Bahia Principe Escape Sian Ka'an: Amazing Resort

We had a wonderful time!! The food was Great, the resort is really nice, clean and staff are friendly and helpful. Beware if you are going to golf. The golf cart is a mandatory $100.00 per person, so the free golf included actually costs $200.00 per couple each time.

Barcelo Maya Colonial: Great Resort

The Barcelo really has something for everyone. The food is good, beach is decent for Mexico and cleanliness is impecable. The staff went out of their way to give us a pleasant stay - helping celebrate a birthday. Some difficulty getting our rooms right - hotel was full, but rectified for 2nd day.

Grand Sunset Princess: Amazing resort

This resort is beatiful clean modern and fun the buffet restaurants are really good,people are very friendly and profesional. We had a beautiful vacations at the resort. I was with my family at family club area the best !

Riu Emerald Bay: Disappointment at lack of Professionalism

We were very disappointed in the inability of staff to understand or speak english, we had many times that we were unable to get questions answered or things solved. The key card for the room door did not work for first three days, it would work once then not again. Each time this happened it meant waiting for 10-15 minutes for an elevator to go back to the lobby, try to find the manager on duty as we had very quickly realized it was pointless to try to speak to most of the front desk staff. The [... read more] manager would reprogram the key card and then it was another wait for the elevator to go back up to get into the room. We had issues with the toilet contin ually running all day and night and the dead bolt stopped working on our door after the fourth day. The evening before we were to check out I inquired about being able to stay in the room until 2:00 as our bus to the airport the next day did not leave until 3:30. I was told that I had to pay an additional 500 pesos each on the spot to be able to check out late. I did try to ask the front desk staff why the charge was so much as check out was to be at 11:00 and I was only needing a few hours more. I was told that they room needed to be cleaned by noon and if they could not do that we had to pay extra. I did tell the desk clerk that I thought that was very funny as we had never had our room cleaned by the maid service each day of our stay until after 3:00-3:30 p.m. To make paying this fee for late check out seem worse, we were told on the bus ride to the airport by a number of people that they were not charged at all for late check out and that it was included i the "upgraded room" we had booked. Others said they were charged anywhere from 150 pesos to 800 pesos for late check out. We were told by our travel agent to take US $$ and that the hotel would change to pesos for us. Imagine our surprise when the front desk staff told us that the hotel does not accept US $$ at all and would only change Canadian dollars. As for the actual resort, we could not swim in the ocean at all the entire stay - dangerous rip tides and jelly fish. A taxi driver told us on a trip to town that swimming at the beach by the resort is never safe and people are rarely in the ocean there. While the pools were lovely and the chairs comfortable the lack of enforcing rules made each day an adventure by the pool. Children were allowed to run and scream continually on the pool deck, for several days we had to put up with adults and children playing with a hard soccer ball in the pool and continually kicking the ball against the wall of the infinity pool. Hard footballs were thrown back and forth in the pool by adults and children. Diving was not allowed but it seemed to be fine for young adults to jump into the pool doing "cannon balls" and splashing people on the deck in chairs. There were many hotel employees around the pool many times during the day but there was never anything said about this type of behavior. Imagine my shock when I was told very rudely at the towl hut that I was only allowed ONE towel per day and that I could not exchange a wet towel for a dry towel ?? REALLY?? thats the one rule that the staff could enforce?? At dinner service in the main restaurant children again were allowed to run without parents seeming to care what they were doing - several times waiters were almost knocked over or had trays of drinks hit by running children. Both adults and children seemed to not care if they dropped food or made a mess, on one occasion we sat and watched a full grown man drop his entire bowl of ice cream onto the floor out of his bowl, after looking down and laughing at the floor he proceeded to walk through the ice cream and go to re-fill his bowl. A maid with a sweep broom and dust pan immediately came and tried to sweep up the ice cream into a pile until she could go to get a proper mop and I found myself telling her how sorry I was that the man was that rude. While there was allot of food available in the main dining room it unfortunaely was the same dishes over and over and almost of the food was prepared ahead of time and kept under heat lamps. It was rare to be able to get something made fresh. Truly disappointing in what was classifed as a 5 star + resort and for the money paid.

Allegro Cozumel: Great resort

Recently we stayed at the Allegro Cozumel and thought it was a really nice resort. The food was good however more variety should be available at the buffet. We only had one bad incident there and that was a scorpion in our bathroom our second night there. We didn't see it until the early hours of the morning. My husband was able to kill it but I was a nervous wreck the rest of the trip. Our room was cleaned every day and an exceptional job was done. The staff were extremely friendly and helpful.

The Pyramid Cancun: awesome time!

The most incredible beach I've ever seen. Always a chair either at the pool or on the beach. Very well kept and clean. Good food, good service, good partying. If that's what you're looking for, I totally recommend it!

Catalonia Yucatan: Good value!

This was a "last minute vacation" decision and we selected the Catalonia Yucatan Resort and Spa as our destination. We did not do this arbitrarily but through our own selection process with price point being one of the main criteria, we assessed approximately 8 other destinations, the majority in Mexico as we had not visited there previously. We vetted our selection through a Trip Central representative in Hamilton and she supported our decision having been in the Mayan Riviera just a few months [... read more] prior and followed up with some recommendations for our trip. We were not disappointed, the Catalonia is a medium sized, nicely designed resort. We had a standard garden view room, which was fine. Our room was clean and the minor difficulty with the in room refrigerator was addressed by the maintenance staff about 20 minutes after we contacted the front desk. We visited 3 of the 4 a la carte restaurants and the dining experience in each case was great. Our favorite was the Japanese restaurant. There are many activities on the resort to keep guests engaged and entertained including pool side activities like aqua fit and salsa, as well as live theatre and night beach parties. In addition, we did two off site tours and some shopping in Playa del Carmen, all quite enjoyable. The only minor drawback is the immediate beach area, the rocky bottom which makes it uncomfortable for wading. Water slippers make it easier on the feet. There are other areas on the grounds where one can still wade, swim and snorkel that are not as hard on the feet. The staff was attentive and helpful throughout our trip. All in all, an enjoyable and memorable time for a reasonable price.

Riu Cancun: Great resort

We have been to Mexico 10 times - mostly the Mayan Riviera - and have stayed at 3 RIU properties. We enjoyed the Riu Cancun, it was very clean, the staff was fantastic, and the resort was in a great location. The beach was beautiful, the pools were great - all overlooking the ocean - view from our ocean view room was outstanding. My only criticism is that it was not an ideal family resort & the kids club was not great.

Royalton Riviera Cancun Resort and Spa: Nice Resort

Beautiful Resort. Everything great once you are in your room. Had an "odd" greeting where a resort rep kinda toured you around, we stopped for a drink and then they hit you with the meeting/timeshare meeting/voucher. Uncool for a high end resort. All else is amazing.

Selection Riviera Cancun: Excellent Resort

Beautifully landscaped, clean, lovely rooms. Just big enough to have lots of restaurants, things to do but not feel crowded. Only issue is the beach. Lots of seaweed even though attempts to clean it up. The pools and service more than make up for it though.

Dreams Riviera Cancun: Beautiful retreat!

The dreams was well kept, beautiful rooms. Cleaning staff was spotted regularly throughout the hotel. Staff was lovely. Beach was gorgeous, however there was a lot of seaweed even though the staff tried to keep up with it. Food was very good, in all the restaurants a lot of variety. Kids club was fabulous.

Iberostar Selection Paraiso Maya Suites: Excellent family resort

This is a great resort for families with children. Two different kids pools, wave pool, ice cream bar, lazy river and play ground. The food was incredible and a good variety of vegetables, fish, meat and cheese. The home made bread and deserts are incredible.

Ocean Coral by H10: Enjoyable Time

The hotel grounds and pool were really good. The room service was pretty reliable and we got new towels and a stocked fridge daily. The only downside was that you couldn't make reservations for a la carte restaurants. This lead to long line-ups for dinner, which made planning daily activities difficult. The beach was mediocre and difficult to find a spot to sit

Grand Decameron Los Cabos: Great resort.

Food is excellent. Nice resort layout and never felt crowded. Cant swim in the ocean though as it is too rough. Needs another restaurant for variety on longer stays. Lots to do within walking distance.

Blue Bay Grand Esmeralda: Wonderful place

We loved the resort, the food ,staff ,pools ,grounds were so great and we just loved the Blue Bay.we found the staff so friendly and so willing to help. The grounds are very well kept ,food was amazing,everything so clean.

Bahia Principe Explore Akumal: Immaculate resort

The grounds were immaculate, the food was great, the service exceptional, other than the weeds (which is out of the hotel's hand), we enjoyed ourselves. Lots of room on the beach, and oh I forget, Beachfront room thanks To Stephanie at Trip Central.

Golden Parnassus Resort & Spa: Spring break 2015

We had a nice time there BUT it was not what we were sold. They sais that it was an adult over 25 only and that was not our case. There was a group of 50 spring breakers and it was not peaceful . They were LOUD and you could never get a drink because they were always at the bar talking too loud and the barman couldn't see you. They were there to drink as much as they could and had no respect for no one. I would never go there again because of that. The hotel is dated but very clean and the food  [... read more]was good. The beach is nice and you can walk for miles.

Iberostar Selection Paraiso Lindo: Great Family Resort

Great beach, great entertainment and activities, great kids club and in general great facilities for kids, the concierge service is excellent, decent gym, lots of restaurants, good tequila, but you have to order it by name, it is great that you can reserve a la carte restaurants every night since other resorts limit these options, great location close to Cancun airport. On the "opportunities for improvement side": there are no baby changing stations in most male bathrooms, no automatic accesible [... read more] doors on bars, bathrooms and other facilities. Also when buying the package it was not clear to me that this is part of a 5 hotels complex and that I had access to some stuff, but not to some other stuff, the hot tubs outside are not heated, which is a minus when temperatures are in the low 20's ºC

Occidental at Xcaret Destination: Just what we needed this awful winter!

The resort was like a healing retreat for all who beaten senseless by mean Canadian winters. Big, beautiful buildings, open to the amazing jungle, monkeys and parrots as available to see as waiters with drinks. Staff was over the top kind and polite and happy (be sure to tip - embarrassingly some tourists think they should be waited on hand and foot - the gratitude for a 20 or 50 peso tip always brings good service and a happy relationship - just saying). Pools were immaculate. Funny, some would [... read more] think the lack of natural beach to be a deficit, but the manmade lagoon is awesome and the adults sea pool is a best kept secret. We went as a group of seven - all loved it! Oh and the food, consistently great.

Ocean Coral Riviera Cancun: Very Nice/Friendly

The rooms were very clean and tidy. Bathrm though very serviceable could have had better lighting We did enjoy the fact that the restaurants etc were all centralized and easily accessible. Pools terrific and the bar service good considering there was an overlap of guest's one or two days which made it difficult a few times to get a drink...The elevators, though were not used with frequency were rather in need a repair, the stairwells needed cleaning and paint. The food was good to very good espe [... read more]cially in the Italian restaurant, the waiters very helpful and kind. The front desk staff kind and helpful as well as the in lobby bartenders were very obliging with requests. Overall we had a lovely holiday and great memories were made. Thanks