulous Resort!

This was our 7th time to Jamaica, we have visited many resort all along the North Coast, this was definitely one of our favourite places we have stayed. The grounds and public area were very well maintained, the beach was great we even got to go snorkeling right from shore. The room was spacious and the view was absolutely amazing, the food and friendly staff were outstanding. Our one little issue was the night we had booked the steakhouse for dinner we nearly waited an hour and a half for our d [... read more]inner, we never really found out why there was an issue. That being said we would absolutely return to this resort without hesitation.

Iberostar Origin Daiquiri: Very nice resort

The food was good, keeping in mind that the food is never the reason to visit Cuba. The people are great, the beach fantastic, entertainment awesome and drinks were awesome. Sometimes the mosquitoes were annoying so keep in mind that rubbing Gin on your skin works well while anything with DEET does nothing so leave those behind.

Iberostar Selection Varadero: Iberostar Selection Varadero

The hotel was great, Beth is a very professional, She always was on top to resolve every single issue and concern, The only problem was with the mediterranean restaurant, Their food is not clean, I found a small piece of Stainless Steel Scouring Pad in my Pasta