Great spot!

This was a lovely hotel. Great large rooms with balconies that all face the ocean. The pools are all lovely with 3 options of a pool with lots of action and music. Another pool with music but no games and exercises and the 3rd pool that was quieter. The food was quite good with the restaurants being excellent. However you only get to eat at the restaurants 3 times for every 7/8 days which means 4 nights of buffet food. We were definitely getting tired of the buffet food by the fourth time. Woul [... read more]d be nice if they opened up the restaurants more times for a 7/8 night stay. The beach was quite small but there was a lovely beach close by within walking distance. I would definitely go back to this hotel

First Class hotel and rooms

Pools,food,service,cleanliness were all top shelf. Beautiful rooms and veiws. Really the only thing that was lacking was the nightly entertainment. The beach in front of the hotel was kind of small but a short 5 minute walk got you to a nice big public beach. Also a shout out to Trip Central and Sun Wing who looked after all the details and made this a very nice holiday.

Amazing view!

If your looking for a relaxing week in Mexico this is the place! The service was great and people were very friendly. The view is breathtaking, waking up seeing the ocean was a great start to the day. (every room is facing the ocean) If you are a beach kind of person, this resort has a small area but you can walk to either side of the resort to enjoy 2 long walking beaches. There is also the Island of Ixtapa, just a 10 minutes taxi boat ride, where great food and snorkeling awaits! (make sure [... read more] to bring pesos) I had brought american money with me for my trip but the resort only accepts pesos or visa/mastercard. You can't exchange your money at the resort you'll need to head to the village of Ixtapa about 10 minutes taxi ride.

Good and okay

Excellent staff at this resort very happy and friendly, beautiful view rooms very clean with rain shower, large jet tub, comfy bed, coffee maker, beer and water in the fridge. Very nice pools with great drink service. The food is just okay, we tried all the restaurants and nothing stands out at all, little decorative plates of weird food? The main buffet is boring pretty much the same everyday. Nighttime entertainment is terrible when we arrived we had a mariachi band which was nice but hard to  [... read more]take in as all you want to do is get to your room, I never saw any mariachi bands again all week, there is a entertainment room but there is no atmosphere in that room, there should be somewhere at night outside for adults to sit listen to Mexican music and have a drink, somewhere away from the kids playing ping pong etc. The sun wing party had a country western theme??? I came to Mexico to enjoy Mexican music not country western. The Mexican evening put on by the hotel again terrible entertainment could have been so much better as we have been to other Mexican nights with games and a much better show. All round disappointing atmosphere at this hotel. Defiantly room for improvement in this beautiful setting.

Always love returning to the grand azul

great staff . very clean throughout. excellent ala cartes. what more can you say. close to ixtapa island for great snorkelling. the weather is always great. beautiful ocean views from all rooms. the grounds are immaculate. it is away from town.. if you want peace and quiet this is the place for you.

Great Holiday

This hotel had everything we were looking for: Large, comfortable rooms; Lots of food variety; Friendly staff; Amazing views from the balcony. The sports bar doesn't open until 4pm and the Manager was able to let us in early in order to watch an NHL game. Everyone was so accommodating and helpful. We booked all of our a la cartes on arrival and no issues with timings or availability. The Italian was my favorite. Always plenty of variety at the buffet. The three pools provided us the  [... read more]opportunity of quiet solitude at the adult only pool, or relaxing at the infinity pool. We always had a lounger albeit the later in the day you went to the pool, the harder to find them. We travelled as four adults and would return. Amenities and grounds were impeccable. No complaints. The only downfall is the limited beach, with very rocky area entering the water (water shoes a must!).

Lovely restort

Every area was so clean and well managed. Wished more staff spoke English but otherwise our stay was perfect. The food was very good but after a week was a bit monotonous. Great place for families . Surprised to find after buying american dollars they only wanted Canadian money because of the US president...

Nice resort with some flaws

The grounds and Hotel are very well kept and the staff is fantastic, the a la Carte’s were very good, although booking them was difficult (we were told they were full but when we checked they were always half empty). The other flaws are: food at the buffets is just so-so. The night time entertainment is basically none existent. Also the towel check out-in process is very time consuming. Lastly you can not use the facilities at the lower end Azul next door. So if you are expecting to check out  [... read more]the pools or get a drink, you can’t.. first time that we have seen this policy...

A Family and Adult Oriented Resort

Clientele: The resort appears to have chosen to cater to families and adults as opposed to the younger partying crowd. Grounds: Grounds are very well maintained. Trees and flowers are always well kept. Every inch of the real estate is designed and built to provide aesthetic and recreation value. The beach is small and not good for swimming but without any venders. Public Areas: pools are well kept with plenty of umbrellas, chairs and lounges. Hotel discourages reserving of lounges but so [... read more]me still do. Food, Beverages and Restaurants: At the main buffet there is everything for every taste (fish/seafood, chicken, beef, pork, cooked vegetables, soups, pasta plus a Mexican station) everyday. The down side is that you can never find anything new, for those who like surprises. A la carte restaurants are fabulous especially the service. One of them is even open for lunch. One can be so spoiled. The addition of a little cappucciano bar is a very nice touch Rooms: They all have ocean view, balcony and are all very spacious. I am guessing about 700 SF. Plumbing in "our" room needs work. The handicap shower room is spacious but needs to be improved to provide better safety. I am assuming that this would be a typical situation. Staff: They are all very polite and friendly. They appreciate a tip, big or small. As a foreigner enjoying the best of their foods and services, not to mention the climate and the view, one can't help but wanting to give them something to show a little appreciation. I was told that most of the staff in the hospitality industry get paid only minimum wages, and I mean Mexican minimum wages. Entertainment: Stages shows are held nightly at an outdoor facility. Insects can be somewhat annoying. There is also an indoor "recreation room" type of facility with nightly live music and dance floor, plus pool tables and other games. Disco is off site. The only criticism I have is that their office is not very responsive when you communicate with them during booking.

Nice Resort!

Have travelled Mexico many times over the years this was the first to Ixtapa. The Azul Grand is a great place clean and well maintained. The grounds are well looked after and out door furniture washed down and clean. All rooms face the ocean, have a furnished balcony to enjoy are spacious and well laid out. The water closet, sink and shower each have their own space so can be utilized at the same time, very functional. Spacious closet as you enter the room for luggage, foot wear and clothing. Th [... read more]ree pools to enjoy and easy access to the beach. There is a lovely walkway between the Azul and the Azul Grand. Buffet has a decent variety and the food overall is quite good. Booking reservations for the restaurants wasn't the best experience. We arrived on Thursday evening and booked reservations the next day. We never got into the Italian Restaurant or the Oyster Bar for dinner there wasn't anything available during our seven day stay, very disappointing. We were able to get into the Mexican and Japanese restaurant so went twice to each the food was good. There is lunch available at the pool restaurant however not much if any change from day to day. Pool service is excellent. Tried to watch an NFL playoff game in the lounge Sunday but not the best set up for viewing if you happen to be a sports fan. Seating isn't really geared up to view the screens. May not be a concern if you are there to enjoy the peace and tranquility but just in case you travel with sports fans. Check-in and check-out are very quick and efficient. Overall a good experience would recommend and return.

Loved this place!

This was my 10th trip to Mexico. Needless to say, I love the country! The people, the history, the food, the weather - can't be beat. But the staff of the Azul Ixtapa Grand were wonderful! They always greeted me with a smile even when I tried to speak with them in my limited Spanish. The hotel is beautiful and meticulously maintained. Lots of choices for food but if you like Mexican fare, you'll love this spot.

Amazing Getaway

The grounds were very well kept staff always cleaning. One of the friendliest resort staff we have ever experienced. If there was something that was not working or you had a question, they went and got someone who could fix or give you and answer. Guests that we talked to either have been going to this resort before or if it was their first time they would be back. Sunwing staff were always available to answer any questions. Check in staff were outstanding

Best View Ever

Fantastic view. Super clean. Staff was top notch. 3 pools had everything you would want or need. Food was just ok. Your in Mexico you think they would know how to make Ceviche. Limited higher quality alcohol. No quality Rum just get standard Lot. Staff at Oyster Bar were not very polite compared to the rest of the restaurants. Quick and easy checkout and checkin.

Great Vacation, excellent resort

We enjoyed our stay in Azul Ixtapa Grand Resort, all our expectations were fulfilled, we can plan to come back in a near future because as we use to say, when you are passing well, time flies, all of a sudden, it was over. Thank you.

Amazing resort.

Everything was perfect. Nice, clean room with jacuzzi, amazing view, good food, drinks, fast check in and check out, friendly staff... We really enjoyed our trip. We would like to go back in the future!

Disappointed

The hotel is very beautiful, but not very relaxing. It's a family resort now... not a place a Canadian couple who doesn't want kids running around at 10pm at the Sports Bar all "sugared up" from the boxes of cereal they take from the buffet. What it amounted to was parents not keeping their children under control. This was extremely disappointing as the resort has many beautiful areas. The "Infinity Pool" should just be called the "Kids Pool" as that's who's in it to the extent that you had a ha [... read more]rd time accessing the pool. And will someone tell me how a kid can stay in the water and not go to the bathroom.... simply answer!!! Lastly in the Sports Bar they had the TV's... now the staff was friendly enough and found CBC so we could watch the hockey playoffs..... only problem was in the same sitting area to watch the game is 4.... count them 4 "fooze-ball" games. the noise and shouting from the locals was bad enough on 1 game but 4.... couldn't enjoy the evening. This hotel has no place for a quite drink and an area to play games in the evening. Too bad nice area.

Fantastic Vacation!!

Amazing hotel and staff. Huge rooms, clean and comfy. Great food..wish there were a few more options but honestly wasnt a huge deal. A la carte dining was fantastic! Private beach area and great pools. Will definitely return.

Not what we expected

being a 5 star resort i was disappointed , overall the rooms were great and view was fantastic, best ocean view we have ever had. However the jets on the tub not working as well as the hot water in the sink, when reported nothing done. Food in buffet was terrible worst i have ever had, however in the restaurants excellent. No entertainment to be seen - lobey bar is combined with their sports bar and filled with kids every night. Beach was tiny and full of rocks. It used to be an adult only and  [... read more]now the adult only pool is at the side and away from the bars? infinity pool and pool bar filled with kids? would not go back

Average Resort

I found the rooms amazing. Exactly what the brochure describes, all ocean view spectacular. The food on the other hand I found the same every meal. Only 3 a la cartes with 1 being Mexican. They did have a osyter bar but it was off site and you had to make reservations for all meals offered. (breakfast,lunch or dinner). It stated in the brochure it was 18plus but there were childern allowed. The did have an adult only pool. You had to walk on the boardwalk to get to the beach, the beach in o [... read more]ur area of resort was very rocky. Or you could walk across the street to the other public beach. Entertainment for evening shows weren’t up to par to what i have seen in other resorts. The staff though was very friendly and accommodating.

Very Good Vacation Spot

The hotel is very nice , modern amenities, very friendly staff, very good restaurants. The Lobby bar was trying to be too many things to everyone a sports bar , pool/ ping pong games room & live entertainment, could use a separate lounge area for the live entertainment. The buffet felt a little like a cafeteria but the food was always good. The pools are nice - love the infinity pool. Very limited beach if you want to walk along a beach it's not the right spot for you. Hotel rooms all have a gre [... read more]at view - extremely spacious.