Memories Jibacoa is great

Fun times and so much to do. Havana is a must and snorkel off the beach is amazing. The food is good by Cuban standards and better than the other resorts. Grab the cigars from the lifeguard. The tennis instructor is worth the trip. Bring donations please and contact Jennifer Raymer to help Together for Cuba is a wonderful missionary organization supported by the memories hotel. Thanks Markus and call Eddy Garcia for a ride around Cuba.

Our Favourite Cuban Resort

The hotel is situated between the mountains and the beach 45 minutes from the airport and has beautiful gardens and palms throughout. A short swim out in the ocean reveals long reefs that are an excellent spot to snorkel. If you are a walker the beach is a lovely stretch to enjoy. It is an older hotel but well laid out with easy access to all amenities. The pool is large and well maintained.Rooms are clean, housekeeping is excellent. The staff are warm, friendly and accommodating. Several à l [... read more]a carte restaurants were onsite: the buffet is clean and well stocked.The food, coffees and drinks are above average; we were pleased with the choices and quality. Water was provided daily. Activities were onsite and entertainment was varied; musicians played many evenings.WiFi was a bit sporadic. Information for tours, taxis and attractions was easy to access; a Sunwing rep was present six days a week and was very informative. The appeal for this hotel is the quality of food and the lovely, caring staff.

Exceptional Resort

We loved our 10 days at Memories Jibacoa. The excellent reviews were spot on. The entire staff were exceptional. The buffet was was one of the best I’ve experienced in Cuba, especially the bread and pastry that was baked fresh everyday. A solid shout out to the pastry chef as well as all the servers in the dining room. Rooms were a bit dated but kept clean and comfortable with fresh towels everyday. The bed was very comfortable with good sheets. A real bonus. Sadly, the Canadian airlines [... read more] announced their temporary (hopefully) suspension of vacation flights to all of Cuba two days before our scheduled departure fight arrived empty. It was heartbreaking to know how the beautiful people of Cuba would be affected. Stay strong MJ and beautiful Cuba. We will return.

Thanks for the Memories!

Our fourth trip here in 10 years…. Still never disappoints! Wonderful room, good and people. The only thing that didn’t cooperate was the weather. Lots to do everyday as the resort has so many cabs and old cars and horses and buggies and you name it .Thank you Memories Jibacoa??

Memories

Lovely hotel but lots of stairs for people with mobility issues Very friendly and courteous staff Entertainment a bit repetitive but very good Was surprised to see cats and dogs on premises but they were not intrusive or feral - quite cute actually

Memories Jibocoa

Wonderful experience. Great staff. The layout and grounds are very comfortable as was my room. I found many of the guests had been there many times resulting in a warm family like atmosphere. This is an adult only place and most did their best to behave like one. If possible in this quickly changing world I would be happy to return.

Such a gem!

I had a fantastic time! The beach was beautiful, the resort was lovely, staff were so friendly, the food was great, my room was comfortable and I felt well looked after. I would definitely recommend!

Memories Jibacoa

Overall good. We have been to Memories Jibacoa about 12 times. However, some problems: Missing pool tiles an ongoing problem for years, sharp edges hazardous to feet in pool. They are working on it. Needs to be repaired once & for all. Of 2 hot tubs only one working for years, cold water only, not heated. Hot tubs when used are often dominated by Cubans, who set up for the day, loudly play their own music, even eating in the hot tub. More & more Cubans present, that's not a problem, but a pr [... read more]oblem when, they play their own loud music at the pool or beach, they pile up food on their plates & tables, then don't eat it, they but into lines at bars & food stations, not waiting their turn. The resort MUST maintain its ambiance as a quieter, relaxing, adult place to stay, or it will lose its customer base. Workers & staff are generally warm & wonderful, with the exception of a man & a woman who work at the pool bar & tend to be quite surly, as though you're bothering them to get service. The drinks served vary widely in contents & quality depending who makes them. When classes, events were cancelled, there was no announcement to guests or a replacement staff made available. Get Nelson the omelet man new & more fry pans!! In the mornings the wait staff had to go too far for single cups of coffee. But, the coffee had improved in quality. The quality of wines offered could be improved. Especially in the buffet. Need to get the sail boats fixed, get more sail boats & peddle boats that are operating, extend their operating hours, they quit at 2 pm !! No scuba diving on Sundays, this shouldn't happen when there are days during the week there's no diving due to weather. Some of the best weather days, Sundays, there was NO diving available. Villa Tropical/Jibacoa next door dive 7 days a week. Sometimes there are not enough dive guides available. The dive regulators need better servicing, especially o-rings & mouthpieces. Leaks even from high pressure hoses. I know it's Cuba & parts are hard to get, but safety is paramount. More newer loungers needed around the beach. There was less variety of entertainment, no opera, no aqua ballet, no acrobats, etc. What they had was very good though & well done. Dancers work very hard & are very good. Flamenco dancers were a high light. Musicians very good. Missed the piano player in restaurants & piano bar. Grounds & rooms are well cleaned & maintained. Maids & gardeners work very hard & are very pleasant. We still love the resort & most of the workers. Just, don't let it slip! These are areas that need addressing & soon. Despite all, we will be back as we still enjoy it overall.

Memories Jibacoa

The hotel and grounds were well kept and everything worked well. The best part was the staff who were all friendly, enthusiastic, and high energy. The entertainers, dining staff, and housekeepers were all very nice and helpful.

Fantastic Resort! Staff second to none!

This hotel is somewhat outdated, but it is extremely clean and very well maintained. Considering it’s Cuba, the food was very good, and the staff were absolutely excellent—perhaps the best I’ve experienced at any resort. You can tell they are proud to work there; they are enthusiastic, genuine, and consistently welcoming every day. The staff truly make this hotel what it is. Another great feature is the location. The resort is about an hour from Havana, making it perfect for a worthwhile day  [... read more]trip, and the surrounding areas are absolutely stunning. The beach was also very beautiful and easy to walk, adding to the overall relaxing atmosphere. This is a very peaceful resort, and I would highly recommend it. Thank you to Trip Central for the help in finding this resort.

Great resort!

Great service, very clean. Fantastic pool and beach! Best resort in Cuba so far for good off shore snorkeling. Food at the buffet is again pretty average but a la cartes are good! Highly recommend paying the extra for premium.

A place to relax!

My husband and I had a lovely time. Staff are friendly. The resort is spacious with a number of activities to do: tennis, yoga, snorkeling, diving, hiking, walking, and much more . We'll be back!

Lovely place still after many years

Great week at Memories Jibacoa. The food is very nice with thoughtful presentation. I had the best sleeps in a long time during my stay there. Quiet and comfortable room. There were a few indications of the current difficult situation in Cuba...less live entertainment, bring your own shampoo as it is not supplied. I was travelling with just carry on so neglected to bring that. I would return in a heartbeat. Great staff, great location and great memories. What more could you hope for?

Calm relaxed vacay

The room I had was very quiet, suitable for relaxation, and there was no lack of hot water.. The food is good in the buffet, and the cuisine in 2 of the 3 "reserved restaurants is delicious. There are a good selection of drinks at the bars. All the staff of the resort are very helpful. The weatjer was not good during my stay because of FOUR(!) RED FLAG DAYS ..., the staff, although very efficient, seemed to be a bit rushed, maybe is the resort understaffed? Or too crowded? The drawback was [... read more] the beach, there were a lot of seaweeds and especially too many plastic bags and other debris on the beach and in the water.

Breathtaking Views!

My husband and I needed a break from our hectic lives and some much-needed quiet time together, and this resort was exactly what we needed. The mountain views were absolutely breathtaking, whether we were sitting on our balcony, swimming in the beautiful ocean, or relaxing by the pool with music, the scenery never disappointed. The resort itself was peaceful, and there was entertainment every night. The staff were outstanding, friendly, upbeat, always ready to make you smile, and genuinely ap [... read more]preciative of every tip. As most people know, you don’t go to Cuba for the food, but it was perfectly fine. The only minor downsides were no fries (very disappointing, lol) and no 24-hour snack bar. But overall, you really can’t expect every resort to offer everything. Be sure to hike up the mountain, you won’t want to miss the view! We would definitely go back

Absolutely amazing

I just returned from a fantastic and rejuvenating getaway at Memories Jibacoa. This resort checked off everything I wanted for my solo trip. The location is absolutely picture-perfect — a stunning, clean beach framed by beautiful mountain views. The coral reef right off the shore is incredible for snorkeling! The staff are truly wonderful — friendly, attentive, and hardworking. They go above and beyond to make sure you’re enjoying your vacation. There were no shortages of food or power during [... read more] my stay, and the meals were fresh and satisfying. If you’ve done your research on Cuba, your expectations will be exceeded here. The rooms are clean and well-maintained with everything you need. Some may find them a bit dated, but I found them comfortable and perfectly adequate. I felt completely safe during my stay and met so many lovely people from all over the world — a great mix of ages, mostly 30+. This resort has such a warm, welcoming vibe. I would definitely return to this hidden gem — it’s the perfect spot to relax, recharge, and enjoy authentic Cuban hospitality!

Amazing place to snorkel and play tennis

Food was excellent entertainment was great staff is amazing thanks Alberto the tennis coach and use Eddy Garcia for classic car tours of Havana and bay of pigs and Vinales. Special thanks to Michael at the buffet and Jennifer Raymer of together for Cuba as we brought medical supplies to Cuba through missiongo missions

Relaxing

This was my second time at this older, smaller type resort (about 30 years old) that has been kept in pretty good shape. The grounds are beautiful. The rooms are clean, spacious and well equipped with a decent TV and fridge. The room was nicely cleaned and the fridge stocked with water daily. The beds were quite comfortable with fairly new foam mattresses. I found the pool to be very clean. It is shallow, so no diving. The lobby, buffet and all other facilities were also to my liking. I found ev [... read more]erything comfortable. The food in the buffet was more than plentiful and adequate in quality. I had no complaints. The Ranchero (table service) at lunch was also more than adequate in variety and quality. I found the staff to be very friendly and warm. Regarding the beach. It was beautiful and great for snorkeling as there are many reefs with vibrant fish near the beach. However, it is on the rocky side. Not at all like the soft, powdery white sand of Varadero. So take some water shoes. I had a very relaxing time overall. That's what I was looking for.

Cheers to Memories Jibacoa

Had the most wonderful week at Memories Jibacoa. Our flight on Westjet was seamless; we were greeted with warm Cuban hospitality at the resort and were treated like gold. Good food and drinks, fun entertainment and the beautiful beach...who could ask for anything better!

....

my recent stay at Memories Jibacoa, which unfortunately fell far below expectations due to serious service failures. As a returning guest, I was confident in booking the premium package, paying extra for the benefits and conveniences that were clearly advertised. Unfortunately, these were never provided during my stay. From check-in, the process went wrong. The front desk did not forward our information to the premium team, leaving us to “check in” with them the next morning — only to find no [... read more] one there. Throughout the day, no premium staff were available, and we were even denied dinner service because our names were missing from the list, despite wearing our yellow premium passes. We were told that if our names had been correctly listed, we would have been seated, even without a reservation. This was not only embarrassing, but also a clear breakdown in communication between departments. It was not until the final day that a premium representative explained the front desk error and detailed the perks we should have had all along. While I appreciate the acknowledgment, the explanation came too late to salvage the experience. The $50 credit offered is insufficient for the complete loss of the premium services I paid for. Additionally, the departure process was needlessly stressful. The package was meant to include late checkout, yet we had to request a spare room to prepare for our flight. Within 10 minutes of entering the room, we were called and told to vacate — an unnecessary and unprofessional disruption. As a paying customer and loyal guest, I am entitled to receive the services promised at the time of booking. This did not happen, and the inconvenience, loss of value, and impact on my overall experience were significant. I am therefore requesting a fairer form of compensation that reflects the full cost of the premium package and the disruption caused. I trust that Memories Jibacoa values its returning guests and will address this matter promptly. I look forward to your proposed resolution Sincerely,