Barcelo Maya Tropical: Beautiful and amazing resort

Beach is absolutely gorgeous. Grounds are immaculate. Buffet food is varied and very good. Lots of free amenities. Friendly and helpful staff. Easy check in and check out. For the first time ever, this a resort I would definitely go back to and would recommend to others.

Catalonia Playa Maroma: Amazing Resort

Our stay was going exceptionally well until an unfortunate incident occurred: my children accidentally broke the TV in our room. The hotel charged me $800 for a replacement 45-inch non-smart TV, which, upon research, I found could be purchased for around $300. I expressed my concerns about this discrepancy and requested to discuss the matter with the manager. Regrettably, the managers did not make themselves available to meet with me. This experience left me feeling let down by the management's  [... read more]handling of the situation

Grand Palladium Colonial: Grand palladium Colonial

We booked through Trip Central, flew with Westjet and had a semi private transfer from Cancun Airport... The GP resort is amazing built among the mangroves, giving it a wonderful ambiance of nature. Lots of wildlife, from the flamingos greetings every morning, the shy agouti and the adventures of the coutimondi. Our room was dated, however it was kept spotless by our attend Angeles. We always had no less than four towels and washcloths. The entire staff were friendly and very accommodati [... read more]ng. Booking ala carte restaurants was easy with Christian and Nora. We never had to reserve a lounge or a palapa at the White Sands pool or on the beach. We also enjoyed the watersports, kayaking and peddle boats, it was often " red flag" due to high winds, the beach however had very little seaweed and was totally walkable. Did I mention how great the staff was...this is one resort we would definitely return to.

Barcelo Maya Tropical: Pleasant stay at Barceló Maya Tropical

We are two couples who stayed at the Barcelo Maya Tropical for two weeks in February. We enjoyed the variety and quality of the food at both the buffet restaurants and the a la cartes, although it was difficult getting reservations at the latter for the first few days. However some of the drinks at the pool bar were poor quality. The rooms we had were spacious and clean and the grounds very well maintained. We made extensive use of the massive fitness facility. The beach is nice although somewha [... read more]t rocky in spots. The pools are huge and for the little ones, the water parks looked well designed. Even though the resort is very large we found it easy to navigate and get around to the restaurants located throughout the complex. We found the staff very friendly overall. We found it good value for money and would return.

Bahia Principe Explore Tulum: Amazing resort!

The room was modern and well appointed with AC, Fan, Lighting, comfortable bed and couch. The grounds were immaculate with many tropical plants and constantly cared for by the gardeners. The menu was varied and the a la carte restaurants were top notch offering well prepared fabulous tasting dishes elegantly presented. The evening shows were very interesting and entertaining. There was always a place to reline on the long sandy beach to watch the surf roll in after a swim in the ocean. All of th [... read more]is was complimented by the super friendly and accommodating staff everywhere.

Sensira Resort and Spa: Highly Recommended

Absolutely loved the resort ! Stayed in the Ruby honeymoon suite with beautiful romantic views. The grounds, pools, buildings, restaurants and friendly courteous staff all made our 10 day visit go by too quickly. Hoping to return next year.

Barcelo Maya Riviera: Perfect, as always.

This is not my first trip to Barcelo AO and it won't be my last. The food was delicious, the grounds were immaculate, and the rooms were welcoming and comfortable. But the best thing about Barcelo is the staff. I have to say, they are so friendly and warm, kind and helpful. Each night we looked forward to having drinks at the lobby bar/terrace and always tried to sit in Yazmin or Norma's section. They are exceptional servers who work hard and make all guests feel like family. A special shout out [... read more] to Maru Navarro. This caring young lady always goes above and beyond for Barcelo guests, making their stay perfect, and smooth. We loved walking by the Premium lobby, just to wave or stop in to say hello and she always had a big, warm smile on her face. We love how she always goes the extra mile, to make the trip extraordinary, positive and memorable. I'd like to always give a shout out to David Quiroga and Araceli Castro, in the French restaurant (La Comedie) at the AO. Always a smile on their faces and they went out of their way to make sure our dining experience was top notch. Barcelo you have hired some great people, who work very hard to give guests a positive experience. Well done. See you next year.

Breathless Riviera Cancun: Amazing time

This is the fifth time I’ve been to this resort I have an amazing time always something to do any events shows and theme parties. Multiple pools to choose from with one crazy party pool who can ask for anything more

Blue Bay Grand Esmeralda: Just ok

The hotel was nice and clean. Huge resort and lots of greenery and golf carts to help with getting around. Rooms were clean and spacious and beds were comfortable. The drinks in our room were not replenished and needed to ask 5 times. The food was good .. you won’t starve. Entertainment was ok as well. Beach was horrible.. extremely dirty this was a huge let down. We made the most of it and had a nice time but I would not return. I prefer Dominican

Grand Oasis Riviera: Dissapointed

Poor service, low quality food, limited choices of food, low quality drinks, limited choices of drinks. Hotel management does not take ownership of their issues. We've been in a room without hot water for the first 4 days, then they change us to a new room on Sunday at 9pm., after everyday notifications of this issue. Absolutely not worthy to come back

Royalton Splash Riviera Cancun: Good but not great

Nice stay, food soso, beach soso, resort nice, not enough staff, rude from time to time, but likely due to shirr staff. Same company runs Planet H at Costa M. That resort was nicer, better food, and staff.

Bahia Principe Escape Sian Ka'an: Great Resort Overall

Do you homework on reviews beforehand and you will not be disappointed. The grounds, amenities, and rooms here are excellent. There is no beach access directly on the resort but there are trolley's that come by every 10-15 minutes that take you across the highway to the non-adult Bahia Properties which are coastal. Older demographic of guests, very quiet for the most part. Pools are pretty small but you can always find a chair at one of them. Non-smoking unless in designated areas which was a bo [... read more]nus. Lots of a la carte choices if you want to venture to one of the resorts across the highway, only 2 on site. Can always get something to eat between the buffet and poolside snack bar. Food was above average IMO. Service was excellent no matter what property you are on. Great spot for pure relaxation and quiet, if you are looking to party or for good nightlife you should look elsewhere.

Ocean Coral and Turquesa: Fabulous resort

We had a good 2 week stay at this resort. The resort is large but everything was easy to get to. The weather was perfect with only 1 rainy day where they held the outdoor activities in the lobby. The pool was really nice but found it was cold in the morning but warmed up later in the day. The room was spacious with the most comfortable beds. I had the best sleeps while I was there. The showers were big but very slippery. Our package had a trip to Playa del Carmen which we took advantage of.  [... read more]Nice town with lots of souvenirs and hi end stores. We only reserved 1 dinner which was at the Italian restaurant and it was very good. A large variety of food in the buffet restaurant. Saturday was Mexican theme night in the buffet restaurant and vendors came in and sold their products. Thursday afternoon is the foam party in the swim up pool. Lots of fun. The entertainment group got you involved in different activities. The only downfall is the resort is in the boonies so you had to take a cab where ever you went. A great resort with lots of fun.

Bahia Principe Escape Sian Ka'an: Favorite Resort

This was 3rd stay at Sian Kaan. Did not disappoint. Excellent experience from checkin to check out. The proximity to PGA Riviera Maya (a Robert Trent Jones designed gol course) is the highlight for me. Playing golf at sunrise leaves the rest of the day to enjoy the resort. Appreciate the service at the pool, lobby bar and restaurants. Enjoyable selections of food. There is lot of construction in the area with the new train. So not as peaceful as it was the last time. A visit during hi [... read more]gh season meant the resort was busier but will always be my preferred place for winter escape for golf and sub from the winter.

Barcelo Maya Palace: Beautiful property!!

We had a fantastic stay at the Palace. Some of the best food we've ever had in Mexico, and the staff were supper friendly and accommodating. Jesus in the Caribe a la carte went above and beyond both nights we ate there. Our friend has severe food allergies and Jesus made sure he vetted the menu and made the kitchen aware. Nice pools and beach area, the kid's zone was amazing! Kinda jealous of their play area at the pool. :D The rooms are a little dated as far as decor but didn't spend much tim [... read more]e in it anyway, and the young lady who checked us in was a little rude, but other than that we'd totally stay there again. They do need to do something about the pool/beach chair issue though! Some chairs were reserved for hours with no one using them! We personally watched 4 chairs with no one in them for 7 hours!.

Grand Oasis Riviera: Quiet Little Resort

Grand Oasis Tulum was a joy to go to. Small and compact to negotiate youraelf around. Beach and ocean was beautiful. Good for snorkelling and kayaking around the coral reef. The resort is dated but service from the workers were top notch. All in all we loved this little jem. Thanks from Bruce and Kelly

Barcelo Maya Tropical: Amazing Resort

It was our first time to Mexico, the resort was amazing. The foods was good and we really enjoyed our sit down meals, our chef Sandra made our experience at the Japanese restaurant in Colonial a memorable evening. The service at Sante Fae at the Tropical was great, our server Jorge always had a smile and made our evening. Charo our pool server at the Tropical always had a smile and there to take our drink orders when we needed something. Idahlia on the customer service desk in our area was s [... read more]o sweet and helped us with our reservations at the sit down meals. There was so lots to do at the resorts, snorkeling off the beach by the Maya Palace with the sea turtles, catamaran rides, dolphin shows and swimming with the dolphins. Mini market, Maya Mall and Disco.

Bahia Principe Explore Akumal: Good resort but very large/spread out

First of all, here is what we prefer in a resort. We are beach babies, so a nice beach, adequate loungers and beach view is a must. As well as swimming in the ocean. Swimming, not wading (will get to that, LOL). Swim up room, and everything within a comfortable distance of our room. Lots of sun and friendly service. Otherwise, we are pretty adaptive... On to the review! Resort Staff: Overall did not find them overly engaging/enthusiastic HOWEVER for the first time in my extensive travels, [... read more] noted that 2/3 of the guests were not tipping service, were cold towards the staff so I cannot blame them for not putting forth best effort. We managed to get to know a few of them and once we engaged/tipped they were wonderful. Hard to do that with the expanse of the resort and rotating staff... I tip well in the room, the cleaning staff were excellent and complied with my note that I left requesting fridge be stocked with certain items daily. Room: We booked a swim up room (our preference), and due to a leak in the pool fell short of advertised expectations. The water level was below the skimmers when we arrived, and continued to drop for about 3 days. Which turned it into a very loud waterfall as the return jets were above water. Not the tranquil pool advertised/expected. Management were well aware and did not add water to the pool (witnessed manger/maintenance/someone else inspecting it and taking pictures. Water level stopped dropping just under the night time accent lights/vacuum opening, attempted to explain to maintenance that was where the leak was, fell on deaf ears... Other swim ups looked fine, avoid building 63 for now... Resort layout: BIG complex, expect a lot of walking and lots of rides on the shuttle "trains". Add ons: Lots of add on charges. First time ever we had to pay to attend shows. Having said that, what we paid for was very very good! Kids: They have an extremely good good kids club, many activities we observed, they kept the kids engaged from early day until late evening. Daytime in the lobby/pool areas until up till 9 PM they had the kids doing stuff like decorating heart shaped cookies on valentine's day (for mom and dad?) to dance shows at 8 pm. Our grand kids would have loved that (kids on a resort don't bother us unless they are totally obnoxious). We Very entertaining to watch in the mid evening. That was great to see, and I am sure they dropped into bed extremely exhausted to the joy of the parents... LOL! Beach/ocean: We were able to secure loungers in decent areas of the main beach every day. Beach area was very good, white sand (a little course but it was not uncomfortable) and lots of Palapas. NEGATIVE for us, water in the ocean was at best waist deep out to the breakwater, we like to swim! Positive: We bring our snorkel gear with us and around the end of the breakwater there was lots of colorful fish! Grounds were filled with lots of tropical vegetation, Agoutis, Coatis, Iguanas, a few geckos & birds in abundance as well as a few racoons (?) running around to make us feel like back home. I highly recommend downloading the resort app and doing a pre-check in. Which allows you to book Al La Carte restaurants ahead of time. Not that I ever saw the restaurants actually full, but you get your choices booked ahead of time. Restaurants: Found the menus very similar (?) for example they all had some kind of seafood item that was tweaked in a different way. KEEP IN MIND THIS IS OUR CULINARY PREFERENCE TASTES We could not book our first choice (Alux), so that one I won't comment on, lets just say that considering we tried to book it a week before our departure and it was was already full probably makes it a go-to. BUFFET had lots of selection, but very repetitive, themes seemed limited. Actual Mexican cuisine was limited, repetitive and "Americanized". ***Best Mexican food we had was off site during an excursion at a local town restaurant.*** We had breakfasts at KATOK close to our villa, was a decent breakfast buffet, no complaints there. Tikalito beach restaurant, no love on that one, went there for lunch and selection was limited... Best choice was the Maiko. Unbelievable cuisine. Start to finish Portofino, Just slightly below the Maiko. Dolce Vita was running a close third behind Portofino. Frutos Del Mar seafood restaurant was disappointing. No exceptional tastes beyond the appetizer. better seafood dishes elsewhere on the resort. Tequila, total disappointment, more tex-mex than Mexican, selection not so great...

Bahia Principe Escape Sian Ka'an: Great Resort

Very nice resort with a lot of amenities and the ambience was excellent. Food and drinks were very good and the number of restaurants to choose from were numerous. Staff were very friendly, helpful and extremely efficient.

Ocean Maya Royale: Great resort

Our short vacation was amazing thanks to Ocean Maya Royale. Everything was top notch - hospitality, accommodation, food quality and overall service. I would definitely recommend this adult only resort for a vacation.