Excellence Riviera Cancun: ERC - Beautiful Mexican Resort !

If you are looking for a beautiful resort with everything you expect in a luxury hotel, search no further. The Excellence Riviera Cancun delivered the wonderful experience we were looking for. A short 20 minute commute from Cancun airport and you're there. From the "welcome home" greeting upon arrival at ERC, to the hug good-bye from the entertainment staff, we loved this resort. We've been to Cuba, Dominican and Mexico before but this resort topped them all. The entire staff on this resort go o [... read more]ut of there way to ensure your stay is enjoyable and memorable. The resturants were all lovely with exceptional food and atmosphere. No reservations were required which we really appreciated. The daily and nightly entertainment was the best we've seen for resort entertainment. The live musical acts each day were exceptionally good. The Mexican Fiesta night was a highlight for the nightly entertainment. The resort grounds are extremely well kept and maintained with gorgeous flowers and schrubs wherever you look. If you like quiet areas to read, sunbathe or just relax in the shade away from the entertainment, there were plenty of spots along meandering pools around the resort. If you like music, entertainment and contests with plenty of action, there is lots of that too on the beach or at the pool bars. Our room was clean, inviting and had very comfortable beds. The large shower was wonderful. Our balcony was spacious with a chair and custom lounger. The fridge was well stocked each day with cold beer, water, juice and soda. The room also came stocked with wine, vodka, rum, tequilla, snacks. We stayed in Spa 3 on the third floor which gave us a great view of the resort and the sun rising each morning over the Carribean Sea. We enjoyed the resort activities very much. Archery, air rifle, beach volleyball and a bicycle ride to Puerto Morellos to name a few. We did a 1/2 day excursion to Playa del Carmen and shopped while we strolled 5th Avenue. The ERC is an outstanding value for this level of resort. We met many nice guests that were from Canada, United States, Britain and Scotland. We did not take advantage of the spa but heard many great reviews from other guests of the resort. We will definitely take advantage of the spa on our next visit to ERC.

Bahia Principe Explore Coba: Absolutely amazing!

Everything was perfect! Food was awesome and no shortage of it. We went to 2 a la carte restaurants and they were fabulous! Lots of little snack bars handy to everything. Rooms were great, could have used a mop on the floors though. Lots of trolleys to the beach & shopping. Loved loved loved it!

Grand Decameron Complex Bucerias Trademark: definately not a 4 star as advertised

grounds are well kept, adult pool and building is too far from the water, only 1 of the a la carte restaurants is really at an a la carte level,reservations had to be booked early in the morning and you had to line up for close an hour to do this-a real spoiler for a holiday, beds were hard and the complex is loud gererally most of the day and evening with a pa system or outdoor show, blasting, no kleenex provided in the rooms, use of a safe had a daily charge,rooms were not nicely appointed and [... read more] the drapes were covered in mildew. very dissappointing and frustrating vacation. distance and time by bus was not advertised accurately, it took the good part of an hour to get to Puerto Vallarta and that involved a bus transfer,this complex is not being advertised accurately and is not well located, it costs $50 to get a taxi to Puerto Vallarta and back. pictures of this resort are misleading on the internet search,would definately not stay here again or recommend it to anyone

Royalton Riviera Cancun Resort and Spa: Great Vacation at Royalton Riviera Cancun!!!!!!

Overview- we are a couple aged 30-33 and booked a 7 day stay in the main Royalton hotel in the standard room category: luxury junior suite. Check-In- we arrived at 12 Noon and were greeted with towels and champagne. Meet were escorted to the front desk and advised our room would be available at 1pm, given bracelets and went to look around. We were upgraded to an ocean view room. I would give the check-in process a 3/5 only because we were hounded the minute we left the front desk by someone off [... read more]ering to give us a "tour of the place" (aka and $200 worth of free vouchers to attend a breakfast meeting for the vacation club). Rooms- we loved our room- it had all the main amenities, slippers, mini fridge with beer, soda and water with chips (no juices). Free calling to Canada. 24 room service. I would give the room faculties a 4.5/5 Pools- they are plentiful but we could never find a chair, likely because it was so busy due to it being Easter break. The splash park pool for kids is amazing and (if I had kids) I would bring my kids here just for that feature!! Sadly, we decided to upgrade to a swim out at The Hideaway because we could never get a chair anywhere. We paid for the upgrade although we understand some guests continue to get free upgrades. I would give the pool facilities a 3/5 because at max capacity this resort was not able to accommodate all guests who paid to use these facilities. Security does checks and did remove belongings left unattended for over 45mins to ensure "reserved seats" could be used by the countless guests seeking a poolside lounger. Beach- soft sand, many chairs but only some with umbrellas but no beach palapas anywhere. There is a beach bar at the main area, one at the Diamond Club and one at The Hideaway. There is seaweed and this is a problem on the entire coast (which isn't a resort specific problem) but we aren't ocean swimmers so it didn't matter to us at all. Restaurants- the food was excellent. There is good variety in all the menus with casual and more formal dining options. All restaurants are exactly as described on the hotels website. We ate at every restaurant except Agave. I'd give the food 5/5!!! We thought the food was as good if not better (in variety, quality, presentation and overall taste) than Secrets Puerto Vallarta, Dreams Puerto Vallarta and Excellence Riviera Cancun. Hotel facilities- my absolute favourite thing about this resort was the endless options you had for relaxing- there were couches and sittings areas, poolside porch swings, seating by the coffee shop, at the different bars, indoor and outdoor areas......it was wonderful to have all these different seating places to relax (providing they weren't occupied). I loved the shops/casino area. I also loved the Mexican market evening on Mondays. The aesthetics of this property are gorgeous with detail to everything. The exterior driving up is not grandeur at all until you walk through the resort. Leaving to come home on our transfer bus you could hear other people say "wow! What's his place called? And look at that ocean view!!" I would rate the facilities 5/5. The only negative is the "single stall" public restrooms--these just aren't practical for the number of guests staying at this resort- many were always occupied and needed cleaning; often lineups. Bars- all the bars have top-shelf liquor, tons to pick from and some of them have drink menus including fun drinks for kids. I would give the quality, service and variety of bar options a 4.5/5. Housekeeping- this needs improvements- some days we had housekeeping and some days we didn't get it; we only had turn down service 2x out of our 7 day stay. They did clean the room well when they did come but sometimes the mini-bar guy forgot to leave coffee. I'd rate this area a 2/5. Room service- about a 35minute wait, food was always still very warm and delicious. However, every time I called I waited on hold forever so much that sometimes I'd hang up and call again. I rate this a 3/5 because it takes so long to get through. The Hideaway (adults only)- as mentioned before, we paid to upgrade for the last half of our vacation and had a swim-up room in the Hideway. I'll write another review under that after but I just want to say that this changed our holiday. Yes--the pool area was still busy and chairs were sparse but we didn't want a chair because we spent most of our time in the swim-up pool. It was sooo worth it and just made our vacation that much more awesome. If you are an adult couple wanting to relax poolside without the hassle of chair hunting at 8am (when you are trying to sleep in) than a swim-out room is a MUST! If anyone wants a criticism it's that the Hideaway is actually considered a separate resort (if you were booking in online)-- but all the other restaurants/bars and other facilities are for everyone including kids so be mindful that you are not staying exclusively in an adults only resort if you plan to use the other facilities of the Royalton. So the negatives!????-- 1. Vacation club hotel staff--we were constantly pestered by hotel staff offering us our $200 in vouchers if we came to a breakfast-- they are EVERYWHERE! There are concierge desk outside the elevator on every floor in the "family area" of the Royalton and we did not like being bothered all the time. We did not go and constantly said no. 2. Busy busy- it was Easter weekend and this resort was full. We couldn't get pool chairs by 8:30 everyday and I felt this was so unfortunate because everyone is a paying guest who should have equal opportunities to enjoy he facilities. I was ready to change hotels for the last part of our stay just so I could actually relax on a pool lounger but thankfully we upgraded to the other side and atleast had a a swim-out. There really isn't room for the hotel to get more chairs, it's already crowded--it just was a busy time of year and we were disappointed that we had to pay more money to essentially enjoy private pool facilities since the main ones we hoped to use were over crowded and the pools were jam packed (no floatie may relaxing unless you wanted a ball in the face). .................. Overall, we met some fun people, really loved the modern amenities of the resort and would return here if we book a swim out room preferably in The Hideaway. It will definitely be hard to find a resort that offers the amenities that Royalton Riviera did! We will Consider our next holiday possibly at this resort again or another Royalton property as we found our overall experience comparable to Dreams, Secrets and Excellence (although this place does not have the relaxed adults only intimacy of Excellence). Go for it, have fun and as their theme song says "live the Royalton life".

Grand Sunset Princess: Room for improvement

Let see the room was ok but had issues with the plumbing we had one tap that was very loose the other one would spray water on your face, the shower head was hanging down at a strange angle and was also very loose. The entire room felt dated and tired and when it rained water was leaking in from the ceiling! The bbq bar on the beach is a joke and needs a total remake, the beach and pools usually felt overcrowded and loud, we paid extra for the platinum room with the private pool and it was well  [... read more]worth the price even with the issues with the room.

Grand Palladium Colonial: Beautiful Resort

The rooms and grounds were always kept clean and the staff were very friendly. My friend and I are became sick from the food. Not sure what it was that made us sick but we didn't drink the water. Went on a Cenote trip that was amazing at Azumal.

Barcelo Maya Colonial: Amazing Resort

This resort was all I expected for cleanliness lovely grounds great pools and the food was great staff was very friendly and eager to help with any needs .It had a great childrens area if you have kids which we didn't so we stayed around the adult areas. There was a new mall with Strikers bowling ,Snooker Video golf and outside wake boarding and minuture golf. ALL IN ALL Great resort. However its an hour or so from Cancun Airport and the Bus that transfers you is( very very) cramped I believe it [... read more] was designed for children and other resorts we have been to Transfer you in Full size Greyhound type Buses. To bad such a nice resort p.s. Beach was great also with good snorkling

Las Palmas by the Sea: Location excellent

Great hotel and staff really friendly and courteous. The fully inclusive provided a lot of choice for three meals a day and the drinks were great. Ideal location 10 minutes by bus to downtown Puerto vallarta.

Friendly Fun Vallarta: Excellent vacation!

Second time at this resort....love it because of the wonderful staff and location. Recommend this resort to friends and family. Quick access to town. Food and drinks plentiful...new pizza oven makes pizzeria style pizzas. Cappuccino/ coffee bar now .

Golden Parnassus Resort & Spa: First time adults only resort experience

All the staff were very good. Food was excellent with a good selection available. Rooms were ok but need one with a king size bed. Very clean resort. The rooms can be noisy if you are on the lower floors. We went to get to sun and relax on the beach which was great. The guests that were there to party seemed to have a good time at the pool and pool bar. There were lots of activities going on to keep them busy.

Hyatt Vivid Playa Del Carmen: Incredible resort. Impeccable service

This was our 6th visit to this resort. We have travelled to many all inclusive resorts in several Caribbean islands and while we have enjoyed them all this is the only one we have come back to repeatedly. The rooms are beautiful with double jacuzzi tubs in even the base rooms. The location and service is what draws us back. Beach access and front entrance is a block from 5th avenue. Food is great. I don't know of any staff that weren't happy. The same staff the were at the concierge desk and the [... read more] main Buffett restaurant that we met three years ago so staff must be treated well.

Grand Decameron Los Cabos: Beautiful Resort

the welcoming committee was great, asked for things when we booked & got them.food was good, staff very friendly.they had a doctor on site, very convenient. didn,t have to fight for chairs at the beach or pool.

Occidental at Xcaret Destination: Amazing first visit to Mexico

This was a great place to stay. Lots of restaurants to choose from. Yes the resort is large but it allowed us to do a lot of exploring. Staff everyone were very accomadations. Our room was beautiful..

Dreams Riviera Cancun: Excellent Service

Good Dining area and top quality foods. Nice pool . perfect Wedding party. Good cleaning services. Twice a day! Good Beach seats plus Jacuzzi. Nice and comfortable lounge.good drink service and brands.

Blue Bay Grand Esmeralda: Great Resort!

Overall, a great resort for the price. Check-in was expedient, rooms were clean and well maintained (+ AC functioned properly), the food was very good, and the staff were friendly and helpful. The pool area is quite large and finding lounge chairs was never a problem. A sail boat was available to take out on your own (not always the case), and we enjoyed the snorkeling expedition we took that left directly from the resort property.

Bellevue Beach Paradise: Wonderul Week

The hotel staff can't be beat as they try to accommodate your every need, often forecasting your need in advance. The food in the common eating area was good and usually had some excellent options, but the jewel was the little Italy and Mediteranien returants, one of which required reservations. The beach was awesome but get out there at 10 AM to guarantee that you have an umbrella. The surf was a bit rough while we were there but you merely need to go out a bit deeper in the water to avoid cons [... read more]tant bombardment by the waves. The rooms were nothing special but the maid service was good. If you want luxurious rooms, this is not the place for you. Who stays in a room at such a place anyway. One more thing that I also appreciate about this place over more luxurious options is the number of areas outside where you can have privacy with a chair and a drink and a view if you want time away from a crowd. All in all, the most relaxing week I have had in a long time. Tips, ask for an ocean view with a balcony. Umbrellas by 10 AM. ots of heavy duty sunscreen. A deposit for a safe in your room. A trip by bus to the city (market 28) for some excellent Mexican food and a nice day out. The Xelha tour for a day full of relaxing snorkeling and more excellent Mexican food. The rest of the week on the beach.

Bahia Principe Explore Akumal: lovely resort

staff awesome,grounds spotless,food very good,room although at times damp (maybe a dehumidifier) was lovely. Could have used consistent room cleaning and stocking of mini bar,dirty sheets left on the floor one day near the end of the stay. Lovely towel animals in the first 3 days but none after that. An altercation between management and a guest took place in the lobby in front of the check in desk ,the guest was loud and rude. This confrontation should have been moved to an office or private ar [... read more]ea. It made a few guests uncomfortable. This was my first stay at this resort.

Occidental at Xcaret Destination: Amazing service fro Trip Central/Carol Webb

All service provided by Carol at Trip Central was above and beyond. We will definitely be calling her for our next vacation. I have been to Playa Del Carmen 6 times so I have a lot to compare to. This resort is very different and very cool! Really awsome jungle experience Amazing service from the hotels guest services in spite of the front desk being horrible. But we still really enjoyed this resort and would definitely go back after all front desk employees are fired!! :)

Grand Decameron Los Cabos: Great Small Resort

Hotel was small and intimate. If your looking for great service and a relaxing time, then this resort is for you. A big shout out to Jesus the manager. He is awesome. Lily with activity group was fun and full of energy. Antonio the bartender at the adult pool is one of the funniest servers I have ever meet. He was a blast.

Grand Palladium Vallarta: Great Resort

The hotel was amazing the rooms were clean and really nice. The staff was excellent and very friendly. The buffet and all the restaurants were delicious with a good variety of food. would go back there.