Sol Palmeras: The best staff!!!

A long, beautiful beach and stunning blue water. Older hotel but very clean and appealing to the eye. The food is good for Cuba. Lots of delicious drinks, especially the coffee in the mail lobby. Outstanding, kind staff. My second visit and I'll return again.

Valentin El Patriarca Varadero: Not great

Resort definitely needs a management shake up. Allowing late check out past check in time isn't cool! Probably 1/3 of their staff actually care about service. Won't be back for sure. More attention to providing a quality product than just doing whatever is the bare minimum you can get away with is how we felt about our stay.

Brisas Del Caribe: Great Resort and Great people

First time at this resort. The staff was great and so is the resort. I have been to many resorts over the years. I have stayed in Hostels and in 5 star resorts. This Resort is middle of the road. I will say. It was clean. The service is good. The A La Carte and everyday open BBQ lunch is really good. It is close to the beach and the pools are clean. All and All. I had a good experience and would recommend it for the price.

Grand Memories Varadero: DO NOT STAY HERE

This resort is easily a two star. It should never be considered a five-star resort. The Buffay had cockroaches. Rooms have leaking, ACs, bedbugs, and no toilet seats. The staff are not friendly, and the grounds are not well capped. The hotel needs an entire renovation. There were a lot of unhappy guests during the week that we stayed. We had to be moved twice, and our room door would not lock. The beach is beautiful but other than that there is nothing nice about this resort. I would recommend g [... read more]oing somewhere else as the photos are very misleading.

Valentin El Patriarca Varadero: A nice and calm vacation

We had a good time with a variety of activities. Food was OK, not a lot of variety but the quality was good. Service was friendly and consistent. We would come back if we had the chance. The massage at the spa was amazing!

Melia Internacional: Good

Hotel was good , the beach was very good food not very good service at bar fair, not a lot choice of fruit or lettuce ,coffee not very good, the same drink everyday was different, overall was fair,I won't going back.

Iberostar Origin Tainos: Great Resort

The staff were fantastic!!! Made us feel welcome and wanted to make our vacation special.The pool, beach and grounds were lovely. Room was clean and lots of hot water. Balcony was nice. No complaints.

Valentin El Patriarca Varadero: Great beach

The beach was great! However, the resort itself needs a lot of attention. It seems it has fallen into neglect. The rooms are tired and need some attention. For example, our bathroom had mildew at the back of the countertop, and the shower head spewed water over top of the glass door and onto the floor. The food was good. This resort should be downgraded to a 3 star until things are updated and properly maintained.

Occidental Arenas Blancas: Beach 👍 Everything else 👎👎

Beach was absolutely beautiful. Hotel was run down not taken care of. My kids are not picky eaters at all and didn’t eat the food. Didn’t even have simple things like French fries. International restaurant had spaghetti in juices from meat no tomato sauce. Service at the cafe was bad wouldnt even look at you unless you had cash on the table. Amazing beach but that’s about it!! Very disappointed. Been to cuba numerous times so it’s not like our expectations were high at all. Wouldn’t re [... read more]commend this resort.

The Reserve at Paradisus Varadero: Need improvement

Hi I have to be honest and Me and my daughter where extremely disappointed in our choice for our vacation. I paid way too much for what we got out of this resort. This was the first time that i treated myself with a reserve package. First we where to have fast and prority service when arriving at the resort. Well we got to the desk to be told that we had to go back at the entrance and waited over 30 minutes to get a cart to bring us n the reserve section. Once we got there had to wait 15 m [... read more]inutes before we got to the desk with bo welcome drinks nor a tfresh towel like it was advertised. Once given our room number we had to wait for the butler toshow us around. He came to us and said he was busy with someone else and would be back shortly. I told him that we would meet later that all we wanted was to go to our room to change and go to the pool. He came back a few minutes later showed us real fast and thensaid we would see them tomorrow. Our room was at the extremity of the resort right beside the the highway. We where far from all the restaurants, the bars, the main pool and lobby and the beach atea. At night we needed to use our phone light because it was so dark. We called a few times for a cart but had to walk cause they did not show up. We asked to change rooms and they mentioned that there would be an ocean view room available the next morning. When we got thete the next morning they said that the icean was given to someone else. So they gave us another room near the main lobby…well we could not sleep till after 1am due to the discotheque. We froze cause we could not turn the air conditioner off, then the next day my daughter got a bad cold due to freezing bcause we could not turn the air conditioner off. We had to pack again to move to another room the next day. Well the next room locks on the pato doors did not lick, the room safe was not bolted to the wall so anyone could have run away with the safe,the lufhts under the bed did not works and to top it off the room was infested wth cockroaches. All we where given was two 30 minutes massages. We did bot have any butler servise at the beach nor at the pool. We did not benefit from this service which cost us $600.00 each extra. Now the fodd….it was the same for lunch and supper everyday for eight days with not once did we get pasta. The a la carte restaurant where the same thing at the buffet. We had no margaritas, pina coldas,strawberry daiquiri, baileys etc all week. We pais over $1,995.00 each. We could have went to Mexico for way cheaper and eat and drink like queens. I usual always enjoy. My trips but this one was very disappointing considering what was promised and not received. I would really appreciate being compensated for the difference between just a regular room compared to Reserve which was approximately $600.00 each. This is really false advertisement given hope to get treated to a upper service which was really not much more then regular service. I hope to hear from you soon with a positive compensation concerning this. Thanks Michele

Valentin El Patriarca Varadero: Would not recommend this resort

The resort could be beautiful if they took the time to upgrade it the rooms were old and dirty no clean towels sheets not changed the whole time received clean towels once never a clean beach towel Staff smoking and on cell phones customer service was not seen The young girl at the inside bar was amazing maybe the only smile we received all week

Hotel Los Cactus: Our Cuban Home

Beautiful beaches, excellent staff, great weather, clean rooms. This resort is very meticulous for Covid-19 awareness. This was not our first trip to Cuba so luxuries are non-existent and some shortages were expected. The two year closure of all the resorts in Cuba has deprived the country of much-needed capital for restocking and recovery. We will return again, but I don't recommend Cuba for a first time traveler.

Sanctuary at Grand Memories Varadero: Just OK

This was our first time in Cuba so I have nothing to compare it to. Cuba is suffering major food shortages and other supy chain issues.The resort itself needs updating. Rooms are spacious. On arrival we had no top sheets, only a stained bedspread, no towels, safe did not work and the AC wasn't working properly. The safe issues was not resolved for 2 days, even after several reminders. Received towels the same day, however the topsheets also took a few days. Food and drinks are a hit and miss. No [... read more] butter, apparently this is everywhere due to the lack of dairy farms. Eggs are plentiful. Watermelon, guava and papaya are the only fruit in season at this time. The al carte restaurants are good. Bland, usually offered, pork, chicken maybe seafood or beef, always served with rice. There is a beach BBQ daily, would not recommend, Saw the staff touching the cooked food with the raw food utensils, hot dog was cold inside and chicken was uncooked. The French fries and chocolate ice cream ( served for dessert at every meal) were delicious. The staff are all very helpful and pleasant. The sanctuary offers a butler, we saw ours twice not very helpful with our issues. Other butlers came around and checked up on their people to make sure everything was OK. Beach is beautiful, ocean was warm. Beach and pool side chairs were taken by 7:30 everyday. Not sure the price we paid is worth this resort. Still had a great time, not sure I would go back to the Sanctuary.

Barcelo Solymar: Bad experience

Hotel is not what it used to be. Under staff food is worse no working ac or hot water in our room. They were uder stocked of juices alcohol and food. I would never go back there again unfortunately because i do love cuba.

Valentin El Patriarca Varadero: Great resort!

What a great place! This resort is well maintained and clean. It is not luxurious but very cozy with the friendliest staff. The rooms are nice, equipped with the safe, fridge and coffee machine. We always had bottled water in our room. The grounds are nice with blooming hedges cut into nice shapes. The gardeners are working very hard every day to keep everything fresh looking. There is a buffet that serves breakfast, lunch and dinner. The food is nice with a reasonable amount of food sele [... read more]ction. Fresh fruits and vegetables are on the menu every day. Full roasted turkey and pork couple of days during the week. Fresh seafood grilled for you on the spot and one day we even had lobster for lunch! WOW! And there is the best ICE CREAM which comes daily for both lunch and dinner!...so delicious! :-) There are also 3 different A la Carte restaurants for which the reservation is needed. This is a little bit difficult as the reservation can only be made at 9 am in the morning for the same day and there is a limited seating. People were lining up since early morning to get a spot which is not something I want to do at the resort. We tried only one restaurant. The food was good but we definitely prefer buffet with a wide selection of dishes. There is also a restaurant by the ocean where they serve lunch. There is a pre-set menu of 4 dishes to choose from. One day a week they have a BBQ lunch They served pork, chicken, ribs, salads, soup, desserts and so on ) and there is a live band playing for you. Very nice ambience! I need to mention desserts. We normally do not eat desserts but Cuban cakes are so delicious that it is hard to skip them. Fresh, fluffy, tasty and without artificial flavours. It's a real deal :-) The beach is amazing, sandy with crystal clear water, no seaweed and it's very quiet and relaxing by the ocean! No blasting music. There are enough activities to join for fun time by the pool and also by the ocean. The evening entertainment is awesome. The lady signer was out of this world! The dance group that performs 3 times a week is superb! Their costumes and different choreography are the top notch! There is nothing to complain about. This resort is very good and we will for sure be back!

Melia Las Antillas: Great resort

nothing to complain about, great beach, great food, and great weather, 30C and 26C water, a trip to Havana with Sunwing is $75USD, but there was some delay on departure from Calgary, 5hrs to Varadero, 6hrs back to Calgary

Los Delfines: Great resort

This resort is in a great location in Varadero the staff are friendly and we have made many friends resort is clean and rooms are comfortable food is entertainment was good some items they ran out of but was replenished fairly quickly

Hotel Los Cactus: Not so great, quite dissappointed

I have been to Cuba previously a few times, I have always loved it and the people, also with the understanding that the food and availability of products isn't great, so I always rolled with it. WOW have things changed, the pool liner at the resort was in a dreadful state, bleached white and falling off everywhere, staff were eating at the buffet at the same time with the guests (in any country that's a bit odd) Guests with no bracelets- I ended up beside a few drunken 16-year-olds at dinner  [... read more]and at the pool trying to relax. Lots of staff asking all of the tourists to get them food, it is sad- they are without, and I took tons of product to leave and tipped well but even then, some of the staff wouldn't help you until they finished their conversations- they turn their back to you, I was disappointed and truthfully it no doubt will be my last trip to Cuba

Playa Vista Azul: Exceeded expectation

My hubby and I booked a ‘mini vacay’ for 4 days from February 27th to March 3rd/23. We just needed a moment away together~ to regain peace. I had no expectations going to Playa Vista Azul in Varadero~ but what we experienced was an amazing, beautiful resort nestled on stunning teal waters. The staff are outstanding from our check-in, to the waitstaff at Neptune, and the incredibly skilled bartenders. Playa Vista Azul, you have created loyal guests and we will look very forward to seeing yo [... read more]u again. : ) This jewel will not disappoint!

Iberostar Origin Playa Alameda: Some issues….

The grounds were well kept and the food is what you expect from Cuba however I do have a few concerns. The in room safe did not work, the rain shower head was a great idea however it leaked out the top and had damaged the plaster. The vent for the A/C was covered in mold (really bad). The fridge in the room was NEVER stocked and you had to beg for bottles of water. The draft taps hardly never worked and there was no option for canned beer in lieu. The cleaning staff didn’t sweep the floors, [... read more] they simply made the beds. The gym opened at 9 AM, a little late for my liking considering breakfast was served til 10 AM. Stores on site close way to early. The staff did do a great job keeping guests entertained. My GF and I made the best of it but in this current financial climate I can see people being upset with the cost of a vacation and the quality you receive in return.