Hyatt Vivid Playa Del Carmen: Nice resort but won't be back

The resort itself is very nice and the resort staff are excellent and very friendly. Drinks were nice and a very good selection. But there were a few things that this resort is severely lacking. I've been to many resorts in Mexico that have called themselves 4 star and 5 star and they clearly were. This resort is a 3 star dressed up as a 5. Food quality is very poor. Other than the Asian restaurant that was very good. The buffet had the same food almost every day. Their chef or cooks really need [... read more] to understand that raw meat, raw shrimp and raw chicken are not acceptable. There was six of us at dinner together and 4 of us had raw food from the buffet. I told the waiter and then showed him all four plates and they did nothing about it. They left the same trays of these undercooked meats for people to put on their plates even after I told the manager and cook behind the buffet. I had to tell people in line that the chicken and shrimp were raw because nobody else did. I will say though I did enjoy the breakfast buffet. Lots of bacon and sausages and eggs and fruits and crepes. The pool is very nice and the only issue here was that you had to pay for the beds and even though there are lots of lounge chairs available, there are no umbrellas near them. Yes we are here for sun but there is no shade when you need it. This really isn't a complaint just more of a suggestion for the resort. (You are turning the white people pink, lol). The beach is not great. They are right beside the ferry pier so all the seaweed gets trapped at this part of the beach. And it smells throughout the resort. The staff do clean it up everyday but this is not a beach that you can spread out a towel and lay down on. Also there is a very sharp angle from the edge of the beach to the water. This is not the resorts fault but just letting you know that if you want that romantic walk down the beach, this beach is not the place to do that. They pile the seaweed 6 feet high. Im not kidding! 6 feet. I could not see over it. Stay away from the lobby. You will be asked constantly if you got your FREE gifts? This is the time share scam. Do not fall for this! It sounds so innocent but you will only end up wasting half your day with these high pressure sales people. We didn't fall for this but we spoke to a few others that had and were not happy. While we were there it was The Royal play del Carmen. But a couple of days into the vacation we were told that it's now the Hilton. And we saw the Royal sign out front get taken down, so maybe the Hilton will fix the few issues with food that they have. Oh yeah I forgot, bring your own shampoo, theirs is very cheap and watery. Again though, this might get fixed by the Hilton. They were replacing the 40 inch tv's with 55 inch when we were leaving so it's definitely getting a well needed upgrade. Maybe they will get some better shows rather than karaoke three times per week lol. It is very close to 5th avenue (the tourist shopping district) do yourself a favour and walk up to 10th instead. Same stuff, 1/3 the price. Tacos on 5th avenue are $10 for 4. On 10th they are 50 cents each, see where im going with this lol. All in all we still had fun. Your vacation is what you make of it. But we prefer a really nice beach and food that you cant wait to eat more of, this wasn't the place for that im sorry to say.

Hyatt Vivid Playa Del Carmen: outstanding Resort

i thoroughly recommend this Resort, my first time in Mexico , and the whole experience was outstandingly amazing, the resort now is going through a new facelift, now as the Hilton Playa Del Carmen, this resort is smack dab on the beach , access to 5th ave which is a must, you have everything at a walking pace, right outside the front entrance of the resort , all resturants, and service was out of this world , people also were friendly .. room was right in quiet area, and close to a few restura [... read more]nts, shows in the evening were amazing .. nothing bad about the whole place .wallmart i might add is huge and within walking distance .. also mega mall .. a few blocks away .. just be aware some of the merchants on 5th ave really try to draw you in to buy .. all in all .. the best time ever alot of people go back many times .. and weddings etc ..

Hyatt Vivid Playa Del Carmen: Not coming back (No Stars)

The resort is still beautiful, but under new management many things has changed and not in a good way. 99% of previously served stuff, who actually have built THE ROYAL brand was...FIRED. For all time we stayed, we've seen only TWO familiar faces, whom recognized us. The rest are all strangers. Their slogan is "Home away from home"... it is not anymore ... it is more like motel now. We've seen much fewer people around the pool. That indicates the popularity is rapidly dropping. People are voting [... read more] by their wallets. In general, service quality has dropped. Pool entertainment is poor. The local travel agents from Best Day where looking at us as at Martians and showing some attitude for no reason. On our way back, we've met a couple, whom also were long time patrons, were also not planning coming back anymore. It is definitely not worth premium prices the hotel is charging for what they offer. The sister hotel "Gran Port Real" was re-branded to ... "Panama Jack" !? Am I missing something...Panama Jack versus romantic "Gran Porto Real"??? Anyway, it was our first destination in early 2000's. We loved it back then and it looks much better than The Royal. Room prices are also still very attractive. On conclusion: bye bye THE ROYAL :-(

Hyatt Vivid Playa Del Carmen: Excellent resort!

Everything at the Royal Playa Del Carmen was top notch. Super clean, excellent food, friendly professional staff. Beach was beautiful. Pools lovely. Close 2 minute walk to 5th avenue for fun shopping. Highly recommend the Royal PDC!!

Hyatt Vivid Playa Del Carmen: Beautiful resort

We stayed at this resort 6 years ago and decided to spend my 50th bday here again. We love this place and especially Guy Fieris restaurant on 5th Ave! We actually ate there twice.we just love5th Ave! We had the lobster on the beach again but to be honest the first time we had it it was a much better experience,more intimate and the dishes leading up to the lobster was also better. Maria Maria's was an awesome time.The waiters were very attentive and the food was top notch-they make you feel  [... read more]very special! The entertainment some nights where amazing and other nights a little to be desired! Over all this resort is beautiful and the staff are ALL attentive to your needs and they all make you feel very special. We had no complaints on the staff as they are well seasoned and we know if one staff member turns you off then that can make or break your vacation. Sincerely Pam and gus

Hyatt Vivid Playa Del Carmen: Beautiful Well Kept Resort

We recently stayed at The Royal Playa Del Carmen. It was a breath taking resort, beautiful grounds which were excellently manicured and the employees were the best I have ever experienced and friendly and respectful. You were greeted every day and at any moment you met with a staff member or walked by one in passing with hand over their heart (literally) and a hello or good morning or good evening. Hector, who obtained our baggage for us was a great man who assisted us not only with our bagga [... read more]ge but with questions we had, to the point we would search for him each day to say hello and talk a moment, he made us feel very welcome. Another gentleman, also Hector, Hector Colin I believe, who worked on the pool deck, made a point of greeting us every morning and coming to talk with us each day to ask how we were and talk with us about how we were enjoying the resort and our stay. Jacquie from the Real Club was also a gem, and we enjoyed our tour and lunch with her. While yes it was her job to get to know us better for our needs, we felt a deeper connection to her as we talked with her and got to know more about her and the Mexican culture. The food was so phenomenal, I'm still missing the flavours, and choices. You never waited for a meal it was always hot and fresh and the service was exceptional from start to finish. My only complaint about the food was that of the tourists eating over the buffet bars as they were choosing their food items for their plates or waiting for their friends to gather theirs as opposed to waiting to be seated at their tables. It was put off to want to eat some items after watching food fall from their hands or off a bite they took and landing back in the buffet. And the guy who sneezed all over the bread station in the 24 hour Cafe... Gross!!!! The Pelicanos was our favorite place to eat and Maria Marie's for dinner which you needed a reservation for, well worth making one, you won't be disappointed. I closed my menu and asked the waiter to pick my meal for me from appetizer to dessert and surprise me. I am so glad I did as it was delicious. I'd likely not chosen the meal I had as I'm a creature of habit so by asking them to surprise me opened my eyes to new food and new flavours, not to be disappointed with any of it. Drinks were heavenly, from daiquiris to riviera mayas, electric lemonade and supermans. If the resort wasn't so beautiful I could have opted to stay in suite as well because the royal junior suite was elegant and so spacious and comfortable. The only problem was that it was always damp but that's a climate issue not a room issue persay. Our rooms were always cleaned and well stocked and the aromatherapy essential oils lit each night for us was WOW! Too, if. You have the opportunity, do book a massage at their spa. You won't regret it. We had two couples massages while we were there and likely would have done it daily if we could. We did walk the 5th Avenue strip. That wasn't as pleasant an experience and quite tense from my perspective. From being heckled all the time and insulted when not entering one of their small shops, being called my boyfriends servant and called white skin in a derogatory manner, not a fun experience. It was had to enjoy the shops when you just wanted to get the hell out of there from being pulled in every direction. Hats off to The Royal Playa... I would definitely go there again.

Hyatt Vivid Playa Del Carmen: An exceptional resort

The Royal Playa del Carmen resort truly lives up to its name. We were treated like royalty from the time we arrived till it was time to leave. The staff were the most friendly, gracious and accommodating of any resort we’ve been to. Everything we experienced; from the restaurants, the room service, the Spa, the evening entertainment shows, the poolside service, and the planned activities were all first rate. We came home well relaxed and quite pleased at having selected the Royal. Our only dis [... read more]appointment was that we had to come home. We definitely have our sights on returning again.

Hyatt Vivid Playa Del Carmen: Eight times at The Royal Playa Del Carmen

The food at the restaurants is very good especially at the Chefs Plate however you need to have an Ocean Front room to access for free. Five course meals that are totally delicious and presentation unreal! On the negative side the night time entertainment is lacking. When we were there March 8-15th they had "entertainment" from 8:30 - 9:30 when the big shows start. What was listed for the 8:30 - 9:30 was "DJ and music. My wife was very excited as we believed that "DJ and music would be dan [... read more]ce music, Not so the much as what the entertainment was just some quiet background music!They really need to upgrade the entertainment at night. Jorge at Chefs Plate gives amazing service. Great guy! Janeth at the Coffee House makes the BEST coffee! They have eliminated having bottles of liquor in the mini bar. Too bad!!! Budget issue?! My wife LOVES the location being a 3 minute walk to 5th Avenue and all the shopping

Hyatt Vivid Playa Del Carmen: Awesome Place to Stay!

We stayed the beginning of January which included New Years Eve. Our stay at the resort was exceptional. We travel a lot and we both agreed that this resort has the best service of all of the resorts that we've stayed at over the years. The staff were super friendly and were "on" 24/7 - they rarely missed an opportunity to go above and beyond. The resort itself was beautiful and super clean. Rooms a little bit dated, but nothing major and are very spacious. Food was great at all of the res [... read more]taurants with each restaurant having a fairly extensive menu. Entertainment was just off the lobby and although a bit cheesy at times, overall we really enjoyed it and liked because it was located in a more open area it was easy to come and go. And the location was fantastic. Out back was the lush green resort area with pools and beach and then out front one could be on 5th Ave. with a 2 min. walk. One thing we wouldn't repeat would be to participate in their New Years celebration. We've had better. It just wasn't worth the extra expense of travelling before New Years.

Hyatt Vivid Playa Del Carmen: Royal playa Del Carmen

This was our 5th visit to the Royal and they have yet to disappoint us . The concierge Willemina went out of her way to accommodate us with our requests and the food and service was excellent . We are partial to the Pelicano restaurant because of the gorgeous view and even more so because of the fabulous staff - to name a few - Mario at the bar and Roberto , Pedro, Elano , Lucas , Manuel, Geronimo (and many others whose names I may not have mentioned ) at the Pelicano who remembered us each time [... read more] we returned and always went far beyond what was expected by going out of their way to make sure that we lacked for nothing . The staff at this resort is one of the main reasons that we continue to return each year.

Hyatt Vivid Playa Del Carmen: Amazing Couples Vacation

Our entire experience at the Royal Playa del Carmen was fantastic. The resort was smaller, so everything was a short walk away. The resort provided options to be as active or relaxed as a guest would like to be. We enjoyed walking the beach at sunrise, as well as going to the 5th Avenue shopping in the afternoons just a few blocks from the resort. Within the resort, the restaurants, bars and cafes serve wide range of premium choices. The rooms are emaculate, very spacious, and well stocked with [... read more] robes, towels, snacks and beverages. The resort's motto, expect the exceptional, really reflects the high standard of service my husband and I received from staff throughout our stay.

Hyatt Vivid Playa Del Carmen: Lovely hotel

The hotel property is quite large with multiple wings of the building connected to the lobby. The staff were friendly and attentive. The beach is very nice and there are numerous pools at they provide plenty of lounge chairs. The Caribbean water is clean though rough at times, there are some rocks, and jet skiers, etc. out further. Though one of the least expensive rooms, ours was quite large with Jacuzzi, bathroom with shower (two shower heads), sinks in bathroom and at end of room, safe, m [... read more]inibar that they kept stocked with drinks, water and snacks. It was also quiet. Our all-inclusive plan included all meals at 6 of the hotel's 7 restaurants (plus the 3 at their other property Panama Jack's) as well as the Coffee House, bars, etc. (and they will make a box lunch if you're going sightseeing during the day). The meals were very good--we gained a few pounds. In the afternoons there were various tastings and other activities; every evening there was a show either on the grass or in the large lobby area. Only beware Time-sharing, Hotel Club sellers.

Hyatt Vivid Playa Del Carmen: Great location!

Food was great but drinks were not. All of the bars had no real or fresh fruit or juices except for bananas, so even a rum and pineapple was lousy as I was drinking pineapple 'drink'. Great location, right in Playa so nice choices for food, fun, and touristy shopping. Highly recommend the spa--steam room was fantastic and I'd suggest a massage with Enrique. The water was very choppy all week we were there (the red flag was up), so didn't even bother trying to swim at the beach.

Hyatt Vivid Playa Del Carmen: Excellent Stay

Second trip here and won't be the last. Really good food. Top notch drinks. You can't beat the location. And the service....AAA+++. Cant wait to come back. All employees treat you like family. Out the door to 5th Ave. with all the shopping and nightlife you could ever need. Although don't be afraid to wander a few streets north and the side streets for more local fare.

Hyatt Vivid Playa Del Carmen: Fantastic Resort !

This hotel was great ! The service was excellent. The food at the restaurants was top notch. The Asiana restaurant was lack luster. The Asiana is the restaurant across from the hotel. The server was rude and inattentive. The restaurant wasn't busy and we had to remind him 3 times about something we ordered The Spa was wonderful. Miriam was my masseuse and she was exceptional. And room service was a big plus. There were many options to choose from and we took advantage of it many times during [... read more] our stay. Our pool server was Prudencia. She was friendly and very attentive.

Hyatt Vivid Playa Del Carmen: Great resort for quiet getaways

There are almost no flaws with this resort. The beach is on the smaller side, but clean, lots of loungers available, plenty of towels and decent enough drink service while you're tanning on the beach. We had one of the swim-up suites, which made things so easy for us, as we always had a quiet pool available for us to just slip into and cool off, we never once went into the main pool. (Shhh ... don't tell the staff, but we loved our late-night dips into pool. So refreshing after a great me [... read more]al!) The food at this resort is actually really good. Many options are available, plus room service (which wee never used as we like going to all the different restaurants and actually sitting down for dinner). We went to most of the restaurants at the Royal, as well as 2 at the sister resort 'Gran Porto' across the street. In our opinion, (food was so good, this was the only resto we went to twice) the best restaurant available at the Royal is “El Mediterraneo” ... all of our food was prepared incredibly, presentation and service was top notch. As luck would have it, our waiter on both occasions was Julio who was not only super attentive, but also remembered our drink order from our first visit. The second best, was probably “S'padas” at the Gran Porto. It's in the style of a Brazilian steakhouse, where all the food (read as meat here for all you carnivores) is brought to you on long skewers/swords. All the food was great, the only exception was that my wife fund some of her meat choices a bit tough (I think it was because the restaurant only had a couple of tables seated while we were there and potentially some of the meat sat too long on the grill). The service was also very attentive, our waiting staff was Marissa and Julio, they both kept us entertained throughout our meal. Julio even showed us a brief video, on his phone, of the "pineapple dance" while explaining its significance. Now, for about the only flaw which we see wit the resort, and many might disagree with us on this. We usually prefer to stay at slightly better resorts (4.5-5* and better), and of the reasons for this is that we like a certain atmosphere (and perhaps sophistication) in our choices of hotels. During the day, when everyone is out lying on the beach or by the pool, doing water related activities and visiting local sights or doing excursions it is understandable the everyone will be dressed down, appropriate for the activity. But at dinner, especially at a “diamond class” resort such as this, not having a dinner dress code (long pants and closed-toe shoes for men, and evening attire for women … but this isn’t usually an issue as most women dress-up all the time anyway), just does not make sense. I think nothing of packing along several pair of trousers (I have both shirts and pants made of linen for warm climate travels), and wearing these for dinner as I think that this maintains the upscale atmosphere which many resort restaurant try so hard to achieve. It’s not easy for resorts to operate a “classy” Asian/French/Italian restaurant in the Caribbean, so we as dinners should do our part to help them in at least maintaining the ambiance which they try so hard to accomplish. I am sorry, but few things ruin my dinner more then a man sitting one table away from me, wearing a tank top shirt, shorts made of cut-off track pants and flip-flops. Or a woman sitting down for dinner in a wet bathing suit, wearing nothing more then a soaked through white cover-up. We actually spoke to our reps at “The Royal” about this, and they said that they do not have a dinner dress code policy. Too bad, as we weren’t the only guests that noticed this flaw in this resort. Overall, the resort provided with a wonderful week … it is clean, room are spacious and well equipped, the hotel is large enough to have many choices and surprises (like the roof-top tennis court!) yet small enough that you can easily walk anywhere at any time, staff is friendly, food is great and drinks are cold and delicious. We give it 4.75/5* (We flew with Sunwing … upgraded to Club class … had a private transfer to and from the resort … and had a swim-up suite. All were well worth the money spent.)

Hyatt Vivid Playa Del Carmen: Nice resort

Beautiful resort and excellent location, especially if you want to explore Playa del Carmen. Nice beach but quite a lot of weeds washed up with the windy conditions. Food was excellent, rooms were clean and staff were friendly. Only complaint would be the construction near our room that went on even at night. It was not easy but with much persistence we did eventually get moved to a quieter part of the hotel.

Hyatt Vivid Playa Del Carmen: Amazing Resort

Everything about The Royal at Playa Del Carmen is absolutely awesome. We enjoyed the food, the facilities, the people are so kind and helpful. We will definitely put this resort on our list of places to return to.

Hyatt Vivid Playa Del Carmen: Returned December 20, 2016

Had a great time at the Royal. This is our 3rd visit and we love it more every time we go. The food, service & cleanliness of this resort is amazing. We love walking the beach & the location and access to Fifth Avenue. We don't like big resorts, so the Royal is perfect. Can't wait to go back!!

Hyatt Vivid Playa Del Carmen: Five Star Resort!

A repeat traveller to this resort we are never disappointed. The rooms are beautiful with a surprise waiting every night plus 24 hr. room service. The grounds are stunning and the pools are extremely spacious. Excellent variety of delicious meals at all restaurants. Lots of activities and entertainment. Transportation to and from airport is a breeze. The Gym and Spa are also high quality. It is a great place to enjoy a relaxing adult only holiday and a bonus with a market and also high en [... read more]d shopping right outside the door.