Beautiful Location, Great Service.... Food Mediocre.

I will start out by saying the resort is Beautiful and the grounds are spotless! Staff are extremely hard working and go above and beyond to make sure you are happy. Could not be happier with the way we were treated here. I will break down everything below in categories. Rooms : Rooms are pretty typical for a Caribbean room. Beautiful and clean. However they may be ageing and starting to have some issues. We had troubles with our first room. The AC didn't work, sink was clogged, toilet pa [... read more]per wall hanger was constantly falling off the wall, Phone didn't work and the front door wouldn't latch closed (security issue). After a couple days of dealing with these things we requested a room change. They promptly switched us over and the second room was much better...Also the resort seems to have a master control over the temperature you set in your room. We wanted to be 21-22 degrees. The room never got cooler then 25.5 degrees. Sometimes it would go as high as 28 degrees! This was the same in Both rooms we stayed (different buildings). So we were disappointed with this and the more we read into things it does seem the resort restricts the temperature. Also we were unaware that they do not flush toilet paper here. It is placed into a can beside the toilet... Should have been some kind of warning or notice in advance. Did not enjoy this. All that said, the rooms were nice and beds were comfortable. The cleaning staff were great. 4/5 for the rooms. Service : Excellent Service. We felt like we were being specially cared for the entire stay. Staff were attentive and Happy! 5/5 Stars for sure on Service. Food : Food was mediocre. They present the food well... But if you are a Foodie (like Me) you may be underwhelmed. The Buffet is what you would expect but has very little meat. You can go to a station and they will cook some for you but it is low quality and not plentiful. Meal portions when you dine in the restaurants are Very Small. Appetizers are literally 1-2 bites... no joke, 1-2 bites. Main course was actually tasty but also very small portions. Most resorts I have been to are better laid out and have more locations for you to grab a burger or finger foods... there was 1 hut on the beach that nobody noticed. it was hidden behind bushes. Apart from that you were waiting for the main dining halls to open. Also i have a 5 year old son... they had almost no "North American" style kids meals on the menu. Burgers, hot tugs, french fries and chicken nuggets had to be asked for as they were not on the menu anywhere. Also would have been nice to have an Ice Cream station accessible for the Kids. Never found one outside of the single machine in the buffet. 2.5/5 Stars Shopping : As always on the resort shopping is TOO EXPENSIVE. Do not buy Cigars here as you can buy 5x the amount just outside for the same price. High pressure as expected. The staff would always say "Im not here tomorrow, you have to buy today from me"... But you would stop by the next day and magically they were still at work. As a Retail Store owner i do not like this behavior. Off site shopping.. We took the shuttles provided as we wanted to do some "authentic shopping" as we were searching for souvenirs. We explained several times what we wanted and were told to take the provided shuttle at "such and such a time". They took us to a large modern mall... many of the stored were what you would see in Canada or the USA... was not worth it. There is a market a short walk up the road... but they are also jacking prices sky high and are difficult to negotiate with. It is however located beside a police station so is quite safe. Lots of clothes and trinkets available but be prepared to negotiate HARD. They tried to sell me a cheap Ball Hat for $50 usd. This would be $10-12 at most markets. Eventually he starts lowering his prices and following me around. ends up at $20 as im leaving and i still declined because i didn't like the tactics. Bought nothing here because all the shops were the same. 2.5/5 stars Fishing... We took a charter. They seem to all use a central booking service. the resort offered a package at 50-60% higher then you could get elsewhere. We paid $450 for a 4 hour tour. depending on boat expect $500-$600 if you want to troll for sport fish (marlin, Tuna, Sailfish, mahi mahi etc). Fishing was excellent however water is quite rough. The location of punta cana makes it so water will never be calm. if you ever get sea sick avoid this. 4.5/5 stars Overall experience was 3.5/5 . Pros - Staff was Excellent, Beautiful Grounds, Decent Kids program. Cons - Food was mediocre at best, Shopping is too commercialized and expensive. Should have been warned about washrooms.

Beautiful Resort

Very clean resort , well kept. Friendly staff. Lots available restaurants , buffet with a different theme each night and lots of variety in terms of food choices. Lots of Day and night time entertainment for everyone to join in . Safe and the proximity the beach is quite close walkable.

Nice resort

As we got there ,we were quickly looked after and albeit late at night all went smooth. Got room service for a snack ,and enjoyed the view form the balcony .We had to change room from 3rd level to the ground floor and it was done ,no fuss about it. Premises in day time looked even nicer, clean and well maintained. People courteous and accommodating. Coffee shop and restaurants clean, pretty well assorted for food, breads ,drinks ,fruits ,a bit less for sweets. Pools large and well kept, as well  [... read more]as the chairs and plenty of towels . Beach area was with fine sand, natural and manmade shades. Water quite nice, yet had to go around seaweeds, although attempted to be removed often. All in all , we had a a pleasant time at this place .

Ok resort

The rooms need updating. Beach is small. Food was good. Entertainment during the day was ok. Evening entertainment I have seen better. For what I paid for I would go back. Staff at the Buffet, Pool Bar very friendly.

Beautiful ??

Great 10 days! Fantastic staff, nice and clean and the food was awesome ? if we had any issues we would go to the concierge and they would fix the issue without hesitation I would definitely go back

5 Day Getaway

We had a great 5 day Getaway to Jewel Palm that was booked last minute without much research on the resort. We were pleasantly suprised at how much we enjoyed it. Pro's: Check in was quick and we were able to get our room 3.5 hours early. Check Out was great, we managed to ask and get a 5PM checkout to meet our requirements which allowed us to enjoy the resort longer Buffet was very good for Breakfast/Lunch/Dinner. Two Palm's Grill was our favorite place for Breakfast/Lunch. S [... read more]ervice was excellent everywhere on the resort. Beach is magnificent; warm sandy bottomed swimming area. Shower Pressure was 10/10 with lots of hot water. Pools were clean and close to the beach/restaurant. Cons: Room is dated. It didn't discourage us. Everything was operational AC was working but didn't quite get the room as cool as we would like but certainly low enough to be comfortable 20-21 degrees. We would return to this resort for the same price range in which we paid this trip. It is a smaller resort, so you would need to not go back to back but a great 5 day trip

Beautiful resort

Room dated particularly shower and sink area but it was clean! Nice terrace pools nice private beach with service was great. Chair hogs a bit frustrarting Loved no tickets for towels. Food good and lots of variety. Club well worth it. Loved the appetizers available for club members who are not big eaters. We used that for some meals. Premium alcohol was bonus. Staff Friendly/helpful Wish entertainment had been earlier. Garbage along the highway on route to hotel was disgusting. Must [... read more] have BOOK IN LOBBY with departure info. Sunwing rep was not in designated spot between 10 - 5 which we were told would be . Resulted in a bit of anx. No issues with any staff at resort. Went out of there way to accommodate Definitely would return Good value for $$ overall very pleased wish there had been ice machines on each floor. Resort staff were excellent. Beach workers worked diligently to rove saragussom. Kudos to them. We had a restful pleasant time at Jewel Palm beach. Champaign from Sunwing rep was a sweet and pleasant surprise Made us feel special.

A wonderful resort!

My partner and I just returned from a week’s vacation at the Jewel Palm Beach Resort. We had a wonderful time! We upgraded to the VIP club and it was worth it. We had a nice room overlooking one of the club pools and we could see the ocean. The king size bed was very comfortable. The staff we interacted with were great! Shout out to Emilio at the VIP adult pool bar. The service we received from him was “Excellente”! Also Anthony who seemed to be there for us whenever we needed something whether  [... read more]we were at the buffet or the Two Palms Grill. I would definitely recommend this resort.

Amazing

Everything was perfect Been there 5 times just feel like home and safe Serve right at the beach Thank you to the staff Thank you to Luis Everyone works very hard weather 32 every day. Annette and Sylvain

Needs help

the gardens and restaurants were good.the main pool bottom was patchy and moldy.tge lazy river pool had mold along the top.my chest was covered in green when I leaned on it. the food was just okay at best. the rooms looked tired

Amazing resort

I would recommend this resort: clean, well maintained, good food, excellent service friendly respectful staff nicely maintained grounds; only drawback was it did not have full access; travelling with a walker could not access french and italian restaurants nor could I access the VIP restaurant dos palmas as the stairs and mini ramp were too steep; otherwise no complaints

Amazing stay

Our group had the best time, the food was the best I have had and the bartenders make ever drink I asked them for. Such wonderful people, the resort was clean and the pools were lovely. Found the pillows a bit large on the beds and the matress was just ok but we were there for sun sand and great times and that's just what we got!!!!! Hopefully we will return again next year ?

Jewel Palm Beach is an amazing resort!

From our first day to our last our large group of 18 people were completley satisfied with the Jewel Palm beach resort and staff and have all decided to rebook for next year. We usually always go to different resorts, but not this time as the Jewel Palm stole our hearts. The resort grounds are beautiful and very well maintained, the workers are constinatly cleaning up the grounds and beach. The Food, no one in our group had anything bad to say about the food. We loved the Buffet and the rest [... read more]urants equally. The drinks were delish, frozen slushie drinks to the best chocolate espresso martini, you can find it all. We have already recommend to a friend and they have booked for this April. We will be returning to this resort for sure! Joanna

Magnifico

Not a thing to complain about. We were upgraded as soon as we got in. The food was terrific everywhere! The service was excellent. The grounds are spotless and the beach was a Punta Cana beach. The weather was 89 degrees Fahrenheit and sunny every day... Pretty boring?

Fabulous week

From the moment we arrived to the moment that we left , we were thoroughly impressed!! Beautiful room, friendly staff, great food and a beautiful beach! We are looking forward to returning some day!

Relaxing trip

Staff were very friendly and accommodating. Grounds were clean. Food was pretty good.The Club area has so much more to offer with 2 pools, a restaurant and 2 bars and lounges. The private club beach area has many more shaded umbrellas and 2 tables for massages.

Amazing resort

Very clean,beautiful grounds,friendly staff ,excellent choice of dining,food was great. Beach was clean,pool also . Enjoyed the nightly entertainment.,didn’t go to the daily events,just happy to stay close to our “spot”,close to room and pool.Adult members only lounge,excellent, Requested ground floor room and close to pool,both were accommodating. Will certainly return.

Excellent Resort

The resort was very clean and nice looking with lots of bushes, plants and palm trees. The food was excellent and the service was great. The Al cart restaurants were very good and you didn't have to make reservations which was really nice. The staff were very friendly and accommodating. Our room was nice with a big walk in shower, not sure if it was newly renovated but seemed like it might have been. Over all it was a great week, the resort is a nice comfortable size.

Great gateway

This Resort was pretty good, a little smaller from what I’m used to but everything is close by. The club section rooms were definitely worth the extra money. The beach wasn’t as good as Bavaro beach but it was still good, they constantly cleaned up the seaweed multiple times a day. The rooms were a bit tired but everything worked. Food was pretty good, buffet and restaurants, coffee shop, all good. The grounds at this resort are immaculate, what a gorgeous property!

Great value for price!

First time in Punta Cana and it was a great time. Food was awesome, grounds were beautiful and overall it was fun. The rooms were a bit tired - but clean. I would recommend requesting to stay in building 3 or 4 on the club package. It's worth it and those seem to be best location. The beach was nice, waters were wavy and a bit deep- but the sand was cleaned daily!