Hotel Roc Casa del Mar: Good times were had by all

This hotel met and surpassed our expectations. The rooms we had were clean well stocked with water and beer. The staff was friendly interactive and always had a smile for you. The beach was absolutely amazing. The water was beautiful and very refreshing everyday. The beach bar was also located perfectly to have your favourite beverage on the beach. The food was good but repetitive as the selections did not really change from lunch to dinner nor day to day. The onsite restaurants were good and  [... read more]provided a decent meal.

Valentin El Patriarca Varadero: Lovely resort

Hotel was beautiful, rooms were clean and well kept. The grounds were beautiful and well maintained. The staff were polite and friendly and went out of their way to do little extras which we appreciated. The beach is fabulous with lots of activities to keep you as involved as you want to be. Meals in the dining room were very good with lots of choices, loved the delicious fresh bread. We ate at the Chinese and the Italian restaurants as well, delicious meals. Three generation family trip wit [... read more]h something for everyone. We had a wonderful time!!!!

Hotel Roc Casa del Mar: Great Resort with some minor kinks

Overall it was an excellent second stay at the resort. There was always something to eat, the employees were fabulous, coffee was great, pools were clean, drinks were plentiful, beach was terrific, rooms were clean and had what we needed, etc. This was our second stay at the resort (First - April 2016). We did expect the resort to be fully operational and have its kinks worked out by now. Although that was not the case there was nothing that was really a deal breaker. (1) They do need a [... read more]dditional waste bins at the beach as people are slobs and lazy so there are cups, straws and cigarette butts all over the beach area. (2) Better lighting is needed along the pathways at night. (3) If you are staying in the east wing of the hotel with a stroller and want to get to the reception floor of the main building it is a long walk around the entire building or you have to carry it up the stairs which becomes quite a chore. They are in the process of installing an elevator which will take care of this. (4) Showers in the room do not drain and water pools inside and also the rainfall shower sprays up at the ceiling as well as down.....defective head. All minor things but all items that should be addressed. Likely will not return. Not because of the hotel but the location is just too isolated and we like to get off of the resorts as well.

Ocean Coral Riviera Cancun: Great stay at Ocean Coral and Turquesa

Our family visited this resort at the beginning of July for a week, and we had an extremely pleasant time (Arrived on July 4th). The grounds are very good (everything is well maintained, great view of the ocean from the swimming pool area, everything is walking distance), the food is good (lots of choices), and the beach was very relaxing and chairs were always available. Also, the beach towels were of good quality and always available too. This resort is a smaller resort than the ones we typica [... read more]lly travel to but we enjoyed every moment of our stay. The rooms were upgraded to the privilege section and we were pleased as well. In addition, the coffee shop was very enjoyable and it was fun to have afternoon tea and sweets there. The fourth of July dinner and the Mexican dinner was a hit- we loved having dinner in the open air. Entertainment went on every night and was excellent quality! The only thing we would like to suggest is to improve the cleanliness of the dishes in the buffet and restaurant, was not the best level we've seen so far. Overall, we had a fantastic stay and would be interested in visiting again!

Valentin El Patriarca Varadero: "NOT bad, NOT great, but has the potential to be something more!"

My girlfriend and I visited the resort from Toronto the week of June 26th - July 3rd. Before I begin my review please keep in mind of the following before you go to Cuba. 1. Cuba is still a communist country. LOWER YOUR EXPECTATIONS. The government controls everything and sometimes the resorts do run out of simple things we take for granted such as food, condiments, and toiletries. If you're from the United States, Canada, U.K. Australia, Germany etc. DO NOT go there having the same expect [... read more]ations you have in your home country. - YOU DON'T GO TO CUBA FOR THE FOOD! At least I hope that's not why you go. Sun, heat, crystal clear blue waters, perfect beaches and amazing culture and history is why I'd go to Cuba. Be warned and be prepared. I'm sure you've heard many times before the food in Cuba is not the greatest; the short answer to this is once again, don't expect to get what you're accustomed to at home. (I'll elaborate more on this further on in the review). - R.E.S.P.E.C.T. You get what you put in, and you get back what you give out. DO NOT expect to get premium service, or even decent service if you are rude or disrespectful to the people that are serving you. Believe it or not common sense isn't that common anymore and people seem to forget that something as simple as saying "please" or "Thank you" goes a long way. Also, don't be upset if someone you're trying to communicate with does not speak English, you're in THEIR COUNTRY. RECEPTION / CHECK-IN: 9/10 Not much to say here other than our check in was flawless and surprisingly quick. Reception was friendly, attentive and explained the layout of the hotel without any issues. From what we saw many of the reception people spoke English which was a plus for us since we knew a limited amount of Spanish. ROOMS: 8/10 The rooms are exactly as shown in the photos; modern and clean. We were on a 2nd level room. One thing that could have been better was the comfort of the beds, which were very hard and uncomfortable in certain areas (Seemed like some springs were loose). Not a major deal for us, but definitely something we noticed pretty quickly. The water pressure in the shower was not bad, kind of low at times but again not a big deal, higher water pressure would be better. The water flow was consistent just enough to get a proper shower. One problem with the shower was no hot water, or at least not consistently. One thing to note, the sliding door going out the balcony seemed a little flimsy and the locking mechanism seemed damaged. Just something to be aware of if you're in a similar room. GROUNDS: 10/10 Not much to say here other than the grounds were very well maintained and they get a 10/10. The landscaping staff work very hard and do a great job, they don't get enough credit for the work that they do. These staff members were also some of the friendliest on the resort. If you pass by them don't ignore them, just say hello! FOOD: 4.5/10 As I said earlier you don't go to Cuba for the food. With that being said, there are certain SIMPLE THINGS the resort can do to improve the food quality, if they want to. This was definitely a MAJOR issue for a lot of guests and the complaints could be heard loud and clear in the buffet and a la cartes. It was almost as if people were dreading the walk to the buffet to eat, wondering what type of "friend" they were going to catch that would put them down for the rest of their vacation. It was visible on almost everyones faces. (Buffet) BREAKFAST. Trust me when I tell you breakfast will probably be the best meal at the buffet. If you are not a breakfast person I recommend you become one for the duration of your trip. If you are a breakfast person GET THERE EARLY. Don't get to the buffet between 11am -11:59am and then complain when you get to the buffet that there's no food left, or the food that remains is cold. Keep in mind that lunch is right around the corner at about 1:30pm. The staff needs time to prep and transition the food out for lunch. The earlier you go the more choices you will have. Its great that they have a fresh omelette section, the best thing you can do for yourself is stick to the sections where the food is made FRESH right before your eyes. One thing which didn't seem to make sense to me... the olives which were an option for the omelette were not sliced and STILL HAD THE PITT IN IT. They were just tossed into the eggs and mixed together. We only realized this when we bit into the omelette and almost broke our teeth because of this. THIS MADE NO SENSE WHATSOEVER. DON'T PUT OLIVES AS AN OPTION IN YOUR OMELETTES IF THE PITT IS STILL IN THEM. Another pet peeve with the breakfast. scrambled eggs floating in water in a metal tray. Just don't do it to yourself. Pankcakes are good, juices are good and seem fresh, stick to the fresh made eggs made in front of you. If you have any fruits, stick to the fruits with a thicker skin. Its just safer that way. (Lunch/Dinner) DECENT. once again, go earlier, stick to anything fresh made in front of you. STAY AWAY from any cold meat. It might not be wise to keep 2 large legs of what appears to be real, salted beef, or pork legs right above the veggies. Maybe these were sculptures, maybe there were real. Either way it was not a welcomed sight. (A La Carte) We tried the Brazilian, the Asian, and the Italian. The best of the 3 was the Asian. The food was similar to what we would find back home after a late night out on the town. (Anyone that goes out late at night knows this type of food is great when you're having a good time and intoxicated). Not so much once your're sober... nevertheless it was the better of the 3 we tried. One thing we noticed is there was pasta in the Asian a la carte. They clearly didn't do their research or just didn't care... Unfortunately the portions were ridiculously small. Brazilian. I've had REAL Brazilian food before and I get there may be certain variations depending what region of the world you're in or country, but this was definitely NOT Brazilian. It was something else entirely. Italian. DECENT enough to barely pass as Italian. The Lasagna was not bad, except it was swimming in tomato sauce. The prosciutto I ordered looked like semi frozen uncooked slivers of beef which I had to send back. The bread was the same regular bread we got for breakfast at the buffet. Maybe garlic bread instead would have been a better option for Italian. (Snack Bar) Where do I begin with this? The snack bar really is a toss of the coin. The time day you go also matters. Realistically, if you're going to the snack bar its probably because you missed both the buffet and a la cartes. The snack bar is open almost 24/7 but closes around 5am for a few hours. The food is regular bar food. Fries, hot dogs, burgers, pizza. The quality of food you get seems to depend on the times. between 11:30pm - 3:30am its risky. The food is either cold, or sloppily prepared. Generally speaking the food was decent enough at the snack bar. POOL: 5/10 The pool is clean and well maintained, but for some reason the pool is extremely hot, almost like a hot tub... it was like SOUP WATER... It was WAY cooler in the ocean, definitely something to keep in mind if you're switching between 1 or the other. Also, the pool is shallow in every spot. Unfortunately there is no deep end or even 1 end that is deeper than the rest of the pool. This was not a major issue for us since most of our time was spent on the beach, but it is something to be aware of. There was almost no activities in the pool until closer to the end of the week (Thursday - Saturday). Again, not an issue for us, but definitely something we noticed, if it was not for these simple activities the pool would be completely dead. The pool activities are a great way to engage the guests of all ages to mingle, have some fun and let loose. It was refreshing and seemed like it was something that was needed the whole week, but for some reason only came out for a few days at the end of the week. Keep in mind both the pool bar and beach bar close at 6pm. They need to extend these hours. BEACH: FLAWLESS. 10/10 The beach was great. The beach was clean, no seaweed or sticks or anything to interrupt a leisurely walk, or run. Surprisingly not many vendors or people were on the beach trying to sell you stuff which was great, barely anyone harassing you. Beach chairs at times were difficult to come by. Seems that people grab them early and hold on to them which makes sense. Getting to the beach earlier helps, think 11am-12pm as a decent time earlier in the week. 9am-11am later in the week. The beach and the resort seemed to get busier from Wednesday going forward. ENTERTAINMENT: 4/10 The best entertainment on this resort was the shows that happened around 9:30pm at the theatre. The dancers did an amazing job and got everyone involved. Starting from dancing in the lobby, to getting people to get up out of their chairs and follow them around the resort gathering more as they went along and brining them to the show. Definitely a good time and a highlight of the entertainment here. The beach entertainment was good. Staff had big speakers on the beach with a variety of music, getting people in the ocean to participate in dancing and water activities. The only issue was it wasn't long enough. WAY too short and repetative. At least a transition from that to another activity would be great. It almost felt like they got everyone involved just enough then everything halted immediately mid way through. The disco, just god awful... horrible! Walked into the diso one night and the "DJ" was playing Shania Twain from what looked like an ipod.. just disappointing. Great if you are a fan of Shania Twain, I personally love her and think shes a great artist. BUT, she is definitely NOT what I want to hear at the disco late at night in a Caribbean country. Play some Salsa, meringue, Bachata, reggaeton, reggae, Soca, Hip-Hop, R&B. Music is UNIVERSAL, and there is absolutely NO excuse for this. We left the disco can came back some hours later and Shania Twain was still playing, the exact same song "I feel Like A Woman". ugh... on top of that every night the disco was completely EMPTY, just DEAD. That definitely might have been why. Its a shame since the disco it self was a nice looking cozy spot. SERVICE: 4/10 Where do I begin... when you go to the buffet the attitudes there are UNWELCOMING and borderline RUDE. After taking our seats nobody would tend to us to see if we wanted anything to drink or see how we were. We almost felt like we were a plague to them and not wanted there. We almost daily had to ask for water at the buffet and when we got water it smelled and tasted like tap water and not the bottled water we were getting all week. Every time we were at the table forks and knives were missing. And the workers seemed careless to do their job. It was like a big game of show and tell where employees almost seemed like they were competing with each other to see who could look the best or most attractive without doing any work. The a la carte service was decent but slow. Nobody seemed to have a sense of urgency. Waiting an hour for an appetizer anywhere is just unacceptable. Communication is key. If there is a delay or issue beyond your control VOCALIZE THAT to your guests. Something as simple as this goes a long way. The maids that clean the room seem to only do their job once you pay them. Every day we left little gifts (high end beauty products, supplies and accessories) and money for our maids and it seemed like the service got worse daily. You have to Constantly ask for a bottle of water. Just annoying. All the bars on this resort had bartenders that were very stingy with the drinks and how they poured what they poured you. If I am paying like everyone else, and specifically ask for HAVANA CLUB RUM either dark or white. GIVE ME HAVANA CLUB. THIS IS INCLUDED. THIS IS WHAT I ASKED FOR. POUR IT. We're not idiots. I can see you weaseling your way to grab the cheap sorry excuse for a rum at the back of the bar only to still pour that in to my cup. Ok... first couple times maybe that was a mistake. I can deal with that. But everyone at every bar was doing this. It got to point where I had to cover the cup and tell them again I wanted Havana Club rum. Only to have them look at me with a dumbfounded look on their face. For those that may be unaware, the no name version or less desirable rum seems to have no effect and almost makes you feel sick when drinking. Stick to the better stuff. The service at the snack bar was by far the worst. There was 1 gentleman by the name of Henry who was the best and definitely deserves a promotion. His level of service was outstanding! However, there was a bartender who took over for a few nights that was very rude and borderline confrontational. He was a Pitbull (the artist) look alike. After getting 1 Drink from him he would rub his fingers together demanding in English "where's my tip" extremely rude and unacceptable. It wasn't just us, this was something he did to other group of individuals at the bars. Eventually everybody just walked away shaking their head as he continued to aggressively slide drinks towards people. We treated every employee with respect and dignity while we were there (we tipped quite a bit) and to receive that type of treatment left a bad taste in our mouths. Tipping or no tipping, it's just wrong. OVERALL: 5/10 The resort overall was DECENT enough. If you're looking for a simple quick inexpensive get away from the hustle and bustle of everyday life, this will do. The resort looks great, is well kept and has its own style that makes it a little unique from the other resorts in Varadero. Unfortunately, if you're a young professional/young adult looking for some fun and excitement (Drinking, meeting interesting and fun people, possibly partying or at the bare minimum something to do every night), this resort is NOT for you. The resort is more for seniors or middle aged couples looking to relax and do nothing but read a book under an umbrella, have 1 drink, go to dinner at 6pm, then go to bed at 9pm. Are there families? Most definitely, but there were not a lot of families with young children. These things are not issues, but just things to keep in mind depending on the vibe you want and style of vacation you want. This was not for us. We would come back here with a group of like minded people only.

Hotel Roc Casa del Mar: Ocean Casa del Mar

Not impressed. Had to complain many times in order to get what we paid for. First day gave us rooms that were in totally different bungalows with my mom who was helping to look after our baby even though we requested to be in same building. They had available, but didn't want to bother. Next day problem fixed after many visits to customer service office. Broken window, balcony sliding door not locking and main electrical breaker trips when you close sliding door. Problems fixed partially on the  [... read more]3rd day after many visits to office and tips given. Did not give us bottled water when we asked for after one of our family members got sick (gave us the run around). Pools are nice. Beach is very nice except a lot of rocks, too far from rooms, it's narrow. Food is OK, but keeps repeating and many leftovers keep getting served over and over. Hotel over all looks very nice, but design not practical. Very tiny store for souvenirs. No toilets on beach and no snack bar on beach. Staff, there are some very nice people, but there are also many who don't care, ignore you and their English is terrible. Entertainment is not that good, lasts 45 min and most of the time one lady sings opera style. A couple of years ago we had a really good experience at the formerly Eurostars hotel (now Golden Tulip).

Hotel Roc Casa del Mar: Very nice resort!

We just came back from a week vacation at Ocean Casa. It is a very modern new looking resort. We had a little mishap with the bathroom plumbing the minute we arrived but were quickly moved to another even better room. The resort is small enough that you don't have worry about walking a lot but if you do need a drive there is always someone to help you out. Food...it is cuba after all so have an open mind. We personally always found something tasty to eat and since it was a mango season...they we [... read more]re to die for😉. The pool area is nice and clean with a swim up bar and a wonderful bartender. Beach is on the narrow side but super clean and you will always find a shaded place. Do try the Mike's cafe...Louise especially great and helpful making our cappuccinos grand and iced cappuccinos for both our girls. Cleaning staff (Yani) did a great job. We never had to worry about anything being stolen from our room or even from the beach as some other people wrote in reviews. We find Cubans very friendly and always helpful which made our stay at his hotel memorable. For sure we will go back next year 😁

Playa Vista Azul: Great Resort!

The Ocean Vista Azul is a real gem - great value - The staff are amazing and go out of their way to be helpful. The Infinity Pool is an added bonus. The grounds of the hotel are well kept and beautiful. The other pools and beach provide the perfect tropical vacation. The resort is also family friendly. The restaurants are good and offer a variety of menu items. I would definitely return. The Air Canada Representative was knowledgeable and able to recommend excursions that allowed for addi [... read more]tional vistas of Cuba.

Ocean Riviera Paradise: Keep Looking – better resorts out there

My husband and I just returned from the Ocean Riviera Paradise. We stayed there June 24–July 1, 2017. It was his first time in Mexico, and what a disappointment. Ocean RP is a new resort that just opened in December 2016, and it is obvious that they don't have all of the "kinks" worked out yet. I don't even know where to begin with my frustrations...from being left behind on day excursions (twice!!! – and the guy lied, leaving a "no show" slip with a time into the future! We're still await [... read more]ing our $263 CDN refund from Cancun Adventures) booked through the hotel lobby; to the 1300 people that checked in (making getting a drink or any personalized attention whatsoever impossible) two days before we left (part of the Dream Vacations pyramid marketing group); to opening the adult pool to local teens aged 13-20 (bunches of them, to the point that the pool was floating with balloon bits, straws, empty cups, and a slick of tanning solution). We couldn't get a pool chair (had to share one) and the swim-up bartenders were squeegeeing the same filthy water from the bar surface (yes, girls gone wild was taking place) down onto their working surface, into the ice and the limes used in our drinks. Forget about top shelf liquor – unless you're "Privileged", which, by the way, they assign you a "concierge" when you check in who tries to get you to attend a breakfast meeting with her in exchange for a $100 voucher to be used in the hotel amenities (like the spa). Ours even took it upon herself to send a wake-up call to our room at 8 a.m. our first full day of vacation. Can you believe that? Constant pestering led us to have to duck behind trees and into buildings to avoid her throughout the remainder of our vacation. The day trip excursion people are everywhere too. They are all doing battle with each other for your business and some are with the hotel, others are not. Very confusing. Oh, and the prices at the gif shop are outrageous. $12 US for a medium sized bag of cheezies. Their glassware and other souvenirs are 3x what you can find them in town (Playa) for. And the prices magically change when more people arrive. The hotel is also open to local merchants who walk the beach constantly, peddling their wares. My husband and I both got sick at Ocean RP – likely from the pool water in our drinks, although I was happy to lay in my room and wish the days away at that point, at least they get HBO. I literally cried with relief as I boarded the plane to come home to Toronto. This vacation was my twenty-seventh all-inclusive trip (with the majority of those trips having been purchased through TripCentral) and my tenth time to Mexico. I will NEVER return to this resort, or recommend this resort to my friends. I will however continue to book with TripCentral. Although this resort is listed as a 5 Star, I would say it is more like a 3. The property is nice, but you can't get into the ocean (filled with seaweed and you have to cross over sharp rocks), and the pools are very busy. A lot of children at this resort too. We were also only given one room key which is inconvenient, (note: we also got locked out of our room once too, as they had set our check-out day a day too early) and they had run out of towel cards too (but they gave us some towels anyway). The room was nicely decorated but very musty and because the air conditioning didn't vent to the outside, the sheets were wet. Wet! Our luggage weighed 5 lbs. more on the way back because nothing would dry. The resort is also 2 miles from the lobby to the beach. So get ready to walk, and walk a lot! Because the hotel is so new, there are no mature trees along this path, and by the time you got where you were going you were already burned (mind you we did decide to go to Mexico in June, where the average daily temperature is 42 degrees celsius). Two last things – the resort must have some sort of deal going with Coco Bongo, as their reps. are everywhere, and run the entertainment – all propaganda to get you to go to their nightclub. And finally, there is bizarre music piped throughout the resort which you can hear at all times, unless the Coco Bongo people are drowning it out. Very spacey. I think the intention was elegance, but they missed the mark with that one too. To summarize, I'm really sad that our vacation was a bust. We work really hard every year to go away, and I hated this trip. On a brighter side, the grass isn't always greener, and sometimes staying home – controlling what you are fed and get to drink – is a better time.

Valentin El Patriarca Varadero: Beautiful resort

This is one of the best resorts I have had a chance to visit. The rooms are very comfortable and clean with great decor. I was surprised how modern was the bathroom, with a separate rain shower. A couple of things to improve: the ceiling was peeling in the shower, it should be repaired; the TV is not the best quality and I had troubles with its remote. The beach was stunning, but that is whole Varadero. I think that there are not enough of huts on the beach and they should definitely  [... read more]get more. The pool area is huge, the water is crystal clean and warm, but I preferred to spend time at the beach and swim in the ocean. As for the food - this is Cuba. Much better then the most of places in Cuba, but probably not to the standards of people who expect delicacies or high end cuisine. There was always something for my palates and I never left the table dissatisfied. They have a decent array of choices, plus freshly grilled fish and meat. A couple of times I felt ignored by the staff, I ordered my wine and water, but they never re-appeared. And this is not a high season, I think the hotel was only half-full. Otherwise, I don't have major complaints. This is one of the places I would like to come back.

Hotel Roc Casa del Mar: In progress

Sanitation needs improvement. Male washrooms smell like urine. The mop water buckets have no ringers.Cleaners using rags as mop heads.Cleaners ringing out the rags with bare hands and not washing their hands afterwards. Rooms don't contain sharps container.Forced to dispose razors, needles and other sharps into garbage cans. Hotel understaffed during low season. Implement these recommendations and the hotel will be rated a four star.

Ocean Maya Royale: Great time at Ocean Maya Royale

My husband and I stayed here for 1 week at then end of June, 2017. We really enjoyed our stay, the room was kept very clean , the food was very good, and the staff that we encountered were friendly and accomodating. We really liked the smaller size of this resort, everything was within walking distance. I can only comment on 3 of the restaurants as we enjoyed them so didn't feel a need to try the Blue Moon or La Dolce Vita restaurant. El Charro (Mexican) was very good, a smaller menu but we [... read more] actually ate there 3 times. The Japanese restaurant was good but it's really more about the show there than it is the food. We really enjoyed the buffet (La Hacienda ), lots of variety and a different theme each night. The Brazilian night was very good , as was the Mexican . We loved Mike's Coffee shop, wonderful latte's and snacks . Wish it opened earlier but there are cappuccinos etc. Available all the time in the lobby bar . Entertainment that we saw was enjoyable but we only saw one evening show and the entertainment at the pool during to day. The entertaiment staff try very hard to engage guest and keep them busy with pool activities, painting t-shirts, dance lessons, Spanish lessons, sushi making etc. My husband participated in the paella making and had a really good time . All in all we really enjoyed our week at this resort and would definetly go back again.

Ocean Blue and Sand: Family Vacation

We have 2 families spent 5 days vacation on this resort. The food was great and room was average. Beware of staff wearing yellow shirt and they eating your time to get you H10 membership or timeshare. All ala carte restaurant are priority with H10 members and we waited for 2 hours before getting a table. The toilet flush was broken and keeps promise to send someone to fix, but no one show up. The beach so HORRIBLE so many sea weeds, and smells stinky because of the barrier. The video reviews was [... read more] fake and be sure to check latest youtube videos who recently travel on this resort before you book. My family went in Cuba last year the beach was so beautiful, clean and clear water and I can't compare to this stinky dark ocean. This is our first time to dominican republic, and would not definitely going back to OCEAN BLUE RESORT. I would not recommend this resort to my friends or anyone.

Ocean Riviera Paradise: Great Resort

Great Resort, clean grounds, clean rooms, great food. Beach could use a makeover but overall great experience. The walkways were rough, moisture from all the previous week's rain had raised the stones which was a hazard for everyone walking but they were always working on fixing them. Resteraunts were good not great but buffet was always good and consistent.

Valentin El Patriarca Varadero: Great value for the price with minor improvable negatives

Well equipped, really decent all inclusive resort. If you want a low cost relaxing place to stay in Cuba, you can't go wrong with this resort. It has some little minor issues, but the good so far outweighs the flaws, you would seem very petty to complain. Cuba has it's own "standard" and one can't really compare everything to "western" standards. You will wind up liking things, and also being frustrated with other things. The highs : Decent gym, multiple well stocked restaurants with with dif [... read more]ferent themes, beautiful beach, nonstop drinks and food, beautiful pool area, lots of entertainment, souvenir, medical, mini stores - right on the premises. My negatives : Staff is 98% very friendly. My one staff complaint really is the front desk people, really have "attitudes" and could use some customer communication skills updates. The front desk is the first contact and "face" of the resort. You get a poor first impression asking for any help, or air cards, money exchanges etc. I can't understand when the cook behind the egg cooking station (or any wait staff) has better communication skills, far friendlier, and better English comprehension than the front desk staff. A number of guests I spoke with, complained about insect bites that originated from in their rooms. Something that may need to be addressed. If you have never been to Cuba, get ready and be open to a lot of things you are unaccustomed to in NA. Constant aggressive (to the point of rudeness) requests for tips. Little tricks to corner you into tipping for tasks you would expect are not requiring one. Money exchange BS - your ripped off constantly for a currency that has no relative true value to our dollar. Sketchy internet. Make sure if you organize a tour and you be there an hour early waiting for your bus and you need to be aggressively proactive or you may miss your bus. There is no one to say, "this is your bus", and you literally have 60 seconds to get on it before they all rush out of there. Your just sort of expected to know magically when 4 or 5 buses all show up in succession at the front entrance which yours is. Be prepared to hear the tour guides proudly tell you things like there are no homeless people in Cuba, pretty well as your passing, what looks to be many a burned out abandoned looking building with clothes drying on a line in what appears to be apartments with no roof or windows... There is a lot to take in as a first time visitor. most good, some a little a weird. There is a big disconnect at times from what your told and your eyes actually see.

Ocean Coral Riviera Cancun: Loved this resort!

We are getting married here in December and it was with a little apprehension that we went there 6 months in advance to scope the resort out. Couldn't be happy with the choice. The people, the food, the rooms, the location, the gardens, the wedding planner..everything was fantastic. I know my wedding here will (hopefully) go without a hitch!

Playa Vista Azul: Nice resort 4+

Travelled May 6 - May 13. Our room was excellent. It was ocean front, facing the infinity pool, in the lobby building. We spent the whole week at the infinity pool. Never an issue getting a lounger and it was quieter than the main pool. All the staff were fantastic and took very good care of us. Food was good for Cuba. Could not reserve at the al la carte restaurants, it was first come first serve. We tried all 3 and liked the Italian the best. Two beaches, one was small and closer and the othe [... read more]r was a bit of a hike but much bigger. The was a small bar at the big beach but it was at the top of the stairs to the beach and not on the beach. For us, the only negative was that there was no snacks or food in the lobby building. You had to walk to the other side of the resort for the buffet, snack bar, al la carte restaurants and late night drinks and snacks.

Playa Vista Azul: Very nice place

I like the unit room which is. A very nice and neat too. The food is good except the pork bacon isn't cook enough. They have 3 separation swimming pool which is a very nice to give us. People were very friendly and helpful.

Hotel Roc Casa del Mar: Ok resort

The hotel overall is okay. The grounds seem like a work in progress. The food is woefully short of seasoning and sometimes salty or lack of salt. Seasonings like onion, escallion, thyme, scotch bonnet pepper, pimento, garlic, ginger in various combinations can make a meal fit for a king. The entertainment is elementary, I suggest you get a few professionals sometimes. English is the world's third largest language so your program manager should ensure the programs are diverse. The staff are exce [... read more]llent,well mannered and classy. The rooms are clean ,neat and well arranged.

Hotel Roc Casa del Mar: Nice but not trained for the job

Horrible greedy staff got. My stuff stolen from my room never again 2weeks of he'll boring nothing to do but go to the beach and sleep everyone was drunk most of the time Cuba I won't go back sadly it was my worse trip