Decameron Los Cocos Guayabitos Ramada: Awesome resort!

From the minute we arrived at the resort we had excellent service. Staff are amazing! From Adrien when we arrived to Bory and Letanya at the La Bamba restaurant, to Gabriel at the private beach club, so friendly and helpful. Food was amazing and no shortage of choices. Would recommend this resort and would return. Very family friendly and clean. Beach was very good for swimming. Probably one reason it isn't rated as a 5 star is because it is an older resort.

Barcelo Maya Colonial: Great Holiday

This is a great resort, food was good, accomodations good, service great, what more can I say! Enjoyed the week. Would definitely reccomend the place and looking forward to returning some day for another vacation.

Grand Riviera Princess: Spectacular!

An amazing place to stay. We opted for the Platinum Suites and our entire vacation exceeded our expectations. The service was incredible. The grounds are beautiful. The food was excellent. Can't wait to go back!

Royalton Riviera Cancun Resort and Spa: Good potential, but not for beach people.

This is a brand new resort, with new everything (buildings, rooms, pools, etc.). They have nicely laid-out the resort to feel more intimate/cozier than it actually is due to the large number of people (so, good job here). The food was excellent at the buffet and the two restaurants we went to (Opa and Zen) and there are no advance reservations required, which is much nicer in my opinion. One of the nicest features of this resort (that I don't remember anywhere else) is the option to order room s [... read more]ervice to your room at no additional charge. This was very convenient with 3 small children, especially when preparing to catch our early bus in the morning to get back to the airport. The water park and slides were wonderful for our kids. They played for hours, and LOVED IT. The BUT in this review is the beach... the REASON we went to Mexico was for the beach, the snorkeling, the sand, and the ocean play, and we were bitterly disappointed. There is a huge amount of seaweed on this beach, and the resort did very little to manage it. Vacationers from other resorts said their resort cleaned up their seaweed everyday, but the only section that I saw cleaned at our resort (in the WHOLE WEEK) was the Diamond Club beach area. This is supposed to be a 5 star resort (and I agree that the resort itself was very nice), but the beach was a 1 star in my opinion. By the end of the week, the same piles of seaweed were still on the beach (with new piles building up), but now the piles were starting to rot and had flies and bugs in them - honestly, disgusting. I couldn't let my kids play there (on the beach in Mexico that we specifically came to play at!). In addition to the seaweed, there was a lot of garbage in the sand - probably from the recent construction of the hotel - but a lot of it was shards of hard plastic - not great for walking in bare feet. Yes, I was very disappointed in the beach, and I'm usually a live-and-let-live kind of person. I definitely would never return to this resort, and I couldn't recommend it to a friend.

Buenaventura Grand Hotel and Great Moments: great hotel & location!

the rooms and whole hotel were very clean and well kept. very friendly staff. good location right on the beach and the 2 pools for convenience. the food was excellent and the staff were always friendly. great location very close to town about a 10-15 minute walk which was nice. the crowd was a little older however and things shut down pretty early as the group I was with between 23-29 and wanted to do things a little later than 10:00pm. could be a little pricy but that could have been the time I [... read more] was there. overall great experience for first time in Mexico!

Royalton Hideaway Riviera Cancun: Royally Treated at the Royalton Hideaway!

The Hideaway at the Royalton was exactly the all inclusive experience we were looking for! Our vacation began with a private and quick transer from Cancun airport. We absolutely appreciated the resort's short distance from the airport however because of its location it does present a problem for reasonably priced transportation should guests want to venture off the resort. Apparently it is quite pricey to take a cab to Cancun, Puerto Morales and Playa. The resort is trying to rectify this issue  [... read more]and are in the planning stages of introducing a shuttles service . Upon arrival, the beautiful, open air lobby with panoramic ocean views took our breath away. That set the tone for a week for total relaxation and pampering. Our checkin was very efficient. Our suite was well appointed in contemporary decor. We slept peacefully in the most comfortable bed imaginable. Initially we had booked a suite on the mangrove side. Our suite had absolutely everything we needed, from dual vanity sinks and rain showers, to a huge tv, lovely terrace and stocked bar fridge. After a couple of days we decided to upgrade to a suite that had an ocean view. We chose a Presidential Suite, which had all the anemites of our previous suite. The extra perks we're running oceanviews from all rooms, 2 full bathrooms, a separate living area and kitchenette and a massive rooftop terrace with a 14 ' pool/ hottub. We felt this upgrade was definitely worth it. We opted out of the Diamond Club. If we needed anything we simply called room service. We enjoyed service in our room for a couple of breakfast meals of perfect Eggs Benny, sausages, hash browns, fresh OJ and the best cappuccinos. The dining options at this resort are exceptional and the food quality incredible. We went to the main buffet only twice during our stay but it was the largest buffet I have ever seen, with so many food choices. We chose the a la cart restos for most of our meals. There is no advance reservation system in place, with the exception of the Teppanaki show at the Japanese restaurant, Zen. The system is pretty much first come first serve. If the restaurant is busy, you put your name on a list. Our favourite restaurant was Grazie, the Italian one. Outstanding Italian fare that would rival any I have had in good Italian restaurants in cosmopolitan cities. The seafood risotto and rack of lamb were to die for. We also enjoyed Zen, The Beach Grill and Dorado (incredible ceviche!!). All the ala carte restos had excellent wine lists but the house wines were decent so we never felt we had to pay that premium to enjoy wine with our meals. All other libations were top notch! Fabulous margaritas (try mango), delish mojitos (hmm...watermelon), whatever one desires. My husband enjoys a nice drink of scotch or sipping tequila in the evening and was happy to be offered Johnny Walker Black and Don Julio Amber. The barstaff at the Hideaway and the Lobby bar are outstanding, attentive and creative. The pool butlers are unbelievably efficiant and amiable. Big thank yous to Victor, Antonio and Alex!! At every turN there were staff members wanting to make your experiance the absolutely best vacation possible. That being said, glitches occur. We did experiance some spotty service. In most cases, if this occurred, the staff took it very seriously and went over and above to make it up to us. Speaking of the staff, these folks work incredibly hard so that guests have the optimum experiance and are most grateful to receive gratuities. Many comments have been made regarding the ongoing construction at the resort. There are a few issues on the family side of the resort. The areas are tented and the workers are very discreet. This had no impact on our enjoyment of the resort. We felt that there could be more restrooms throughout the resort grounds. Returning to the subject of restaurants. I have read some reviews from guests claiming to have had food poisoning during their stay. I am a trained chef and particularly observant when it comes to food safety. I would be VERY surprised if this was true. Perhaps these guests encountered a gastro bug or picked up something off one of the many common elements that are used by hundreds of guests during the course of a day. Despite the hand sanitizer offered upon entering any of the restaurants. With regards to the entertainment. Some of it was typical AI resort fare, however there were some outstanding performers as well. One evening, we enjoyed a brilliant performance by a trio of tenors. Another evening, by the Hideway pool, there was this very talented violinist playing an electric violin... Unbelievable. I have to share one final highlight. On our last evening, after a superb dinner at Grazie, we were making our way back to the Hideaway section. The air was filled with the scent of chocolate. The resort chefs had architected several stunning tablescapes filled with chocolate confections for tasting.... A memorable delight for the senses. We didn't take the opportunity to explore the spa or gym facilities and didn't get to all the carte restaraunts. No worries, we plan on returning in early December:)

Bahia Principe Explore Tulum: Hard workers all around!!

This resort was beautiful. I knew that there would be racoons everywhere because I had seen others write about them and posting pictures on other reviews before I went. Staff was very friendly and worked very hard. My biggest issue was that front desk called me early morning and woke me up two days in a row to remind me to go get the travel voucher from Air Canada. I knew this had to be done but I could do it any day of my stay. The third day I went to the Air Canada desk to get this over with s [... read more]o they would stop calling and waking me up and the next day they called AGAIN!!! I like my sleep and now I had been woken up my first four days of my trip. I had to go see them again to tell them that my time to depart was already booked and I didn't know why they were still calling me. They were apologetic and said it was a mistake but that was still the worst part of my trip. I go on vacation to NOT set an alarm and sleep in. I only want to be called if I ask for a wake up call. Besides that, I have no complaints about the food or drinks. The pools were nice. The disco theque was out dated with their music and played the same music every night. I was sad to hear from an employee that they only got a hamburger a day to eat and could not have more options from the buffets so had to bring their own lunches to work. This gave me the impression that the Bahia Principe chain was cheep and didnt take care of their employees very well.

Bahia Principe Explore Coba: Treated Very Well - Love Mexico

Fourth Visit - The resort is big, keep very clean, and I would go back. Lots of families with children - didn't bother me. The food was fine, but they did have alot of their pre-book restaurants closed this time and the 24 hour bar also closed.......

Bahia Principe Explore Coba: The best all inclusive i have been to

This is our go to resort. The staff are amazing and one of the managers is always there to answer your questions or hear of any problems you may have. Room requests are handled promptly with a follow up call to insure that your requests were taken care of. There is a trolley service hat you can use to get from one place to another as it is a large complex but we were able to walk to most of the places we wanted to be. the beach is beautiful and the entertainment staff try to keep you active or y [... read more]ou can just relax. You are allowed a certain number of gourmet restaurant's depending on your booking and I suggest don't this in advance and if you prefer the buffet is great. This is our go to place in Mexico

Barcelo Maya Beach Resort: Wonderful Renovations

This is our third visit to the Maya Beach Resort and we will be back again. We have tried other resorts in the area but this one has a great beach area that you can swim I in ( very little coral that you can cut your feet on although if you swim far out you will need swim shoes because of the risk of a coral cut). The staff are very helpful and friendly. The new renovations are beautiful and the new mall is nice. The Tokyo resturant is the best for entertainment and food. Lots to do and see or j [... read more]ust sit on the beach and relax. The updated premium rooms are a must.

Blue Bay Grand Esmeralda: Super Clean!

We just returned from this resort and it was everything they said it was. Super clean absolutely everywhere you go on this resort, be it in the buffet restaurants or just walking through the immense acreage. The gardeners really show their pride with manicured lawns and beautiful hybiscus hedges. The people working at this resort, (and there are many to look after your needs) were so friendly and eager to go out of their way to help or serve you. The staff at the front desk were always plentiful [... read more] and efficient at assisting with any enquiries. The quality and presentation of the food in the a la carte restaurants would rival any top notch high class restaurant. I would recommend this resort to anyone wanting to come to the Blue Bay Grand Esmerelda to either explore, shop or relax.

Platinum Yucatan Princess: Definitely a 5 star resort! Amazing!

The resort was amazing! The presentation and the food was great! We loved our stay there. Definitely a 5 star resort. The swim out room is a must, and the bedroom is gorgeous! Really enjoyed the adults only too!

Royalton Hideaway Riviera Cancun: Best vacation ever

Large resort , Hideaway was perfect, furthest away from children's area of resort. Best service ever received from all staff. Will return. No issues with food quality, good service at a la cartes. Price transfer was amazing.

Crown Paradise Club: Bed bugs!

The pools and amenities were adequate, especially for the kids. The pool area, restaurant and kids paradise were kept quite clean but the common washrooms were often out of soap to wash your hands. The rooms are another story! Our sheets were dirty in all 4 beds (king and bunks with pull out). Pillow cases were dirty and old as well. That was the least of the problems. I had BEDBUGS!! So disgusting! And now I've spent the first 4 days back checking and sanitizing my belongings to ensure I didn't [... read more] bring any home or into my house. Too bad. The pools were fun, food was decent and for the most part, the staff were friendly.

Blue Diamond Luxury Boutique Hotel: Good resort and very relaxing

The resort is very good for those looking for privacy and relaxation. The food can be improved (there are not so many options for vegans and vegetarians or no healthy options for those who are on a diet), also some of the food items are just fried in vegetable oil (not a good option).

Riu Santa Fe: Rui Santa Fe

Its a large resort, I have been to a few all inclusive resorts and I have to say that I have never paid for the pool tables before. Also all my travel partner kept saying "They sure could use someone in the entertainment department." & the rooms sure could use some updating (not so much the rooms as the bedding and curtains). Also we upgraded to a ocean view and it wasn't full ocean view but maybe 1/2 of our view. The balcony the we had, had a small opening so I couldn't get no sun while sitting [... read more] on it, which sucked, so my suggestion is to ask for a room with full balcony not the one with the little window opening (our room was 7549) The beach.... my bad for not doing the research, but I like a beach I can walk on and swim in. This beach is very hard to walk on, with the large slopes and the sand that felt like sandpaper on my feet. Also the sand is very loose so its a pretty good work out to walk in it.Now the good, The food great, the pools were fantastic, we went on spring break so it was very busy and even at 1:00 in the afternoon we managed to find lounge chairs at both the rowdy pool and the quieter one. Staff is very friendly. I am going to say I would recommend this hotel, but it would be more for my 21 and 26 year old children.

Secrets Huatulco: good time with good friends

We just got back from Secrets Huatulco and really enjoyed our stay. We were in building 5 level 3 with easy access to pool. Great food, Weather is outstanding and can't be beat! The ocean view is breathtaking from virtually anywhere on the resort!

Grand Sunset Princess: A Great Place For A Vacation

Just returned fro spending 2 weeks at Grand Sunset Princess, our 3rd visit there. This is a well maintained resort. The rooms and grounds are spotless. The food good. we were missing a few things in our room on arrival but a phone call had them there in a matter of minutes. We have no complaints at all about this resort and have no reservations about recommending it. We will be back for sure.

Tropicana Hotel: Surprized by how nice it was!

Grounds of this resort were clean, beautiful and well cared for. Rooms are not fancy but had awesome balconies and great views of the beach and pool below. Of all the resorts we walked by in Puerto Vallarta this was our favorite. We couldn't have been happier and when we return next year we are going back to the Tropicana again. Right down in old Vallarta and you can walk to everything and its a nice safe feeling there, everyone friendly. Locals friendly and happy.

Grand Sirenis Mayan Beach: Third time at resort...always excellent!

The resort is awesome. This was a third time at the resort; twice at the Mayan Beach side and once at the Riviera Maya side. They have updated a few things at the resort which was nice. The food was great; had no problems at all. The pools were nice and warm; not cold at all, even first thing in the morning. There was a lot of seaweed on the beach and in the water as the wind was blowing onshore for days. Workers did an excellent job cleaning it up as fast as they could. I have never seen seawee [... read more]d on the beach like that at this resort the two previous times, they must have had a big storm or a lot of wind for a long time for that to happen. Jet ski time was fun, the cost was $70 US for 30mins which wasn't too bad. We will definitely be back again.