Disappointed anniversary

We have been to this hotel about four times over the last years and we were very disappointed from the day we arrived. We were celebrating our 30th anniversary and wanted to go to a nice hotel. We paid for an ocean view all inclusive and requested king bed with higher floor. We looked at two rooms that were facing the restaurant roof. We did not want to be facing on top of a roof and was given a third room to view which was in the 5th floor only. The day manager said either we take the room or w [... read more]e take a double bed room which we did not want. So we accepted the room. The bathroom had black mold but they said they could clean it. They tried but the mold was still there. The beige couch in the room was brown with dirt you could not sit on it without a towel and the painting in the room was also covered with dark brown dirt spray. The pool had black dirt outlining the blue tiles- disgusting. You didn’t want to lean in the pool walls. We wanted to go to the Mexican restaurant one night as there was not many people in hotel and so we asked if they had space for us. One hostess said sure - then someone came and said my husband who was wearing dress shirt and linen dress pants with leather sandals could not come in as he needed to wear dress shoes or runners. They said my leather sandals were fine. We were not permitted to enter and dine! It felt that the hotel and service had really declined from other years.

PV a at its best Sheraton Bougainvillea

This resort more than met our expectations. There was nothing we to complain about. The location to the Malecon is walkable, food excellent,staff friendly and efficient. We swam early every morning. Received good advice re tours. We had never been to PV and will return to this hotel next year. I have already recommended it to a friend.

Bad first night

First night had a noisy party going to 12:45 AM. We had 4 adults and 4 children in joining rooms. The adults could not sleep after an all day trip to the resort. Tired after travelling with young children. The night manager would NOT quiet the program. The day manager the next day suggested we use ear plugs to cancel out the noise. This mature suggestion is NOT right! Just wondering how one can hear the children at night with adults having ear plugs.

Lovely Hotel

This was a lovely location and hotel. The staff were excellent! Service was great! Food we loved. We only did one ali carte as we enjoyed the food at the pool (ordering from a menu) as well as the dining room. Mexican night on Thursday nights was fabulous! For improvement: More entertainment would be appreciated. Also the lobby bar could use some improvement. The music that they play is far from welcoming or relaxing. Not inviting at all. I would of liked more calm relaxing music. The [... read more] decor could use lift to make it more inviting. The staff at the bar were good, service was good. Just not a place to relax and visit over a nice drink. Music way to loud and not relaxing! I gave the beach/pool a 4 for the pool, the beach is rocking would only be a 2 to me. Lovely listening to the ocean though.

Our second visit! but this tine with our kids!

We loved it the first time but its better even than we remembered the gardens lusher, the palms taller, we loved having a breakfast with the kids, and hearing their plans for the day,. Watching the frigate birds soaring gracefully, the Harris hawk I loved the call of the Grackles and what's with the sweet and Low, do they have a secret black market. we met lively family from Saskatoon who shared they're protective eyewear during the Eclipse and had the sweetest wee dog! The kids fell for Mexi [... read more]can food and we debated the next days reservation each evening. we wanted a king bed and were accommodated, so each evening they joined us for games in our room ! and the sound of the waves! The person promoting the seafood restaurant suggested there were lots of options was inncorect but we enjoyed the other options and no shopping or cooking was a relief! reading Rick Bayless for idea's now! and while i and my husband dident leave the premises the kids enjoyed al their adventures

Very nice resort

We worked with Sandra at Trip Central and our travel arrangements and trip were very enjoyable and easy. We chose the package which included breakfast only which worked out nicely as there is a beautiful and plentiful daily breakfast. We were able to enjoy the city of Puerto Vallarta and ate out in the evenings which allowed us to take in the culture and delicious food in the very many restaurants that PV has to offer.

Great Location

The grounds were clean and well kept. The sun terrace room king was up to date and clean. The staff were friendly, polite and accommodating. The pool was fun and the drinks were good. Location of the hotel relative to the Malecon and Romantic zone was within walking distance or a short cab or bus ride to town. The all inclusive plan only included one beer per day, a bottle of water and a bag of peanuts in your room, no stocked bar. There was also a $100 peso charge for room service for each  [... read more]time you ordered. Alcohol was either extra or not available with room service. Ate at the Italian a la carte restaurant and the food was fine. The buffet however was repetitive and the quality of the food was just okay. The beach area directly in front of the hotel is small and pebbly however you could walk farther down if you chose.

Nice stay

Room and the food at the hotel were good. Try their soups...pumpkin, corn chowder, Florentine. I did not inquire if there was a hotel shuttle to the city. If not, this would be a welcome addition. The city centre is not too far away...about 20 minutes walk...but this is difficult to do in very hot weather. All in all, I recommend this hotel.

Amazing Amazing Amazing

This was a trip of a life time. The resort was absolutely gorgeous. The staff was amazing. The food was amazing. The grounds were amazing. Everyone was so nice. We definitely will be back to the resort. Loved every minute. Highly recommend

Great Resort

Third time here, great room, good food, best location. Check in fast. Walking distance to the Malacon and downtown. Special thanks to Marcella and Iris (hostess at the main restaurant). Looking forward to our return.

Great start

Arrived Wednesday March 2nd. Our room was fantastic we upgraded to a terrace to give us some isolated outdoor space. As we were not sure what we were walking in to, worth every penny just to escape. We ate mainly at the gorgeous buffet pavilion. We could have pretty much what ever food came to mind. Over looking the pacific the manicured gardens and pools. Then came Sunday when that all ended. As it was closed down due to 5+ weeks of renovations. I completely understand maintenance has to be car [... read more]ried out. the buffet was moved to a large convention room no windows. The food was far from what we had previously enjoyed. I can assure you that I am not of the complaining variety. For guests staying at Sheraton B during the next 5 weeks book @ the specialty restaurants and enjoy the simple pool menu.

Great resort!

My stay was fantastic. Right from when I first arrived, quick and efficient checkin. Room was very clean, restaurants were great, pool was good. Masks were worn in hotel and restaurants. Sanitizer available and temperature check at main restaurant. I would definitely go back.

Pour l hotel nous considerons que ce n est pas un top 5 categorie 3

Service aux clients (3) nourriture (3) Plage (2) nous ne retournerons pas a ce resort pas de chambre pour ce changer pour un depart en soiree nous avons du payer pour garder notre chambre pas d escalier a la piscine et de rampe a la piscine pour personne agee

Friendly Resort

I found this hotel to be clean and friendly. Because it is a time share as well as a Hotel, you don't sign in for a ALL Inclusive, yes usually water sports and other activities are extra, but here there is beer and alcohol that is extra as well. They tell you that you are Extra Inclusive, then they want to charge you for a Beer... fine print. Rooms were clean, but they were slow doing it. Food wasn't bad, no real communication as to what was happening for the Buffet if they were doing a th [... read more]eme or not. would have been good to know that it was Cuban night or French night, or something. Just a lack of direction. PLEASE do not get me wrong, relaxing, friendly staff. Just need a little more knowledge for there employees. I asked if food was available in the lobby lounge I was told no then food showed up at another table...

Mediocre - no beach!!

The hotel was very clean except for room service dishes left in the hall all day and evening causing a nasty smell. The staff was attentive. The "beach" was all huge rocks and not accessible. The food was very disappointing. I've had better in Cuba. This is a resort I would avoid in the future. I was not supposed to be charged for in room wi fi as I sat through a timeshare seminar. I confirmed this with the hotel before I left. To my shock there is a charge on my visa for the wi fi.

Sheraton Bouganvilla, Puerto Vallarta

The hotel and rooms were well kept. There were dirty dishes in the hallway from room service we walked by that were there for many hours while cleaning staff ignored them. This was almost daily during our 7 day stay. The most disappointing part was the food. The dining room had a huge selection of choices. However it seemed you were always getting warmed up leftovers. Food was fried, greasy, and overly spiced. It would be better to have quality rather than quantity. The fruit select [... read more]ion was good, salads mediocre, and I could spot last nights dinner leftovers. The loaf bread needed a towel to cover hands from touching when slicing. The dessert was really boring and always the same. Never the basics like standards like creme caramel, nice cakes, or ice cream....... mostly decorated dry cupcakes. A humourous thing was on top of the cupcakes, there was a single raspberry.....cut in HALF. There was no variety. They definitely need a new head chef. Barbara Lomax ordered wifi,and there was a problem of charge that she will address. I wouldn’t go back to this hotel. Mary Pfister

Great spot but...

This was the third time at Sheraton Buganvillias for us and we were a little disappointed this time. All the renos are amazing, the rooms, the restaurants and the Starbucks in the lobby. The staff is great as always but the food this year was not great. We were disappointed in the a la cart restaurants the most, the food was adequate at best and never hot. At the breakfast buffet there was never bacon and we found out you had to ask for it. Why?? Our favorite part of this resort is the pool but  [... read more]this year the water was so warm you could never get cooled off. We will think twice about coming back again.

Drama free resort

I thank Sheraton and tripcentral for a drama free, friendly environment. Everything was good. The rooms were clean with a nice view. There were different food options and everything was included. It is a little farther from malecon.

Excellent resort!

This was the best hotel in the downtown area we have experienced. Service was spectacular (room service, pool service, restaurants). Rooms are updated, grounds well kept and food amazing! Beach area is small.

Good resort in a great location!

The hotel itself is great! Clean, friendly staff, and good pools with tons of sunshine. The location for walking into old town PV is its highlight for sure. Easy stroll into town with lots to do. This resort has quite a bit of construction still on the go. Our travel site seemed to indicate this was over. Two floors (at least) were gutted and under works. Which means lots of loud banging, drilling and noise. Starts around 8 or 9 am, last throughout the day. Makes relaxing the by the [... read more] pool or sleeping in quite irritating. We had a Sun Terrace room and the crews were banging new pergolas above our heads to make us up every day. Beach is not worth it at all. Rocky, sharp rocks or urchins in the water make this a no go in my opinion. Food was decent. Gaviotas is a welcome surprise for a nice formal dinner. Buffet isn't much special. Pizzas by the pool at Pergola were the way to go for a decent lunch. Great staff!