Low budget hotel

1. It’s a Spanish owned hotel, not much workers speak English. 2. Food was a 5/10 3. Waited 1 hr in line at the reception desk to check into our room just to find out we have a royal level check in which is somewhere else that had no line. Workers were not working, keep leaving the desk doing other things even thought the line was long. 4. Beach was the highlight 8/10 just lots of seaweed by the shore.

English speaking guests not welcome!

This is a beautiful property with multiple pools and easy access to the beach. Some of the quality however has been compromised since we last there in 2020. The steak restaurant for example was huge disappointment. The steaks we were served was certainly not of the same quality as what we had experienced in our previous visits. The biggest shock however was how unhospitable the front desk and guest services staff were, to the point of being rude. Many of them spoke little or no English and made [... read more] no attempt to be helpful. Announcements of pool activities were only in Spanish. There were about 40% of us non Spanish speaking and we felt very unwelcome. For a major chain like Barcelo this was very disappointing. We had the same problem at the airport. We were told there was no English spoken and when I asked for a wheelchair for my mobility issues, I was told there are none in the airport. When I explained about my difficulty, the staff member shrugged! Not only will we not be returning to this hotel, I will not return to this unwelcoming and monolingual country!

Great Resort!

Overall, one of the nicest resorts we've been to. The pools, waterfront, food, etc. was all very good! The resort was spotless, in terms of garbage. Nightly entertainment could have been better, but overall, it was excellent.

Great hotel .

Clean as a whistle . Manager or supervisor at the front desk , Guillaume Desir is an amazing host and very helpful . This was our 5th stay there , and he is always very helpful and happy to see us .We also have renewed some friendships with other staff there . Entertainment was a little weak this time compared to previous visits . Very clean and well looked after resort . Congrats

Occidental review

This was our third time here at this resort and again it did not let’s us down, The grounds are very well kept, the staff is first rate, they go well beyond what is expected of them. Beautiful beach that you could walk for miles on end , what we like most of all is that all is in walking distance , the beach, the restaurants, and the main lobby. Our only dislike this year was the nightly entertainment, you could do away with the Kareoke.

Average

Grounds Beautiful Rooms Clean and above average Buffet Average and service not so great Ala Cartes Some good one bad-Asian Pools Well kept - Main pool bar tooooo busy on weekend. Couldn't get to bar. Four deep of people and nobody letting you through.Should always have a lane open for orders. Beach Above average for the Dominican. Very nice

Occidental Rating? - 5

Okay, we booked a Superior Ocean View Room. Arrived at about 4 pm on Sept 26. Changed clothes, turned A/C down cause room was warm and went to have a drink and dinner with friends. Came back to room at around 9 pm. Floor in front of room door was soaked, roof was dripping, and a freshly installed piece of drywall on the ceiling was saturated with water. I slipped on the floor when I went in. Went to the front desk and complained, #1 Ceiling was leaking condensation from A/C unit in our ro [... read more]om which wasn’t working #2 wet floor was a safety hazard as I had slipped on it People at the front desk told me there was nothing they could do about it tonight And I’d have to wait till tomorrow. I told them it was a safety issue and the A/C not working was unacceptable and I wanted a new room for the night. This argument continued for 2 hours until I got a lady from Guest Services to come and look at it. She called someone and we were moved into another room at 11:30 that night. A huge thank you to Yugeisy Castillo for all of her help! The rest of the week was mediocre. Food was okay but the staff were not serving anyone. Definitely wanted you to get it yourself. DO NOT BOOK THIS PLACE

Great Property

Just came back from DR after a trip for my son's 18th birthday. The weather was fantastic, the resort was clean, had numerous pools and comfortable beds in nice cool rooms. The buffet food was fresh and tasty and thankfully featured local foods also. The one entertainment show i watched had lively and energetic performers. Only letdown, of all things, was the seafood restaurant. Otherwise beach was beautiful, but unfortunately filled with seaweed, so we couldn't fully enjoy it. Best part was def [... read more]initely the dune buggies.

Amazing Resort

Rooms were newly renovated staff was very nice, very good listener to any of our concerns, I would recommend this resort for all ages, every facility was very nice Very clean on regular basis Grounds, pools were perfectly clean Food was my favourite All day activities for all ages Excellent beach.

100% statisfaction

Everything from room,to beach,to service,to food,and all other aspects totally meet our expectations. We would not hesitate to make a return visit. A special shout-out to Lucia(Room Attendant),Yvelise (Buffet Manager and all her staff),Nelson(Bell Hop) and Rissette(Reservation Desk).

Occidental

Came here for my friend’s wedding and have a lot more cons than pros about this resort. I would never return. Had a much better experience at another resort. - Most of the staff barely speak English.. huge language barrier. - no 24/7 café - Food was not palatable, always the same food every day at the buffet. - room service would knock at our door at 6:30am every morning and wouldn’t come back later to clean our room or replenish our fridge. - Barely any shade on beach or in front of the  [... read more]pools. - Some staff were rude, especially if you didn’t speak their language. - People on the beach were really pushy to try to sell their items. - Rooms weren’t properly cleaned when they did show up.. cups were still dirty, sink weren’t cleaned. Not impressed with this resort.

Occidental punta cana

The property is well maintained and the pools are well taken care of and very clean. You can tell that the rooms are becoming a bit aged and supplies like water and towels are not always kept filled but quickly handled once customer service contacted. The room we were in only had a plug-in at the coffee nook so at least we could alternate to plug in phones but it was too far away for me to use my cpap machine so went without it.

Ok resort

Although I wasn’t happy either the resort for various reasons, I was extremely happy with the service I received from Jenn Black. Very professional and even helped me with documents I didn’t understand. I will definitely be booking with her again

Fantastic time

We had an absolute fantastic time at the Occidental punta cana. Rooms were huge and updated, pools were beautiful, beach and ocean spectacular, food amazing. If you don't want to be bombarded by usa university students ide suggest you don't go in March though. Lolol.

Punta cana

beautiful grounds. Easy booking for a la carte restaurants.Lots of choice at buffet but a shortage of wait staff. Stocked frig good size room with lots of storage space.Overall good value for the price.

Stay away

The grounds are well groomed and the beach is gorgeous but if you want good service, good food and people that speak English this is not the place. Mostly French clients. They advertise 3 pools. The main pool is only about 4’ at the deepest. The other two pools are about ankle deep. Any entertainment was in Spanish or French.I would advise another resort!

Not impressed

Very dated. No attention to detail. Worm in my food. Small gym with not much equipment I would not return. Vvbvvvvvvbbvvvvvbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Beautiful

The resort was very clean. The staff were helpful and friendly. The Food was good, especially breakfast and dinners . The beaches were clean, the waters were so clear and colorful. The sand was powder under your feet. You could walk for miles. It was spectacular! The value was really good. I would recommend anyone to go there.

Occidental punta cana

I found that the resort was very well maintained and I was very happy with the accommodations, the pools and the food as buffets and restaurants. The beach was beautiful and unlike my first visit years ago going to a beach was not pleasant since vendors never stopped bothering people but this trip I found even with more vendors, that they all took a no for an answer and moved on without incidents. I only wish that when our flight was cancelled that they would have the ability to allow use of t [... read more]he room till later, we were able to keep 1 room for 4 extra hours at a cost of 10.00 an hour but our bus was only due 2010 but then flight was cancelled and we were stuck in the lobby with a very large crowd due to rain and then very loud music and very warm

Excellent service and value for dollar

The hotel and all other facilities were always very clean and maintained constantly and consistency. A la carte mmeals were very good. We especially liked seafood and steak venues and service. Great beach and fine clean pools.