RIU Palace — amazing food!!

Love this Hotel. Food never disappoints, so much selection!! Service excellent. Grounds and beach beautiful!! Drinks were the best!! Amazing 24 hour bar and disco!!! So much fun!!will be retuning very soon.

Where do I begin…

Maybe it was the rude staff, who at one point told me to go to the store across the street for a bandaid… perhaps it was the floors in the room that were always slick; the air so damp, that my clothes never felt dry…maybe the lethargic service at the restaurants…or the swim-up bar so crammed with people, there wasn’t a hope in hell of ever getting to use it…. Whatever it was, two days in, we chose to forego our all-inclusive privileges, and seek out availability at the Atlantis. Riu i [... read more]s clearly right up a lot of people’s alley, hence it being busy. But we will not be back. Straight to the Atlantis for us next time.

Beautiful stay at the RIU

I just got back from a lovely vacation in Bahamas. The RIU was nice. Grounds are very clean, people are nice. I think they could make a few improvements like the food selection at the buffet and improve the rooms a bit with comfortable beds and pillows. The mattress was so hard. The staff are wonderful as well, very gracious and go the extra mile for you. The beach is amazing!!

Stay away - definitely not a 4-star resort. Especially if you’re not white.

The service at this resort was by far the worst I’ve ever experienced and I’ve been to many resorts. Most of the staff acted like they didn’t want to be there. There were some staff members that were lovely but enough of the rude ones that effectively ruined the entire experience for us. We were constantly met with an attitude as if they were doing us a favour and that we were annoying them with our presence. The first interaction that left us scratching our heads was after we got to o [... read more]ur room. There was a hole near the lock so we decided to ask the front desk if we can switch rooms. The man we spoke to was extremely rude and acted as if we were a huge inconvenience to him. My friend and I were nothing but polite and friendly. When I reminded him that we needed a room with two beds, he acted exasperated and said “Ok…Only if there is something available. If there isn’t, then…” then had his arms out and just looked at me. I was so surprised because it felt like he expected us to leave. I had to ask “Ok, can you please check for us?” He sighed again and then went back to his computer. We were able to switch rooms but were so shocked with that encounter. I’ve never even been treated like that at a McDonald’s, let alone a so-called 4-star resort. We were very confused as to why we were being treated this way. Regardless of the poor service and horrible attitude, we still tipped them. However, they would often take the tip without even looking at us. We were definitely not seeking a huge gesture of gratitude but a quick “thanks” or smile would have been common decency. No luck here. My friend and I were the only two Asians there but we really didn’t want to jump to conclusions as to why we were being treated this way. However this following incident made it hard to ignore. My friend was waiting at the bar near the pool for quite some time but was ignored. It wasn’t busy but the lady behind the bar (Naztada?Maztada? I couldn’t see her name tag well) pretended she didn’t see him. Then a white man walked up and she immediately took his order with a smile. This was honestly so upsetting to experience. Not everyone was rude, there were some lovely staff members (e.g the lady performing the PCR test and the a la carte waiters). But the majority of them were so awful to us that it left a terrible taste in our mouths. The food was mediocre and the resort was very small. The only good thing was the beautiful beach. Stay at the Warwick instead or splurge for Atlantis or Baha Mar. Anywhere but Riu. We will not be coming back ever.

Our favourite for short getaways

This was our sixth stay at this hotel, always 4 days/3 nights. The hotel is perfect for a short getaway - not too far from the airport (and the flight is relatively short for a warm destination), not spread out so you don't waste your time roaming the grounds but go straight to the beach. Also, all the rooms have ocean view albeit a side view but still. It's nice to sleep with an open balcony to the sound of the ocean. Most of the staff were fantastic with rare exceptions. One of the sinks in [... read more] our room was clogged when we moved in and this was promptly rectified after we called reception. We both agree that the food was better than the last time we visited two years ago. The variety is impressive. We even had our favourite octopus three times over four days. Fantastic quacamole with warm tortilla chips - yumm! We never bothered with a la carte restaurants as we don't want to waste our time waiting and have always been satisfied with the food at the buffet. We were mostly satisfied with the measures implemented by the hotel related to COVID-19. The masks are mandatory everywhere inside and at the outside bar and it is mostly enforced. The only problem, and it's quite a serious one, was that only two of the three elevators were operational and most of the times they were full, well over 4 persons limit. Thankfully, we were on the 4th floor and used the stairs most of the times. I don't know why they cannot fix the elevator. I know that it had been broken even before we arrived judging by the reviews. For Canadians - book your PCR test in advance using the app (you can scan QR code at the reception). Another negative thing and it's not the hotel but Sunwing's fault is that the bus to take people to the airport on Sunday is arranged for a ridiculously early time of 6 PM - for a 10:50 PM flight. It's a 25 minute ride to the airport. All people were outraged and lots of them including us took taxis. I remember that two years ago it was a 7 PM pickup. Still, overall we are happy with our short little getaway and would return. The beach, of course, is amazing - one of the most beautiful we've been to.

Awesome trip

Amazing amazing resort- clean, very covid safe (masking/hand sanitizing was maintained and they have PCR tests at the hotel), staff was so friendly and attentive- this was exactly what I needed for a quick last minute vacation. Beach is beautiful, pool area is immaculate, food was good… cannot wait to go back.

Boring hotel

Hotel needs better service, more elevators, a gift shop would be nice, needs entertainment and more variety of food. Rooms were nice and clean. Beds were uncomfortable and pillows need to be replaced. .

Really amazing resort

Hotel nicely appointed with comfortable furniture throughout all areas, fantastic large beach, fun infinity pool bar and adequate lounging/exercise main pool area. Super friendly helpful staff everywhere. Food and drinks are 4 star+ Entertainment could be stronger

Great resort

Great location , beautiful beach .Staff is very friendly and helpful .The food is great with the various restaurants Joyces . Recommend this location to anybody for a relaxing week of R&R . For the first time in the Bahamas we were impressed with the clean surroundings in Nassau and in general a clean city .

Great Value!

The resort offered great value for the price we paid. I believe all room have ocean view. Food was much better than I expected. We ate at an a-la-carte restaurant for the 4 evenings we were there. Breakfast and lunch buffet provide ample options. Drinks were good. Beach was excellent. Clean sand and crystal clear water. Beware, it does get windy on this island and 2 of the 4 days you were not able to go in the water. Your neighboring Atlantis if you would like to gamble or go for a star bucks  [... read more]coffee. Overall good resort.

Great Resort

This hotel is very welcoming, friendly staff all around the resort. Visited between March 1st-5th-2020 The Resort offers great views of the Ocean from any room with a pool view. We were located on the 3rd floor overlooking the pool and the Ocean. The elevator was directly across the hall from our room, surprisingly we didn't hear anybody while in our room waiting for the elevator. In fact we heard more noise coming from the balcony. In our room we had a mini fridge which was topped up ev [... read more]ery day. Beer, pop & water also 4 varieties of liquor. We also had room service available 24/7, mostly sandwiches with potato chips(plain). Also, in our room we had a $25 US voucher for the casino at Atlantis among other coupons. (Although the catch was you had to spend $25 US to receive the voucher). The food was Delicious at the international Buffets numerous options available. The A La Carte's are based on a first come first serve basis (no reservations). Didn't bother with the Spa or Fitness centers. Beach is beautiful with a short walk to the Atlantis resort. Overall everything this Resort has to offer is less than a 5 minute walk, to our room, pool, buffets or A La Carte's, beach, bar, & disco, lobby. I spent more time at the coffee bar as they had a variety of desserts and sandwiches & coffee was delicious among my favorites in the Caribbean. We also booked a city tour through Sunwing. We had a blast visiting a variety of destinations ex: Fish markets/docks, straw market, rhum distillery, rhum cake factory and forts. We stopped for lunch at a local restaurant known as "Da Fish Fry" a highly recommend local dish in the Bahamas was the Conch Salad or Conch burger.

Riu Palace - excellent!

First time to the Bahamas - first time to a Riu hotel. The grounds, rooms, employees, and especially the food was first rate!! Cannot think of a single complaint in 7 days of being there. I would have no hesitation to go there again, and would definitely recommend the hotel to any friends thinking of going to the Bahamas

Nice Resort/ Did not get what we paid for

Paid for an upgraded superior suite, a couple of family members went with a Jr. Suite, ended up their suite was identical to ours with a better view & for considerably less money. In speaking with RIU Management, they suggested that this was an error on behalf of our travel agent. Also paid $240.00 for Premium Elite Plus Service; family members paid $200.00 & were given the exact same privileges including the $50.00 rebate per person if they filled out a questionnaire.

First time back since the renovation. Very clean. Food was great. Resort service was very good.

The only downfall that the six of us found was that the restaurants in the resort was too loud and noisy. Something should be done to reduce the noise level. I literally had to put ear plugs in my ears in two of the restaurants.

Best resort!

This hotel was amazing! From the food and drinks, to the gorgeous hotel and amazing staff. This is my 4th time to this resort and will keep coming back every year. Thank you again trip central for always making booking so easy and always keep us posted on updates. Thank you Riu Palace Paradise Island for the amazing memories

Rui Excellent Adventure

The Rui is a first class hotel. The rooms are well decorated and clean. The restaurants offer a wide range of delicious foods, even in the buffets. The pool area is spacious and clean with a great swim up bar overlooking the beach. The beach only steps away has powder soft sand and plenty of space to sit with staff assisting you to get chairs. Overall a excellent experience and great value.

Great Resort

Met the General Manager and he is a great guy. Looks after the resort very well. Staff are nice and place is extremely clean and well run.Jackie (Jacqueline) in main buffet is the biggest asset to the place. All service staff should be trained by her.

Comfortable friendly resort

Our Room was beautiful. Nice view of the beach. Food choice and quality was good. Service was excellent and very friendly. Drinks were strong and tasty. They kept the buffet open for our late evening arrival and opened it early for our early morning departure.

Amazing Beach

Hotel is at a great location on public Cabbage Beach, but it does get busy both from hotel users and locals (who walk the beach selling stuff). The Beach has beautiful soft sand, is cleaned every day and the ocean is so clear. Next door to Atlantis Resort. Easy to do a day trip downtown via Ferry 10 min walk away. Hotel rooms have a fusty smell but ok if you aren't in your room much. Food was good but hard to get a reservation for steakhouse unless you line up early in advance of it openin [... read more]g.

Beautiful resort

4 day stay, Thursday-Sunday, hotel was very clean, beach was spectacular, but wished you didn’t have to line up 1 hour before making reservations for the specialty restaurants. Room was beautiful (ocean front) but the pillows were horrible. Second time coming to this resort and will definitely return. Food at buffet was very good, not always hot as usual at a buffet.