Wonderful loved every moment!

Just got back from the Royalton Negril. Went with a gf and we just loved every minute of our stay and would go back in a heart beat. Would definitely recommend this resort. Had a long beautiful beach for walking. If you walk down he beach about 15 minutes there are local vendors selling tourist things to buy which is fun! We had Diamond Club and really enjoyed this feature. I read reviews where people said this wasn't worth it. We found it quite a nice treat and our butlers O'Shain and Daron wen [... read more]t above and beyond. We had tons of beach towels placed in our room every evening, bottles of Prosecco, ice, meals brought to our lounge chairs, made dinner reservations for us...was a real treat! Wouldn't normally get or need something like this but our travel agent recommended it and it wasn't that much more and it was extremely nice to have (a great splurge and treat). We really enjoyed the Diamond Club pool, swim up bar and beach bar/restaurant. That is a really nice added bonus of DC. The additional pool and beach area and nice and quiet, provides an extra change of scenery than just access to the main pool. We loved sitting in this area during noon or later as the main pool like any resort gets loud and busy. Never had to worry about not enough beach chairs there is tons on the beach so don't need to save chairs. The main pool people did this.The beach is stunning. TONS of snorkelling. Was so happy about this! We really enjoyed all the restaurants. Great food! The buffet for lunch and dinner was ok. But the jerk hut and having the food truck are nice lunch options. Another perk of DC was the a la carte breakfast. We did this quite often and really loved it. Our server Do'Shane was so friendly and welcoming as was all the staff, a very welcoming and fun vibe! Breakfast was superb in the a la carte if you are DC (Diamond Club) and the buffet room. Great dinner options loved the Zen restaurant and the steakhouse. Enjoyed all our meals! Our Diamond Club room in building 5 was incredible. We had two balconies with a hot tub. We loved everything about our room and was one of the nicest rooms I have seen. The lobby of this hotel is gorgeous with so much seating available to enjoy a sunset in the evening. A shout out to Megon at the lobby bar she was fantastic! This resort also has a beautiful gift shop one of the nicest I've seen in the Caribbean. We enjoyed the nighty entertainment after dinner. I only have two small concerns, the Italian restaurant took a very long time to get our food so was a bit disappointed here and the pool hours are strict from 9-6. I love to have a morning swim around 7-8:30 am and have never been told I cannot swim in the pool in the morning so this was a bit hard for me. I am a morning person and love to relish in a morning dip before breakfast. They have lifeguards on duty starting at 9am which is great for safety but I would like the option to swim unattended before 9am. I could see if they were cleaning the pool at 7 or 8 am but this was not the case. Even then I have enjoyed a morning swim while staff vacuum the pool in the morning at other places. Last, it is quite a long shuttle ride (1.5-2 hours) so be prepared but once you get there it is so worth it! I would recommend this resort for so many reasons. Was extremely happy and am looking forward to trying more Royalton resorts. The staff, grounds/pools and restaurants were all amazing. Had a wonderful holiday! Will be back!

Great food and beach, but average customer service

The resort is great. Food was outstanding. If you are not a stickler for customer service, totally recommend the resort. The customer service overall was average, but the service at the bar on the pool was bad.

This resort was BOMB!!!

We had an absolutely amazing time at the Royalton Negril! The food was out of this world so many choices in the buffet! We loved hunter steakhouse! The pool and vibes team was always on point! Download the Royalton app, everything was seamless! Use the app to book Al a carte, room service and to make any requests! Mini fridge stocked daily, rooms were always clean with fresh towels! The pool bartenders always had my cup filled and everyone was so pleasant and cheerful! we will be back Negril!

Service at Royalton Negril: Disappointing in Some Areas

My stay at Royalton Negril was a mixed experience. While the resort itself is beautiful and some staff members are genuinely friendly and helpful, service inconsistencies and maintenance issues made the trip less enjoyable than expected. One of the biggest disappointments was the condition of the room. The shower was broken, and even when it worked, the water pressure was extremely low, making it frustrating to use. Despite reporting the issue, it took a long time for maintenance to respond,  [... read more]and even after they did, the problem wasn’t fully resolved. For a resort that markets itself as luxury, these types of basic issues shouldn’t be happening. Another downside was the service, which was slow and, at times, lacking altogether. Restaurants had long wait times, and drinks at the bar often took much longer than expected. While some staff members were great, a few were outright rude, which put a damper on the experience. That said, most employees were friendly, but they seemed overwhelmed, likely due to staffing shortages. The resort has potential, and the beach and pools are fantastic, but the combination of room maintenance issues, slow service, and occasional rude interactions made it hard to fully relax and enjoy the trip. If management focused more on staff training and resort upkeep, it could be a much better experience. Until then, I’d only recommend it to those who are patient and willing to overlook some major service flaws.

Fantastic resort for all ages!

Overall, loved the hotel. Staff are incredible, helpful and friendly. One even remembered me from a year and a half ago. There is something to do for all ages and the kids club and kids area is fantastic. The beach is beautiful with white sand and clear blue shallow water. Some of the rooms are a little tired but I imagine there will be some updating going on soon. Good variety of restaurants and overall the food is really good. You know you are at a great place when the first thing peopl [... read more]e ask you is how many times you have been there. Record we got was 13 years and running ! Highly recommend.

Resort grounds are beautiful but staff are next level.

First we checked in just after midnight and the room that was given to us is not an ocean view which was not what we paid for, they gave me a hard time to switch rooms for the next day they tried to push to change the room after 2 days. My husband and son got severe mosquito bites and the staff did not care. Just so much attitude from front desk staff especially the women’s. The buffet ran out of shrimps 3 days in a row I finally had it with one of the staff after complaining all of a sudden shr [... read more]imps suddenly appeared. We had a family reunion party of 35+ they couldn’t accommodate us for a restaurant we had to Settled for Buffett dinner every night because the app NEVER worked. Then I finally got reservations at the Calypso restaurant 10 guest for 9pm, we didn’t getting serving plates for appetizers plus majority of the menu was not available we then ate past 10pm and while eating we see a cockroach crawling on the wall. The stuff was complaining how tired they were and wanted us out asap it literally ruined and ended our dinner. Our flight was delayed more then 6 hrs coming back to Toronto and I booked a courtesy room from 5pm-6pm and didn’t even get to use close to 5:40pm. The supervisor felt like she was doing us a favour supervisor to use the shower at the spa because the courtesy room was still being cleaned. The resort is very unorganized they tell you to speak with this supervisor and when you do she tells you something different from what the other staff has told you. Too much mixed communications being told. I got married at the Royalton in Trelawny and the were amazing but the Royalton Negril I would Never go back to nor recommend to anyone. Waste of money.

2nd time here!

We vacationed here in Feb 2023 and decided to do it again less kids.It was up to par again! The food is above average and i would insist on getting diamond club inclusive pool,bars and private beach.The rooms are very nice with ample size even the luxury jr we stayed in is more than enough for 2.We loved Tevin our bartender by the main lobby he got us drinks with the upgraded alcohol.This is the trick here at this resort(like many) you have to ASK for the upgraded alcohol or they give you generi [... read more]c.Note the bus ride from MO-Bay(Airport) is LONG...i suggest earlier flights to MO-Bay if your heading to Negril. Entertainment is varied, the Silent Disco and Michael Jackson Show are the two best imho.Ricks Cafe is a must if your doing an excursion i suggest taking cab ..the boat ride over sux getting in and out of there is BS...cab is WAY better. he will drop u off and pick up whenever u like we stayed 2 hrs. on 7 Mile Beach then he picked us up to go to Ricks for 2 hrs...it is quite pricy for drinks and food but hey it is what it is. The resort does ask you to do the loyalty program interview (basically time share) and they are persistent.We went to help out the employee and we ended up getting a beach dinner and spa for it! just say NO to the loyalty program its a waste of 2 hrs unless u want the spa and dinner lol. Tipping is a good idea but dont go overboard we tipped our cleaning lady everyday and our servers just give a little and u get alot! The Jamaican people are always nice and friendly and i would most definitely come back all Royaltons we went to are very nice from staff to the beach! No vendor problems and they are not pushy at all. We come back to Jamaica every yr the weather is always on par and what else do you really need its all here.The people the food the beaches,Reggae vibes,its just so chill no problem man! I suggest leaving on Tues/Wed if you can no lineups thru customs quite a breeze.

Best trip ever !

We were there as a group of 10 people from Jan 26 - Feb 2. The Weather, beaches, food, service, staff, entertainment & rooms were all fantastic. I didn't see any bugs anywhere, including mosquitos, sand fleas etc. I would recommend anyone to go there & consider this a 5 star & was probably our best trip ever !. We were not bombarded on the beach from vendors. If anything, we had to go looking on the beach to purchase souvenirs. The service was exceptional, they were even serving us drin [... read more]ks on the beach every day. Room service was also great. We would sometimes order breakfast evening before & they called 5 - 10 minutes in the morning before they brought it. We didn't have any complaints. We would go back there in a heartbeat !

Wonderful beach

The check in was quick and easy, we did not get the room we booked in building 3/ ocean view due to lack of inventory. But we were upgraded to a family suite with some ocean view . The food at the resort is good but not outstanding, very boring sometimes since you have same dishes again and again.. especially for lunch. The service is good , ala cart restaurant are ok nothing out of the blue. I have to mention few people that were outstanding with their service, Latouya, Shandol from Grazie!!! [... read more] And Tevin at the bar on the main lobby they are at a different level. At the front desk I will mention Damian the supervisor, great to deal with. The resort appeared to be tired and needs some updating. The rooms, facilities, stairs..ect. One of the managers Fred, needs some courses of how to deal with issues ! He noticed us dining for breakfast at Grazie and came to the table to lecture us that we're doing wrong by having breakfast there, since we are not a Diamond club! And it's for Diamond only! He stopped us from dining and kept going on and on! As guests we didn't know that! And we expected a bit more respect.

Do not Go!!!!!

Horrible resort to say the least. Too many things to mention. Let me start by mentioning that we had diamond club which comes with early check-in but our check-in was delayed by 4 hours. Our room-service order was never delivered or delivered hours later resulting in us missing meals (restaurants closed) Housekeeping was disgusting, they left pools of water in the bathroom on which I slipped and almost fell (my husband caught me). Their restaurants never had what they offered in the menu (we alw [... read more]ays had to take the alternate option, they didn’t even have onions for the omelette!). The cherry on top of our disastrous stay was our check-out. Our shuttle was scheduled at 4:45 am and our pickup from the room to bring us to the main lobby was at 4:15. we were ready and waiting from 4:13 and when no one showed up until 4:25, I called the front desk and was told that someone was on their way to get us. We waited another 10 minutes and called the front desk by which time, they never answered. I kept calling until someone came around 5:05. As we were leaving the room, the phone rang and it was the shuttle bus driver calling me to tell me that I was late and he was going to leave me. I then started explaining to him that I didn’t have a ride to get to the bus and he told me that it was not his problem. I hung up on him and got in the tram with our luggage, the guy drove so fast, that one of our luggage fell off. The driver got excited and jammed the brakes so hard that all of us banged our knees so hard my daughter started crying. He picked up our baggage and took us to the lobby only to find that our shuttle had left. I was fuming by this time. It was already around 5:15. When I explained this to the front desk, the guy told me that I’ll have to take a taxi and pay for it!!!!!! Anyways, we made it home in disbelief and are still unable to get over our miserable experience.

Disappointing visit

The Royalton is a located in a beautiful part of Jamaica. This was our third visit and I have to say it was very disappointing. The hotel standards has definitely fallen. Having.paid for an ocean view, we were located next to the noisy hotel pool. We had to insist that we wanted another room. The service was slow, we had to make several calls to front desk to have our fridge refilled. Finally, we had to deal with a leaking AC, with water overflowing into our room. All in all not a good week.  [... read more]I didn't feel the offer of a bottle of wine as an apology was sufficient for all the inconvenience we dealt with. .

Great experience...

The hotel offers top tier food selections throughout the Day. Only thing they don't have is lobster. Ugh. Wish they did. Staff is helpful and calming. Especially if you have high anxiety. They make you feel right at home. Thanks to tripcentral and the suggestion made for this luxury resort. The entertainment is outstanding. As well it's location. Bloody bay beach. Overall a 8/10. I'd given them a 10 had they had lobster.

Would not return to this hotel!

I was not impressed by this resort at all considering it was supposed to be a 5 star, it really wasn’t. More like a 3 1/2 star, the grounds were not well kept, very dirty, run down rooms. Service was poor u less you tipped well. They were always missing beach towels every day and sometime room towels. The beach was nice but not well kept as there was a lot of sea weed due to storm, but they didn’t remove the seaweed or all the garbage that was left on beach chairs. Overall it was an okay stay bu [... read more]t I would not recommend nor would I return to this hotel!

All the negative reviews are true

Food sucks. They’re serving frozen food and calling themselves 5 star resort. This place felt like a scam. All the negative reviews I read were true. The entertainment was not good. The stage audience chairs were empty.

Great resort!

Big resort with lots of options for beach, food, rooms and entertainment. Rooms and entire resort are very clean - rooms cleaned daily. Overall service was great with fast turnaround times. Food was good - however, the Jamaican options at the buffet were great. Only complaints would be kids pool and the al a carte restaurants. A la cartes - Tex Mex and Calypso was extremely slow. Kids pool - water was cold and the big bucket that drops water was too aggresive and loud for our kids (4 and 6 [... read more]).

Best Ever!

2nd Time there - Never disappointing. Great people, great food, great resort. Special shout out to Dorrett Black ! Amazing trip !!! Sure to please everyone! Gotta love Jamaica! Satisfaction guaranteed

Always amazing

Got married here 5 years ago and came back to relive the memories. With in incredible staff, my favourite Dorrett who we fell in love with from the start ! The resort is awesome! Wish the visitors were the same. People need to appreciate the people and place.

Great Service!

This hotel was very clean, and all the staff was extremely friendly. Manuela was very helpful with everything we needed, and everything went smoothly. Food was amazing and I would definitely go back again!

Terrible Experience

2/10 Our experience from our first day to last was a nightmare at the resort. Upon arrival, things began to go wrong, and something didn’t seem right. On day one, when checking in, no one knew that a crib was needed for the room even though the request was made months in advance. It took until the middle of the night to receive a crib and the baby was already sleeping. When arriving, (and each and every day after), the fridge in the room was always empty and it always felt like we were [... read more] bothering someone to ask for clean towels or water bottles for the baby. On day two, (we had the swim out room and our baby enjoyed it), until noticing that the tiles were falling off and cement debris was floating around us. Not sanitary. At the pool bar, as well as the other bars, everyone seemed to ignore the guests even though the bar was not busy. It took forever to get drinks and they were subpar. On day three the true nightmare began. My wife was breastfeeding our baby in the room when she noticed cockroaches climbing into her luggage and another into the baby’s crib. At that point, I realized that this hotel is dirty and unsanitary. Upon telling this to someone at the lobby, they brushed it off. When my wife started crying hysterically the manager came and offered us a new room along with a day in a cabana. In the new SECOND room, I saw ANOTHER cockroach. The fact that they were in two rooms makes it very clear that this is a dirty hotel. My baby could have gotten extremely sick. At this point, I was over this vacation and made such my luggage’s were always locked. I was paranoid the entire rest of the vacation and coming home was a stressful experience of cleaning and making sure no cockroaches entered my home back in Canada. The remaining days did not scream a 5-star experience. The buffet always ran out of food 1-2 hours after opening for lunch or dinner on a daily basis. On the last day, there was no bell boy to bring our bags to the front and no food for the 2-hour bus ride back to the airport since prior to 7 am no services are available. When my wife asked at 6:55 am for a piece of bread for our 10-month-old baby for the bus ride, the workers were rude and denied entry to my wife. Workers constantly complained about working there to the guests. Many workers verbally expressed their want to quit Royalton and work for the RIU since meals were not provided for them at the Royalton for free. They did not feel valued and verbally expressed it. I can understand their frustration. Their disappointment in the working conditions is rubbing off on the guests and everyone is frustrated. Nothing about this resort was a 5-star experience. This hotel is going downhill fast and everyone from the guests to the workers notice it and verbally express it. Paying for a 5-star experience and receiving at best a 3-star hotel is false advertisement. I am going back to work not relaxed and frustrated with what my family has experienced. I will never again choose a Royalton property and will not recommend it to my friends and family. The ONLY amazing part was the beach. Beautiful water.

Excellent Place to Relax

The hotel was clean, nice spacious rooms, very friendly staff and well maintained. However, it’s also 2 hours away from the airport which makes the journey very long. Service was excellent but would have preferred more fresh tropical fruits and fresh fruit & vegetable juices. I would recommend this hotel if the additional 2 hour bus journey to the hotel is tolerable.