Wow, this was really good.

This place was amazing. The rooms were nice and clean. Only thing that was kind of disappointing was not all rooms have a balcony or terrace. Although it turned out to not be a big issue. Pools and bars were really good. The beach was great to walk every day, with clean white sand that goes on for miles. The staff was wonderful, always smiling and very friendly. The buffet and alacarts were very good with lots of different foods to choose from. There was multiple dishes to choose from on the ala [... read more]carts menu's. We enjoyed our stay and we will go back again.

Amazing resort.

Grounds and lobby areas very clean and well kept. Staff very friendly and easy to deal with. Pools very well maintained and pool decks very clean. Some pool lounge chairs need to be replaced or re-covered. Restaurants and food - excellent, and wait staff also excellent. Royal concierge very attentive and accommodating.

Amazing resort.

Grounds and lobby areas very clean and well kept. Staff very friendly and easy to deal with. Pools very well maintained and pool decks very clean. Some pool lounge chairs need to be replaced or re-covered. Restaurants and food - excellent, and wait staff also excellent. Royal concierge very attentive and accommodating.

Amazing resort.

Grounds and lobby areas very clean and well kept. Staff very friendly and easy to deal with. Pools very well maintained and pool decks very clean. Some pool lounge chairs need to be replaced or re-covered. Restaurants and food - excellent, and wait staff also excellent. Royal concierge very attentive and accommodating.

Most disappointing trip , first time to Mexico

First time traveller to Mexico and wished we were warned about the "snake pit" at the airport, The husslers, nearly cost us missing our bus connection, plus the Air Transit represnetative was not observable to help direct us to the connecting hotel bus. We sent everywhere by Mexican husslers in the aiport who apprear to be legitimate travel assistants. NOT .. so be aware, just walk through to the outside without giving any eyecontact , and look for a representative, it is chaos there. Second [... read more]ly, the Air Transat rep at the us is very rude and not helpful at all, aswell as the meeting with rep at the hotel. Went to the scheduled meeting at hotel, no rep., someone when to fine the person. The person eventurally arrive, and was not welcomng, language barrier, only concerned to selll off hotel tours.. did not know anything about the local area, buses etc. I was other tourists who educated us... never again will I go to Occcidental . 1. Arrived and told we were up graded. We thoough how nice. well, not, we were in a closed off room with no windows to open, only to listen to the music nightlfy from othere hotels, and under our room was as the supply area. Every day woke to deliveries , beeping, etc . and ending every night with loud music from the hotel next door.. SOME upgrade.. to add to this was a disgusting odor from the inside of our night table, all of our personal items took on the odor or what smelled like animal urine,, it was disgusting. No fresh air, moldy air conditioners, and woke to workers drilling 10 other rooms having the air conditioner serviced... not ours. Complained to desk and asked to be moved after a frustrating week of no sleep. Was told to return the next day, did that, was told no one knew about about the complaint, come back next day and to find that a couple 2 doors down, complained becasue thier tv did not work and were moved that night ....returned 3 rd day to the evening manager who took us seriously, came to room and had the night bed exchanged and them said he will have a "surprise" the following day ... suprise , not surprise .. one hand does not know what the other is doing at the front desk. The departure day after 2 weeks on no sleep, and constant noise, and lack of action, the front desk could not find our reservation with our personal informations -- copy of our passport ... no one could find it, and showed no concern for the fact our passport information was misplaced... I have since written the manager. Accomodations rate - old dumpy... however, the cleaning staff were lovely, responsive and very kind! as I became very sick from the mold in the air conditioner. Food variety very good, and generous in choices. The 3 restarants are a nice change fa nice change from daily crash bang caferteria and line ups to get in. The pool is often filled early in am filling up with americans who enjoy drinking at 8 am and stay in pool all day. No fun, loud obnoxious , resort .. I lived at the beach where peddlers constantly bugging people to buy something .. it never ended. Overall, if you like to drink, booze flies constantly, the lounge is taken up by sports people, always full of americans wthinc bloody football,, the resort offers very little for options, your are stuck with the same old pool junkies, and the lounge is taken over by 8 tvs of sports , It it is your thing, knowck yourself out. The best thing, was perfect sunny weather while is stormed her in Ontario.. would I recommend air transat or Occidental , not on your life. I an extensive traveller and it was the worst holiday I ever had. It was alot like Cuba but at Cuba you know what to expect.

Very Good Resort

Firstly, This was my wife and my selfs 29th time to PV and have been to about 15 different all inclusives there, as well as about 10 other carribean destination all inclusives. We were there 2 weeks ,Dec 6 to 20th. Not a very busy time in my opinion ( just before the xmas rush) Things were just starting to get busier when we left. Great Resort if your not a terribly picky person! Buffets were very good ( as good as a buffet can be at an all inclusive ). . Rooms all getting a little rough around [... read more] the edges. Very disappointed in the fact that most rooms dont have balconies and that the rooms are a little small, but on the plus side it forced us to get up and get out of the room early and enjoy the day more. Also allowed us to get a lounger by being out early(7-8am) if it wasnt for that your wandering around aimlessly looking for a place to sit down. I complained to the concierge and she said it has always been a problem!! I told her that there is two very simple solutions... 1. GET MORE CHAIRS! There is plenty of room on the pool deck and beach to place more chairs. I cant imagine the situation in high season! 2. - enforce their own rules for not saving the chairs for so long. I saw no staff ever take a towel off a chair even after chairs sitting all day ( 8hrs) with no one using them and other people with no place to sit. The buffet in the morning was a little slow getting a server to bring you coffee or water but not a huge deal. Coffee station in the lobby was a huge plus for us! Those were my only complaints. Everything else was great! Great service. The bartenders are very friendly and quick to get you a drink. At every bar! Servers are very attentive , especially being there 2 weeks, they would bring us our "usual " without even asking. Canned beer everywhere and not draft was a huge bonus , and surprise , for me. Doesnt matter how good the draft is when its served in those detergent smelling plastic cups. Also bottled water was always available every where. My wife only drinks champagne and red wine and both were very pleasing to her and she is kind of fussy! But the highlight of our stay was the Italian A la carte restaurant. Amazing meals!!!! Our server Juan was probably the best waiter we have ever had at any restaurant in our lives!! We were fortunate enough to get in 3 times and each meal was better than the last. Cant say enough good things. I would definitely recommend this resort.

Would recommend

First time staying in the riviera Nayarit, the beach is much nicer than puerto vallarta and buserias. the food at the buffet was amazing every day, and even on a 10 day trip I looked forward to the food every day. The drinks at the bar were very good, and the bartenders showed us some new ones. (Special shout-out to Leo at the pool bar and Irving in the buffet for their service that went above and beyond) The grounds were very clean and well maintained. The hotel has an old and a new section, [... read more] we were in the old section. We had a few minor issues in the room but nothing that would ruin the trip, the only real complaint I would have is the rooms are not soundproof at all. You can hear everyone walking down the hallway, and the neighbours talking in their rooms. That being said, the rooms were very clean, the water pressure was amazing, water was hot, air conditioning worked great, and of course an amazing view from the 5th floor.

Good friendly resort with incredible staff

Over all we were very happy apart from one incident where a wedding was taking place and the wedding party were in the bar area until 1.30 am screaming and shouting. The bar area was under our room. When my husband rang the desk to ask that it be toned down he was told curtly that the wedding party has permission to have the area until 1am. He was also told that we should not hear it as we were on the sixth floor. The area was open to the high ceiling so anyone who had a room above that wo [... read more]uld have heard it. The noise was toned down somewhat but not stopped until 2 pm. We did not allow that incident to mar our holiday but were disappointed at the response to a civil request.

Love the size of this resort.

All grounds and gardens are beautifully maintained. Resort is very clean. Beachfront is beautiful and sandy. Staff are very friendly and helpful. Nice no food is at poolside which keeps birds and bugs away.

Amazing resort

Love the hotel. The grounds are beautiful, The beach is great as is the pool. Enjoyed the buffet, the Tokyo and the Italian restaurants. The drinks were superb. The rooms were very clean and comfortable. The staff are very friendly and helpful. This was my 5th time at this hotel and can't wait to go back. I have been to many other resorts but this is my favorite.

We will return! 14 fabulous days!

From the moment we checked in until the moment we checked out, we were impressed! We had asked for a quieter room, higher level, king sized bed. Upon checking in, they said they tried to accommodate all our requests, but could not get a higher level floor. We were given room 246. It exceeded our expectations! The room was spacious, so clean, so bright, with a huge deck overlooking the Royal Pool AND the ocean! (We did NOT upgrade to Royal). It had two chairs and table, plus two loungers!  [... read more] It was so quiet at night, the air conditioning worked perfectly. The only thing with our deck was that it was too hot to sit on it from about 3-7 PM. The floors above us had covers but we did not. The pool bar shut down around 8 PM, so there was never any issue with noise after 8. We could see the shows from our deck! All staff were friendly and helpful. The buffet food was scrumptious and huge variety! We ate breakfast every morning at the buffet, and three nights at the buffet. Lunch was always at the Mariachi, and always lots of choices! We tried each a la carte at least 2-4 times and loved them all! The service at each a la carte was exceptional! To make a reservation for an a la carte you go to the lobby each morning about 8:20 and line up. You can start reserving about 8:45. The times are 6, 7, 8, 9 and I believe 10. It is a pain to do this every morning, but it is also a nice way to meet people from around the world! They used to allow you to reserve a few days in a row, but because people would reserve then not bother to show up, they had to change to one day at a time. Reservations can be made between 8:45-4. Please help them out by cancelling your reservation if you do not decide to go. That allows someone else to be able to use that time slot. The shows were from 9-10 PM each night and very professional! They had many activities, water aerobics, Zumba, yoga, fun games and activities and so much more! I could go on and on. The one small thing that could be improved upon, (but could be a staffing issue) is the beach and lounger area. It would be nice to see it raked and cleaned up a bit better, and the lounge chairs and tables cleaned more. There are so many people to thank, so here are a few, as some I didn't get their names. Eric (helped us with Spanish) Puk (funny, friendly, terrific service) Ana, who helped us with Spanish, Irene (fabulous! (Beach server), Stephan - so personable! (reservation man), Jose, (Esther and Jabier at the shopping shack) Raphael and Alberto at the Italian, Blanca our maid, fabulous! Fania, Francesco at the buffet who helped us with our Spanish! Valeria and her Harris hawk, Sahara. There are so many to thank and I feel so bad I didn't get all their names. The young ladies at the Lobby Bar at night were also fantastic! The two activities men! This resort is a 4 min walk to the Riviera Farmers Market every Tuesday from 9-2! We noticed ramps everywhere and there are elevators if anyone has mobility issues or uses a wheelchair. Paradise Village Mall is a 2-3 minute walk from the resort! The beach is lovely and flat to walk on! If we had any issues, for example, we were out of our room every morning before 9. We asked if it would be possible to have our room cleaned before noon, not late in the day. It was done! We had a couple of days when we did not get coffee or water. We went to the front desk, and it was brought up immediately. We just asked politely, and any issue was taken care of! We will return! Mucho gracias to all staff who made our stay so memorable! I had hoped to post photos along with this review, but it did not give me that option! Covid protocols were met in all areas. Hand sanitizing and wearing of masks entering restaurants and leaving but not once you’re at your table. You didn’t have to wear a mask walking around the lobby or hallways unless you were too close to another person.

Wonderful resort

Hotel accomadations,food,entertainment were excellent.we would return again to this resort.the food was very diversified always a variety for everyone.the entertainment was very professional as the pool area always had something happening

Super clean hotel during Covid

Great small resort . Very clean. Friendly staff , good food. We paid more for the private restaurant and better room. Had a separate pool and a separate part on the beach. The restaurant was ok same menu for a week but enough choice just be aware that the service there is very slow and they are a bit unorganized! Did not do any of the restaurants where you had to make reservations. However everyone spoke an bout the Italian restaurant Make sure if you are booking a balcony ocean view tha [... read more]t you ask for a non obstructive view. I really liked this resort

Such Beauty!

A fantastic resort! Extremely clean room and pool area. Very pleased with the beautiful views from the restaurants. Able to see the ocean from 2 of them. Food was very good with lots of choices. Drinks were constantly served by the pool. Great service! The entertainment staff were super friendly and full of energy. Nightly shows were very good with trained dancers. No fighting for pool chairs, always some available. Cons: No free wifi spots. This made checkiing in for our return flights very di [... read more]fficult. Had to cross the street to use Starbucks free wifi.

Nice resort

Grounds beautiful. Beach excellent. Pool good. Not much happening at this resort, however if you just want to relax, this resort is for you! BEWARE there is construction! All day 8 to 9 pm 7 days!! Jackhammer all day. We paid extra for royal club service and we were right next to construction! They should not be charging extra!! Would go back but after construction is finished.

Beautiful resort

This is a wonderful resort for couples or families. The staff go above and beyond to make your stay comfortable. The food was average in the buffet, not a bad breakfast and lunch selection. We ate at 2 of the 3 Ala Carte restaurants, the Italian and Japanese we definitely would recommend trying them. The resort was well kept, the beach was beautiful. Lots of lounge chairs on the beach and by the pool. The rooms are average nothing special but they are clean.

Great Resort!

Just returned from a 10-day stay at the Occidental Nuevo Vallarta. We loved the caring staff, availability of pool and beach chairs, clean rooms and hotel grounds (food served only in restaurants) and buffet food was enjoyable (could have had a bit more variety). Great nightly entertainment. We felt very welcome. We will not hesitate to return next year.

Wonderful vacation

The hotel was located on one of the most beautiful properties I have ever been to. The staff was very helpful and went out of their way to make our vacation the most memorable one we ever had. The beaches were clean and free of seaweed which made swimming very enjoyable. Drinks were first class and plentiful. The food was delicious and professionally prepared by well train chefs. Me and my wife will be definitely planning a future vacation at this resort for sure.

Would definitely go back...

Facility and grounds were very well kept, nice rooms, clean, friendly staff, good food. Pools were clean and water was warm. New hospital directly across the street. Beach..water a little rough each day....not a big deal for us though Rooms....shower doors leaked....not a big deal either...just place a towel on the floor by the door. Close to the airport...20 min drive.

Wasn't happy.

Amazing beach, understaffed, small rooms, public bathrooms extremely small stalls, beach & poolside activities fairly good.Juan was awesome for activities.had to pay for wifi. Asked to speak to the manager & was given excuse after excuse why I couldn't. Would not recommend or return to this hotel.