Costa Club Punta Arena: Quaint resort

This is a very well kept resort for the age. Rooms were clean. Grounds are well maintained. Pool area had plenty of loungers and shade areas. The beach loungers and umbrellas could use some updating with more being available in this area. Food was very good with lots to choose from. Within a 10 minute walk from the start of the Malecon, 20 to 25 minutes walk to Old Vallarta. This was my second stay at this resort. Would stay again.

Iberostar Waves Paraiso del Mar: Fantastic week...great resort

Room was very nice. Cleaning staff was excellent. Front desk people were nice and gave great service. Pool areas were amazing, and beach was beautiful...nice and Sandy (very rough...red flags all week). The food was excellent, especially the Mediterranean restaurant The staff were all incredible...special thanks, to Yeya, Eli and Roger. Only one negative thing...more of a quality improvement thing...this resort is absolutely huge. They need much better signage. It was difficult to figure out wh [... read more]ich buffet was open when, and almost impossible to find your way around. The wayfinding needs vast improvement. Others Han that, we had a fantastic week and would definitely return.

Grand Sirenis Mayan Beach: Fantastic Family Vacation

My husband and I took our two kids (ages 14-12) and we had a fantastic time. Room was clean, service friendly, grounds very well kept, lots of activities, food delicious. Japanese restaurant a must go to. Little disappointed in how rocky the beach area was but great snorkeling.

Akumal Bay Beach and Spa Resort: Great Resort!

We stayed March 9-16 at this newly renovated property and loved it. Things that set this resort above most that we have stayed at were the location and the wonderful staff. First, Akumal bay is stunning, and offers some of the best snorkelling anywhere in the Caribbean. The hotel is stretched out along the beach so that each room has a beautiful ocean view. Large rooms, all with balconies and a hot tub and since this is a relatively small resort, everything is close by. I don't think we have eve [... read more]r stayed at a resort where every single staff member was so happy and so accommodating. They really do go out of their way to ensure you have a great stay. Overall, totally happy that we chose this resort, and although we have yet to return to the same resort twice, this one might be the one that gets us back.

Platinum Yucatan Princess: Beautiful chic modern theme hotel

Very beautiful hotel with very modern theme and furniture. Adults only, very relaxing. Quiet pool area great but activity pool area noisy and busy.Need umbrellas for shade in afternoon around chairs since shade beds limited. Rooms very luxurious but platinum deluxe room not very people friendly ie. Tub, vanity,sinks has no privacy like it is in the middle of the bedroom. No place for toiletries at sink and in shower. Need more towel racks etc. Tub in room not very usable with no privacy and take [... read more]s forever to fill with water and no jets. Would go back just because of all adult and beautiful. Beach was not very usable due to seaweed everywhere preventing walking.

Blue Bay Grand Esmeralda: Disappointing - Air Transat rated it a 4* ??

Upon arrival at check-in we were giving keys to our room and told our luggage would be taken shortly. We did not know where to go, and being tired from flight, we felt it was not a welcoming atmosphere. Other resorts welcome you with a special drink, take you to your room along with luggage. We had specified an upper floor with King Size bed. We were giving a very dark room on lower floor. It felt like being in the basement with absolutely no view. We insisted on changing room, then they gave us [... read more] a room on fourth floor with double beds. Better than dark dingy room, but one of the bed, the mattress was in very poor condition. One big dip in middle... Just awful... The grounds were very nice and so were pools. Bar service was very slow, often just one or two bartenders to serve long line-ups. We felt they did it on purpose to save on drinks, as we often just gave up and went without... Food and service at buffet and restaurants were fine. The Italian Restaurant was by far our favorite! The beach front is not nice at all, but we were told that and we expected it. Beach should be rated a 2 star, but would rate the pool area a 5 star if bar service be improved! Overall as it is, I feel it is more like a border line 3 star, but has lots of potential if they would improve service and update mattresses in rooms. Staff were friendly, except for reception upon arrival.

Sandos Caracol Nature Resort and Water Park: Awesome family resort

Sandos Caracol is an amazing, nature filled resort. The builidings are all small and spread out which gives you more of a feeling of being right in the jungle. The buffets and the a la cartes all have amazing food. It is a very family oriented resort, although my husband and I don't have children we didn't mind at all (there is an "adult only" section but we stayed in the regular section). For children there's a small water park, kids club with activities every day and a children's show every ev [... read more]ening. All the kids at the resort seemed like they were having a fabulous time. For nature-lovers it's a really great spot, there are jungle and mangrove paths everywhere, cenotes to swim in and wild animals (monkeys, coati's, raccoons) right on the property. The downside: because it is an eco resort the rocks haven't been cleared from the water in front of the hotel, getting in and out of the ocean can be tricky without water shoes. I say this is a negative but there is a plus side, because of the rocks there is decent snorkelling right in front of the resort. The night life is pretty much non-existant, there is a nightly show at 8:30 that ends at 9:30, after that you're on your own. Most of the bars close at 11:00pm. We thoroughly enjoyed our week at this resort. We went on a few excursions but mostly spent our time wandering the paths on the property, swimming and snorkelling in the ocean and of course eating!

Crown Paradise Club: BED BUGS!!!!!

Be aware that there are beg bugs at this resort. I was fortunate enough to detect the bed bugs in my first suit before we went to bed. They were very accommodating in changing my room but that didn't stop me from worrying if any of those blood suckers got into my luggage. My second suite was clean and free of bed bugs so after the first day we had a good time. The pool and the surrounding area was constantly kept clean and the beach was nice. It was not as beautiful as the white sanding beaches  [... read more]on the Caribbean side but we expected that. The food at the buffet was okay. The French restaurant we enjoyed the cheese fondue, duck for entrée and the both the Baklava and chocolate mouse were really good. At the Italian restaurant the Spaghetti and the pizza was good. At the Japanese restaurant we mainly liked the appetizers from there. Overall, we enjoyed the stay. The kids had a blast at the slides and the beach. If the rooms were nicer with clean and soft sheets we would have rated it higher. We spent only $5100 for a family of 5 so we felt we got what we paid for. I did feel really sorry for the family I saw with bed bug bites all over their legs at the pool though. The front desk did inform us that the entire place was sprayed 2 weeks before our arrival, so they are trying to do something about the problem.

Grand Decameron Los Cabos: Beautiful Resort

Exceeded expectations! Beautiful grounds, perfect location, whale watching from our balcony. Food was delicious, plenty of variety of drinks. Meticulous grounds keeping. Lots of beach chairs at pool and on beach, unlimited towel service. Entertainment staff was exceptional- S/O to Hugo, Pollux and Lily. Expect staff to know your name the minute you arrive and remember it throughout your stay. Would recommend this hotel.

Costa Club Punta Arena: To noisy!!!!

It was great till the pool music and the nights were so noisy you can hear people talking next to you because the doors are not sealed properly I will not ever go back and even was there 5 years ago..

Bahia Principe Escape Sian Ka'an: Sun, Serenity, Service!

A lovely resort, serene and well run, only a cart ride away from the beach and the hustle bustle of the Coba, Tuluum and Akumal sections of the Bahia resort. Excellent service, generous drinks, Mimosas and Bloody Marys at breakfast, to sparkling wine at tea time. We felt very pampered.

Royalton Riviera Cancun Resort and Spa: All around great resort!!

The rooms were very nice, if you have a chance take the swim out. The food was a excellent addition, never knowing from resort to resort. Must try Japanese restaurant show. Down fall of resort is seaweed on beach.

Grand Sirenis Riviera Maya: Best Family Vacation So Far

This was our second time staying at the Grand Sirenis and loved it even better the second time. We brought our children this time for 10 days and got to use so much of the resort to keep our days full and entertaining. The food was outstanding and tons of variety for different likes. All staff were amazing and always friendly. This being our fourth straight year in the Mayan this resort by far had the friendliest staff we have ever encountered. The grounds were very well cared for and the room w [... read more]as above expectations. We dealt with trip central and couldn't believe the amazing customer service right from the first click to the phone calls from our advisor to make sure everything was smooth. Transat holidays was our carrier and by far they are the best airline we have ever flown with. The service they give to families with children make a vacation stress free and relaxing in their care. Perfect vacation excellent service for start to finish!! Thanks tripcentral.ca!!

Playa Mazatlan: still one of the best

Playa Mazatlan is still a great hotel in Mazatlan it is now an all inclusive if that is what you are looking for.We did not take the package cause we like to experience different restaurants witch there is no lack of.we had a wonderful beach view room the hotel is clean so are the grounds and the pool.the nice little restaurant by the pool is no longer run by Roman and his sister but by the hotel and is now a snack bar.The bridge between Durango and Mazatlan is now completed so you can expect mo [... read more]re of Mexican tourist at this hotel especially on week-ends

Catalonia Yucatan: Great Resort!!

The resort grounds were beautiful, as was our room. The other 3 couples travelling with us loved their rooms as well. The food and restaurants were very good and better than most others we've been to. Swimming pools were fantastic. The only negative with this resort is the lack of a proper beach, but we knew that before we went, so not going to complain. The staff did their best to accommodate a full house!

Iberostar Waves Paraiso del Mar: Great resort

Super clean, all the staff is great, the property is amazing!!!! The food was ok, over all it was good. It's a huge place, lots of walk, but they also had an great service with shuttle bus, great for family vacation

Excellence Riviera Cancun: Incredible

My wife & I spent our honeymoon at Excellence Riviera Cancun & it did not disappoint! It was truly incredible, from the service, to the restaurant & layout of the resort. We have been down south the past three years always staying at nice resorts of at least 4 stars and above. The Excellence Riviera Cancun is indeed a true 5 star resort for great value. With 10 restaurants the resort boasts a variety of food choice from Indian, Japanese, Mexican and even has a Tapas restaurant. The place never f [... read more]elt crowded and if you wanted to get away to a secluded area, they weren't hard to find. The service was fantastic, with each staff member tending to your needs. My wife and I found that there was always someone cleaning around the resort, the place was extremely clean. To summarize...just go here.

Fiesta Americana Cozumel: Perfect relaxing getaway

Rooms are huge. Shower is modern and spacious but will leak. Housekeeping leaves a towel to place in front of shower door. That was the only negative all week. Will be back next year for sure. Service is what makes this resort special.

Grand Isla Navidad Resort: Great hotel - restaurant service needs improvement

Thank you for giving me an opportunity to voice my opinion about our stay at the Grand Isla Navidad Resort for two weeks in February 2015. We loved it. We liked our room, the view and the quietness of the hotel away from all the hustle and bustle of other big touristy resorts. We liked the food too. But there were a few things that surprise us about this 4.5 star hotel. That was the service. Every time we wanted to sit down at the La Plasuela restaurant (at pool level) for lunch we had to sit do [... read more]wn to a table that hasn’t been cleaned after the last customers. Even when there were only half of the tables occupied the others were not cleaned and the waiters didn’t look like they would clean it until we sat down and often waited for a long time. Even then they would put utensils in from of us that were left over from the previous guest. We couldn’t believe how one of the waiters gathered dishes and utensils at our and other dirty tables to give to us. We ordered the red snapper but we got some other fish dish served without informing us that they didn’t have any red snapper. Used single serve ketchup and mayonnaise jars were put back on the tables. We wanted to book a table at Antonio’s Italian restaurant and were told by the concierge that there were no tables available for the early booking times. As we didn’t want to eat so late we declined. Later we asked again by the check-in desk and were told it was no problem and that there were many open tables at any time. When we got to the restaurant it was not even half full. At breakfast and dinner we had to enjoy the same buffet at least 4 or 5 times prepared by a single cook lady for all the hotel guests during our two week stay. This resulted in long, sometimes a whole hour wait till one could get something to eat. We were not informed that we could also order from the menus. We found out about ordering from the menus from other guests. When we asked for the menus we got Spanish menus twice during the same dinner because the staff couldn’t organize the menus according to different languages. But when we did the food was very good. Most importantly the restaurant under the leadership of Mr. Lorenzo is the most disorganized restaurant we had the pleasure to dine in a long time. The girl asks us for our room number and then she said we could sit anywhere we wanted. Then we had to wait till one of the waiters was nice enough to ask us what we would like to drink. But first he had to gather coffee cups from other tables but he didn’t bring us a spoon. We had to ask again for a spoon. Then we had asked again for milk for our coffee etc etc. At dinner-time more of the same. We would think that the lady at the desk should have led us to a table and give us the menus. Ask what we would like to drink and get somebody to bring it instead everybody running around without a clue of what they are doing. Pretty poor organization in our opinion. We think that the staff and especially the staff leaders in the restaurants like Mr. Lorenzo need to receive proper training on how a restaurant should be operated in a hotel of this standard. The entertainment at your El Faro lobby bar was absolutely horrible. The two Canadian entertainers from Salt Spring Island were the worst performers we had the pleasure to enjoy in a long time. The bartender Sergio had at least a bit more knowledge of drink mixing than the bartenders at the pool bar. They were just sloshing stuff together. Obviously they had no proper training. Very poor for a 4.5 star hotel. But in all fairness I’d like to repeat that we enjoyed our stay. We loved the location, the scenery, our room, the cleanliness, the view and the weather. Just the restaurant service needed some improvement. I would like to thank you for providing us with a great vacation and I hope that you accept our opinion about it given in honesty.

Canto Del Sol: Great time!

We stayed in this hotel in February 2015 for 11 days. Overall impression is very good - rooms and area are super clean, food is delicious with many varieties, staff is friendly and very helpful. The territory is fairly small, so it might get crowd in times. At first we were booked into studio faced to the generator unit, which was very loud. We asked to relocate and the front desk offered two options - one was on a first floor facing pool area and second was a 1br suite on third floor facing the [... read more] tennis courts. We happily took the last. It has a huge patio with two lounges on it, king size bed, pull out couch, love sit, kitchen with all dishware, microwave, fridge, etc. During our stay the toilet was plugged twice, but each time it was fixed withing 10 minutes. One day the door lock stopped working and it took them 15 minutes to replace the whole card reader unit from the door. Super friendly and caring personnel ! What we didn't like? Entry to the beach area occupied by smokers and every time you'll have to pass through their exhaust. Also the water activities are very limited, in fact the only ones available are ocean kayaks. It would be nice to have hobble cats, masks, fins, etc. Fine dinning restaurants are all good, although Italian seems too busy, which reflects on their attention to the details. Mexican is very good and Seafood's one has a magnificent view, try to book around sunset time. Once again we had a great time and would recommend this hotel