Nice resort

Nice pools great beach our room was goid the bathroom needs work bed was comfortable there was a language bearer alotvof times the bar staff were great the food truck at the beach was nice over all a great holiday

Very beautiful resort

Hotels, grounds and public areas very clean and well maintained. A lots trees flowers and spaces in shade for walking. Every day new entertainment. Theatre has enough seats for all people. Staff were very friendly and professional. Wifi working perfectly in rooms restaurants and public areas. For sure we will recommend this resort to our friends and family.

Vista Sol in Punta Cana

This is our second time at this resort and it does not disappoint. I highly recommend it. Great service. Food is very good with a big selection. The restaurants are very good too. Clean spacious rooms with beautiful grounds and pools. The beach is steps away and beautiful. I would definitely be returning in the future.

Disappointment

My partner and I have travelled to many different all-inclusive resorts and I can honestly say that this was our worst experience. The service at this resort is terrible. We were never asked if we wanted drinks and when we did ask a server once, it took over 45 mins to get 4 drinks. There is only one bar that is open late which is located in the main lobby and there was always a line for drinks that was no less than 25 people. Every other resort that we have gone to, our glasses never went e [... read more]mpty and we were always asked if we wanted or needed anything. Sadly the food was no better. Our worst experience was at the Mexican a la carte and we ended up walking out of the restaurant. The service was absolutely terrible. Everyone in the restaurant was getting served their desserts and we still had not received our dinner and every time we asked, we were told a few more mins. This went on for 20 more mins before we finally gave up and just left. The Italian a la carte was a huge disappointment as nothing tasted good at all. It really isn't hard to prepare pasta and since the pasta at the buffet wasn't bad, we assumed that this would be a hit...it was a complete miss! With the reviews we read online, we were excited to try the food truck down at the beach. The burgers were disgusting, they were a strange texture and had chunks in them. The hot dogs were very mushy in texture and were not served hot. The pools at this resort were dirty, there was always a ton of debris and bugs floating in them. The only pool that offered any shade was the pool near the main lobby and it was disgusting. The pool itself, was like a wading pool and too shallow to even enjoy. We had a swim up room so we ended up just going to that pool every day but the only problem was that there was shade on half of the pool until about noon and then you were in full sun with no shade at all. I will say that the bartenders at that pool bar (near swim up rooms) were absolutely fantastic. Another major issue we had, which we had never experienced before was that we had to get out of the pool to get our drinks and walk about 50 feet on extremely hot concrete to go to the bar. Usually they have people coming around the pool asking if people want a drink but at this resort they did not. The alcohol at this resort was not great. We understand that it is a family resort but there should be a pool with a pool bar in it dedicated to adults only. There should be adult only sections and then sections that are kid friendly. If you were not into drinks filled with sugar there wasn't really any options. The beer that was on tap had a very strange sour taste to it which turned us off completely. We tried the beer at every bar and it was all the same. The room was not clean, the bathroom was so dirty, the tub/shower had grime and the sink still had tooth paste in it from what I assume was from previous guests. The bed was like sleeping on a rock and we had to ask for extra blankets to put on the bed to try to make it more comfortable. This was also the first resort that we have gone to that in room coffee was not replenished. You had it upon arrival and then after that you had to purchase it from the store on resort if you wanted to make yourself a coffee in the morning. We will not be returning to this resort and we will not be recommending this resort to any of our family and friends. For the money we paid, it was not worth it at all and we have never had such a bad experience.

Vista sol punta cana

We had a great time at this resort! First reception upon arrival friendly. Actually I found all staff friendly. Would be nice if they could speak english! Vendors all spoke perfect english lol go figure. Asian japanese alacarte was amazing best meal and entertainment of the week! So much good here cant say We would definately go back!

Vista sol punta cana

We had a great time at this resort! First reception upon arrival friendly. Actually I found all staff friendly. Would be nice if they could speak english! Vendors all spoke perfect english lol go figure. Asian japanese alacarte was amazing best meal and entertainment of the week! So much good here cant say We would definately go back!

Nice resort poor service

The resort is beautiful. Lots of pool chairs. Good food. Staff seem very disengaged and not interested in providing goos service. Tip or no tip makes no difference in how you are treated. Many staff do not speak or understand English but that should not be expected for every staff

Amazing resort

I didn’t expect to have such a wonderful vacation. Everything was nearly perfect. With this reasonable price and have a very good services, nice beach, beautiful landscap, good foods and many more……. I am very satisfied with this experiences.

Chewed alive by bed bugs and bitch slapped at Vista Sol

My husband and I loved many things about the resort, the beach is beautiful. The grounds are immaculate . We enjoyed all the animals. Our Junior suite was very spacious and we enjoyed the beautiful view from our balcony. The not so desirable qualities of Vista Sol resort. We found some but not all staff rude. Which I feel is poor management there should be more supervision to see what areas are having the problems. No service at the buffet. Long coffee and juice lineups. The smoking ar [... read more]eas were right next to all the areas of the non smokers, lobby area, Buffet, beach so you may breath in alot of secod hand smoke. Our bed in our Junior Suite was large but so hard and uncomfortable with 2 sheets and a worn out thin blanket. The towels were rough and worn out. The fridge didnt keep our beverages cold. The air conditioning didnt seem to be working properly. The worst part is which we thought were mosquito bites were actually bed bug bites. I went to my physician the day after I returned home and he confirmed bed bug bites. My husband and I had over 100 bites between us. I seen many other people on the resort with the same bites! Sorry to say they are not mosquitoes! The resort has so many pros but the cons outweigh and win. We wont be returning to Vista Sol

Would love to go back!

Just returned home Feb 9 after one week stay. The pros, great staff, friendly people. The food was very good in the buffet, some repetitive. Drinks were good and plentiful. Free wifi in the hotel lobby and out by the main pool. Check in was quick. Also the ala cartes were very good and included in your price. They weren’t sticklers for men’s attire. The pools are clean, 1 large busy loud games etc, the other 2 smaller and quiet. The grounds are lush and immaculate. There are peacocks and ducks w [... read more]alking around. There is a bird sanctuary and a large iquana pen. We saw one show and it was very good. The washrooms all over the resort are very clean. The resort is very compact and laid out close together. There is a store, cigar store. A casino is coming apparently. The weather is lovely, we did have some rain but at night there was no humidity or mosquitoes! The cons, the rooms were clean but outdated especially the furniture. Our room had a musty smell that never went away. The beds and pillows are awful. The main pool , everyone gets up early and puts their towels on the chairs even though there are signs saying no reserving chairs. The beach is not very big because it’s been eroded from storms. The chairs are up from the beach and it’s ridiculously crowded on top of one another, not enough chairs. It’s not a quiet relaxing atmosphere at all. This hotel has the worst beach , you can walk either way and the beaches are wide and less crowded. This is the first vacation I’ve spent at a pool, a lot disappointed. The water was always rough with strong undertows, no seaweed. I’m attributing the long lineups for buffet, drinks and chairs possibly because of the time of year. I believe it was reading week and I’ve never travelled in February. We will go again maybe Oct/Nov to see if it’s different.

Average hotel for the price

We visited this hotel during the first week of July, 2023. I would suspect that all the bad reviews have come from the fact that people just got stuck with a terrible room. We met hotel guests that were very unhappy with their stay, and complained about their room, the main complaints were that the air conditioning did not work, or that the room smelled of mold. In our particular case we had no issues, and the room was OK, except for the fact that we could not just adjust the air condition [... read more]ing and that the ventilator in the bathroom sounded very loud and rumbled like a motorcycle when you turned it on With respect to the food, it was a bit disappointing, as I have been to other resorts in Punta Cana, which had much better food. I think the food was geared towards Americans, and many of the meats, were saturated with sauces, and either ended up being too salty, too fatty, or too creamy . It was also repetitive. Pretty much the same thing every night. The main meat at the grill was pork chops. Although they did have chicken, the chicken was gone as quickly as it was put out. Surprisingly, for a hotel located in a country, which is surrounded by water, you would expect to see more seafood . There was not much seafood at the Buffet. The à la carte Restaurants were OK, but nothing special. We found ourselves going to the buffet after eating at the à la carte Restaurant. The nightly entertainment was typical of these resorts. The animation team was present at the beach, and typical of what I’ve seen at other resorts. The beach itself is Ok. never overcrowded or never had to fight to get a chair. I guess that’s the benefit of a smaller resort. Although there was some seaweed, you can’t blame that on the hotel, as the beach would’ve been almost perfect without the seaweed. But the water was still swimmable, just annoying to have seaweed hit you while you’re in the water. The big disappointment was the staff at the hotel , many of them did not speak English, and I heard staff speaking more French than English itself. When we first got there, our key to the room wasn’t working, and the problem was discovered to be a dead battery in the door mechanism. Something that should’ve taken five minutes to fix. I was first told it would be one moment. Then I was told half an hour. Then a few hours passed and nothing. After complaining to the check in folks they appeared not to care that we were locked out of our rooms. Thanks to Monica Léger, the guest services representative, who made this happen. It took several about three and a half hours for the problem to be solved. Although some people were polite, mainly at the à la carte restaurants, we found the majority of the staff that worked at the hotel were not friendly or sociable. Perhaps it was the language issue, or perhaps another issue such as bad management. To sum it up the hotel itself is not a bad hotel, just needs some work, and I guess your stay will depend on which building you are in or which room you get. As I have mentioned, some guests complained about the air conditioning, being too hot or too cold, and having room smelling of mold, but in our case, the room was almost perfect, except for the fact that we could not adjust the air conditioning, and that the ventilator in the bathroom was extremely loud. For the price we paid, I cannot complain. I could, however complain about Sunwing, as our flight was delayed 15 hours when we left Montreal. We lost an entire day and although the staff at the airport and on the plane indicators that it was due to a lack of resources or staff, a problem which many airlines are facing, Sunwing would not take responsibility, and blamed it on a mechanical issue with the plane ( which just happens to be safety related…an exception under Canadian legislation). We met guests who arrived on other days and many of them had the same issue having at least 12 to 15 hour delays when leaving Montreal to go to the Dominican Republic. Very disappointing with Sunwing, and I am hesitant to fly with them again considering that they won’t take responsibility. If you can avoid Sunwing and fly with another carrier, perhaps you may have a better experience. Although my understanding is that, since the pandemic is over, all airlines are facing the same issues. Sunwing just won’t take responsibility. And I hope they lose many customers, because they don’t treat their customers as they should. SHAME ON YOU SUNWING. YOU SURELY KNOW HOW TO TREAT YOUR CLIENTS. (I am being sarcastic …in case you didn’t get that).

Thoroughly Disappointed!!!!!!

Hotel is understaffed!!!! - Nearly got my eye scratched by thorny plants that were hanging over the walkways. - Had a glass of beer with a chipped edge and ended up with glass in my mouth. - Soap in bathroom turns into a pulverized mess when you try and use it. - Shower in room is horrible! Impossible to keep water from going everywhere! - No wake-up call available. - We rented the room safe, but the instructions from the front desk were terrible!!! - Italian restaurant food was awful. [... read more] - Food in Sports Bar on beach was awful. - Unfriendly staff at towel hut! - Too many issues to mention! Will NEVER return to this resort.

Disappointed - choose another resort!

We were at this resort on February 22, 2023 - March 1, 2023. We prefer smaller resorts, hence why we selected this one. Beach: The beach and sand was beautiful, but not nearly enough beachfront property for so many people. Packed in like sardines, if you could even find a chair. Vendors: Vendors, vendors and more vendors! We skipped going to the beach a few times cause they would harass you every few minutes no matter how many times you would say no thank you. Was surprised they were all [... read more]owed on the actual resort property to harass you all the time! I do mean 'harass'!! Bar Service: Terrible lobby bar service. Didn't matter if you tipped or not. The bartenders paid more attention to each other than customers. Keep in mind if you enjoy beer, they only have Presidente draft beer and that is at all the bars. Drinks and beers are served in small plastic glasses and sometimes, the beer tasted soured. We actually went to a local store and bought beers for our fridge since service was so slow and they close exactly at midnight. note: only water is provided in your fridge (see below) Housekeeping: Rooms are not very clean. Bath mirror had not been cleaned all week and it was dirty when we got there. Shower has mold, dispensers were empty when we got there and not once refilled. They would forget to replenish towels and toilet paper of all things. We hid toillet paper so they would replenish!! They do not provide face cloths, just 2 bath sheets and 1 hand towel and that is for 2 people! Sheets had not been changed all week!! I actually threw my top sheet on the floor, thinking they would provide new sheets. They reused the top sheet from the floor!!!! We tipped every day and made no difference whatsoever. We were not provided with a Do Not Disturb sign for the door, so beware that housekeeping could walk in anytime! When I asked for one, they could not understand what I was asking for. Please note: They do not provide creamers for your coffee in the room. Sometimes they didn't even replenish the coffee in our room. They only provide water for your fridge. Hubby would take water from housekeeping carts because they would only leave us one bottle most of the time, and would leave the part opened bottle from previous day for coffee maker. Pool: The pools are beautiful, however be sure to get up by 6am to get a pool chair at the main pool. People would put towels on chairs and leave for the day. Out of a week stay, we were only able to obtain chairs once and that was because some people had left. They truly should keep on eye on that because chairs would sit empty from 6am to 6pm when the pool would close down for the night. Gounds: Very well kept and I will give them credit for that. Food: We only tried the Japanese Restaurant. Food was ok, but not really Japanese! Buffet was typical. Good variety, but seemed to be the same every day. Some food items didn't have a label, so who knows what was being served. No milk at the coffee machine, so you have to look for it around the buffet somewhere. You can't go in with swimsuits/coverups, so be prepared to change clothes all the time! I recommend the Food Truck on the beach as they made great burgers and fries. That food truck was much better than the actual buffet! Spa: The spa was amazing and recommend Dominicia! If it wasn't for the spa, I would give this resort a 1 out of 5. Things to do: We saw yoga, aquafit, etc classes on the beach, however we were never provided with a schedule, so we had no idea when anything was being offered. There isn't much to do at night. Pool bar had comedy shows or something, but only in French. Shows at the theater every night, and beach party twice a week. Be sure to go to the theater early cause you may not find a table or even chairs. Place gets packed because there isn't anything else to do. We will NEVER go back to this resort, nor would we ever recommend. I am disappointed in this place and should have gone somewhere else for $2025.00! I am giving this resort a 2.0 and that's because the spa was wonderful and for only that reason. Strongly recommend going to another resort and definitely NOT this one. PS: brings lost of money because they EXPECT to be tipped ALL the time!! Also, keep in mind that everything closes at midnight, so no snacks or drinks to be had.

Hotel so bad- I checked out on day 6 and paid to go to another hotel

checked in 7pm Wed 4 Jan/23 for 2 weeks and on Mon Jan 9/23 moved to the Royalton Splash for an added hotel fee of $1540.00 -and was happy to pay it. This was facilitated by the Sunwing rep- Luis- who took my full statement and sent it to Sunwing. The beach was a disaster -4-5 foot sand ridges with no way to get down thru a path to the beach area which had 2-3 foot high clumps of-seaweed piled up so that there was only an 2-3 foot strip of sand showing at the waves and the mosquitos and [... read more] sand flees where unbelievable. I was so happy to see the grounds people about noon on Sat 7 Jan/23- from my room balcony- with wheelbarrows moving the seaweed from the beach that I went down and tipped about 9 of then three US dollars each, shook their hands and thanked them for making my holiday possible.. Thur 5 Jan/23 early Fri 6 Jan/23 about 3am I was woken up by a young English speaking male screaming "but I love you, I am in love with you, etc" out side my door- some body shut him down by 3.30am. I assumed it was some one coming back for the Disco who had too much to drink, and finally got back to sleep. The am after breakfast I went to guest services in the lobby and spoke to a young lady with mid length hair - She denied any noise and said that both the disco and the theater area where shunt down for renovations and where not operating -when I asked if there was a wedding or a private private party she said she was calling the entertain manager and said he said there was nothing going on the night before- she was very wooden and like she was reading a script she suggested and asked me if I had been dreaming or having a nightmare . I said no and left That night about 11pm i get woken up again -this time there is large theater like screen with pulsating fast fractral pictures and loud noise- boom boom with a base undertone -like a rave-and lots of people streaming up on the beach area by the childrens area- I have a perfect view from my balcony- so I take my camera -which has audio and film it . I finally get to sleep about 3am The next am I go back to guest services and speak to a lady with short curley hair at ear tip level and she again denies any noise or any thing going on -I do not tell her that I filmed it with audio That night about 11.30am- again the loud boom boom rave type noise this time I call the front desk- they deny the noise, I ask for security to go check, they call back and say it must be coming from off site- not them- I ask for a security guard to come to my room -I dress in a long caftan and put the camera and a different pair of glasses in a long black coat - they send a young guy- I advise him I will lead him direct to the noise - we start off and he disapears within 100 feet- I walk to the treater area and stand at the back- again fractal pictures on the screen and loud noise - I film with audio and walk about 100 feet to the lobby and speak to a young man and tell with I am not leaving the lobby until they shut it off - I sit at the guest services area-after about 20 minutes I decide this is stupid and I am going to have to go to another hotel-i go back to the young man and advise him i am leaving and will strip my safe and pack and check out of the hotel in the morning- I leave. I go to Sunwing and explain why I need a different hotel and I am packed and ready to go and know that I will have to pay extra for it, but I will not take being Gas light again or as I call it " given the crazy woman routine" I go to the front desk and explain I am checking out and want to speak to the Manager as I want find out his story as to what is going on -they say I can't talk to him until 1pm- I said fine I get to speal to him about 1pm- he says he is only the Front Desk manager -has nothing to do with what is going on and blames it all on Sunwing -Luis of Sunwing come over and we settle on a hotel- I give him my credit card- he confirms my hotel and the price. Luis gets me a bellman and a taxi and I move to the Royalton Splash. It like the difference from night to day and a real 4 star hotel-good room, no excessive noise and a clean beach -they make me happy -I have no complaints In the future I will check the reviews before I book a hotel oud

Great resort!

My 2nd time at Vista Sol. Great service and well laid out. Fantastic "A la carte dining" and tasty beach bar with food truck. Great beach with security everywhere. Prefer a smaller resort and knew the area well.

So confortable and quiet Junior Suite !!!

We love to stay in the Junior Suite !!! Amazing !!! the staff was SUPER!!! Great Holidays for me and my husband !!! Food very good !!! The beer and wine ..also good !!! The beach ...winderful !!! Good security at the hotel !!!

Great place to relax in the sun

This was my 4th time at the Vista Sol, Punta Cana and once again we had a great time, with the exception of our Ocean view room. The first room, the air conditioner did not work, shower head was broken and the Ocean view I paid for was not an Ocean view, rather a view of Palm leaves with a brief look at the ocean depending on which way the wind blew, although a nice view not an Ocean View. The second room they gave us, the Air Conditioner worked well, but the view overlooking the roof tops of t [... read more]he resort next door, but if I sat and looked to the left I could see the ocean, my opinion a partial view. Every time we went out on the balcony, workers from the resort next door would yell at us. After multiple times back and forth to the front desk, I was told to come back at 1pm the next day, which I did and we were moved to an Ocean view room, where the air conditioner worked well. After the room issue was worked out, the remainder of the week was great.

4th time here !!

As always, everyone here tries so hard to make your stay comfortable. It is obvious that Covid has hit the island with shortages but we still had a fabulous vacation. It took a couple tries to get a good room where everything was working but once we got settled in, we had a blast. Japanese, Italian and Mexican restaurants did a marvellous job. Great wine prices directly from the bar. We love this place and once again it welcomes us. Great job to the staff at Vista Sol. Always so happy and he [... read more]lpful.

Amazing resort

Everything is great about this resort!!The sea view room was beautiful to have!! Three pools to enjoy ‘ All the staff was friendly! The food was very good overall! The gourmet cuisine was my favourite! I would go back in a heartbeat!

Great holiday!

Buffet was amazing, something for everyone!! The reservation restaurants did not disappoint either. Pools beautiful and clean and a beach to die for. The rooms were spacious and always clean. Many bar areas which was good because this resort offered no poolside service :-( Our swim up room areas were left dirty all night more poor service. If I had to rate I would give this resort an 8/10, service not a deal breaker but would have been a nice bonus.