Food

Our main complaint was the food in the two buffets. There was plenty of sides but the mains were horrible. They were either in a stew or soup style. So really you couldn’t tell what meat it was. I hardly ate anything. There was a lot of people complaining. Also considering it is a Sea side resort there was hardly any Sea food. The only shrimp we saw was again in some sort of sauce. Another complaint was that our room didn’t have a balcony. There was no mention of that in the on line [... read more] add. There wasn’t enough umbrellas or beds around the pool. On the good side, the resort was very clean. Staff were very friendly and helpful.

Disappointing

The good: Nice beach Clean rooms The bad: Had to wait in line for breakfast almost every morning. Once for almost an hour. Once we arrived at 10:40am (breakfast closes at 11am.) We finally got in at 11:05am.We went straight to the omelette station, by the time we were through the line up they had removed all the food from the buffet. No toast, no fruit, nothing! The ugly There was a constant smell of sewage in the hallway going from the main reception to the north wing! We have s [... read more]tayed in Puerto Vallarta over a dozen times. We will never stay at this resort again.

Family Resort

Older resort, a little worn but clean The softess bed ever in Mexico. Buffet is adequate though not inspired. Specialty restaurants had nice selections with excellent service. Definitely a hotel suited for young children with child section containing safe pool, pirate ship and waterslides that truly appeals to children. Recommend for family with younger children.

Great budget/kid friendly resort

Overall I would give this resort a 3.5/5. Pros: friendly staff, great beach, could always find chairs by the bigger pools and beach, spacious rooms, all pools were good size for kids, food wasn’t 5 stars but you could usually find something you like! Cons: small and uncomfortable beds, bar hours/supplies (kept running out of light beer and champagne, smell in bathroom was atrocious, not enough seating around the kids pool, seemed short staffed especially at the bars, and I don’t unde [... read more]rstand the need for an adults only pool on such a kid friendly resort when the adults only resort is right next door, use the space for something else lol I wouldn’t go back to this resort BUT if you’ve booked it, don’t regret it. Vacations are what you make them and we had a blast at this resort.

Not as expected

The hotel and grounds were beautiful. Staff was friendly and accommodating. We knew it was a family hotel however were a little overwhelmed by how many kids were there. We had no problem getting into the buffet for eating but it was extremely noisy. It may have been spring break for a lot which would explain it. Lots however for kids to do. Weren’t able to get into the ala cartes. Our room was ok however was more of a suite. This was in the older part of the hotel. No dishes or anythi [... read more]ng but a coffee pot. We requested tea however on the request sheet in the room but didn’t get it. We ended up getting some from the restaurant. There also was a bad odour from the bathroom in the room, and beds (mattresses) stored right outside our door and many others the whole time we were there. Not sure if the rooms in the bigger part of the hotel would have been better or not. On day two we requested an upgrade to the Crown Paradise Golden however couldn’t get in for a few days. We didn’t complain about these two issues as we were leaving. We did find the adult only pool which made for a relaxing time. On the whole, good staff, good service however the part we were in was definitely not 4 star material. Would not recommend for adults only..

Do not stay here

For the money spent for a 10 day stay, rooms were terrible, 1st room at check in was a dungeon, 2nd room was better but it took 3 days to get the AC repaired. Beds were very hard and uncomfortable. Maid service was often very late in the day even as late as 5:30pm. The buffet was barely edible and for my wife so often could not eat anything as nothing was appealing. the reservation process for the Ala Carte restaurant is TERRIBLE!!! On line only for the day of at 9am, so every guest would be  [... read more]trying at the same time to get a reservation. for a 10 day stay i could only get 2 dinners. the only upside for the resort was the waiters and bar staff, they we very nice and accommodating.

Great resort for families

The hotel was well kept and beautiful. It was evident at first that this resort is ideal for families and young children! As an adult couple it had less activities or entertainment at night. The adult pool and bar was the best part of the resort and Francisco the bartender was incredible and extremely attentive.

Very kids friendly and great serivice

This was our first time at this resort. Great service, great people. Food was really good. Hotel needs some touch up after covid I guess. But other than that really happy with our stay. Kids friendly:)

Nice Resort

The children's park and play area was amazing, but green areas were lacking at the resort. Most of the resort is concrete. Staff were absolutely stellar and did all that they could to assist us. Room cleaning was somewhat lacking. We removed the sheets on our beds after six days so that they would be changed. We do understand saving water is very important and we did reuse our towels for several days to help out. Booking specialty restaurants was not efficient. At exactly 9:01 the entire hotel [... read more] was using the QR code attempting to book a restaurant. The buffet restaurant offered a lot of variety and the three specialty restaurants on the Club side of the resort were excellent. We had access to the adult side as well and the specialty restaurants on that side were sadly lacking. The Club side of the resort is much, much nicer than the adult side.

Decent resort

The grounds we well kept and clean. The rooms are slightly outdated, however housekeeping did a great job keeping them looking as best as they could. The buffet was ok. Unfortunately they would advertise theme nights that never materialized. The service was excellent, friendly and courteous. Beach and pools amazing. Overall this is a great place for family and a quieter more relaxing vacation

Not for singles, or families with older children.

We would not return to this hotel. It is totally geared to families with young children, and you need to be prepared to wait for almost everything. They had our reservation mixed up, and it took hours and hours to check in and finally get our room. The staff although pleasant and trying to help, were in most cases unable to assist as their English was extremely limited. The bar tenders, and bell men spoke the best English of all, however they could only help with limited issues. Phone down  [... read more]to front desk or housekeeping was useless. The buffet food was adequate at best, and definitely repurposed day to day. The on-site restaurants, were also a disappointment. They pools, were nice, however the swim up bar was understandably in the adult pool, however it was in the "jacuzzi" part of the pool, and extremely HOT! If I had young children (3 to 12), I might consider returning for a few days, as the premises is geared towards the kids, and the kids pool area is fantastic.

Alot of things to do

The Hotel is nice. The food was good and there was a huge variety at the buffet.The lapalapa could use a good cleaning on the chairs. You can see whales from the shore and big cruise ships going by . We walked on the shore up to an area where there is crocodiles. The nightly show was great especially the guy with the hola hoop. The hot tub and bar was nice. Should have the bar open later though. We would go back again , next time we would take kids. It's not a real romantic resort.

Great Resort

Everything was very clean, food was delicious. Staff was very friendly, happy and helpful. The beach area was very clean no seaweed in the water. Great location with easy access to the public bus system.

Great resort for families

This resort was wonderful for families. Lots of amenities for the kids including waterpark, playground, pools, beach access. It was very easy to get into town and explore what else Puerto Vallarta offers by bus or taxi. Staff was always very friendly and helpful with any of our needs or requests/questions. They offer a family room with bunk beds for children. These rooms are more costly but aren't any bigger. In fact, the bunk bed area is taken from the space where the balcony would norma [... read more]lly be so there's only a very small balcony. Also all family rooms are facing a street which can get noisy. The regular rooms have larger balconies and a lot of them face the gardens or pools. If I was returning, I would put my two kids in a regular room and have them share one of the double beds. We were stuck eating at the buffet all week which didn't have the greatest food. The a la carte restaurants have restrictions for when or if kids can join and all require nice clothing.

Second Time around

This was our second time at this resort. Food was MUCH better this time around I would have to say. But one thing we really missed was the lady walking around with the hawk to scare all the pigeons and blackbirds away from the food tables. Weather was fantastic, as usual, the vendors walk by but all you have to say is "no gracious" and they left you alone. Beach chairs were easy to find every morning or pool loungers. LOTS of entertainment, and if you have kids they won't leave the kids pool!  [... read more]We stayed at the adult pool side. It is rated 4 stars and I would say it's a SOLID 4 stars! This was our 14 All Inclusive.

Excellent Location

We paid $779 per person taxes in and arrived December 8-15. 5 minute walk to the Marina Terminal if you are booking any excursions. Casino, grocery store and mall within walking distance. Room was spacious with large closet, drawers and fridge. Bathroom had large shower with lots of hot water. All staff were friendly and helpful. We were on the family side and there were a lot of kids. This resort has the best set up for kids club, pools, zipline, etc. I thought the food was actually very  [... read more]good. The alacarte restaurants were excellent with great food and staff. The public washrooms could use a lilttle more attention as there are so many people using them. The pools were great. Large jacuzzi was warm with jets but by the end of the day, it was murky - pristine the next day. All in all I thought this was a great resort and I have stayed in many in Puerto Vallarta. I would definitely go back.

Nice resort

The hotel was nice and the staff were friendly. The rooms were clean and the buffet was good. Overall a nice hotel. The Club side is kid friendly and the Golden side is for adults. Just be sure to book the proper hotel for your stay.

Relaxing and peaceful

This hotel was clean family friendly with delicious food. The staff were very helpful. The rooms were clean and comfortable. The atmosphere was relaxing whether you were beside one of the many pools or lounging at the ocean. Minutes to either the Marina or the Malacone.

Budget Resort

Food at the resort was awful, ending up leaving the resort to eat or ordered in. Shower roof in room was moldy & dripping, no one came when we called. Very little night life at the resort. Staff nice.

Perfect Resort for kids!

We took our boys ages 5&3 to this perfect resort for kids and they loved it! While the rooms are very dated and simple everything is clean. The beds were terrible!! The a la carts are amazing and are a must! The ocean is very rough and kids cannot go in alone so we mostly played at the pool and water park.