Iberostar Selection Ensenachos: No so amazing resort!

Hotel grounds: Dull and outdated, need an improvements. Room: Bad. My son killed 10 cm cockroach inside the room. The maid killed a spider size of tarantula, little less. So if you have fear of insects- staying there WILL be problematic. Territory: wild jungle! I like premises like that, but if you like more civil surrounding do not go there. Also, they have problems with lights- the walkways are dark, we had to use Phone's flashlight to see where we were going. Scary! Beach: priceless [... read more], this is why I can forgive all other faults. Food: yak! Seriously- very bad. Cockroaches crawl on the cakes there. My little son had a fly in his pasta. Juice is dissolved with water to the point it is water, colored water. Service- DO you like to be serviced??? DO NOT go there. They all just ignorant. I looked at them and I understand why the country is so poor. They are lazy, ignorant, they only speak Spanish. In the other words- there was no communicado with workers at any level of service in this place. Sunwing shall drop this hotel. Very very very disappointing experience.

Iberostar Origin Daiquiri: Very disappointed 😡

We just got back from our vacation at Iberostar Daiquiri our experience there was terrible. I put a request for joint room's and I did not get that, the food was not at all at the standards of a 4 1/2 star hotell we had to wait in lines to get the food we got our room even not side-by-side but just cross the hallway with each other the first room that we got was two twin beds with sofa bed for three people and the other room was exactly the same we went to the bathroom we flush a toilet and  [... read more] the flash did not work we did not have hot water so I went downstairs I complain they changed the room they give me a king bed with sofa bed still not just beside each other just cross each now me and my husband we had to separate to sleep with the kids because we couldn't leave two kids sleep in one room by themself without an adult supervision. We went to take the beach towels the first day they told us they did not have towels so either we take the towels that they have there which they were very old and ripped at the sides or we stay with no towels for that day so we need to wait until next day . Next day they still had no towels they told me come in about 2 hours after 2 hours I got finally the towels, two of them war ripped and very bad stained we're talking about a condition like they might be used for 20 years that's how bad the towels were. If we wanted to change the towels we had to make sure that they were towels there otherwise we had to carry our towels everywhere we go with us. The beach was okay I was expecting much better. The show at night was very poor not at all excitement there were no activities at all at the beach or anywhere ,if you don't know how to speak Spanish you would be served the last one . On Friday Saturday and Sundays they were locals they were coming to the resort and they will get better service than you that you paid more than them I've nothing against anybody but at least everybody need to be treated equally. Because you don't speak their language you don't need to be miss treat it , for me this was a very disappointed trip. Mosquitoes at night they would kill you they did not spray at all so they wouldn't have mosquitoes around the resort when I got to speak with somebody that they were on a different resort close to us they had better service they had a more activities to do they had better service in the rooms the food is kind of the same everywhere you go make sure you guys get pills for diarrhea because from the food and cups that they weren't clean at all my husband got diarrhea and we had to pay a 100 pesos to get medication. They said that they had the kids club I never saw the kids club open. Based on my experience this resort wouldn't even get 2 Star. I recommend everybody get insurance because you never know what will happen there. It was a very nice Beach called a Pilar Beach there you would get the bus which it will cost you five pesos per personwill and 2 pesos for a chair , it takes you about 20 minutes to get there but then you had to pay everything from your pocket was nothing included . The beach there was amazing so if you think to go to Cuba Cayo Coco I recommend you go to Pilar resort the food might be the same but the beach and the service will be better than Iberostar

Iberostar Selection Hacienda Dominicus: Amazing resort amazing staff

It was clean, lots of entertainment for people of all ages. I went to celebrate my daughter's first birthday and oh they made it special. I have enjoyed a few of the all inclusive resort and this one was by far the best. The staff was amazing and super friendly. Food was good too. I felt safe and.enjoyed my time at iberostar!

Iberostar Selection Rose Hall Suites: Amazing time

We had a great time,stayed there for a week met amazing people,staff are outstanding I honestly can’t say a single bad thing about the Jamaican people unreal attitude and hospitality,the resort is super clean,food is amazing,drinks are great in the restaurants,lobby & at the pool/beach,they have a good size water park for kids under 8 years old my son loved it (5 years old). I honestly recommend this resort and I will definitely be back there.If you would twist my arm to come up with a negati [... read more]ve thing I would pick the local merchants that swim up the beach to sell their local crafts or what’s hidden under the crafts,they really don’t bother anyone but I had to explain to my 5 year old what weed is cause he kept hearing them. I’ve been to nice resorts in Cuba,Dominican,Mexico & Jamaica & I would put this resort on top of the list.

Iberostar Origin Laguna Azul: Terrible Service

I have never experienced such a terrible service. Air conditioning at the Buffet or bar not working, or the managers don't put them on to save electricity. Rooms are run down and dirty. Cleaning lady terrible attitude. Do yourselves a favour and don't go to this hotel. Pay the extra difference and go to Melia International. At least it's clean. Towels dirty, food acceptable, but ugly presentation. Very lazy staff. A la carte restaurants terrible food. Beach bar was very good. The only place wher [... read more]e service was nice. Snack bar terrible. Pizzas and hamburgers worst of the worst. Iberostar should be ashamed that this hotel holds their name. Did I say that service was terrible? Peor de los peores.

Iberostar Origin Bella Vista Varadero: Good Clean Modern Resort

Overall my wife and I had a great relaxing vacation. Food was good, room was clean and the hotel beach and pool area was great. The only issue we had was that we were on the 7th floor and only 2 out of 6 elevators worked. Therefore I would not recommend this resort to people with any mobility issues

Iberostar Selection Paraiso Lindo: Great resort

This was a spectacular resort. Very large. The pools were fantastic. Always enough umbrellas. We love spending time at the beach and ocean but we really couldn’t here because the ocean was to volatile to swim in. The beach is also amazing- along with the snack bar. What was disappointing was the food. The breakfasts were sparse, food like eggs and omelettes were pre cooked and cold. Food would run out and it would take 10-25 mins for it to be replenished. Also the pasta was horrendous. Eith [... read more]er the pre made ones or if you were lucky enough to get pasta made to order it was not tasty.

Iberostar Selection Paraiso Lindo: Amazing resort

This hotel is fantastic. It’s very large and has 2 huge pools and a ton of umbrellas and recliners for all. The beach although large and beautiful was full of seaweed. They cleaned the beach on an ongoing basis all day long. The ocean was too rough to swim in. The buffets were very good - especially the main buffet in the main lobby. The only downfall for the food was the pasta. It was awful. Always. That was truly disappointing. The Star Coffee club was AMAZING. We went daily and it was a h [... read more]uge hit.

Iberostar Origin Laguna Azul: From South Africans in Cuba via Canada

Overall the experience with the Hotel has been great. I will highlight some good and not so good experiences from the Hotel. The transfer to the Hotel is a mad dash to catch a bus. Its worth it spending a couple of CUC and have a porter help you with you bags to the bus - we were 3 adults , 1 toddler and 1 infant so we had a lot to lug around. The bus ride was great and the tour guides make it interesting as they provide some delightful insight into Cuba and the tour options. There were even  [... read more]a couple of Cristal beers offered to all guest on the bus. Arrival at the hotel you just realize what is meant with humidity. The reception is a nice welcome. The ladies a the check in desk was able to assist in getting adjacent rooms after a lot of conversation exchanges. We did however request for a baby crib through the travel agent and again on check in, I was informed that it will come through to our room but are yet to see the baby crib even after our departure. The rooms are acceptable and by that I mean the amenities are there but the rooms are in need of some upgrades or repairs (TLC). The bed lamps didn't have bulbs in and the TV remote didn't work at all. Even trying to use the button on the TV did not work as it kept on displaying an error message. We eventually ended up swapping TV remote from between room 15211 and 15215. As we have a toddler tv was a must at night otherwise we would not have cared. The lady servicing our room was great and friendly and she really trued her best to dress it with flowers daily. The fridge was stocked almost daily with 1,5l water , 2 local beers and 2 local soda's -free of charge. Buffet B-fast/Lunch/Dinner The food selection was good and be open minded to local cuisine options. They have employee preparing fresh meals if you are prepared to wait in a line a couple of minutes (its worth it). There is a good selection of fruits and desserts and if you are quick you can get ice-cream and by quick I mean before it melts. The only negative about the buffet's for us was the fact that there is no cooling which makes for unpleasant dinning experience. We had a pool view room and it was great. There is a lot of entertainment during the day poolside and at night. If you have specialty dinning options book these on arrival as the night book out quickly. I wish I could write more but I am limited to the number of characters. So to conclude - Overall it was a great experience. The rooms just needs some updating.

Iberostar Origin Laguna Azul: Good Resort

The hotel grounds was well kept , we upgraded our room which was a good choice, also we got the 5th floor which has the best view, the air condition did not work in the Buffet, the staff was friendly and helpful, the beach amazing , and pool area, the shows all in Spanish language, but ok their were some inefficiencies overall, but minor and repairable. the Wi fi $1.00 CUC only limited to the lobby area. Overall not a 5* maybe 4*.,food was okay lost of choices. Everyone's expectation is at d [... read more]ifferent level, so it depends what are looking for on your vacation and want to accomplished.

Iberostar Selection Holguin: Not quite what we expected...

... from a hotel that is still in its first year from opening. We had been in Holguin three times before, and were wanting to try the new Iberostar thinking the management would be going all out not only to display the brand new fresh property, but also to offer service that would help build up a clientele. We were right in some, but wrong in many ways: The goods: - The facilities are new, rooms spacious and A/C works wonderfully without noise at night, resulting in an extremely comfortable  [... read more]sleep - The beach portion at Pesquero is nice, and very necessary as the portion next to hotel (facing the bay) is very nice when the water is clear, but almost unusuable when the water is dirty/murky which happens a lot at low tide. The bads: - Staff is definitely in need of a lot more training, both from a pleasant service aspect AND an efficiency aspect. A few restricted staff were extremely pleasant, and talking to them you soon realized they were the few experienced ones (i.e. bartender from beach bar)... to highlight the lack of efficacy, on 2 separate days, it took more than 1 hour to get our snacks at the beach snackbar (and I was alone with my wife !). In addition, people were getting aggressive around the main lobby bar after dinner as it could take 15 min to get served. - Although nice, the site is way too big for its content (a lot of free, unused free space), and for some strange reason, all usable spaces such as the pool, the outdoor patio are all cramped up and were designed too small for the size of resort (the place was 75% occupied and readily space was tight). - Disclosure: I am diabetic; another unpleasant surprise was that no diet sodas were available on the premises even if diet sodas were available in surrounding resorts (not a supply issue, which sometimes happen in Cuba with salads and fruits). After speaking to management, I was told I would receive 2 cans/day for the reminder of the weeks (5 days), and ended up only getting 2 cans/day for 3 days... very disappointing as I made sure they understood this was not a "taste preference" but a must for a health condition. (I am definitely not dead, but could not enjoy as many Cuba Libre as I would have wanted on a vacation ;-P ) Notice for snorkeling lovers: Holguin was great as the catamarans would usually bring you to a Coral barrier just on the other side of the bay (10 min away). Apparently the new management for the catamaran crew across resorts has decided to shut this down... not any resort's fault, but another let down All in all, not a horrendous experience, but definitely left a bitter impression... Would not recommend this hotel, and would stick to older venues around with a more organized and lively setting (i.e. Playa Pesquero). Sebastien

Iberostar Selection Ensenachos: Iberostar

We enjoyed our stay. Friendly staff and clean premises. Efficient service. Needs transportation services within resort ie., trolley system that reliable. We would recommend. Other suggestions are to have good air condition systems in the rooms at least. To get a break from heat.

Iberostar Selection Paraiso Lindo: Iberostar Paraiso Lindo more positive then negative

The grounds are very lush and beautiful. It always very clean. The pools are huge and well maintained. Pool Water was a little bit too warm to feel refresh. But the ocean with turquoise water was fantastic some days and with sea weeds other days. The beach with its soft white sand is great for nice walks. The only negative point is for the buffet. It is small the food is just okay and too repetitive. The Restaurant ms were better. It is a resort that I would return to.

Iberostar Origin Daiquiri: Very nice place.🌞

I like Cuba 🇨🇺 Very nice place and I have great memories . Awesome beach , friendly staff great food, clean rooms. I made beautiful pictures. I would recommend this great resort. Place where to return.

Iberostar Selection Paraiso Maya Suites: Amazing resort

The resort is huge as it combined 5 resorts together and can share all the facilities. Scuba dive center is amazing! All staffs are friendly! The pool and beach are beautiful! Only issue of the resort was there were lots of bugs or fleas or bed bugs and all of us got lots of bites. But Overall was a great resort!

Iberostar Origin Playa Alameda: Sort of good

1) Rooms are average. 2) Beaches are fine. 3) Food is So - So 4) Communication between front desk staff and room staff - Very Poor. 5) Lights at night in the walk way are Very poor. (One afternoon I saw a snake on the walkway) 6) Presentation from Sunwing representative should be on the same day. (Lost two days due to this 1st day and 2nd day) 7) Drinking water - it was told that there will be 2 bottles every day. In fact one water bottle was taken away by the time I cam [... read more]e from one day Havana.

Iberostar Origin Bella Vista Varadero: BEST MINI CLUB FOR KIDS EVER, BIG THANKS TO THE STAFF

STAYED 2 WEEKS AT THIS HOTEL IN JULY 2019. THE STAFF AT THE MINI CLUB FOR THE KIDS WERE JUST SO AMAZING (PROBABLY THE ONLY GOOD THING THAT HAPENNED). THE HOTEL WAS CONSTRUTED OVER 2 YEARS AGO BUT LOOKS LIKE IT WAS 10 YEARS. CERAMIC IS BROKEN EVERYWHERE. BATHTUB LEAKING INTO THE ROOM. LIGHT BULBS WERE NEVER REPLACED. THEY REALLY SHOULD PUT SOME MONEY TO RENOVATE SOME AREA. THEY WERE REDOING THE BEACH (PUMPING SAND ON THE BEACH FROM THE OCEAN FLOOR) SO WE COULD EAR AND SMELL THE BIG DIESEL TRUCKS  [... read more]MOST OF THE TIME. THE BUFFET WAS QUITE GOOD AND THE SERVICE WAS FINE. THEIR RESTAURANTS WERE REALLY BAD (BETTER IN THE BUFFET). THE STEAKHOUSE WAS CLOSED. THEY CLOSED THE KIDS POOL LOTS OF TIME. I HAD ACCESS TO THE KAYAKS AND KATAMARAN ONLY A FEW DAYS WITHOUT NOTICE. I CAN KEEP GOING BUT I'LL WRITE FOR HOURS... REALLY NOT WHAT I BOUGHT ON THE INTERNET... THERE WAS NO BEACH AT ALL LIKE ON THE PICTURES...

Iberostar Waves Paraiso del Mar: Family trip

Beautiful hotel, amazing pool and beach, nice star prestige amenities, some of the rooms ere looking old and tired . Mexican restaurant is the best , I would avoid the others . Great bar and restaurant staff including the housekeeping .

Iberostar Waves Paraiso del Mar: Very nice resort

Overall very nice resort , amazing service at star prestige bar in the lounge as well as the beach . Very good breakfast and excellent lunch buffet , good Japanese and excellent Mexican restaurant, avoid all others for dinner . Beware of the some of the restaurant managers try to push for cheaper wine when you ask for star prestige wine list and selection.Kudos to the housekeeping staff as well as the bell boys and golf cart shuttle staff around the resort .

Iberostar Waves Quetzal: Could have been better

One bad meal broke the trip for me but my family did enjoy the resort since they did not eat the same food. This resort is in the PlayaCar complex and getting in from the airport took forever. I guess this is the price for security so plan ahead if you are arriving with kids. The 45 min ride took 1.5hours. The a la carte Mediterranean restaurant (black squid risotto with fried calamari) ruined 5 days of my trip which I spent running back and forth to the washroom. Let’s just say I am h [... read more]appy to be back home eating food I know I don’t need to examine before I eat it. The rest of my family did enjoy the entertainment team. The energy from this crew is top notch and the freshly made food on the beach is the safest bet. The sangria when they serve paella on the beach was a nice surprise. The entertainment team a lot of energy and offers lots of options if you want to get into the spirit of the resort. I should mention there is a lost and found which you should check as someone did take my slippers and I found the kids goggles at the lost and found. You need your passport to exchange from USD to peso and no one has small bills! Take lots of small bills so don’t have to scramble later. We had a ocean view room which was amazing. Especially if you are stuck in doors and you can relax(recover) while you order room service. Honestly I had a better experience at Melia resorts and upgrading to the level instead of paying the premium for a better room at Iberostar where you don’t get as much perks as Melia.