Iberostar Waves Paraiso del Mar: Best vacation by far

Wow. To start, there are so many misconceptions regarding Mexico and travelling as a tourist. We stayed at the Iberostar ParaiÅ›o Del Mar in the Riviera Maya for one week October 28th to the 4th 2019 We’ve been travelling to the tropics since the early 2000’s and by far this resort and country have far exceeded our expectations. Cancun airport is modern and clean, security/customs was welcoming and our shuttle service to our resort was smooth sailing! This is the best resort w [... read more]e have ever stayed at. With its grand size we were thankful for the shuttle service and 24hr service available. The staff are incredibly warm and welcoming, friendly and genuine. Front desk staff is incredible - Eduardo is a huge asset to their team and has only been with this hotel for a short time. Nurture his growth in this industry. He has a gift. (Shout out to Fatima who has worked at this resort for 18yrs) - the animation team was engaging and inclusive and brought everyone together. There are so many lounge chairs, sun and shade spots, lots of covered beds. The food was the best we’ve ever had, lots of options and quality was great. This is our new spot, and we can’t wait to bring friends and family back next October too! Keep up the great work Paraiso Del Mar! Thanks for the memories Mexico 🇲🇽 -Signed, the happy Canadian

Iberostar Selection Ensenachos: Great honeymoon!

Room was beyond expectations. Very large with 2 bathrooms, l/r, d/r, kitchenette, huge bedrooom and great outdoor space. Loved the hot tub on terrace. Very private. Beach was gorgeous. Service and people were exceptional!

Iberostar Waves Paraiso Beach: Wonderful

Great hotel, staff was good. Room was good, food excellent. Well worth the money. It is a very large resort but they have a tram that comes approximately every 10 mins. Shopping center, casino No complaints at all. As a hint use the iberostar app to book al a carts or any communication with the hotel.

Hotel Mojito: Iberostar Mojito

Everything about this resort is wonderful. The beach, the gardens, the pools, the food and most of all, the lovely Cubans who are so kind and helpful. Our room was spacious and very clean thanks to the hardworking chambermaids. It was an amazing trip!

Iberostar Selection Paraiso Lindo: Everything you and you family could possibly want or need in a vacation

This place was amazing if you don’t mind the larger resorts. Food was good, entertainment was excellent, grounds were kept very clean. Accommodations were good. The only thing negative that I seen was the hotel REALLY tried hard to promote their services. It becomes a bother at times.

Iberostar Origin Daiquiri: Staff Make A Vacation Pure Enjoyment

Iberostar Daquari – Cayo Coco, Cuba We arrived close to 10:00 p.m. and were greeted by the friendliest desk staff I have ever encountered. One clerk ran over to see if they could leave the buffet open later for us and said we could leave our bags and check in after dinner. Staff were very kind from the start, we went on to find that all the staff in every section of the hotel were just as friendly and helpful. This is a compact resort with brightly painted buildings named after cities i [... read more]n Cuba. The resort is directly on the beach with beautiful landscaping. Even though the resort was running at 30% or less capacity, everything was available to guests. High quality entertainment was brought in each evening in the lobby. We did not attend the performances in the theatre, but they looked like fun. The room was average and a little on the small side with some typical wear and tear you find in tropical ocean side resorts. The big plus was that there was an ocean view from the garden level where our room was. The food and liquor was not as good as a higher star resort but beautifully laid out and served by delightful staff. The beach was absolute perfection and the pools were very well kept. The beachside restaurant and snack bar were very good and what they lacked in selection they made up in friendly service. Overall I would recommend this resort for any type of visitor to Cuba, older folks, families, singles and couples. A relaxing or interactive vacation depending on what you are looking for. Note to management that name tags would be a good addition to personalize the staff and help some of us remember names.

Iberostar Waves Quetzal: Loved it

My husband and I thoroughly enjoyed this property. The property is meticulously kept. Staff are gracious and attentive. The food was fantastic and the beach and pool were both great. Only one sore spot was the noise from the pool area with music which is very loud on the beach and pool area and while some go to the resort for that purpose there were many who did not sign up for it. This was a small point however and would not prevent us from returning. As well the evening entertainment on smalle [... read more]r stages at both resort bars was a wonderful find. Extremely talented artist playing everything from Blues to Flamenco. Real gems which should be featured. As well the location was wonderful where you are surrounded by monkeys, Iguanas, turtles ,parrots ,peacocks and the list goes on. This was a great resort. We will return!

Iberostar Selection Paraiso Lindo: Amazing Resort

This was our second year at this resort. We came back because of the service. The wait staff are efficient and friendly. Our favorite waiter for breakfast and lunch was Ishmel. He went out of his way to please us. The day time activities are good. Water exercise and the dance lessons were two of my favorites. I missed the cookies and cheesecake that were available in the lobby bar last year. The coffee house dose not have as nice pastries. Our rooms were well taken care of by the cleani [... read more]ng staff. Always something special on our bed when we walked in. Restaurants were very good.

Iberostar Waves Rose Hall Beach: Good Resort

The Iberostar Rose Hall Beach is the lower end of three Iberostar all-inclusives on the same stretch of beach. The other 2 higher end places must be great because the Beach is a really good place. The food and service were very good with a couple of minor service hiccups. The room was nice and the cleaning staff did an excellent job. Our only complaint would be the constant chatter of the "entertainment staff" and the almost unending bad music played non-stop at the pool, which unfortunately cou [... read more]ld be heard all over the beach as well. But over all, this is a good place to stay.

Iberostar Origin Laguna Azul: Not a good experience!

I sent my wife and 5-year old away to spend some special time together. Aside from the beautiful beach, every day she would call home, tell me how much she loves to spend time with our son, then she would make a list of everything terrible at the resort: 1. No toilet paper for 3 days (thank goodness she brought baby wipes) 2. Food was terrible (even by Cuba standards) 3. One day a maintenance person walked into her room while she was inside. Nobody was called or asked to drop by. She pre [... read more]viously thought some of her belongings were ruffled through 4. Wi-fi at the resort was pretty limited (and expensive) Overall we have collectively decided that we will no longer travel to Cuba. It unfortunate, but it was truly that bad.

JOIA Paraiso by Iberostar: Amazing resort and even better staff and service!

We had a great stay at the Iberostar Grand in Quintana Roo. The food was excellent, beach was right there! And the entire place was clean and beautiful. It would have been a perfect vacation if we weren’t robbed...by the police! Stay away from rental cars and driving on your own. We rented a Jeep and one night we were stopped for a supposed road violation, even though I was just following traffic. I was stopped and no ticket was given. Instead the local police decided to try and extort $250 US [... read more]D from me. I was held in a police cruiser for 30 mins at the side of the highway at midnight with my wife panicking in our pulled over rental car as they tried to convince me to pay them the $250 right then and there in cash. We had just over $100 on us and they were then trying to get us to an ATM. They finally took what we had and then let us go. Yes. The police. The police in Quintana Roo México. Never ever going back to that country ever again. If you can’t trust the police who can you trust? They are criminals. Stay away. Too bad. The hotels need to get together and fix this problem. The police will drive them to bankruptcy eventually. Small mindedness is killing Mexico. Awful.

Iberostar Origin Laguna Azul: Titanic of Cuba

Poor hygiene. Hotel has deteriorated considerably. Japanese restaurant makes you sick. Two of the four restaurants closed. Waterfall not repaired in two years! Rooms filthy and not cleaned daily, no towels, drinks, sheets not changed. Cockroaches everywhere. Hallways and stairs poorly lit and slippery. Ran out of drinks daily but had for some special guests only. Staff ignored all requests. Guest relations and managers rude and inefficient-patronizing and dismissive. Beach gorgeous. Many [... read more] broken chairs. Very expensive for lack of amenities and service. Is a two star at most. If it was the Titanic, guests are third class passengers. Bring your own lifejacket.

Iberostar Grand Packard: A Worthwhile View

The hotel is central of most major tourist attractions and restaurants. The best feature of the hotel is the 6th floor view from the infinity pool area which faces the El Morro castle. Sunrise from this hotel is an attraction of its own. The facility is about a year old so everything is new and pristine. The hotel is on the higher tier of cost, but worth the stay.

Iberostar Origin Laguna Azul: Fantastic Trip

We stayed here from October 15-22, 2019. We booked an ocean view room and the view we had was amazing! When checking in, we arrived a lot earlier than check in time and was given our room keys and was so pleased with our room. The food was great for Cuban standards. We were never hungry. The staff was always smiling and happy. We are hoping to come back again soon!!

Iberostar Waves Rose Hall Beach: Good Hotel

Rooms were clean beds comfortable public washrooms very clean bars and restaurants and pool areas are amazing..Meals are very good with lots of choices for everyone... Staff were overwhelmed @ times but all in all they were friendly and very helpful in everything

Iberostar Selection Playa Mita: Outstanding family resort !

My wife and I celebrated our 65 birthdays by spend 8 days with our sons and their families (10 of us with the g/kids ranging in age from 3 to 16) at this resort........perfectly suited for a family vacation. From the excellent choice in restaurants, the kids camp, the quality of food, the various activities(for all ages) the nightly shows to the choice of entertainment and the level of service the entire family rated this resort as a 10. The rooms were nicely laid out and very clean.......in fa [... read more]ct the entire property was immaculate and well taken care of. Service from check in, at the restaurants , by the pool or on the beach to maid service was superb. The staff were all extremely polite, fun and very caring....... Jesus & Myra at the beach roof top bar went out of their way to ensure for my second visit there was a bottle of Jack Daniel's behind the bar. Johnny, Pepe and all the event staff did an excellent job and appeared to be always having fun A couple of recommendations would include a new location for the beach volleyball (too many pebbles) and the need to keep birds away from the pool area ( especially by the umbrellas & lounges near the restaurants)

Iberostar Origin Daiquiri: Great Resort

After many vacations to Cuba our week at Iberostar Daiquiri was as good as it gets. This was our fourth time to this resort so obviously we enjoy this place and this time everything was exceptional. Our room ideally located,the staff worked hard and were exceedingly pleasant and fun to be with. Since it was off season the buffet changed location for supper several times and the final night was set up by the pool. The result of their effort was excellent,the food very good and varied and the show [... read more] after special. The other guests at the resort were a fun bunch who seemed to thoroughly enjoy themselves and forget the outside world during their vacation. The beach was really good and the new jetty a welcome addition especially if one likes to fish. The resort is small and older but well maintained which we enjoyed more then some of the new resorts with all their glitter.

Iberostar Origin Daiquiri: 2 Star Hotel

I just came back from a week long vacation at the Iberostar Daiquiri (Oct/19) and was not extremely impressed with the overall quality of the hotel. Although it was clean it was quite old. We were 3 people so the room that was provided for us was a king bed and my son had to sleep on a pull out couch. There were days when the maid staff did not re-fill the fridge with water and pop. The main bathrooms were constantly out of toilet paper, they unplugged the hand dryers and there was never any soa [... read more]p in the dispensers. The pool bar snacks were not great and only ran in the afternoon. There was nothing available past 10 p.m. As it was off season the resort decided to close 1/2 of the amenities so their was only 1 ala cart available each night. They advised me they were full but a 1/3 of the tables were empty and did not have any place settings. The night time entertainment was severely lacking. We went to the night club to see the dancers each night. When they had games they were basically drinking games against the staff. The entertainment lacked any real creativity. The lobby had singers most nights and they were excellent. The night club then closed for the evening so everyone had to congregate at the lobby bar. I attempted to use the gym one day but thought I was going to pass out from heat exhaustion as the room did not have any air conditioning. The staff for the most part was very friendly although there were a few men who were a bit pushy for attention. Weather was amazing and the beach was clean and comfortable.

Iberostar Origin Daiquiri: THE BEST STAFF IN THE WORLD!

This resort should pride themselves on the staff they have working for them. I will never forget my experience there with all the entertainers. Jormer Entenza was the most incredible host. Clean hotel and the views of the beach was worth every moment. However, I experienced an unfortunate incident of harassment by another guest and their party and nothing was done to assist me. WestJet Vacations was also notified about the incident and did nothing as well.

Iberostar Origin Playa Alameda: Good value for the price!

Very nice resort, friendly service at the front desk, rooms were fine, cleaned later in the day not in the morning but good job, buffet restaurant great service and very good food, enjoyed morning fresh fruit juices, bakes fantastic, good selection of items. Romantico restaurant I would suggest some music in the background (perhaps romantic music) food just ok, Italian food was good but the best a la carte turned out to be Caribbean restaurant. Bars could have more servers as it was always lined [... read more] up, on couple of occasions beach bar run out of glasses, so no serving unless you had your own cup. Beach activities great! the team is very good. Entertainment at night very enjoyable, great team of professional dancers and singers. We enjoyed very much evenings at 8.30 with Cuban music entertainment. The restaurant by the beach was not open -not sure why? Over all very good value for the price -worth to go back :) Beach and water breath taken :)