Hyatt Vivid Punta Cana: Our Resort Experience – The Good, The Great & The Disappointing! ??☀️

Resort When we visited, the resort was operating at approximately 15–20% capacity, so it often felt like we had the entire place to ourselves! The foyer wasn't quite the grand, impressive entrance I've experienced at some other resorts, but it serves as the central hub of the property. Most of the restaurants, shops, and other amenities are located here, including the resort's speakeasy bar. The grounds, however, were absolutely beautiful and exceptionally well maintained. There was muc [... read more]h attention to detail throughout the property, with an ultra-modern design featuring gorgeous stone and wood accents. Overall, the resort itself was very impressive! Vantage Club I would highly recommend booking the Vantage Club! There are two Vantage Club pools. One is located just outside the Vantage Club and features a jacuzzi, with live music on occasion. The other is tucked between buildings and offers a much quieter atmosphere, although it doesn't have much of a view. We didn't spend much time at this pool, but I did notice it had a convenient walk-up bar. The Vantage Club itself was a fantastic perk! There was always a selection of hot and cold food available throughout the day, with plenty of variety. The food was good, and it was great having something to snack on whenever we wanted. The bartenders deserve a special shout-out! During the day, we enjoyed Elizabeth (I'm not sure if I'm spelling her name correctly), and in the evenings, we were lucky enough to have Yuqueisy (I honestly wanted to adopt her!) and Juan Vital. They were absolutely amazing and played a huge part in making our vacation so enjoyable. The Vantage Club rooms are also situated in one of the best locations on the property, conveniently close to just about everything. Pools There are four pools throughout the resort, all beautifully maintained, with cool and refreshing water. There are plenty of loungers and Bali-style pool beds, and all the pools have poolside service. The main pool features a swim-up bar, which was so much fun! Do yourself a favour and try the Mini Beer shots. You won't be disappointed! We spent the majority of our days at the swim-up bar, where Antonio, Maria, and Anyeli took such great care of us. They were absolutely wonderful and, without a doubt, another huge part of what made our vacation so memorable. The resort is truly blessed to have such amazing employees! A special shout-out also goes to Melvin, our entertainment guy. You could always count on seeing him around, ready to bring some fun and keep everyone entertained! Rooms Unfortunately, this was our biggest disappointment and ultimately the reason we would not return to this resort. We were three adults sharing one very small room — quite honestly, the smallest room I have ever stayed in; and we’ve stayed at over a dozen Hyatt, Secrets and Dreams locations in Punta Cana and Mexico! Even for a couple with one king-size bed, you still would not have room for a coach! Travelling as a group of three has never been an issue for us at other resorts, as a cot or an extra bed had always been provided. We were surprised to learn that this wasn't an option here, although after seeing the room, we quickly understood why. There simply wasn't enough space. There wasn't even a sofa that could accommodate a third person. The resort did show us another room that would have been perfect for our situation. However, they wanted an additional $200 per night, on top of the $3,200 we had already paid for our vacation, including airfare. Had the resort been at full capacity, I might have been more understanding. However, with occupancy reportedly sitting at only 15–20%, I found it extremely disappointing that no effort was made to find a reasonable solution or accommodate three paying guests comfortably. A little flexibility and good customer service could have gone a long way. Had they made an effort to accommodate us, there's a good chance we would have considered returning. Unfortunately, their unwillingness to resolve the situation left a lasting negative impression. Our balcony (if you can even call it that!) overlooked a fence separating the resort from the neighbouring property. Normally, we enjoy sitting on our balcony with a drink while one of us gets ready, but that certainly wasn't happening here! Thankfully, the Vantage Club bar was conveniently located nearby! On a positive note, the beds were very comfortable! Restaurants & Bars Overall, we enjoyed the food, although we did find the menus somewhat limited. By day 4 of our 8-day stay, we were getting a little tired of the available food choices. I would have to say our favorite dining experience was at the Japanese restaurant, where we enjoyed the teppanyaki tables. While the entertainment and performance weren't among the best we've experienced, the food was exceptional! One thing I felt was missing was a casual poolside or beach BBQ option where you could grab a quick slice of pizza, some nachos, a hamburger, hot dog, French fries, or something similar without having to sit down for a full meal. Sometimes you just want something simple while enjoying the sunshine! The service throughout the resort was great. There was occasionally a language barrier when trying to communicate specific requests, particularly when ordering steaks (rare, medium, well-done, etc.), but we always managed to find something we enjoyed and certainly never went hungry! Fabian deserves a HUGE shout-out too! He went above and beyond to make sure my husband was comfortable and well looked after. Whether it was finding him a chair beside the pool because he couldn't sit comfortably on the loungers or making sure he could safely manage the stairs, Fabian was always there to help. His kindness and attentiveness did not go unnoticed, and we truly appreciated everything he did! The Cocoa Café was also a great little spot. However, it was the first Cocoa Café we've visited where we couldn't get Baileys or something similar to add to our coffee! Loiry certainly tried her best to accommodate us, so she was very happy to see us arrive with our own supply! ? As mentioned earlier, the bartenders and servers throughout the resort were fantastic. They were friendly, accommodating, and always willing to go the extra mile. I absolutely love the Dominican people! Beach Yes, there was some sargassum, but the resort made an effort to clean the beach every morning. Some days were better than others, but that's Mother Nature, and you certainly can't fault the resort for that! There were plenty of loungers and sunbeds available, so finding a spot to relax was never an issue. Entertainment There was no shortage of activities throughout the day, from yoga and painting to live music around the pools. In the evenings, there were always musicians and singers performing in the lobby, creating a lovely atmosphere. If you're looking for a livelier vibe, be sure to check out The Luggage Room, the resort's speakeasy bar. It offers great drinks, a DJ, pool tables, and a fun atmosphere. Definitely worth a visit! Overall Putting the room situation aside, we really did have a wonderful vacation! Lots of sunshine, fun, great drinks, good food, plenty of laughs, and, most importantly, some truly amazing people who helped make our stay so memorable. The resort itself is beautiful, the grounds are immaculate, the pools are fantastic, and the staff are genuinely some of the best we've encountered. It's unfortunate that our room experience and the resort's unwillingness to resolve the situation overshadowed what could have been an otherwise fantastic stay. Would I recommend this resort? Absolutely, with one very important piece of advice: If you're travelling as three adults, make sure you confirm your room accommodations before booking! To all the wonderful staff who made our vacation special — THANK YOU! You are what truly makes a resort memorable. ❤️ Happy Travels! ??☀️

Hyatt Zilara Riviera Maya: Beautiful property

The hotel itself was beautiful and staff was courteous, kind and attentive with the exception of management. Rooms were clean and well appointed. Restaurants were very disappointing! Breakfast at the buffet was very good - buffet was not open for lunch or supper. Trying to reserve restaurant spots was crazy! Concierge goofed it up - Gaucho restaurant served a ‘ strip steak’ which may have been 1/8 inch thick - horrible; Tempest restaurant actually houses Tepanaky as well as sushi were all I. O [... read more]ne room - sushi was excellent the à la cart part was terrible! Menu very limited for supper. Lola’s for lunch was delicious They also ran out of alcohol

Hyatt Vivid Cancun: Amazing

Dreams Sapphire is a great family friendly resort. There are so many activities for the young and old. The staff were also very friendly and helpful. I could not have asked for a better stay. Although the beach had a lot of seaweed, the pools were great.

Hyatt Zilara Riviera Maya: Excellent resort!

The Zilara is a beautiful hotel. The lobby is expansive and has many seating areas including the bar area. While it is not air conditioned there are many ceiling fans. .Reception is just off the main lobby and is air conditioned. The staff are outstanding and many remembered us from our three previous visits. Our room on the 3rd floor overlooked the beautiful pool and the sea. The beach is one of the best on the Riviera Maya.. There are several dining options including the buffet which is open  [... read more]for breakfast. The food at Lola Cafe and Capri grille was excellent and the wait staff were very good.

Hyatt Zilara Riviera Maya: Perfect vacation

My husband and I stayed at the resort and had an incredible time! The resort was beautiful very clean and well maintained Our stay at Hyatt Zilara was overall a very enjoyable and relaxing experience. The service truly stood out — the staff was consistently friendly, attentive, and made us feel welcomed everyday. We were greeted with champagne and a lovely smile upon arrival. Our favourite restaurants were the Italian (Alejandro) our server was the best, made every dinner extra special.  [... read more]The Mexican was our lunch spot and never disappointed food and service amazing. The drinks at every bar were delicious and the bartenders were always very attentive. Would definitely come back. Hyatt top notch

Hyatt Vivid Grand Island: Fantastic quality and value

This was our 2nd time and there will be a 3rd, top notch all around, food, service, cleanliness and the best value for a 5 star adults only resort. Not on the beach but the beach club has that Miami vibe that's a 5 minute shuttle ride away. The views are the best in Cancun and your 20 minutes from the airport. A refined and relaxing resort with great staff and diverse activities.

Hyatt Zilara Riviera Maya: Would definitely go back

This hotel was well maintained and staffed with very friendly and helpful people. It was not a party hotel and provided for a laid back and relaxing time. The food was very good and the bars were well stocked. My only suggestions are these: they should have a map of the building posted here and there as navigating to and from the elevators was not simple at first. The Lola Beach should be fully accessible ( I have MS and use a walker and was not able to go in and finally , maybe more s [... read more]eating in the main foyer where there is a nice bar but not much seating. These were not make or break issues just a few things that could be improved upon. I would recommend this resort to friends and would happily go back myself.

Hyatt Zilara Riviera Maya: Hyatt Zilarah

Loved the very quaint setting , staff was friendly clean rooms, dining alla cart options were good, service on the beach was great , entertainment was wonderful, daily activities were ok but not too upbeat, extra classes and activities were fun to participate in. Had overall a great experience. We woukd definitely recommend and return again. The only thing is the lighting in rooms was very dim, beds are very sqeeky

Hyatt Vivid Grand Island: Fun time

Rooms: clean and spacious Grounds: well kept, lots of chairs to tan in, no real rush to run down and save Entertainment: a flop. The resort shuts down early and the shows could use some work/ more creativity Staff: beyond friendly, fun activities in the day (drink class, sushi class, painting, bracelet making etc) Food: excellent, fast and friendly service- not overly pushy with the up sells (booze and add on foods) Beach club: out of this world. Fantastic food, atmosphere and beach. Tons  [... read more]of chairs. Beware of the “$200 off” scam- we upgraded to Vantage club hoping we would get vouchers like I often do when I upgrade with Hyatt- turns out they tried to rope us into a whole day timeshare scam. Skip the $200 vouchers- it’s not worth the 6-8 hour day off the resort and being harassed to invest. It’s also useful to note the resort was very empty- 1/2 of it isn’t open (being transitioned to residences) and the actual capacity of the other 50% of the resort was at best 60%.

Hyatt Zilara Riviera Maya: Hotel Zilara Riviera Maya

Lawrence from Trip Central was fabulous and found us a lovely vacation package that met all our needs. This older but well kept hotel delivered exemplary customer service throughout the entire duration of our stay. Food was excellent, rooms were spacious, clean and comfortable. Club service insured we had dinner reservations and a poolside chair ready for us every single day. The beach was cleaned constantly to minimize sea grass. It was a great, relaxing getaway that totally pampered us. Viva [... read more] la Mexico!

Hyatt Vivid Grand Island: Great resort!

The food at the specialty restaurants and the beach club was great. Nice rooms as well. Beach club is off site but well worth the 8 minute shuttle. We loved the resort! We would recommend to friends and would also return.

Hyatt Zilara Riviera Maya: Hyatt Zilara Riviera Maya

we had a wonderful time at the Hyatt Zilara. the room was clean and comfortable beds. We had an ocean view which overlooked the pool and the sea from our balcony. The beach was excellent and we took a walk with Fermin to a Cenote only 15 minutes away. we had really good breakfasts at El Comedor. All the service is great especially Miguel and Norma. there are 3 other restaurants Lola on the beach or at the restaurant with Mexican cuisine,the Asian restaurant was very good and Ricardo really took [... read more] care of us. we had excellent service from everyone. I would give this place 5 stars it is smaller than some resorts but we prefer that it’s not a big loud resort. everything is close walking distance.

Hyatt Zilara Riviera Maya: Hotel stay

It was really nice stay with great food options and drinks unlimited. Given a opportunity i will rebook and join in this hotel for my stay again. Pools were quite clean and food multiple options to chose from

Hyatt Zilara Riviera Maya: Fantastic Vacation

We loved this resort! The grounds were nice with a lot of coatis everywhere! The pool was nice and unlike other resorts the tiles on the pool deck were not slippery. The beach had the softest sand and barely any rocks in the water. The food was good, we enjoyed the Japnese the best(ate there 3x). The staff was awesome ,entertainment team Fermin,Sandi and Hector, waitress at the pool Bianca. We are hoping to come back here again.

Hyatt Vivid Grand Island: Beautiful & Perfect Couples Spot!

My husband & I had our honeymoon at this resort and I have zero complaints! The resort and beach club itself were absolutely beautiful and the service from staff was amazing! We did try all the different restaurants (other than buffet - we are not buffet people) and all the food we had was 5 stars! We spent almost the whole week at the beach, and don’t let the idea of the beach shuttle scare you because we never waited more than maybe 3 minutes total! And it was less than 5 minutes drive! We wi [... read more]ll definitely be returning!

Hyatt Zilara Riviera Maya: Nice place but wish we had known before booking

We enjoyed our stay at the Hyatt Zilara, but people should be aware of a couple things before picking a room. We booked a "tropical" swim up room, when we arrived we were informed that there was construction directly beside the hotel, knowing we would not be happy with construction noise all day, we attempted to change rooms rather than try it and then change, we were informed there were no other rooms available, but to check in the morning to see if we we still wanted to change rooms. Sure  [... read more]enough 7am we were woken to the sound of pounding and truck traffic. We went to the check in and asked for a new room--with some hesitation they moved us to the other side of the hotel, same "tropical" swim up room. we get to the new room--our "tropical" view was a 2 foot wide hedge that stood maybe 4 feet high, beyond that was a service road and 2 feet from there was a huge green garbage dumpster. But that was not the worse part-- this side was extremely close to the neighboring resort, where we got to listen to pounding music all day from noon on till 5 --the music from the other resort could be heard better than from our own resort. We tried to change rooms again, but were informed there were no rooms available, we gave up and just took what we got. **NOTE** pool view had none of these problems--so if booking this hotel in the next year ( construction was just getting started ) if you don't like the sounds of construction or blaring noises--book a pool or ocean view room. The food and choices were limited for dinner --3 Asian style restaurants in 1 setting --Hibachi ( reservations) Sushi ( reservations ) and Chinese ala carte..as well as Italian ( no reservations) and a beach restaurant ( no reservations ) and of course a buffet, that was closed on both Saturday and Sunday nights due to low season..Wait--weren't we told the hotel did not have rooms implying a full hotel? food rating over all was about a 4..with the Asian restaurant being best The rooms were wonderful big and clean, the hotel was in great shape and the staff ( other than check in ) were amazing. The ocean close and the sand was clean--very little seaweed. Over all we had a great time and enjoyed ourselves. Would return now knowing what rooms to book.

Hyatt Zilara Riviera Maya: Awesome!

My husband and I were back a second time the same year! As far as all inclusives go, look no further - if you want a beautiful beach, good food & drinks, nice clean modern rooms, and great service, this is your spot!

Hyatt Zilara Riviera Maya: A super resort.

This is the 3rd time that we have stayed at Zilara and from the moment we checked in through to our checkout, everything was excellent. The staff are universally very good. The wide open lobby opening to the bar is tastefully furnished, as are all of the rooms. We had an ocean view suite which overlooked all of the spacious pool area. The buffet is always open for breakfast and selected evenings. Lola cafe located outside the main building is open for lunch and dinner most days. The Grille is a [... read more]lso open most days for dinner. Tempest, the Asian restaurant is in the lower level and has an hibachi and a sushi bar in addition to its menu. The food at all of the restaurants is very good. The expansive beach area has many palapas and chairs. Great effort is taken daily to keep the Sargassum under control.

Hyatt Zilara Riviera Maya: An outstanding vacation

Grounds are beautiful, neatly manicured and clean. Rooms were updated, well thought out and comfortable. We backed onto a quiet mangrove on the north side of the resort in a King room. The resort does not provide screens on the sliding door which they recommend be kept closed due to wildlife. A Nespresso coffee machine a bar fridge filled with water, soft drinks, beer and snacks was a welcome addition. Got cream for the coffee from the coffee shop a couple of times. Food was generally very goo [... read more]d to excellent but could vary from day to day. Bar service around the pool was excellent. We rented bala beds for three days. Service was very friendly and top notch. They make a real effort to make sure you are happy. Coffee shop and staff were excellent. Treats and sandwiches available there were tasty. Buffet usually featured a theme like Mexican, Italian, French etc. Food was generally tasty but inconsistent and staff friendly. Coffee was better at the coffee shop. I enjoyed the smoothies in the morning and the omelets were popular. We could always find plenty to eat. Only downside is that the meat quality was sometimes not up to the standards set by the rest of the resort. The resort has three elevators. One was down all week. Thankfully the one in our building worked as we were on the third floor. If you smoke, no smoking allowed on balconies but they have two small smoking areas, one at the front of the resort and another near the beach. Smokers were underwhelmed by the smoking areas. There was always several types of entertainment available during the daytime from aqua fitness to games, acrobats, pickleball, beach volleyball and a supervised trip to a cenote area, etc. The resort had a very good entertainment team. Drinks were above average but mixes tended to be sugary. Like in many resorts, real juice was often a struggle to get. Many top shelf brands available but Jägermeister was nowhere to be found. Snack bar on the beach had delicious options - the Zilara burger and fries were very tasty after the cenote walk.. Lolas beach front restaurant was pleasant and offered seafood with a Mexican flair. We had a late dinner at the Capri Grille (Italian) on the first night and everything was five star including presentation, food quality and taste. Interestingly, during our last night, the Capri Grille was subpar by contrast. The parmesan was missing from the previously delicious risotto and it was sitting in water. My New York Strip steak was undercooked to my medium well done ask and mainly fat. Only 20% was edible. I should have returned it for replacement or alternative The caprese salads were much larger and inconsistently cut so it seems the staffing in the kitchen was far less capable than the first night (vacation? holiday weekend?). Pool was clean but a tad cool (we did have some below average temperature nights) and the resort is on the best stretch of beach in the local area. Unfortunately, Sargassum arrived one month early this year which made ocean swimming hit and miss. They do however do a great job of keeping the beach clean. Loungers were always available as long as you didn't want to be on the edge of the pool and towels were usually neatly laid out in the morning so we fortunately didn't have to deal with towels or a towel card. A nice touch. The resort is adults only and is a quaint smaller size. We enjoyed our trip and would go back if we can get a similar off season deal. Otherwise, the resort is a bit on the expensive side. Apart from the freshly renovated rooms and infrastructure, the staff stands out for their friendliness, service orientation and attention to details. Every single interaction with staff was commendable, a feature which definitely sets the resort apart.

Hyatt Vivid Grand Island: Beautiful, refreshing and excellent

The resort was very clean and beautiful. We availed of the vantage club option which provided access to the roof top pool, a private bar / snack area and the vantage club suites. Food was fantastic, we made reservations for each evening but also had success at walk ins when we were unsure of what we wanted that night. The quality of food was high and if portions were less than expected, you can always order more! The service was fantastic and prompt. Drink options and daytime snacking opti [... read more]ons were also great. Guadalupe and Jesus made the best team for ceviche and the taco truck. Overall, the resort was beautiful, lots of options for food, activities, and drinks. Highly recommend.