Great Beach!

The food and the service for the most part was good, the Room was pretty small and very dated. We came to find out the resort will be closing for some MUCH needed renovations. As I said , the food was quite good and the service was also vert good. Entertainment was top notch, the entertainment team was everywhere and the nightly shows were pretty darn.....entertaining!

Amazing week!

We were extremely happy with our stay at the Hard Rock, it was clean, all of the staff were attentive, extremely friendly and accommodating. Shout out to the waiter, Rafa, who always had a smile, and Cheyanne for the best omelettes. The food was great, as well the entertainment ! Our only complaint was the time share people who are over the top pushy for the first couple of days and again on checkout. Otherwise an amazing week, we would come back again!

Fantastic Resort

One of the best all inclusive I have been to. Older resort but the Hard Rock delivered in service, cleanliness, and amenities and the room was perfect and house keeping were detailed and timely. The staff were ALL amazing and couldn't do enough for you, the food fantastic and no having to pre book, loved that! The grounds are all kept very well and the beach was amazing. Fantastic nightly entertainment. Highly recommend Hard Rock Puerto Vallarta

Amazing Resort

I would seriously go back to this resort, very beautiful, and well maintained, the grounds,pools, and the whole atmosphere was amazing, the coffee shop is a must, the staff ladies are so nice,and go the mile to please you. The Zen is one if the best, food is delicious, #1 service, The Market, wasn't the greatest, for a buffet, there ain't alot of options at all, when they say American food, there ain't alot, should be more options like,potatoes, fries,pizza and salad bar,and every buffet shoul [... read more]d have meat, The Brazilian is a must ,you want meat, ohhhh ,so much of that there and the service is totally wow....I would return to this resort in the future....

Clean and fun resort!

We just returned from a 7 day vacation at this hotel. Oct 29 - Nov 5. I really loved the property and the location. Rooms and resort was VERY clean. Music playing in lobby and around resort was really good! Just wished there was a "quieter" pool for guest to sit at and read a book with music that isn't so loud. The food and drinks overall were excellent. The staff were all very friendly which was really good to see. A few special employees that went out of their way to make our vacation  [... read more]better; 1)Miguel in the sun bar - just friendly and a good bartender. Always a smile and willing to help! 2)Luis (I think is his name) in the Zen restaurant. He was working the sushi kitchen in front and he brought us some "special" off the menu items. THEY WERE AMAZING!! HE needs to get those ideas on the menu!! 3) Magic Dee around the pool was friendly asking how the day was going, he came and cleaned my sunglasses too! We had good conversation with him! The turtles are hatching like crazy right now so right in front of the hotel you could watch this amazing birth!!! The elevators a FAST and efficient! The entertainment staff always had fun things going on during the day at the pool. The front bell staff getting luggage out of the taxis and assisting you with getting a taxi were all friendly and efficient. The only small thing I was irritated about was that other guests were ``member's`` We had no idea what this was about or how to get this membership. Many guests explained that they were able to enjoy the resort for $1200 a couple. We had paid $4000 a couple and were unsure as to why and how there could be such a difference. In addition, when I booked with Trip Central I choose a higher category room but felt the room was plain (clean) and we had 2 queen beds that they pushed together........ we were unable to understand the upgrade and cost to value on this resort. Michelle and Stephen

Good service

Very nice place. Not to big and the service was outstanding. We liked the day beds. Food was pretty good too. Beach was clean. The rooms were a little small but we were on the eighth floor and had a good view.

Ok resort - very small

Service was excellent and rooms and grounds were very clean - bathroom is very very small. Beds were awesome. Best part of the trip. Food was just okay, not great. Not enough selection as this is a very very small resort. You have to pay for lobster and not enough seafood on the menu. Water was not what I expected - very sandy Beach was soft and sandy - very nice Pools were small Booze was very good but you can get Corona in your room but not at the bar which makes no sense Nighlig [... read more]ht is very boring and so is the daytime. No real activities to write about. Did not go to the shows at night as they are the same in all resorts. Michael Jackson, circus, fire shows. All the same boring stuff. Best part was people that we met and laughed with. Will not go back to this resort. It's just barely a 4star and we travel A LOT. Nicole Doucet

Awesome resort, excellent time!

The Hard Rock Hotel Vallarta was amazing! The grounds were clean and easy to manoevre around. The smaller size of the resort was awesome. Food was great, service was outstanding.The rooms were clean and a great size. We will definitely be back!

Excellent resort

Great service staff was very friendly and efficient really felt they bent over backwards to provide a great vacation.Clean and well run food was awesome the only negative was there are no balconies on the standard rooms