Wonderful vacay

We loved this hotel. The rooms were clean, staff was very friendly and helpful. Food was good especially in the a la carte restaurants. They had a very fun entertainment team and there was so much to do. Beautiful beach as well.

Nice Resort

Nice hotel! Grounds were very nice. Rooms were clean. Beach was nice but rocky going into the water. Take water shoes. March break was busy. Getting up at 5:30 in the morning to get a Palapa for shade is not ideal. Service was mediocre. Food and drinks we’re mediocre. They were always out of something when you asked. Every drink the bartenders made they were always looking for the ingredients. Always. It was like they were doing it for the first time, every time.

Beautiful resort

The resort was very clean, food and beverages were very good. The staff was very friendly and were not pushy. House keeping was great especially Moraima. She always made sure you got what you asked for.

Very good resort

every thing was good, rooms, drinks, service, pool, food, beach, could walk for miles, need water shoes in some places to get in the ocean, this is not a 5 star, so don't except it to be, always cleaning and repairing stuff, lots of activities, good for kids,

Beautiful Resort!

Very friendly & appreciative staff. Very clean & lush grounds. You can be as laid back or active as you want with numerous activities & entertainment! Would recommend this resort. Restaurants had great varieties

Worth the price

Hotel was great. Very busy lots to do. Food was ok. Service was hit and miss. Good one day not so good the next. Room cleaning same good one day not so good the next. Minor issues throughout the week but nothing to cry about. Overall we enjoyed every minute.

4 hours check-in

After an hour drive from airport to the hotel they made us wait to check-in our room for 4 hours! it was awful! Whenever we asked the reception desk they would asked me if I need help as I was the client has jsut arrived and they telling over and over again “wait” and they go hiding into the reception rooms.. Bad hotel

Horrible!

I really hate being negative but this was the most horrible all inclusive experience I’ve ever had. The buffet is not enclosed so the food goes bad really quick. But even made fresh it was the WORST food I’ve ever had. The only fruit to be seen is watermelon, pineapple and cantaloupe. The meat was more often than not raw. The rooms are poorly maintained. AC is lacking. Toilets don’t flush right. Door locks don’t work. Lights flicker everywhere. The walkways are all broken up. Impressi [... read more]ons of the staff are mixed. My Spanish is decent however most of the staff can’t speak any English. However the big problem is that they don’t appear to have been trained on how to do their job. Politely ask for anything and it’s a crapshoot if they get around to it. Sometime you get towels when they take the dirty ones and other times you don’t. Then there’s the general customer base. If you’re European then you may fit in. North Americans, not so much. My guess is 90%+ people are from Europe. Nobody said please or thank you. Treat the staff like garbage. Smoke everywhere including buffets the theatre. Urinate in the bushes. Not the crowd I’m used to.

Better than expected!

My overall experience was better than expected based on the negative reviews I read prior to my stay. Service: I would say that majority of the staff were quite friendly and attentive except for when we checked out very early in the morning….the service we experienced was way below par. The man serving us had no smile, no acknowledgment, no thank you for staying with Sunscape or even have a safe trip…..nothing, just a sour face! Rooms: It was a bit dated but it was clean and had everything w [... read more]e needed. Hotel: overall the Hotel was very nice and quite big. No elevators. Pool: Many pools including the VIP pool. My only negative is with people reserving loungers/huts by the pool/beach early in the morning when they are not physically present and that remains an issue. It is unfair to other guests who do not get the opportunity to have one. Beach: a bit rocky with a bit of seaweed however if you walk further down by the Hyatt towards Iberostar Hotel the ocean is awesome with no rocks. Entertainment: was better than expected! Every night there was some form of entertainment whether it was in the Theatre and/or “live’ music by the bar near the lobby. One night a week is a “white party” by the beach and that was a ton of fun. Also one day a week there is a “pool party” which is also very entertaining.

Awesome experience

Hotel is still working on remodel, but our building 14 was great. Upgraded to sunclubs and were pleased. Sunclub is private adult pool, bar, and beach amazing. Could definitely use more palapas for shade!!! Buffet was awesome especially Sunclub Kaliedescope Buffet. Carmen and Anna and Domingo. Loved the Chopsticks show table, ate there 4 times. Mexican was good and Italian okay. Staff are fantastic, especially Sunclub girls, ALBA, INGRID, CHIKERA OUR BUTLER, ANIBELIS OUR BARTENDER. [... read more] All were amazing. Would definitely return if prices stay reasonable.

Gorgeous Resort!

This resort was super nice! Our room was located in a building that was right near the pool, buffet, and beach, which made it very convenient. It was only a short walk to the other restaurants or main lobby area. The beach had ample chairs and great sand! A little bit rocky in the water but still very great for swimming.

Renovation not completed.

My husband and i spent a week at sunscape la ramono in the first week of February. The weather was perfect. The ocean beach clean the food amazing the drinks awesome the restaurants on site were fine dining at its best.the staff were very friendly. A lot of them spoke Spanish and french with broken English. Grounds well kept. We did know prior to booking that Hyatt was still renovating buildings, so we expected this and enjoyed ourselves. Ok this part is the negatives,….Upon arrival the room ass [... read more]igned to us was nice and freshly renovated but our balcony view was over an industrial kitchen with a loud fan and air conditioner. We found it too noisy when we sat on the balcony for us. The staff were wonderful and helpful upgrading us to a room in the sun club adult area not ocean view.The room was smaller and had a musty smell noisy air conditioner but a quiet balcony. Our view was looking at another building the same as ours which was under renovations. The hallway noise of the hotel echo every sound and the doors slamming open and shut was so loud! Conversations can be heard as you pass each doors. Days into our stay our bathroom had a leak in the wall causing the wall to swell with water. The staff and management quickly looked at the issue but could not fix it that day we were leaving the next day anyway. The sun club building it backed onto a construction site which could be noisy during the day. For the price point of the resort it was fine, if you don't mind workers milling about all day. Will not go back, sad to say.

Under construction

Hotel is currently under going some rebuilding after a fire so there was alot of construction noise. My room was directly beside the buffet and a construction area so there was a lot of noise. One night I was woken up at 3am and kept awake until 5am. On the weekend they open the resort to locals and that really changed the overall experience. It was extremely busy and loud. So by the weekend, there was construction noise, long lines and extremely loud music. The resort staff was pleasant and roo [... read more]m was cleaned everyday. I had been to this resort previously in 2019 and was pleased overall with my stay. Had I known there was construction taking place and there would be constant hammering, electric saw, etc… I likely would not have stayed there again. I appreciate the hotel went through the fire, then COVID and cannot shut down completely, overall it was too noisy for me.

Great atmosphere

I have not been to many all inclusives, but I am definitely walking away having an awesome experience. The food was 2nd to none. The selection was fantastic and changed every meal, every day. The entertainment was what I would expect from an all inclusive. A lot of great talent. The pool area was large and overall was a nice pool. You can witness the constant effort to upkeep the grounds. I agree with the beach area, the ocean-it was rocky, but you could easily navigate. The room, a deluxe ki [... read more]ng, was nothing fancy, and the shower water would leak out into the sink floor area. Our housekeeper was lovely and did a wonderful job keeping the room clean. If you looking for a fantastic experience; wonderful food; great atmosphere on a budget, I would recommend

Hotel so so

Needs updating ...and air conditioning not totally working ....switched rooms 4 times first 2 days . Lot of walking everything spaced out . on positive note lots of wildlife birds ,turtles, turkeys,peacocks and grounds well maintained. Beach lots of rocks and rock ridges in the water 15 ft out that you need to maneuver over to get to deep water .

Amazing all inclusive resort

We been to this resort 5 times and we really enjoy it the staff is very friendly the food is great we like the beach we’re not really pool people we go here mainly for the great weather everything else is a bonus it’s a great resort well laid out not to much walking to get around we like all the different species of birds on the resort we stayed here from December 13 2019 to January 03 2020 weather was great,They have a big celebration for Christmas Eve and New Year’s Eve including an awe [... read more]some display of fireworks,Overall it’s a great resort food is great with lots of selection.and 5 a la carte restaurant, a gym,and a very relaxing spa.you can’t go wrong with this place for price and value.we had an awesome vacation.PS you can also take a bus to a small town near the resort called Dominicus to do some shopping or try local restaurants or bars it’s only 1$ us to take the bus one way,We flew air Transat which we love there is never any issues and we get transportation with a small shuttle to the resort not having to deal of getting on a big crowded bus.We had an amazing vacation we are definitely going back

Not a 5* hotel

Food was decent, especially the Brazilian a la carte with all the different BBQ'd meats! The buffets were not air conditioned here so you're eating in the heat. The grounds were decent, but there are several dead trees that need to be cut down. All the different types of birds were a really nice touch! The beach has lots of rocks so bring water shoes. We walked two resorts down and the beach was amazing. The man made reef was great for snorkeling IF you have a clear day/water at the beach. [... read more] Lots of shade available at the beach. The rooms are only a 2*. They are sooooo outdated and bathtub was very dirty. No headboard, no pictures, tv extremely small, lamps had mold on them, air cond worked well though. There are also lots of mosquitoes here so bring bug spray, we won't return for this reason. The MJ show was excellent. Pool side entertainment was decent. Sunsets are great. The front lobby staff didn't even say bye or thanks for vacationing with us :(

Chill Vibe

My partner and I found the resort to be a very chill vibe. We relaxed for the entire week. We disliked the vendors selling on the actual resort grounds (first time we have witnessed that). They were not only on the beach shore, but by the buffet entrance, by the lobby entrance, by the pool area. Very unavoidable. Beach had some rocks to overcome prior to entering into the water but the beach was beautiful. The entertainers did an amazing job and the nightly shows were incredible!

Great resort!

Location was beautiful, we love the animation group! They were full of joy and very energetic! Our room was upgraded for a better one for our honeymoon, which was ok, not as good as we taught but we never really stayed in there! Only thing for us that was negative was the lack of respect of visitors, garbage was thrown on side of hotel walk ways. Other than this , it was paradise! Great food at the Japanese restaurant!!

Good resort.

I visited in Sept 2019 as a single traveler and had a good stay. The resort is clean and well maintained. My room was also very clean with daily housekeeping and the fridge was stocked up every day (the small tips to the housekeeper worked). The buffet restaurant and Japanese restaurant are good - I loved both of them. Some of the other a-la-carta restaurant food is not so good (could have been better), but the buffet restaurant makes up for this where you could eat every day (it has plenty of [... read more] choices). Plenty of natural beauty and greenery at the resort with lots of bird life - good nature introduction for kids. I found all the staff very helpful and friendly and remember while traveling - a small amount of tips goes a long way!!! Overall - I would recommend and wouldn't mind visiting with my family.