Hotel Bella Costa: Will never stay there again

Very unkept resort, Grass was 2’ long in places. I have 3 kids ages 4-9, there was no kids club operational, only one entertainment activity at 930 nightly with nothing during the day to entertain the kids or adults. Pool had no water in it for 10 of 14 days we were there. They did offer to switch us hotels but my family of 15 was with us and it was really difficult to keep us all together. This was my 2nd time to Cuba and the first time was a cheaper resort that was way better. Save y [... read more]our money with this place. That said some of the staff were amazing

Iberostar Selection Paraiso Lindo: Great resort

It was amazing. We like how they trit us there. The hotel was clean. The food and drinks was good. People are friendly. We really like there. Hopefully we gonna come back there for the next vacation. Thank you guys

Iberostar Selection Paraiso Lindo: Stopover in Paradise

As expected the Iberostar Resorts performed at a very hi quality standards. Everything they offered, from Food , multitude of restaurants beaches,, rooms cleanness, immaculate resort excellent food variety ...everything. The fact that in Playa Paraiso there are 5 Iberostar resorts coupled together with privileges all around is a bonus. Everything was excellent without any fault...way to go

JOIA Bavaro by Iberostar: Best Resort in Dominican for Couples

The hotel was gorgeous upon first stepping foot inside for our honeymoon, the service is topnotch and genuinely given by the wonderful staff which strive to make your visit that much more special and enjoyable. Rooms were always kept clean along with the facilities, every day our room was decorated with different arrangements to keep our stay welcoming along with the delicious chocolates and beverages in our mini fridge. Considering it was our honeymoon they made sure to help keep it romantic wi [... read more]th champagne and rose petals, also notable was Samuel who went above and beyond, the best server anyone could ask for. The shampoo and other cleaning products were very nice for our hair and skin. The food was the least of our concerns during the whole vacation because of the great reviews my wife and I read before deciding, gluten free was an important aspect because she is Celiac which is a serious allergy to gluten so that kind of care and attention was vital. They delivered, she didn't seem to have any reactions or symptoms. Food was plentiful and delicious, the amenities like the pools and volleyball, ping pong, numerous open hut type areas where you could lay by the beach and enjoy the beautiful view of the ocean was wonderful. I highly recommend Iberostar, it's left such a good impression that we will choose this hotel establishment at other future destinations abroad.

Iberostar Origin Daiquiri: Peaceful resort

I thought the staff did an amazing job when you consider the lack of tourists due to the collapse of Thomas cook...went out of their way to entertain us......pools were great....lots of activities....and the food wasn't all that bad....rooms were old but clean....still trying to get things back after last hurricane....problems were dealt with as quickly as possible....my husband and I would definitely return here

Iberostar Origin Bella Vista Varadero: Amazing

We had a really good time, my son love the kid club , the room service was good and clean . Beach was nice and the pool very clean. The food in the buffet was ok no complain was varity to eat. The ladies in the kids club amazing my son love them.

Iberostar Selection Holguin: Beautiful resort

Well, the pool was already under renovation....we had to trot over to the pool at the star prestige section. The staff was excellent. It made for a lot of walking. The beach was quite nice. the water was warm, if a bit cloudy...probably due to some hurricane. Food was quite good, but not as much variety due to there not being too many people. Over all, I would recommend this hotel.

Iberostar Origin Daiquiri: Room for major imrovement

Hotel is in declining repair, common areas, hall ways all in need of paint and updated lighting. Our room was ok but was missing light bulbs, very common theme in most rooms. Buffet was typical and menu never changed. Specialty restaurants were better option. Pool area was good but resort ran out of towels. Would not recommend this resort and would not consider returning. Beach area in terrible shape with no maintenance, no effort to fix walkways, tidy up loungers, groom the beach area.

Hotel Bella Costa: The hotel was okay.

Nice, impressive lobby. The staff was very friendly and courteous even with some of the tougher to please members of our group. There was 3 elevators but one never seemed to be in service. There was no out of service sign, it just seemed to not operate. We couldn't figure out the number of floors. The elevator had 7 floors plus the lobby but we only counted 5 from the outside. Go figure? The hallways were well light. On our floor, there were some bare wires hanging out of the wall. Just hangin [... read more]g there. Nice rooms. Mine was great. The patio was almost as big as the room. It had an awesome view of the ocean, palm trees and the pool. The only problem i encountered was the phone didn't work. I tried to call down to complain about the noise in the middle of the night, the phone was dead. The food sucked. It really had no flavour but that was all over Cuba. My rating would be 8* of 10

Iberostar Selection Ensenachos: Amazing Resort with Amazing Staff- Coral Section

The Grand Village (Coral Section) is where we stayed and it really is a paradise. From the moment you arrive you are greeted like family returning home. We arrived very late to the hotel , but the check in was fast and easy as they had everything ready for us, we were then taken by golf cart to our room where they had the room cool and the hot tub warm for our first night. Our Villas were amazing and the new addition of the step up jacuzzi was a great way to relax during your down time ,  [... read more]or to settle in for the night, with a beautiful view of the ocean. On our second day our main room AC went down,(but the bedroom AC was still working great so everything was still OK and cool) , the staff was there right away to try and fix it, unfortunately they did not have a part and said they would return the next day. Again the next day they came and still did not have the part so without asking they offered to move our room to another villa, which we did with their help.The staff in this section are beyond amazing and really know how to make your stay the best it can be. The meals were amazing as well. Lunch at the beach grill right on the ocean , can't be beat! And the daily lobster was an added bonus. We ate most meals at the Grand Village but did try the buffet once, however , the main buffet was under renovation so we they had something set up in one of the restaurants for guests, it was not that great so at that point we decided not to eat outside the villa section. The only cons from our trip was that the resort does need some updating. The paths to the beach needed repairs and it is very dark at night with few lights along the paths actually working.Also, some nightly entertainment in the lobby area of the main resort when relaxing after dinner would be a nice addition as well. But overall , my wife and i had a great trip and will be returning again very soon.

Iberostar Selection Rose Hall Suites: Excellent Resort !

Resort grounds were clean and nicely manicured. Every area of resort was easily accessible. Lazy river was fun. Food was great & lots of variety. Staff throughout resort were all friendly , always approachable and made us feel welcome.

Iberostar Selection Ensenachos: Worst Cuban experience for 8 years

It was my 10th visit to Cuba and worst one. Good sides: staff very friendly and tried their best, weather OK, beach good for leisure and snorkeling as well. Bad side: FRAUD! We were promised and paid for 4-1/2* service, got food around 2*. Main buffet (both floors) been closed just before our arrival and we were not informed about it. Cuban rep of AirTransat told us that they informed Canadian counterpart, nobody passed this information tom us. For 3 days stay locations for breakfast and lun [... read more]ch changed twice! About food offered: 1. No buffet at all. 2. No frying station - just plain omelet for breakfast with bad oily taste delivered from the kitchen. 3. A lot of flies on the vegetables - after our comment waiters move boxes to kitchen and delivered to tourists by request on the plates (just hid it from main dining room, ha-ha). 4. Even at diner restaurants provided over salted or hard/chewy meat. A lot of mosquitoes on site, we were told by hotel's employee that due to lower number of guests all services and headcount reduced by 1/3 (approximately). CONCLUSION: never ever going to this resort. Mexico all Jamaica/Dominican Republic looks less risky choice for off-season (second week of September).

Iberostar Waves Rose Hall Beach: Good resort

The hotel, location, food, and people are excellent, beach is good but not everyone will be able to tolerate very loud music on the beach. The level of noise definitely exceeded safe for hearing level. Based on the foregoing this resort can be recommended for young generation while family with kids should either consider less noisy locations or take ear plugs.

Iberostar Origin Playa Pilar: Very nice resort. Friendly people all around.

Plenty of food to pick from. The restaurants a la carta were also nice and clean. Rooms are clean and well maintained. Good place to spend your vacation. Grounds are nicely landscaped and managed. Would go back for sure

Iberostar Origin Daiquiri: Iberostar daiquiri

I hav been to the daiquiri 14 times enjoyedit each time.you get to know the staff and they become your family. It is a small resort easy access to every thing and beautiful beach.that you can enjoy a long walk to see the sun rise or later sun set.

Iberostar Origin Daiquiri: It's Cuba...and I love it everytime!!!

I have been to Iberostar Daiquiri 3 times. It is pleasant, beautiful and relaxing. The grounds are clean, precise and organized. The hospitality is amazing. Yanet at the lobby bar is attentive to your needs and diligent to ensure you are hydrated. The beach is beautiful. Miguel the lifeguard is so friendly and full of information regarding Cuba and all within the beautiful country. If you have a chance to take the bus to Pillar Beach; do it!!! The rooms are cleaned daily. Downfall; limite [... read more]d towels...bring your own. Bring ketchup, bug spray, extra large Bubba and a positive attitude. A rainy day cannot be controlled but a negative Nancy can stay home. Iberostar Daiquiri...I'll see you again.

Iberostar Origin Daiquiri: Great resort to visit!

The grounds were well kept. Staff were very friendly and hard working. No bugs were seen in my room. The mosquitos were a little bad at night but I brought bug spray with me. I did see them fogging the area at dusk and dawn. Beach was awesome and beautiful.... loved the pier and swimming/snorkeling with the fish. Food was not bad either. There was always fresh fish available. Bread was yummy and not as bothersome as our Canadian preservative filled bread! Overall wonderful experience and wo [... read more]uld go again in a heart beat!

Iberostar Origin Laguna Azul: Worth less than what we paid

The resort looks average for a 5*. The rooms are kinda old. The activities are limited same as the availability of the towels at the pool.. The food is bad. The staff is not friendly you must tip first.

Iberostar Origin Bella Vista Varadero: Unfortunately, would not recommend this resort.

We just returned from our trip to Varadero and this hotel. We did a lot of research before booking at this hotel and wish we had done more. I will not return to this resort, ever! First, the positive parts: beaches are beautiful, entertainment is great and very professional, a-la-carte restaurants are very good, one of the best cappucino I have had and the majority of staff are wonderful. Unfortunately, these positive parts did not override the negative parts of the vacation and this resort. We  [... read more]had issues with both our rooms: shower head in one room did not stay on the wall (reported this 4 times to front desk), safe did not work in one room and patio door in the other room was so difficult to open (again, reported this 4 times to the front desk). None of these issues were resolved by the end of our stay. I also left a note with the person at reception when we checked out in the hopes that we can make someone else's vacation a little less stressful. On a few occasions, we came back from a long day at the beach to find no bath or hand towels in our roon - time to chase down a maid.One room smelled musty and not sure why. The A/C stopped working in this same room and after hours of waiting for someone to come up, it seems that the issue was the patio door wasn't closed all the way, so the A/C turns off. Why the person at reception couldn't have troubleshooted this is beyond me. I am shocked that this hotel is supposed to be newer (some reviews say 2 years old!) as it definitely looks worn: stains on the cushions of the lobby, broken tiles in lobby and hallway of our floor. One of the pools (and there are only two adult pools) was closed for 5 of the 7 days we were there. Half of the cabanas on the side where the out of service pool was were out of service or under construction. At least 4 of the showers coming off the beach were out of service the entire time we were there. Many broken beach chairs on the beach. All umbrellas look very worn and some were broken or ripped. We weren't able to replace beach towels on 3 of our 7 days there as they were out of clean towels. Buffet: reasonable assortment of food both prepared and in stations and made to order although the made to order lines (for pasta, grilled meat and omelettes) were long. For example, the cooks at these stations would only do one pasta at a time even though they had 3 or 4 areas to prepare.....please, speed up this process so people don't get frustrated waiting for their food. Same issue with the omelette station at breakfast. Although they tried to vary the assortment, the food all seemed the same to me. Breakfast included french toast, sunny side up eggs, made to order omelettes, scrambled eggs etc. There was lots of fresh fruits and desserts each day. You won't go hungry but you will get tired of the huge dining hall with loads of people. Unfortuntely, 3 out of 4 of us had stomach issues while we were there. Although we tried to drink only the bottled water that they provide, it is almost impossible to avoid drinking water that is not bottled. I also witnessed on many occasions, the cooks using the same utensils for raw and cooked food and for different types of meat - can you say cross contamination? Drinks: I suspect the alcohol is watered down and I don't know if this is so the resort limits their liability or to reduce costs. Beach towels must be replaced first thing in the morning - ie at 9am when they open. We went later in the day 3 times and there were no more clean towels. I would think they would just keep washing these towels all day but when they are out, they're out. My one recommendation for the person responsible for reading this review and addressing it is to have more maintenance people working at the resort. With a hotel this big and with so many people using the facilities, I don't doubt that things will break or wear down but a good part of the annual operating budget should go towards maintenance: fixing things, replacing things etc. It really dampers a vacation when you have to deal with issues that you shouldn't have to deal with; and when no one addresses your issues when you bring it/them to their attention - it's like they either don't care or really don't have enough people to deal with things. In reading other reviews, it seems this is a common theme.

Iberostar Origin Laguna Azul: Very good resort. This resort value 4 - 4.5 stars

I came back from this resort 3 days ago (02 Sept 2019), I spent 8 days and 7 nights at this resort. I won't give 5 stars for this resort but I will give 4-4.5 stars for this resort. All staffs are nice and friendly. Food are very good. I eat at least 18 meals in the buffet in my trip but I never see any cockroach in the buffet area. Staff keeps wiping the buffet area. Honestly, there are a lot of flies and some birds flying in buffet area but this is an open area and also a lot of tree outside [... read more], I completely understand this is nature. Buffet food are out of our expectation, all food tastes good especially dessert area. Drink are free. Alcohol drink taste good. The only disadvantage is no alcohol drink menu, we don't know the name to order the drink. They better provide the drink menu to travelers. Room are clean and A/C is working all day. We are in the middle of the building, unfortunately, Varadero have thunderstorm and raining heavily 3 days (keep raining heavily more than 6 hrs after 7pm). Some of the ceiling are dripping water and my floor corridor are flooding but the resort cannot control heavily rain, this is also out of their expectation. Cause of the heavy rain, our room are out of electricity a few hours but finally they fix it. Some of the paint in my room is peeling off but this is not a big deal for us. Bed is very big, mattress is too soft, need to replace. Towel is not changing every day except you requested. The room keeper will provide a new towel when you requested for it. I don't know how long they change the pool towels in the room but we keep using the same pool towels in 7 days. This resort provide a swimming towel beside the swimming pool area but a lot of time out of towel. Toilet is clean and working well. The room keeper provide us toilet paper but no tissue in the room. You need to bring tissue by yourself. In the resort some public toilet locks are not working. I really don't know why some of the travelers never flush in the public toilet after use. Room refrigerator always keeps 1 large bottle of water, 2 cola and 1 beer. Only 1 day, they forget to refill the drink but I report to front desk, they refill the drink when I go back the room. Snack bar is 24 hrs, burger tastes good but never have hot dogs. Pizza and French fries are average. Beach is beautiful. Sand is soft, sea water is warm. I hate some travelers smoke in the beach and through the cigarette everywhere. Beach equipment is free, everyone can use 30 mins. Offer free life jacket when you use the beach equipment. Swimming Pool is clean. The deepest is 1.04m, it is good for family with kids but small kids still need to be careful. I just saw an infant without life jacket playing aside the pool and fell into the water. Fortunately, her aunt just help him out of the water immediately, his father is watching his phone, his mother is taking a photo. The pool is not clean because a lot of travelers did not clean their body and feet after going to the beach and then jump into the swimming pool. That's why some of the sand under the water and aside pool area. A lot of travelers drink inside the swimming pool, some of them leave their plastic cup inside the swimming pool, sometimes wind blows the empty plastic cup into the swimming pool, too. Tennis, table tennis, basketball, shooting game, pool game, you need to check the working hour and make the reservation except you bring your own equipment. Basketball not enough air, table tennis is weird the ball is not bouncing normally. They have pool table but no ball and cues, need to go somewhere to pick up the balls and cues. Gym is in 5th floor. Very good condition. Went to gym a few times because noon - 3:00pm is not suitable to swim (easy to get sunburn). We spent a few days in the gym between noon - 3:00pm. The Jacuzzi is next to the gym room, this is warm water open view Jacuzzi. Very good to relax and good view but not for people under 18. I need to ask my son go to gym, me and my wife can go to Jacuzzi for 15 mins. Check out is easy, just returned the room key and that's it. No any hard time. Check the shuttle bus to airport by yourself 1 day before check out. The receptionist does not know anything about airport shuttle bus. Wifi is 1 CUC per hour. Only in specific area can use wifi. Try not to use wifi in your vacation, better spend more time with your family than your devices.