Sol Turquesa Beach: Fantastic service, amazing staff!

Although the rooms were a little dated, everything was very clean, staff were friendly and we had an amazing time. Lots of stairs to the lobby though, so if you have mobility issues may not be the best for you. The food was also really good!

Memories Paraiso: A good resort more of a 3 star

This resort is more of a 3 star resort. The room was comfortable and nothing too fancy. It was clean and spacious. The resort is beautifully maintained lots of flowers and shrubs. The pool was very clean. The did have some issues with the pubic toilets. Most times they ran out of toilet paper. Suggestion bring a roll of toilet paper from the room and put it in your beach bag. This way you will always be prepared. As for the food it was ok. The buffett was my least favorite place to eat as th [... read more]e food was always the same, but the service was excellent. It needs more variety. Too bad they don't do cuban food. As for the a la carte we tried the Mediterranean and the Mexican restaurant. These two were great. The food was excellent and the service fantastic. The best place to have lunch was the Grill. They had a good variety of food choices and the service was superb. If you go to the grill ask for Anyisel she was a fantastic server. The best part of this trip was the beach. It is one of the most beautiful beach I have seen in Cuba. As for my overall experience I enjoyed my stay at the Memories Paraiso. Would return but would probably try the Memories Sanctuary instead.

Sanctuary at Grand Memories Santa Maria: Nice Time

We recently returned from a week at the Sanctuary. Let me preface this by saying this is our sixth time in Cuba so we pretty much know what to expect as far as amenities etc. That being said we were quite disappointed by this resort. FOOD is pretty bad...the "buffet" in the adults only section was suspect at best. We would walk down it and the only thing I would eat was cheese and salami plus whatever they were grilling. The problem is the food is so poor everyone was getting something fres [... read more]h grilled and that made for a long long line. There were so many things that were unpleasing to the eye and UFO's -(Unidentifiable Food Objects). Breakfasts were OK if you got fresh made omelettes or eggs. (again the lines) but weird things for breakfast-i.e. dill pickles?? The alacart restaurants were just ok. The Italian one was the best of the bunch. There is a 24 hour pizzeria in the main resort. This is a misnomer because every other day there isn't pizza. They switch to sandwiches. Also, 3 days in a row we went there for pizza there wasn't any. (apparently no flour on the island). ROOMS were better than some and worse than others. They were fine and we had no issues with the room other than the normal thing in Cuba where almost every day something was missing that maid neglected to replenish. BEACH is pretty good however this may be the first resort we have been to where they don't clean it up daily after the tide brings in the seaweed. There was rain and wind the one night and for a few days the beach was very very dirty. Another complaint-there are literally 20 papalos (not correct spelling but those umbrella things) on the adult side. Ummm 20x2=80 people. My math says there are way more people in this hotel than 80 and nearly everyone needs some form of shade in the hot Cuban climate. Yes, as others have said there are sand fleas...my wife was eaten alive....me not so much. BUTLER SERVICE- Ok so no one needs butler service but please don't highlight the fact there is butler service when there is NOT. The "butler service" consists ONLY of the "butler" making your reservation in the alacarts. That's it. Plus this is a terrible service anyway...you have to go find this "butler" everyday in order to make a reservation in the restaurant. You can't make a reservation for more than one day and it has to be made the morning of the day you wish to eat....when you find him he writes down your request....at around 5 PM you will receive a note on your door of the time you eat that night. (if there are spots available otherwise off to the crappy buffet you go). This is an asinine system and could easily be improved by eliminating this "butler" and making the reservation at the computer desk like every other resort. BATHROOMS -invariably one or more of the washrooms was out of order on a daily basis in the public areas. The ladies were particularly bad....backed up toilets with the ladies having to wade through "liquids" on the floors and terrible odors. YUCK! ENTERTAINMENT-while we did not go to the main nightly entertainment we very much enjoyed the nightly singers/dancers at the Sanctuary bar...excellent. STAFF- most of the staff was pleasant and helpful. The Manager at the Sanctuary is off the charts excellent in the customer service area (if you have a problem ask him he will indeed fix it). TRAVEL TIME TO RESORT- this is a deal breaker for me going forward 2 hours on a bus after you travel all day. No thanks. It was advertised as 90 minutes which is bad enough but 2 hours. UGG. Overall....we normally hate hate hate when our vacation is over and have to go back to the cold. Not this time. My wife actually said "can you imagine if we would have booked 14 days here....what would we have ate". Yeah that sums it up.

Grand Memories Punta Cana: Good and Bad and questionable?

Resort was clean and rooms are newly renovated and WiFi through out the resort was fantastic. Also bracelet for keys to your room were great and no reservations for the al la carte was nice. Buffet at selections was plain to average an never changed the items at all and the beach buffet (grazie) was not good at all. What saved this place was the Royalton access to there sports bar, Martini bar and coffee shop.

Memories Trinidad Del Mar: The hotel is amazing

The hotel had gone though a lot of renovations over the lost six months and now it is getting so much better the rooms are nicely renovated with new beds 👍they have installed new water lines to all of the building! The pool is nice and clean and the hot tub is being fixed the flower beds are being all redone All new chairs around the pool and at the beach The restaurants have lots of new equipment so the food so much better!!!! I can see so many things going on there every day! I ha [... read more]ve been to this hotel over 24 times! I would recommend this hotel to everyone that likes Cuba! Plus Trinidad is one of the oldest cities in Cuba and has so many things to see!

Memories Trinidad Del Mar: Another Fabulous Holiday!

We have been to this resort numerous times over the last 12 years and have always been happy with this resort, having said that, this resort used to be Brisas Trinidad Del Mar, in December 2018 it changed management and is now "Memories Trinidad Del Mar", the improvements have been amazing! We were there in December when the new management was just making changes and were impressed with what they were able to accomplish in a week, we went again 14Jan and cannot believe the improvements The f [... read more]ood was very good, the beach was cleaned regularly and all the beach loungers are brand new. The employees were one of the reasons we keep returning as they have always gone above and beyond for the guests but even they seem to be much happier. The mattresses are new and very comfortable. The rooms have all been refreshed with coffee pots in all of them. (Little things mean a a lot) The manager is just getting started!! WAY TO GO! We are already looking at booking our next trip!

Memories Caribe Beach Resort: Peaceful slice of heaven!

Spent Jan 13-20 at Memories Caribe resort and had an amazing time. Renovated room was great. Exceptionally clean room and resort. The staff at Memories Caribe all go above and beyond to make your stay fantastic. We had a few challenges with hot water, that were resolved after a few days. Beach - Spectacular! You can walk for miles. Amazing water! Food - Breakfast was awesome. We loved omelet station and fresh fruit, bread. Lunch had great options for salads. As week went on, variety was limi [... read more]ted but we always had great meals, and never went hungry. For Cuba, this resort does an amazing job in providing great meal choices. A la carte restaurants - Our favourite was Meditteranean. Loved that you could purchase wine at resort. Had some amazing wines from Chile and very affordable. Resort - Great entertainment. Loved the shows and entertainers in the piano bar. The resort is small, so we loved that is was peaceful!! Coffee Bar is a nice touch. Loved having many espresso's with the fabulous ladies that ran the Beans Cafe! We would definitely return to this resort.

Resonance Blu Varadero: Large Resort!

This is a very large resort that is well laid out. Very spacious as soon as you walk in. You are greeted by the friendly staff. Check in was seamless, with complimentary drinks to start off. I travelled with a couple friends, we were brought to our ‘suites’ by golf cart it that would’ve been a long walk with out luggage! Rooms were standard, with garden views. We stayed in building 31 which was close to the main entertaining buildings, across from the pool with the swim up bar (we fo [... read more]rgot to try) there’s also a water slide! Not sure what was up with the rooms on the ground floor but I woke up with fresh bites from who knows what, bed bugs??!?? I saw other guests that got devoured worse than me, they complained & not sure what happened?? Music is upbeat, mainly top 40 & reggaeton from what I heard. Nightly entertainment went from 9:30 ish to around 12-1am. Pretty good party most night. Also, most nights got surprisingly chilly! Chilly enough for my wool toque, dress appropriately! The drinks were flowing endlessly so know your limits (or not) Why stop on vacation?!?! The beach was breathe taking, just a bit of a hike to the main lobby if you can’t find an Uber/golf cart to bring you back. It’s also where the main buffet is. The gym is sub par I guess you can’t expect much for that it is, I’m a gym-a-holic & was disappointed. Massages run between $50-100 pesos, we didn’t get around to try. Out of all the a la carte restaurants, Japan was the best & entertaining!

Grand Memories Varadero: Best Resort in Varadero!

4th trip to Veradero 2nd time to Grand memories and will definitely go back to this resort. Some people complain about the food in Cuba but we found the food very good good here and I'm a very picky eater. The beach is beautiful and lounge chairs for everyone. There are lots of beautiful pools with swim up bars and great activities .the staff at Grand memories are some of the nicest people I have ever met especially Chino and Pedro from the entertainment team. They always stopped to  [... read more]talk to us and made sure we were having fun.even taught us some Spanish. We will definitely go back to this resort Had a great time - highly recommend.

Grand Memories Varadero: Grand Memories - Great Time!

First off I want to say I LOVE CUBA! It is an easy trip, guaranteed good weather, great people and total relaxation. We traveled as a family of 6: 2 Girls - ages 20 Son & Girlfriend - ages 22 & 20 My husband and I - ages 49 This is our 2nd time at Grand Memories and it has gotten even better. than the last time. Our check in was easy, they had all the rooms and bracelets ready for us - took us to our rooms in a nice golf cart - and the room was nicely air conditioned and had everything  [... read more]we needed. (this was a middle of the night arrival) Our room was made up every day before noon with cool towel art and nice notes. Hit the beautiful beach the next morning - no problem finding a lounge chair with a breathtaking view of the ocean. Beach was busy but not annoyingly busy. Pools - there are 2 HUGE pools to choose from - the activity pool has a few "sections" and something for everyone. Including a swim up bar, lots of activities and fun games with the AWESOME Entertainment Team (Chino & Pedro - were THE BEST...great guys, polite and very good at their job.) The quiet pool is near buildings 10 & 11 - has a cool waterfall, and neat rocks as well as a swim up bar - nice and quiet. Buffet - the buffet was WAY better than i remember. We usually sat in Jesus' section - as he was TOP NOTCH - he is EXCELLENT at his job and even though he is busy, he takes the time to chat with you about your day. There are always lots of options for picky eaters - and we for sure did not starve! Resort - this resort is quite large, there is a lot of walking (get those steps in!) But it is kept very clean, and well maintained. The gardeners always had a nice "Ola" every morning for us as we wander by. Animals - there are stray cats & dogs on most of the resorts in cuba that we have been too, if you are an animal lover throw some pet food in your luggage and leave for them - they are not treated very well. The "disco" for the kids was so much fun - and there is a party bus every Wednesday that takes the young adults to another resort to party - they loved it! The Cubano bar is AWESOME - they have live music most nights and is just great to sit back and listen after a hard day at the beach! The Cuban people are wonderful kind people and work very hard at their jobs.

Grand Memories Punta Cana: Grand Memories is a beautiful amazing resort, beach and water park spectatular!!!.

I really enjoyed this resort, just returned from a week vacation and had been there in July 2018 also. The hotel had recently undergone some renovations and were done very well. Bathrooms and rooms updated, new glass balconies installed, all in all nicely done. The gal at check-in was amazing and friendly very efficient and had followed through on my request for a certain building that I had previously stayed in. The food was adequate for a buffet, nice selections however food mostly cold when  [... read more]in warming trays and long lines for certain stations. The wine selection included with the all inclusive was very generic and not appealing at all, did have a wine list that one could order off of but very pricey. The food, pools, BBQ, Martini Bar at the Royalton was superb, enjoyed the Grazzi buffet near the beach and the Hunter steak house. Very much liked the access to the Royalton hotel and its amenities with the tram that takes you from one hotel to the other. The grounds at Memories were very clean and always staff cleaning up. However on occasion had to ask for more towels, not enough shower gels/lotions and to have mini bar re-stocked. The on site Mexican and Italian restaurants were disappointing. Would highly recommend this resort, I found it very family friendly and accommodating to young and old.

Memories Paraiso: very disapointed

food was bland filthy washrooms out of rooms no soap no toilet paper grounds were fabulous staff was very nice rooms not thoroughly cleaned no wash cloths no face soap theatre shows were very entertaining long walk to beach

Memories Flamenco Beach Resort: Good for the price

Accommodations were about average, no hot water during busy periods (like just before dinner, 5-8ish) The entertainment team is absolutely fantastic! Shout out to Alex, chocolate, and yerdanys! Overall, great place for young people as the entertainment is phenomenal and the hotel itself is pretty average and safe.

Memories Paraiso: Mediocre resort

After many trips to Cuba I expected more from a 4 star resort. Food was very lacking. Things that could be easily fixed. Food stations not hot enough, eggs luke warm. Food not labelled. Many washrooms non functioning. No toilet seats on toilets at pool. Out house at beach beyond disgusting. Entertainment was excellent. Rooms were adequate. There was often issues with keys not working. Very long bus ride to resort. Beach is lovely but really no better than Varadero beach

Sanctuary at Grand Memories Santa Maria: Ok resort

Hôtel in need of repairs. Could use a good cleaning. Beach is nice food decent always find something to eat even with butter it’s difficult to book a la cart restaurant. Could not get italien very busy maybe tip wasn’t good enough.

Sanctuary at Grand Memories Varadero: We Will Be Back

This was our first trip to Cuba. That being said, we had heard from many other people that the food in Cuba was very bland. This could not be further from the truth. The food at this resort was excellent! Our room was a suite, and was very spacious and clean. Some of the furniture was starting to show its age, but by Cuba standards, it was excellent. The staff at the Scantuary were simply awesome, and attended to any need or concern you had. Web had always heard that the beaches in Varadero wer [... read more]e beautiful, and we were very pleased with the beach at this resort, just make sure you get up early to reserve your spot. The resort grounds are very well kept, and have beautiful flowers and palms throughout the resort. Make sure you bring comfortable foot ware, as the resort is very large, but if you don’t feel like walking, stop by the Sanctuary lobby and hop on one of the carts, which are only for the Sanctuary guests, and they will take you wherever need to go in the resort. My wife and I are already really looking forward to going back next year!

Memories Caribe Beach Resort: Fantastic holiday

This was my second visit to Cuba- the first time staying at one of their resorts. It was amazing. The grounds are clean and spacious. The staff was friendly, knowledgeable and professional. The food was great and the weather was fantastic. The beach was stunning. We are already planning our next vacation.

Memories Caribe Beach Resort: Great resort

The staff is amazing. So engaging and lively ! It was a pleasant stay. We got what we needed. The beach was so close and beautiful. The chefs were phenomenal and always went above and beyond. Servers were so attentive and quick to bring what you needed. Entertainment was breathtaking. Such talent is incomprehensible. Thank you meeeeeEeemories !

Sol Turquesa Beach: Amazing vacancy

À lot of steps.... little nice beach... Nice room.... good food.. good animation ...good coffee at the lobby, good mohitos lol, good people, good température, nice beach, good service, we enjoyed our sun vacancy:)

Sol Turquesa Beach: it was ok resort

this was my first trip to Cuba, many people said i wouldn't like the food. the food was good. the grounds were too big, there was never any hot water and the bugs ate us all which made for a very unpleasant days of scratching.