Great resort

This resort was what I expected from a 3 star resort. Nothing to fancy but all good. We had a great time. One thing that I would recommend is having my staff that can speak English. Entertainment could have been better.

At Home in Puerta Vallarta

The massive conical cane-made lobby and dining rooms impress, as does the service. Surrounded and towered over by tall palm trees (and two actually in the centre of one of the pools), Las Palmas is a people- oriented hotel in many ways. This resort is a jewel that outshines the surrounding, towering resorts.

Basic No Frills resort

Grounds were excellent, reception was blah,no map, no information at check-in. No fridge or coffee maker in room. That's an issue as bottled water was room temperature and you had to get dressed before a first coffee. Food was repetitive, and catered to majority of guests, who were Mexican. Loved the staff, a saving grace ! For the price, would not return.

Wonderful staff

We spent 2 weeks at Las Palmas by the Sea at the end of February. The resort is very well situated with an expansive beach frontage in comparison to other options in the hotel zone. I would recommend the oceanview upgrade as the building is so close to the ocean - offering a spectacular view. Resort staff are the best! Guadalupe and Edgar are wonderful in the morning and around the adult and beach area. Pedro and Daniel make the restaurant extra special and David runs a great evening bar. Thomas [... read more] and Martin help with concierge and ensure you are comfortable traveling around the city. All staff are friendly everywhere on resort. These are the ones we remember the most. Being perfectly honest, the rooms are underwhelming at best. This is not a new resort, the beds are new and everything is very clean. The buffet is small compared to others we have experienced but there is always something good to eat. It’s clear the owners treat their staff well. They enjoy their jobs and engage so well with each other and their guests. We were on resort during the security incident in Puerto Vallarta. The team rallied and secured us and made us feel very safe. They should all be commended for their professionalism and dedication (most worked double shifts and many slept on resort). Las Palmas is a casual, fun, and quaint option if you’d like to stay in PV and venture out to enjoy all the city has to offer. We felt safe continuing around the city within 2 days of the incident. All locals want you to feel safe and welcome.

Great value

Old resort, is showing its age. We love the people and service here. Our room had one light, the others did not work. Some bug entered our room and bit me all up at night. Bug was never seen or found. Good is average, but a great selection. This is a authentic Mexican resort. We will return.

Amazing Resort

Very clean everywhere. Always seemed like they were mopping or sweeping. Rooms were clean. Love the staff. Very friendly and welcoming. Loved the food, quite a variety everyday. The beach was very accessible and clean.

Amazing Time

My wife and I stayed here from December 6 to December 13 and thoroughly enjoyed ourselves. The resort was clean and everyone was great. We had a king room with ocean view and it was kept clean and we did not have any issues. It's not a fancy resort but the food and drinks were excellent. We would definitely return.

Las Palmas by the sea

This is an older hotel but kept in great shape with constant cleaning and maintenance. The beds are so comfortable and the rooms are more than adequate. The food at the buffet is quite varied, creative and appealing. Serving hours are generous...dinner served until 10 pm! The staff are fabulous. Friendly and interactive. Note that this hotel is very popular with the local population...great immersive experience! The entertainment is definitely geared to them, but enjoyable all the same. Th [... read more]e front desk is extremely accommodating and the chef was great - my husband went fishing twice and both nights, the chef cooked the fish up for us. I didn't have any negative interactions with the staff at all. Most have at least a workable level of english for those who have no spanish...but try anyway! Family pool and adults only pool, towel service, chairs on the beach and around the pool, couple of a la carts, parrots and peacock in the lobby. Did I say clean? Walking distance to local shopping and restaurants. Taxis just up the road and concierge or security will call you a cab.

Great resort to relax

Older resort but very clean. Food was good but for the price you pay you can go out for supper. 2 pools, one for adults only and it’s heated. Not to much English or French speaking workers.Third time there to relax and that’s what we did.

Nice Resort for Travelers on a budget

It's the second time I've stayed at this hotel. I chose it because it's a short bus ride to downtown PV. My room was clean and cheerful with fairly quiet air conditioning. The staff were friendly and very helpful. There are 2 pools, one for the adults and another for kids. Most of the visitors were retired seniors and young families with kids. There was live entertainment at night that was actually pretty good. However, I had a poor dining experience at the hotel. The food is bland and ther [... read more]e is no variety. Instead, I ate at the local restaurants

All-Inclusive Really Means Everything!

This was my first trip to an all-inclusive resort and it was extremely enjoyable. The staff provide amazing and friendly service and the beachfront, the pools and restaurants are clean and comfortable. The rooms are the only negative. They are old and poorly equipped with no fridges, no reading lamps, and a decor that is terribly out of date.

It was awesome

It's a great resort. Son (26) and I (57) enjoyed it very much . Love the fact Mexicans was at the resort vacationing also . All of them would sing along of many of the Spanish songs. Loved it ! Friendly ,courteous and bartender David (center bar)always made sure you didn't run out of alcohol lol . Rooms were clean , REMEMBER ITS A 3 STAR HOTEL .! Well worth the trip !

Great resort

The staff were all extremely friendly and happy. They went out of their way to remember names and make sure they greeted you with smiles. The food was good and no line ups. The weather was fantastic. The beach and pool areas were always cleaned as well as the hotel lobby and bathrooms

The greatest view

Hotel looking pretty old - we feel the hotel is really catering to Mexican families rather than other Nationalities - loads of screaming kids. Poor entertainment & mediocre food. It is a great location & the view from balcony is magical.

Average

The hotel is old and caters to mostly Mexicans, language and entertainment, out of 11days not one was 40% English the staff were great hard working people ,food was below average ,rooms definitely showing their age

Average

The hotel is old and caters to mostly Mexicans, language and entertainment, out of 11days not one was 40% English the staff were great hard working people ,food was below average ,rooms definitely showing their age

Comfortable Resort!

Nice, budget resort. Clean and friendly. Meals were great along with a fabulous, Italian a la carte resto. Clean room with a nce hot shower and comfortable bed. ****************************************

You get what you pay for

It is an older resort but kept very clean. You can eat and drink all you want, there is always something good at the buffet. The people are very friendly but not a lot of English. Mostly Spanish. The beach is not nice. No swimming because it was way to rough to go in. Rocky so it’s hard on your feet. Not a resort for people who like to party at night. No shows, and in the rooms there are no fridge or coffee machines. If you like quiet and relaxing it’s fine . No music around the adult po [... read more]ol.

Under New Management

I have been going to this resort for 20 years. I did not go last year because of Pandemic. This trip showed some major changes. For some they are good for others they are bad. They resort has now become a total non-smoking resort except on the beach which is public property. This is good because you could not sit by the two pools because smokers sat beside you and chain smoked then throwing their butts on the concrete. You cannot sit and drink by the sports bar or main bar anymore either.  [... read more]First it is a non-smoking bar and second by removing the chairs to sit down at the bars they are saving money on liquor because this is an unlimited drinks resort. You have to take your drink to where you are sitting. The resort has been completely painted inside and out. New mattress and bedding and pillows. No more live entertainment just a disc jockey to save money. Food is very good lots to eat. Lots of previous employees let go. Waiter service at your table very slow and also seems non caring. Asking for ice water with your meal is a big ask. No more sports on Tv at the bar because they don't want you to sit there anymore and drink. No more coffee at six am before restaurant opens at seven. People leaving early get no coffee or tea. Two weddings at adult pool meant they closed pool early for the patrons so they could set up. Music for the wedding went till 11:00 am so patrons could not sleep. Resort bringing seven busloads of Mexican locals to resort to register for day activities which include free breakfast. So, the patrons staying at the resort had to wait 90 minutes in line to get their breakfast but when they got to the buffet table it was all gone so the resort brought out the lunch menu at 10:30 am. If they raise prices, it would not be worth going there

Very enjoyable stay

We had a great week. Everything was up to what I expected. They have done a wonderful job with covid-19 prevention. Masks were enforced especially at the bar. The only wish I have is that they would have frig's and coffee machines in the rooms. Top marks for service, food, grounds, pool and bartenders.