Very clean--excellent staff

grounds excellent---food poor---needs to be identified staff excellent---not enough adult entertainment at night too much for kids at night----michael jackson show great--but not enough for adults---food often cold---

Nice

Hotel was nice, but there is no snack or options outside of meal hours, also you can not get a coffee or cappachino before 11am, entertainment was lacking claiming due to Covid they were not running the usual, but the hotel Ocean Blue down the road had their casino open and had a variety of not only pool side entertainment but nightly different entertainment. Our hotel had good covid protocol's mandatory masks for restaurants and buffet's till you were seated, temperature checks at meals and whe [... read more]n you arrive. PCR test was $80 USD day we were leaving dropped it to $65 not impressed with that. Meat or eggs were not freshly prepared in front of you it was cold. I was not impressed with the travel agent I was never given a hotel option, I do not like sunwing and wish I was provided a different option or hotel, she said there was a swim up bar there was not. and she never returned emails or calls regarding important information, she told me she let the hotel know it was our wedding anniversary and the hotel was unaware. VERY DISAPPOINTED with her and will not book with tripcentral in the future.

Not recommended

I dont know where to start. I had seen reviews saying this resort had a theft ring and thought it may have been a exaggeration, it wasn't. There was 3 thefts there that I had actually spoke with the guests, these thefts were from there room and the items that were taken range from passports, money and jewelry. I seen drugs openly use and the disco "Pacha" has open prostitution. The beds in the rooms are terrible and the towels stink. I really have nothing good to say about the RIU Naiboa so I'm [... read more] gonna stop there. Do not book this resort.

Disappointed

Did not Meet expectations in comparison to other Riu Resorts I have stayed at in the past. Minimal amenities and lack of options for food and activities. Staff was pleasant and helpful. Water was not replenished in room, had to request it at front desk everyday.

Very clean and super service

The only thing I would recommend is better coffee and access to the other hotels would be nice. Could also do without the bingo or make it at an earlier time and just add more dancing before the show..................................................................................

Great hotel!

Cleanliness is a 5* Service is a 5* Animation team are hardworking, funny and engaged. Do Bingo in afternoon and change activities at night, musical trivia... Another plus: no réservations required for a la carte restaurants. Suggestions: Let clients "stay and play" at the other RIUS, as beach grill is under construction Had a great week!

Wonderful trip

My daughter and I did indeed enjoy our trip to the Dominion Republic with tripcentral.ca. The resort is beautiful - the grounds are kept in immaculate condition. The customer service was great. We so enjoy the wide variety of fruit and vegetables that were offered for each meal as well as 2 or 3 meat dishes. Food was plentiful but it grieved us at the waste, but the resort has no control over that. The only thing was we wished that there would be a designated area for smoking. It was d [... read more]ifficult to get away from the constant trail of smoke.

A big disappointment

Hi was very shocked that the hotel staffing knows no English,at the front desk,it was very hard to communicate with the staff,also the foods suck we stayed 7 days. Hardly any food that makes sense,I was very disappointing with my stay.at this hotel never had a problem with any of the riu before.i would not go back there .

Poor Resort

Rooms are not cleaned properly, refill of fridge not done regularly. Pool is small and not properly cleaned. Almost same food everyday, not enough choice of food for vegetarian. Too much mosquito in room. Coupons are not given at time of check-in as part of our packages from Hotel and sunwings. I don't like this resort as per money I spent.

Riu Naiboa

The hotel was kept very clean; The food was excellent with lots of choice; The beach and little shops were less than 5 minutes away! The beach and pool were awesome! The service at the restaurant and bars were very good!

Wonderful experience.

Riu Naiboa is a beautiful place to plan a vacation. If you have a young family, there is an incredible water park. The rooms are very clean, housekeeping staff is always smiling. the buffet has a great selection of food. The A-la-cart is very tasty as well. The swimming pool could use a fresh coat of paint. the front desk staff are very fluent in multiple languages. I truly enjoyed my stay.

Too Laid Back Resort

It was a nice resort but not enough to do there and the excitement wasn't there . Bingo was boring every night, needed something else to keep our interest til the shows started. The shows started way too late by time it came we were ready to leave. The food was ok but still ended up sick , with fever and diarrhea. Three out four got sick. Not Happy.

Not Bad

The Hotel and it's grounds are very nice and well kept . The food at the buffet was well prepared and presented but pretty much the same day after day . We found the staff level of English not as good as in Cuba .

Amazing trip!

We stayed at Riu Naiboa everything we'd imagine was there! The pool area was nice but at times a bit busy. If the pool area was too busy the beach was a 5 minute walk away and we always found a spot. The staff were absolutely friendly and professional. We did a few excursions and they were all a great time! All in all it was truly a great vacation and we were all very sad when it all came to an end way to quickly.

GREAT TIME WITH GREAT PEOPLE!

love the place the food was amazing and the installations of the resort were amazing. even tough the beach is around 10 minutes walk. is a nice walk and you can get to chat with people from other resorts.

Good for the price

I have stayed at the Riu Naiboa with my boyfriend from September 28- October 4, 2015. The weather was amazing, the beach was great, very clean, lots of palm shade, would have been better with palapas but I guess it's a Riu thing not to use those. Staff were dedicated and friendly. Food lacked variety, but was tasty. Drinks were weak. The bed was tiny and hard, however when my parents stayed at this resort they had a big soft bed so depends on the room you get. Also the drain cover, and door [... read more] handles on shower were broken off, we looked at 4 rooms before choosing this 'least broken' room. The pool bar is not swimup, and you actually have to go up a flight of stairs to get to it. On the weekends lots of locals with lots of kids being very very noisy, and the entertainment gears at them, not speaking Spanish made us feel very excluded. We walked through the other Rius, the difference is astronomical in pretty much everything, that being said the other Rius were also twice as expensive when we were booking so I feel that we got what we paid for. The beach and beach bar/snack bar is the same for all of the Rius in that complex and has great staff, yummy food, and the standard local drinks. Solid 3 stars.

Friendly resort

very good entertainment, preferable to have air conditioner at lobby, more fruits at breakfast and lunch, beach was clean, very good location between other Riu resorts Ideally for 4 stars Strongly recommended