hotel was beautiful and staff were totally lovely and so friendly. Room was lovely and I loved the place, The food in the buffet could have been warmer as they were often cold. Loved the grilled foods and everything else, but also having hot tea and other drinks on the site would be helpful. ALso the juice has much to be desired as it tasted like a powdered juice and wasnt enjoyable at all.
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SlBurke -
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Bahia Principe Escape Ambar: Underwhelming compared with last visit
Second trip here, first was under the Bahia umbrella and much more enjoyable than this trip. Hyatt seems to cut corners at every step.
Constant maintenance issues with zero resolve during the entire 8days.
Food was not great, although not terrible. Ate at seven of the restaurants, and only the Italian passed the test. We are not fussy travelers, with my favorite place being Holguin Cuba. It's the experience I enjoy, and this trip was unfortunately less than impressive.
The stay at this resort was great. Food was amazing, beach was great. Weather was excellent. Service was top notch and very friendly and welcoming. I would recommend this resort. We had one major hiccup, when we were checking out and waited for our bus, airport transfer, the app said we would be picked up at our resort at 5:40pm, we waited for 30mins and no bus, we went to the counter to ask for an update and were told the bis went to Aquamarine (next door) and left and did not come for us. We w[... read more]ere told we were supposed to go their but no one told us this prior to pickup. It was a major upset for myself and wife. We had to pay an expensive price for a taxi to get us to the airport and not miss our flight. The communication between Air Transat and the resort was non existent. We contacted Air Transat support through the app and they gave us information we already had from the app. They mentioned thats the information they were giving us, from the app, and the bus should be there shortly. We tried to explain that the bus had already left the resort next door and didnt not come to our resort for us. They said to just wait. The bus never showed up as we inquired later at the airport. This was changed our experience with Air Transat tremendously. We now have to go through hoops to get reimbursed for our unexpected expenses.
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Private -
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Bahia Principe Explore Punta Cana: Trip to Punta Cana
I had a very good time at Bahia Principe Explore. The resort staff we excellent, professional and courteous. I would certainly recommend this resort to anyone looking for some rest and relaxation. The beach and pools are conveniently located and it was a very pleasant experience!
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Adam -
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Bahia Principe Explore La Romana: Not our best trip
Our experience was difficult to say the least. The language barrier was the start to many issues. i met many people that spoke English in places that didn't need English (getting me water at the buffe) and places that needed English which never had a single English speaking person. (the front desk). Which because of this the lady at the front counter screwed up the shuttle time to get us back to the airport. We ended up paying $268.80 Canadian for a taxi.
the Pros and Cons:
-Most of the alcoho[... read more]l you have to pay and it is between $11 and $20 USD per shot. the only all inclusive alcohol is low quality and very small selection.
-Jelly fish in the bay. The wife was stung multiple times. the water is not blue it is brown murky with about 12" of visibility.
-half the bar staff was amazing the other half was dismissive and didn't want to do there jobs.
-room clean lady was amazing.
-food was good
-location as a lot further then expected.
-pool was clean but it was chaos at all times. no regard for others and no relaxing with the constant no stop crazy.
-beautiful looking hotel
-have to pay for pool table, air hockey, ping pong, foosball and what ever else. for an all inclusive. you had to pay for everything.
-entertainment was really good.
-don't buy anything or pay everything. bag of Cheeto's $13. dollarama size bag of candies, $8. two single burgers at Wendy's, $30 (not a combo). two taco meals at taco bell, $45.
- can go on and on about this place.
At the end of it all, with everything together. I would not recommend this nor would i go back.
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Private -
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Bahia Principe Explore Tulum: Beautiful location and resort
This resort is clean and comfortable with excellent service and amenities. The pools, food, drinks and entertainment all exceeded expectations. The only challenge was getting reservations at the restaurants so be sure to book before you arrive.
The Bahia Principe Escape was a fantastic resort. The rooms we current, very clean and comfortable. The grounds beautiful and well maintained. The beach is not great if you like to swim but if you like to snorkel its ideal. The food was fantastic. Lots of protein of different varieties. The hostess and serving staff were very organized and friendly. The pool bar staff wonderful! The day and evening entertainment crew were outstanding! They kept us active and entertained.
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Nick Temple -
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Bahia Principe Escape Aquamarine: Super resort 10 from 10
Very good hotel - room. service. entertainment. people. Cocktails. Traditional Latin American music's very good. But Music's can be more modern - electronic shaffle lambada and samba probably will be more often use and attract more people.
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Private -
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Bahia Principe Escape Aquamarine: Been there 4 times and we love it
The rooms are big and very nice. The cleaning staff are very good. The staff at the receptions are nice, friendly and very helpful. The severs at restaurants are nice, do a great job. We love the beach, unfortunately sometimes we do not get a spot because of people from Ambar take our spots…..
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Private -
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Bahia Principe Escape Runaway Bay: Pretty good but could be better
All in all we had a nice time at the Bahia Escape.
The Good-
-The resort was fairly quiet ( but much busier on the weekends.) We wanted a quiet vacation so that suited us fine. The beach is small but deep enough to swim without being too deep.
- The snorkeling off the beach was actually really good. We saw an octopus, spiny lobsters, a spotted eagle ray, a flounder, a porcupine fish, puffer fish , a golden spotted eel and lots of colourful reef fish.
-Food was good. I am a pescatarian th[... read more]at doesn’t eat bread, pasta or rice either so usually I struggle with food at all inclusives. The chefs at the à la cartes were great. Shout out to the Brazilian restaurant chef who created me a salmon dish that wasn’t even on the menu and it was the best salmon I’ve ever had and I’m from the east coast of Canada and salmon is a staple of my diet !
-The service from the wait staff was really great.
The Bad
- Our oceanfront room was lovely but we were on the 6th floor and elevator was broken more than it was working. In fact the last 3 days of our vacation it didn’t work at all. Kept being told it was being worked on but didn’t see anyone working on it.
- Some of the advertised room category amenities weren’t included. No bath robes, only got turn down service 3 out of 7 nights. Had to ask for mini bar to be restocked and the people restocking took the tips we were leaving for the housekeeping staff. Thank goodness we realized that before the end of our trip so we could tip her but spent $90 usd in tips leaving a note just asking for water…..
-Because of the hurricane last year not all the advertised restaurants are open. Our room category stated we had 7 à la cartes a week and were only able to use 4 because they were full before we were even able to book them. Unfortunate, since this was the reason we chose and paid for the best room offered at the resort. Was not impressed at the lack of support we received when using the Bahia app to address our concerns. Because of this we will most likely not return to this resort.
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Nat.Trep -
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Bahia Principe Escape Sian Ka'an: Very nice adult's only hotel
It's our fourth time to this hotel. We love that it's beside the golf course. The staff is extremely friendly. The a LA carte's restaurants are very good. The lobby bar is nice. The snack bar has good food and Jesus the waiter is the best. Thank you for another great vacation!
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Private -
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Bahia Principe Escape Sian Ka'an: 3rd time is a charm
I usually go with hubby who likes the rainforest vibe. This time I took my niece for her birthday. She absolutely loved everything. Small resort with access to 4 others providing so many options. All the excursions booked had hotel lobby pickup. I really appreciate that since Hyatt took over the resort has put in hand rails going up to your room. I like the 3rd floor so you are on the treetops. You may be as social as you like or feel private if you need. Some younger people are repeat v[... read more]isitors. In 10 days we did 6 ala cartes, 4 excursions, and a show. We did Zumba at the party pool followed by volleyball. Going in September meant fewer crowds but the mosquitoes were lil snipers. When I go in April I don’t need big spray but we had just enough for our stay. The staff are always nice and helpful. Service is excellent whether you tip or not. So if you find you don’t have it on you don’t feel bad. Entertainment hasn’t seemed to change and becomes repetitive after a week like most resorts. Niece and I celebrated our moment with matching tattoos at the Hacienda. It was my first and I picked it out. Niece is talking about returning with her partner. I find the rooms spacious but I will return and get the penthouse. Love the extra space and the rooftop deck with small jacuzzi. I am so glad the pool restaurant still has personal service and many of the staff hasn’t changed.
What a wonderful week of fabulous food, great service, and amazing accommodations.. The service was outstanding and we always felt that people would go out of their way to help. The proximity to the golf course was exceptional as one of the reasons we stayed at this resort was the course close by. This is our 5th time visiting this resort and I am confident we will return.
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Lauri4u2 -
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Bahia Principe Escape Sian Ka'an: Amazing resort
This is my 2nd time and can't wait to return. The staff are so welcoming, helpful and so pleasant. They are a joy to be around.
Liz & Jorge in concerige arranged rides and picks ups.
The entertainment crew Abigail, Fabian and Tiko were so much fun made everyday at the pool.
Miriam in the breakfast buffet knew our drinks by day 2 ?
Loved our stay at Sian Ka'an Escape
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Private -
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Bahia Principe Escape Tequila: Adults Only Resort
We stayed at Bahía Príncipe Grand Tequila at Tulum Mexico. The resort is immaculate, easy to get around, has 3 alacarts, and 2 pools. The staff were awesome especially Lourdes, Alex,and Jose in Cozumel alacart. Bellboy Raul gave excellent service. Smokehouse alacart had awesome beef ribs,brisket,and burger. We stayed in September 2026 so had access to all 10 alacarts. Great place to relax and enjoy the activities.
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Phillys -
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Bahia Principe Explore Tulum: Amazing resort (Kids 16 and over only)-Please read to the end
Myself, husband, son, daughter in law, 2 grandkids and a friend went October 1st to 8th, 2026. This resort has been updated, the beach was a little rough but as we all know it was hurricane season, however we still got to swim was not too bad, we totally enjoyed the pool also and the rooms beautiful and food totally 5*. Our family had a great time; they are all looking on when they can return.
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Wrangling The Ward -
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Bahia Principe Explore Akumal: A fantastic stay at Luxury Akumal — we’ll absolutely return
We had an amazing week at Bahia Principe Luxury Akumal and would absolutely return. From the moment we arrived, the staff really set the standard for our vacation. We found the resort clean, beautiful and very well maintained, and we felt comfortable and safe throughout our entire stay.
One of the biggest highlights was the staff. Our concierge service was excellent, the shuttles around the complex were frequent and convenient, and whenever we needed something, the staff genuinely tried to help[... read more]. Even little things made a difference, like having our minibar changed to Pepsi and water based on what we actually drank.
We really enjoyed the pools and the relaxed atmosphere around the resort. We also loved being able to explore the other Bahia properties in the complex. Having access to different pools, restaurants and areas made the resort feel much larger and gave us something different to experience throughout the week.
Our romantic beach dinner was one of the highlights of the entire vacation and something we will remember for a long time. We also enjoyed several of the à-la-carte restaurants and had some excellent meals during our stay.
There are a few areas we think could be improved. Late-night food options were quite limited, and the room-service food was disappointing compared with the rest of the resort. We also found restaurant availability difficult at times. Better signage and clearer food labels would be helpful, especially when exploring the different properties. We would also love to see better milk or cream options for coffee.
Those issues were relatively small compared with our overall experience. What stood out most was how comfortable and relaxed we felt at Akumal and how hard the staff worked to make guests happy.
We enjoyed our stay enough that Bahia Principe is somewhere we genuinely want to return to. Thank you to everyone at Luxury Akumal who helped make our vacation so memorable.
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Private -
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Bahia Principe Explore Punta Cana: Average to Good
Good things:
1.There was no shortage in fruits for buffets and there were enough breakfast options.
2. Nice Greek ala carte restaurant.
3. Showers at the beach were working good
4. Towel handling at the beach were friendly, however some towels had small stains which is ok and normal as long as they are clean
5. Swimming pools were nice however there were many dirty stuff in them that was from the users so It is normal to see those.
6. Billiard and table tennis people were friendly howev[... read more]er the tables were a bit old but that is also absolutely fine.
7. Internet was good in the area except for the beach which is normal.
8. Rogers roaming had no issue at all in the resort and also in the region.
9. Hard working staff were almost all nice mannered.
Bad things:
1.More than 95% of the foods were not tagged their content in English.
2. Even though the room was renovated there were plenty of spiders.
3. The ocean water was full of seaweed and the water was mixed with too much sand and therefore it was not pleasant at all to swim or snorkel. some days the beach was smelling like toilet too.
4. There were too many local merchants at the beach and some of them were not morally good people, some of them were extremely pushy to sell you stuff that you don't need.
5. Even some of the people from the resort did not have good behavior if you did not buy their packages after they explained to us.
6. The best food I liked there was pizza and that means a lot. It means if a restaurant does not have enough good food you would end up going for French fries and pizza, however I would not say that it was bad however they could put a bit more effort to make the dishes better.
7. Ala carte restaurant of Mexican was just ok a bit salty, The Mongolian was very good except that a piece of broken plate was found in her food after biting it she found out.
8. Room temperature was not greatly controlled it is either too cold or you have to turn it off. But this problem existed in a few other places that we were in the past.
9. Fast food at the beach closes too early
10. On the arrival at the airport it was not very easy to find our shuttle.
11. At the registry of the first minutes of arrival I am expecting that sales men do not approach us too much so we can get to our room and get some rest in that hot climate.
12. some nights was for sales men to have their jewelry demonstrating on the desks for sale, they were also a bit pushy too.
13. We were buying this package under the assumption that we were allowed to use one more buffet of a different resort but that did not happen. Might be our mistake. I don't have time to go back and check all the papers.
14. We also were not allowed to go and check at least one of the other resorts for their night programs. Our night entertainment was just ok. Yet I appreciate their effort.
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Private -
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Bahia Principe Escape Runaway Bay: Amazing Resort
Great resort, we would recommend to everyone. Stayed on the adult side, family side opening soon after renovations due to the hurricane. Great pools and a couple of small beaches. Excellent room with ocean view. Grounds were well maintained. Staff were very friendly, polite and helpful. No issue with service. Entertainment staff were fun. A la carte were good. Buffet food was very good. A 5 star from us.
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Sandra -
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Bahia Principe Escape Ambar: Amazing place great people
Was my second time there and again had a great time.
Food is great.
Rooms were perfect had a swim up.
Service was excellent
Beach unfortunately was bad but not the hotel’s fault.
Shows were fun.