Nice resort

Grounds-Nice and kept well Public Areas-Also nice and kept well Rooms-Nice and kept well, was in a studio with kitchenette. Had problems twice with my older type safe getting it activated. Had a problem accessing my room multiple times, maintenance had to change door lock batteries and re code door multiple times. Dining-Good assortment of tasty food for breakfast, lunch and dinner (deserts need to be tastier, many had no taste to them which is constant problem in Mexico). Was disap [... read more]pointed to find that they did not have an assortment of specialty coffees. Regular coffee itself tasted very good. Features- Tennis area and multiple pools (3) over three areas was very good. Beach area-not very big, ocean washed sand up against the huts on the beach Bar Lounge area-not very large and very loud once full of people and music playing, they need more lounge areas Lobby - Completely open, no closed door for security purposes. This was not good during the government shelter in place at hotel requirement. There should be a gate or door that can go across the entrance to close off to intruders. We had to shelter in our rooms. Elevator service-only one elevator for entire resort Buffet restaurant-Very good service and food Surf and Turf restaurant-Very good service and food but very loud in-side Mexican restaurant-Very good service and food

Great resort

An excellent resort, very clean, sparkling clean pools, Friendly and outgoing staff The four restaurants served fine meals with friendly staff. The beach was always clean. Only problem was the rough sea and undertow. Lots of entertainment around the main pool with music and games every day. Maintenance people kept everything neat and tidy. Nightly entertainment was generally very good. Thoroughly enjoyed our 14 day vacation.

Very disappointing

Location is good, the view from the buffet restaurant was beautiful, but other than that, everything was disappointing. The room in the villa section was very dated, faucet was rusty, bathtub was peeling off. The first room we got was noisy all night from the huge fan on the front building. The room we moved was even older, blocked by parking building, but was quieter at least. After moving, I found out that I left my clothes in the room. I checked the room with the staff, but the room wa [... read more]s already cleaned and it was gone. I reported to the reception again next morning as he instructed. After waiting a while, what the staff told me was just they found nothing. They did not explain anything whether they found and asked to the maid who cleaned the room. They were not really care about their guest and also the procedure for dealing with this issue was not sincere at all. Food in the buffet restaurant was basic, but staff was friendly. Asian restaurant was the worst food I ever had. Appetizer was not properly cooked so there were raw flour in the fries, 'shrimp salad' was not shrimp but tough imitate crab. As soon as we tasted Pad Thai for main we had to get out. Cevicheria and the seafood restaurant was pretty good, though. It was our 4th all inclusive trip to Mexico and 1st time that we are not satisfied.

Great Resort in perfect location

This trip was booked thru Trip Central and was a Sunwing Vacation with a West Jet Flight. I was a bit skeptical of this being a 4 star resort from reading some of the reviews, however the price was great and we decided to chance it. It turned out to be much better than expected. The staff were amazing, the food was really good, pools nice and the location to downtown was perfect. The rooms were dated and could use some better lighting and furniture but very clean with comfortable beds and gr [... read more]eat showers. The a/c worked great. Our house keeper was Royo who did a great job. The hotel is really two facilities joined by a pedway. I was in the Mountain zone which is separate from the main building. It is a bit of a walk to the pools and restaurants but very quiet The buffet food was outstanding. Always a seafood dish and other selections as well as great fresh fruit and vegetables. Staff were great, a shout out to Arturo who I got to know over our stay. I had signed up for the Italian, Mexican and Surf and Turf specialty restaurants but opted instead to just do the buffet Location is a 25 minute walk to the start of the Malecon. A 2 minute walk to the convenience store and less than 5 minutes to the bus stop. Bus is 10 pesos and the Centro bus takes 10-15 minutes to get to the heart of the Malecon. Suggestion: I never experienced any lineups for the buffet however I was there before 8 am for breakfast and before 7 pm for supper. Most people go around 7:30 - 8pm for supper and by then there is a short line up. Summary: this was an excellent choice for my last minute vacation. I would not hesitate to go here again in the future.

Comfortable and safe.

Clean rooms, reasonable food selections, staff attentive, safe with security, beach front, family atmosphere. location is great to walk to various tourist options, evening shows and day events for all ages.

Resort is old but clean

This resort is old but fairly clean if your looking to go somewhere to be pampered and are used to 4 star or better don’t go there the resort buffet is very poorly set up but you can find things to eat if your patient and early for dinner or lunch the staff were very good but they are under staffed for the amount of people that are there the el le carts were okay but not very consistent with the quality of food except the Italian which was good both times surf and turf was amazing first time but [... read more] disappointing the next two times we prob won’t visit this place again but the location is great if you wanna explore puerto Vallarta

Not a fan

I would rate this resort a three star if it were in Cuba. The resort is very dated, as an example, one socket in the room for charging any devices. The buffet has limited selection. Despite the line ups for the buffet it seemed everything had been out for a considerable period. I was only able to book two a la cartes, surf and turf was good but Mexican was a disappointment. On weekends the resort was very crowded so a good time to explore town. Staff were all great and always helpful.

Disappointing resort

Lovely grounds, pool is good. Staff were very friendly and attentive to the guests. Rooms and food left much to be desired. Buffet had minimal options typically one starch, three or four veg one meat one fish. Food often overcooked. A La carte(s) were hard to reserve therefore dinning time not very convenient. Surf and turf a La carte was good. Furnishing in rooms very dated and in much need of renewal. Bed was reasonably comfortable.

Nice Resort

The hotel and ground are very clean staff are amazing. Definitely would go back to this resort. Close to alot different restaurants and shops. If you want to walk to the Malecon is approximately 25 min or hope on the bus for 10 pesos

Typical resort

This resort has a Mexican charm to it. It is in need of renovations though. Bed in our room needed to be replaced, it was disgusting, dirty foam pad and mattress. The food was pretty good and nightly entertainment was good. Staff at buffet restaurant were friendly, front desk staff could be better. We couldn’t seem to get face cloths after talking to them several times. When our room had issues they got someone on it fairly quick. We hardly sat at the beach as palapas were very low. Beach was n [... read more]arrow and steep, hard to walk on. Better drinks at lobby bar than pool bar. I would not return to this resort.

Decent Value 3 star property

To preface this whole review, my partner and I almost exclusively travel to adults only properties. We booked this on a whim because it was well-priced and didn't expect that it would meet our standards, but I used to be a travel agent so I have a fairly level-headed approach when reviewing all inclusives. My partner and I travelled here from March 15th to 22nd. We were there over a local holiday, and the resort was quite busy when we arrived. There were a lot of local families, which was act [... read more]ually nice to see. It did make the resort experience feel a little more authentic. It did sort of thin out after March 19th. Overall impression: this seems like a well priced family property. It was very popular with families, especially those with kids under 10. There also seems to be a large repeat clientele who return to this property frequently and do extended stays. Those who like it really like it! :) Our room: We had a partial oceanview, #307, jn the Canto del Sol section. We had no balcony, and our window wouldn't open. The AC worked incredibly well, and was set to 18 degrees Celsius when we arrived. Brr! We had a king bed with 3 pillows. My partner said that he thought the bed was too hard, but I didn't think so myself. Our room was small and basic, and there wasn't a lot of places to store things or hang wet items. Everything was clean. We didn't have any faceclothes on arrival, but we were provided some when they cleaned the room and changed our towels on our 3rd day there. We received a phonecall after two days because we had the "do not disturb" sign on the room to ensure that we didn't need anything or want the room cleaned. Our toilet clogged one day and they were very prompt in fixing it. We had no issues with hot water, and we were in bed early each night and weren't disturbed (until the last night when a group of rowdy lads checked in the hall across from us...if it had been more than one night of their antics at 2 am I would have complained, and I can see how the noise carries in the hallways to disturb guests). Our mini fridge wasn't plugged in and we were provided two bottles of water that we could refill during our stay. I recommend bringing a reusable water bottle or insulated cup from home. The pool: the pool in the Canto del Sol section is small. There is a swim up bar and lots of loungers, but they don't get consistent shade. Lounger holding is rampant here! The best shade is in the covered palapa next to the buffet. Unfortunately, there was a couple holding two loungers for hours each day and didn't spend barely any time there. One day they actually held the side table. Ridiculous. If you're not even going to be at your damned chairs, don't hold chairs in the shaded areas. We were still on Ottawa time and we were up each day before 7am. This was lucky, as this was the only way that we could get a lounger in the shade. The shade after 1pm is not as good as the shade in the morning. There are two other pools that we saw, one in the Luxury section and one in the Mountain section. They didn't seem as busy. However, you are no where near the ocean when at those pools. The water was warm and the staff did a good job of keeping the pool clean. There's several iguanas who hang out by the pool, who are incredibly tolerant and are accosted by guests all day. Lots of kids in the pool. I definitely got splashed and had a rubber ball bounced off me on several occasions but that's the price you pay for travelling to where children are. The pool was open quite late! They seemed to have guests in there even until after dark sometimes. The beach: not many palapas by the beach. We found the sand to be course and the water was rough (red-flagged each day). I would recommend water shoes! It definitely was gorgeous to look at with really nice sunsets, but if you're a beach person I wouldn't say this is the place for you. The food: the buffet was fine, nothing special but we always found something to eat. Breakfast and lunch were better than dinner. I'm a lenient vegetarian and found that they tend to add meat into a lot of dishes. My spouse is lactose free and a lot of dishes also had added cream or cheese. The dinner at the buffet was not especially good, to the point that on our last night we actually went into town for street tacos instead of eating on the property. On the resort I ate a lot of fish and rice. The snack bar was hit or miss. It was fine to grab something light and simple, but it wasn't especially tasty. We ate at the Cevicheria for lunch one day and were not very impressed so didn't go back. For the a la cartes, we ate at the Italian, the Mexican and the Surf n Turf. The Mexican was by far the best in terms of food quality and flavours. The Italian had decent mains but the appetizers weren't great. We were not impressed with the Surf n Turf at all, and had only booked it because of the seaside/outside location but unfortunately on the day of our reservation the restaurant was moved to a location by the lobby area. Speaking of the locations of the a la cartes, they can be rather confusing. The Mexican is in the Mountain section down a random hallway, and the Italian and Asian are in the Luxury section next to their pool. I would say that this is probably the worst food I've had at an all inclusive in Mexico, but still was better than what you get in Cuba and some parts of DR. The drinks: The beer was cold and my partner drank a lot of it! I didn't try any of the mixed drinks, but he did and enjoyed what he had. I stuck with wine or mimosas. I don't go to an all inclusive to drink good wine and can say that this tradition continued. The staff: we thought the staff was great! Everyone who we interacted with was polite and friendly. 10/10 for the staff, they work super hard and do a great job. :) The entertainment: the entertainment team tries really hard, and it's appreciated. There's lot of activities for little kids, but the activities for adults were not super exciting. No dance lessons. Evening entertainment was the biggest let down. It seemed like the karaoke and the circus show were the most popular. The show doesn't start until after 8 (sometimes 8:30 and sometimes 9) and there's no "light" entertainment to occupy you in the lobby area before then. We were back in our room most nights by 9pm. In conclusion: we wouldn't come back to this property. We really loved Vallarta and the hightlights of the trip were spending time in the Centro and Zona Romantica which are approximately an hour walk away (but only about a 10-13 minute uber ride). We will stay closer to Centro next time we are in Vallarta and probably not go all inclusive. We also went whale and dolphin watching one day and it was amazing! While this property wasn't for us, I would definitely recommend it to people with children, as it's a great value for families. Just to add: we booked the private transfer through Sunwing. On the arrival, that included a vehicle with air conditioning. On the return, it was a local taxi that the Sunwing Rep at the hotel called over that had no AC. It's not a huge deal, but I don't think having the private transfer really offered any benefit in Puerto Vallarta at all.

Unfortunate odor in villa area

The hotel was clean, food good, staff very friendly. Unfortunately we stayed in the villa area which is an easy walk across a foot bridge but we got a sewer like smell on a daily basis. It would not last long but was very unpleasant. The location of the hotel was good, it was an easy walk to the boardwalk (Malecon). The beach was terrible (coarse sand and steep drop) and the entertainment was limited.

The happiest day of my life

That was yesterday, when I checked out of this third rate, fourth class, chintzy, cheapskate operation that they have the nerve to call a hotel. If this is a four star, then the Motel 6 is a ten star. Walk with me through the two week experience I've just endured , stick with me and you'll save yourself a lot of grief. As you approach the resort, a sunset orange and cream highrise soars from the beach, just gorgeous, then as you get closer, another highrise in beige, immaculately  [... read more]clean and oozing luxury climbs up next to it. Then you turn off the main road and your heart begins to sink a bit, there's a ramshackle property squeezed in between these two elegant properties. As you approach it along a road that looks like an earthquake has just rolled through, you realize that this is the horror show that you are going to be dropped off at. Canto del Sol. Most of the businesses , shops, etc on the ground floor are boarded up or are masseuses/ pharmacies that ply their trade, and they were all friendly folks trying to scrape out a living in a hardscrabble environment, talk about thorns between two roses! The hotel part itself is quite a nice looking place but the haciendas, studio apartments called Villa Vallarta , a place that they've recently acquired, are like something out of a Pancho Villa black and white movie.. dirty, dusty, forlorn and neglected. I honestly thought we were checking in at a funeral parlor when we got to the lobby , the lobby where our troubles began the moment we stepped foot in the place. Although we thought we had booked into the main hotel, they took us to one of the "studios" ( and let me tell ya! it wasn't MGM) . It was furnished as sparsely as a Mexican prison cell and contained a king size bed, when we had ordered two queen size. No couch.. nothin' The headboard of the kingsized bed served also as a kitchen countertop, as the bed was slid under it to make some room. This studio had a kitchen in it that would have kept Gordon Ramsay in expletives for a month or two. So, unimpressed we crossed the earthquake zone to get back to reception (because all of the studios are in the "Villas" dump of a building), to get them to change us to the room we wanted and thought we had paid for. Now it gets interesting, the front desk manager says " no problem, we'll move you to the main building. Being experienced in these sort of bait and switch operations I had him confirm that there would be no extra charge . With my wife standing next to me he said that there would be no extra charge, so we moved our bags to the new room, which was OK but still starting to show wear and tear . Tipped the lobby guy 50 pesos and then he told us that we would have to go back to the front desk to get the key change. Once there the desk manager told us that there would be an upgrade charge of ... wait for it ... 760 US$ for the move. Of course I told him that I would be paying not a dime and now that I was in the new room I was going to stay there. His response? "We will call the police, oh! and by the way, Welcome to the Canto del Sol." The bellboy urged us not to get the police involved as we would probably have to pay them off as well as the hotel. so we suffered the first night in the prison cell with the fridge making a noise like a jet engine and the air conditioning pounding like a meat locker with no off switch. The next morning we're talking with the Sunwing agent who was about as much use as an ashtray on a motorbike in his dealing with the hotel management. He said that they just wouldn't budge and were insisting that we stay in the cell. I had to take things into my own hands . After a morning's argument with the front desk manager and the guest relations guy and us showing them the actual photo on the website, they finally partially relented and offered us a downgrade, would you believe it? A downgrade to a room in the welfare section of the hotel that had two queen beds but was so far away from the main action center that you almost had to take a cab to get there. We reluctantly accepted this compromise because the downgrade was better than the original ( but they didn't offer a refund for the downgrade!) Time to take a breath and give you my first words of advice. Don't expect any help at all from the booking agents, not because they don't want to but because they are powerless to do anything from a distance. Don't expect any substantial help from Sunwing 'cos Canto's hotel management doesn't respect them or their business AT ALL. You're on your own. Now we're settled in it's time to take a look around the place. As I've said , the hotel itself is OK.. maybe a two star at best but all of the furniture is old and battered, the washrooms are constantly blocked, closed or under repair (the pool washrooms were out of order for the entire two weeks we were there) The elevators are powered by a donkey turning a wheel somewhere in the basement, so slow you could climb ten sets of stairs in the time it takes them to cover one floor. Don't go to this place if you want handicapped accessibility, the stairlift doesn't work and even if it is working, it only goes up one floor and the one elevator doesn't have any room for a large wheelchair. One unfortunate couple were left stranded getting to their room and had to go OUTSIDE the building to find an elevator that could get them to their floor. Just another sign that the senior management at this place don't give a rodent's anal aperture about guest services. The domestic staff were quite nice although they themselves are on a strict economic budget. They restrict the number of towels they place in your room, no hand towels or washcloths, the cheapest soap imaginable, you couldn't get a bubble from it if you poured 7UP on it. The bed linen was so old and limp that you could spit through it NO ice machines for the guests in the entire place, no coffee machines in the rooms ........ , and the gym? Well the gym in Sing-Sing penitentiary is probably better equipped that this tiny little rabbit hut, strangely located next to a fabulous set of covered tennis courts where you had to pay to play. Anywhere you had to pay extra, they paid attention to. I'll take a moment to tell you just in case you think I'm being overly critical but I didn't encounter ONE guest who was happy with the place in the entire two weeks! And now we turn to the food. The buffet food was 90% INEDIBLE, I wouldn't feed it to my dog, although ironically dogs would probably like it 'cos it's mainly cold and mush. Just absolute canteen garbage. Pastas and potatoes were in heating trays that barely got them tepid and the meat that they served came from animals that weren't slaughtered, they must have just given themselves up. The bacon, eggs and hotcakes saved the day but the bacon was rationed like it was a refugee camp, sausages came from some animal we haven't yet discovered up in Canada. As for the specialty restaurants , we went to the Italian and they somehow managed to serve up a plate of stone cold ravioli (being able to do that in itself take some special type of incompetence ) The Lasagna they boasted of wasn't as good as the one we buy regularly from Costco and to be honest it looked like it HAD come from Costco. These cooks wouldn't last a half a day in Vancouver. We went a second time to the Italian (it being the only option of avoiding the buffet ). I ordered a dish that was a variety of three pastas and believe it or not they managed again to mix in some COLD tomato penne in with the two other types.. it's physically impossible to do that but somehow they pulled off the terrible task. Another guest had been to the Asian restaurant and in chatting to us told us that it was the WORST Asian food he'd ever had in his LIFE.. so we gave it a miss in favour of the Mexican palate. On a bit of a tangent ,Mexicans don't do beef very well and the one piece of carved beef I had at the buffet would have made a nice sole for my leather shoes. The menu at the Mexican place was no great shakes either, better food at Taco Bell that's for sure. The seafood in the tortillas was old and way past its "best by date " but you could stuff it inside yourself if you had a good appetite. The final scene at the Mexican restaurant leads me conveniently to the wait staff and the bar staff at the place. At the end of a mediocre spread, my wife gave the smiling waiter a 500 peso note and asked him to bring back 400 in change (I figured an $8 tip for a $40 so-so meal was pretty good) but he disappeared with the note , pretended that he'd forgotten about the change, mumbled and sniggered with the other staff (who were too slow to realize that I understood Spanish) and he walked past us about 5 or 6 times before I asked him where our moolah was. He acted offended, suddenly couldn't understand a word of English (or Spanish for that matter) and sarcastically said that he'd sent the note to the hotel next door for them to make change , none of the other waiters intervened so I lost my rag and told him to give me my money back. He didn't want to, of course, but he made the mistake of waving it in front of my face so I grabbed it and told him in both Spanish and English that he would be getting sweet F.A. from me for his "Ladrona" type behavior. He was not a happy camper but I was, 'cos I'd got my money back. I reckon that these guys see a gringo and figure that 500 pesos is chicken feed so most of them won't complain. Wrong person muchacho! So folks, there you have hard story on the food quality and the real nature of the staff. None of the staff in the entire complex will break up large notes for you , not reception nor the bell boys. They are especially reluctant to change US$ notes (because then you'll be obliged to give a bigger tip if they don't ) If you do get one to grudgingly change say, a 100 peso note, then you'll only ever get 80 back 'cos that's the cost of doing business down there. Even the banks won't change notes in P.V., so my advice is to get a big wad of US$ one dollar bills before you leave and you can sprinkle them around as you see fit . They seem to be happier getting greenbacks than those worthless pesos, plus you'll be able to spend what you've got left over when you get home. And finally a bit more about the hotel environment, the beach is unswimmable because of the strong undertow ( and it's like that in the two glamorous hotels either side.) The general locality gets pretty seedy off the main road and there are homeless camps on scrubland vacant lots , failed developments and eyesores just steps away from the luxury. You have to be really careful while walking because there's holes and bumps in the sidewalks, missing manhole covers, cobbles that can turn your ankles and parapets that fall a foot and a half to the roadway I would not go to this place again even if they offered it to me for free, if a judge said "one month in jail or two weeks at the C*ño del Sol , I'd take the jail without a moment's hesitation. Some may disagree but that's the way I saw it. As for value, well we paid $5300 for the two weeks , Take out air fare of around $1500 Vancouver return for two adults and you're left with a hotel bill of about $3800, which works out to 270 bucks a night ( one night of which you don't get any food) I wouldn't pay a dime more than $50 a night for this place, even all inclusive (in fact you should pay less for all inclusive) But truth is I wouldn't even pay a single dime 'cos I'd never ever stop at the place again It won't be here in a couple of seasons from now even though there's a tourist boom on.

Excellent Resort

Our stay at this hotel was excellent. The service was great, meals and drinks were always well looked after, and the 3 special dinner restaurants were 2nd to none. Definitely would stay here again and recommend to others.

Same old same old

Where to begin? We’ve been going to this resort for 7 years now. We have been going to PV for 25 years but 7 years ago due to some life changes we decided to look at doing our dental work in PV. Which brings us to staying at the Canto Del Sol… it’s within walking distance to the clinic. Things have definitely changed over the years and not for the better. I understand that during Covid the hotel needed to change who their clientele was going to be. They focused more on people having wedding [... read more]. Which on the surface sounds amazing. What women out there doesn’t love to see what the bride is wearing?!? Lol. But the way the hotel is designed when it comes time for the reception you are included in it wether or not you want to be. The location is right in the middle of outside living. Which also includes all the rooms facing towards the pool and ocean. At one time time it used to be a time limit of 11. However it is now closer to midnight so forget about having a relaxing evening or staying in and watching TV. The other issue is the hotel doesn’t have an adult pool. Even the swim up bar has young children in it. Even tho there are 3 other pools for the kids to go in and play. One reason I think this happens is because on check in they aren’t told about the wonderful kids waterpark which has a deep pool right beside it for the adults to swim in. I also wonder that even if they are told it maybe because there is no bar by that pool. Either way for us couples that don’t have children with us it becomes very annoying that we don’t get a break from the kids. The restaurants have stayed the same except for the buffet. It is the same as most buffets but some how before it seemed different. I just can’t put my finger on way. Now we get to the rooms. They are tired! We received towels with threads hanging off of them and holes. You wont receive a facecloth and when I asked why I was told that it was a different person the “did that” lol. Like there was a lady walking around handing out facecloths lol. And when they did restock the rooms you were lucky to get enough towels for the amount of people who stayed in the room. The taps leak the shower has no pressure and the water doesn’t get any warmer then lukewarm at the best. My sister’s shower wouldn’t turn on. She mentioned it to the front desk and was told that it would be fixed that day while we were out. It wasn’t! She finally figured out how to play with it so it would turn on. The staff are amazing as always ! Although when you ask them to do something their response is always oh management won’t let us do that. Something as simple as changing the music to something more upbeat. You can also tell when there are more English speaking clientele instead of when they locals are there for their hotels. Please don’t get me wrong I totally understand that we are visiting their country but we spend a lot of money doing that. Which brings me to the next issues… the rating. There is no way this hotel is a 5 star and you are definitely pushing it to say it’s a 4 star. If the price reflected what you received I’d have no complaints but the hotel is up there with some well known Brand Name hotels that deliver a 5 star treatment.

LH_,DE

We were very pleased with everything st Canta Del Sol. Was everything perfect no, but food was great, a la Cartes. awesome pools great, sun was nice and warm, staff awesome, food places open at night, bar service on beach and by pool. There was entertainment nightly. No complaints as some hotels closed at 6 no food no bar

Cheap and cheerful resort....

The Canto Del Sol came highly recommended to us by some friends who had stayed there many times over the years prior to Covid, so we were really excited to go there. First of all, the good... The resort has a really authentic Mexican feel to it - the resort is old and could definitely use some updating but the rooms, pools and buildings are kept extremely clean. Our room was a standard room - nothing fancy - no fridge or even a coffee pot, but the room was comfortable and clean. Our one c [... read more]omplaint about the room was that the air conditioner was noisy (so noisy that we had to turn it off at night because we couldn't sleep), but we did not address this with the management at all, so that was on us. We understood that the resort had a time share, but you wouldn't know it. Wifi was free and worked well in our room and in the lobby area. Pool and buffet access was sketchy. The buffet had a good variety of fresh, tasty food (although after 2 weeks we were getting a bit tired of it). Most of the dishes tended to be Mexican type food, but hey, we were in Mexico. The specialty restaurants had excellent food. Unfortunately, they tended to be hard to book. You were given a coupon for every 2 days at the resort....unfortunately, quite often we were told that the restaurants were fully booked and it was impossible to get a reservation. We were unable to use all 7 of our reservation coupons due to them being "full". However, not once in the six times we ate at the various restaurants were any of them actually full. All of the staff were marvelous - cleaning staff, servers, pool bartenders. No complaints at all. Special thanks to Fernando, Pedro and Alex. You made our vacation special. Now for the not so good... The beach is not a nice beach. Be very, very careful swimming there as there is a very strong undertow. Also swarming with people selling things, but not aggressively - security made sure of that. The snack bar by the ocean that is open for lunch is AWFUL. Extremely sub-par food. They serve hamburgers, hot dogs, pizza, etc. Do not waste your time. We like to tip the staff for all their hard work and while we bought pesos in Canada, we didn't get enough small bills for tipping. This is the first resort we have ever been in where the front desk did not want to break larger bills into smaller ones. It's not like we were asking for currency exchange, simply breaking $500 peso bills into smaller denominations. We were rudely told that they were not a bank. Even though this is an all inclusive, only 2 bottles of water were provided. Eventually we discovered that there were water dispensers in the hallways where you could refill them, but we were not told this. We were told that if we wanted extra water, we would have to go across the street and buy it. And last but not least, the weddings..... During our 2 week stay, there were 6 weddings. Four of them had music blaring until the wee hours of the morning that was louder than a jet aircraft. Our room was in the back of the building facing the tennis courts and it was loud and clear even while wearing ear plugs. For this reason alone, I could not recommend this resort to anyone, nor would I stay there again. This was a complete disregard to most of the guests in the resort. It was terrible. Apparently, the ownership had changed hands in 2022 and this information leads me to believe that they have perhaps decided to market more closely with the local market than tourists from abroad. This is, of course, their option, but I know that in future, my vacation dollars will be spent elsewhere.

Great Holiday

Just got back from a great week at the Canto Del Sol in Puerto Vallarta. The whole package was handled perfectly by Sunwing. Flights were on time, transportation to and from the resort exactly as (and when) promised. The resort itself was great. Wonderful food, comfortable room, clean and well maintained grounds. 7 days of perfect weather.

Not a 4Star

The lobby and lounge area had no A/C. It was very uncomfortable due to the heat and humidity. The food was very simple with nothing that really stood out. When we first checked in, they put us in the old part of the resort which was not shown on the website. The room was very small and dated. I went to the desk and asked to be upgraded , which cost an extra 600 pesos per night. On the positive side the staff were very nice, and the specialty restaurants were very good.

Great value for hotel

We had a great time at this hotel. All of the staff were very friendly and helpful. Nobody looked unhappy. Beds were very, very hard but they have foam layers that they can put on top of your bed. I had 3 layers on mine and it was much better. Rooms were clean. Food was tasty. Only managed to get to one a la carte - Mexican….it was excellent. Food and service. Please tip these waiters. Kids club was the only downside. Not many activities and parents were expected to hang around. Any kids [... read more] club I have gone to at other resorts have always taken the child for a few hours. Not the case here. Was surprised to find a kids pool on my second day. Hotel did not provide map of resort so I was not aware that there are 3 buildings for the resort. Hotel is about a 20-25 min walk to downtown or pay 10 pesos for the bus. Very easy to take. Puerto Vallarta is one of my favourite interactive vacations. It’s very safe Enjoy.