Love my 1st holiday to Mexico

I felt like I was truly in Mexico. The people food and experience was amazing. I would suggest they vary the music and reduce the volume. Our group of 20 did have some form of g. I. Issue. Love the beach, turtles and sun and surf. Tammy was a fabulous agent and very helpful co ordination this trip

Nice time!!

The hotel was wonderful with grounds well kept . Food was great. and service and friendliness of the wait staff was superb. The check in counter staff was sometimes good , sometimes not so good. (One of the girls wanted my passport to exchange a 20 US dollar bill to pesos, but the next day the most friendly gentleman behind the counter exchanged it for me, no questions asked. My only beef with the hotel was that there was never any chairs by the pool or the beach. People would always put t [... read more]heir towels on the chair in the very early morning and not come back. So their chairs were taken for the day. Otherwise, I had no complaints.. It was a nice get away.

Great resort

The service in the main dining area and the Italian restaurant was excellent. The food was excellent. For the amount of people staying there the snack bar restaurant should have been open from 11:00am to 9:00pm at night. The food was excellent but service was very slow. There were not enough tables and chairs for number of guests. Not enough lounge chaises around pool. Many were reserved by guests by 9:00am. There were not enough umbrellas for the hot sun. I had an unfortunate e [... read more]ncounter with security when a pastor who came to meet me to accept donations for the poor people in his church. Security shoved Pastor John and told him he had to leave. I had no idea restrictions for visitors were so harsh. This all took place while I was sitting on the bench waiting for him. I would have told the desk to expect him had I known. Laura

Great Mexican resort

I’m glad that I’ve pick a new destination for my vacation. This Emporio hotel was a great family oriented resort with great Mexican food and almost Mexican music all the time. No boom boom at the swimming pool which made my stay more adorable. Will recommend to everyone who want to relax . Beach is fabulous and some shopping and restaurants just across the hotel.

Small friendly hotel

The grounds were pretty and well maintained. The pool was clean and a good size. The open eating/restaurant, areas were good in that they were open to the fresh air. The bathrooms needed up dating. The brick work around the pool needed to be replaced though they were kept clean. The staff was delightful. The fact that the majority of them didn't speak much English didn't matter, it added the the Mexican atmosphere. Same thing with the other guests, mostly Mexican. That too added to the  [... read more]local flavour. Sae thing with the food choices, mostly Mexican.

Two weeks in the Hotel Emporio, Ixtapa

My objective in choosing this package was to find 2 weeks in an all inclusive, 4 star hotel in Mexico, on a beach and with direct flight from Montreal, for under $2,500 Cdn. This package cost $2,600 and I have no regrets. 5 hour direct flight on Air Canada, long queues for processing at Ixtapa airport but short and agreeable bus trip to hotel. Hotel is right on fabulous, uncrowded, golden sand beach. Best ever for walking. Older building 10 storeys. No balconies. Good views. Comfortable beds, ro [... read more]oms and ensuites could do with reno but pleasant and very clean. As well as North Americans, this hotel has many Mexican guests mainly from Mexico City: young families, including many well behaved toddlers and babies and some grandparents. One night a week we could reserve in fancy Italian restaurant Arrecife and another night for tables set up on terrace directly overlooking beach with grill. On Saturday night big fiesta themed meal set up under the stars. Otherwise ate buffet style in Condimento restaurant, again with amazing views over beach. Food good and included tasty Mexican dishes. Grounds well maintained. One decent sized pool, plus separate children's pool and Jacuzzi. Staff friendly well trained and managed. Hotel generally run as tight ship.

Wonderful place to relax

Accommodations and food was good. The room was fairly standard and clean. The food lacked variety but the selection was authentic Mexican. There were beach and poolside lounging options and it was easy to secure a space. The price was very good and it was a great value. The vendors were not too pushy and the beachside massages were awesome. Staff were all very friendly and the weather was amazing.

Good location

This hotel caters to the local people-the staff can hardly speak english-the rooms are ok for a hotel-the food was cold all the time-bar service on beach you couldn't find a server-we were all inclusive but most english speaking people staying there were not and they maybe ate breakfast there but went out for dinner across the road where the town of ixtapa is.

Avoid at all cost

If you enjoy construction, constant noise, large mexican weddings, an over crowded pool, lousy food patio doors that don't open, hearing the announcer by the pool from 8 am to 9pm, an poorly stocked bar, air canada vacation reps trying to sell you over priced tourist packages, and the deserted restaurants of ixtapa...well this is the place for you. Don't expect Trip Central to care, they are just selling the package and will do nothing even if you have been a customer for 11 years. We just w [... read more]alked away from this place 3 days in and went to a hotel in Zihuatanejo. Oh and if you are wondering if this is a get what you pay for experience, we've been travelling to ixtapa/zihua for 10 years and stayed in many nice places. We reviewed this hotel and it seemed nice. But we were totally ripped off here. Go elsewhere and buy elsewhere

Great location

The Emporio is a bit run down but the food is great. There’s lots of activities and the pool was always crowded so if it’s peace and quite you want this hotel is not for you. There were many families with children, it was the second week in March, not sure if it was spring break? The beach is not good for swimming as the waves are too large. We enjoyed the included 2 hour bike tour. There is a bike path that makes cycling quite safe. There is 1 tennis court, in good shape.

Amazing vacation great resort

We did everything from lounge at the resort, bike the 10km ciclopista to playa Linda, snorkeled on ixtapa island, swam at Las Gatas, wandered around Ixtapa ans Zihua has drinks and food. Everything was amazing. I would be back in a heart beat. I love it here so beautiful and clean plus the people are so nice.

Highs and Lows here

Lets start with the good. The staff truly (for the most part, well get to that) make this a great hotel. From the bell hop to the ladies seating you at the restaurant, nothing could make them better. Except one. The grounds, and the hotel itself is (again for the most part) kept very well. The food is what the food is, its Mexico, not Paris. The staff member that made the best impression was the lady at the coffee cart. She truly was a great representation of what the hotel should be.  [... read more]The hotel amenities are sparse at best, but that is one thing that drew me to it, as the wife and I are not stay on the resort the whole vacation kind of people. The pool is kept clean, as is the kids area, and the hot tub. Grounds maintenance was second to none. The location of the resort to the local area is perfect. Locals due use this hotel as well as tourists, which is another great item, you are forced to immerse yourself into their world. Shopping, restaurants, etc. directly across the street, with a tourist "market" a few min. walk away. Market is in quotes as they don't have much in the way of local artisanal items, more of the same factory manufactured in china goods that all tourist areas have. Now the bad. As mentioned above the cleanliness of the resort in a whole is great, except the bathroom in the room we had (708). The support handle in the shower has separated from the tile at the lower mount, and in there is about a half inch of black mold growing and festering. I made mention of this to the front desk on two separate occasions, but nothing has been done (at least at the time of my leaving) to rectify this. Mold in the shower may not be a downturn for most family's, or people, but my wife only has 1 lung, so any infection can be extremely harmful to her well being. Over all a great place, and I would consider going back if only I could be ensured the mold issue has been handled in the room before I drop the cash.

Week in Paradise

We stayed at the Hotel Emporio for the first time last week. Our experience was wonderful, from the service, the food and the facilities. Our room was located on the second floor (no view), it was large with a king size bed, small fridge, large bathroom with shower with plenty of hot water. The hotel and grounds were very well kept and clean, staff were constantly cleaning. The food was very good, just not a large selection. The staff from the bartenders, the waiters, the lifeguards, were all v [... read more]ery pleasant and attentive.

Amazing service!

While the hotel doesn't have the fanciest rooms it does have a swim up bar, daily activities, a buffet with pretty good food and the best service staff. We didn't mind the room as we didn't spend too much time in it so really it didn't matter too much. Definitely going back within the next year!

Loved it

Good day We stayed here February 14-21 , an, as mentioned middle class Mexican designation. Many families that take over the pool , we are beach people and so no issue. This resort is small but ground are well looked after and the sunsets from there are most amazing . Room was great on the third floor with a view of the buffet , pool and Ocean , if the window was clean it would have been perfect but it was very much covered in salt and sand , no real issue Buffet was most excellent , no s [... read more]hrimps or fine meat cuts here , mostly Mexican dishes with a great sweet table , fresh pastry's for breakfast that included amazing pound cake and so all good to me . Vey tasty taco's Quesada's you name it , lost of fresh hot sauces . Maybe not for every one , but we sure did not miss burgers fries or any of the usual North American crap. Beach is great to walk , water only for those that respect the ocean , not kid friendly . Drink Service on the beach from 11 am on , tip large in the AM [ 100 pesos or 7 bucks] and you will get great service. Many restaurants , shops ETC just across the street , safe to walk did so daily in the evening . Cabs cheap to get to other beaches with better swimming. buy your tours on the flight there from sun wing best deal , if flying with them , in CANADIAN $$ We did not and paid huge in American that they then converted in pesos and so you get taken every time again . did a sun set cruise ,as mentioned paid to much but still worth it . Would come back in a hart beat , of course the great weather helped making this week for us to be fantastic .

Great place!

A very nice resort on the smaller side, but that's what we were looking for. A large selection of food betweeen the buffet and the other restaurants. Excellent location right across from the bars, restaurants, shops and market.

Loved the Emporio and Staff!!

Room was good size for 2 and staff were absolutely superb and accomodating, especially the Activity Group with Carlos, Daniel and another activity provider!!!!! I was fully involved in the bicycling of 20 kms to Playa Linda, saw the alligator refuge, great flea market and wonderful beach, lots of water activities at the pool and zumba dancing, well done guys!! The Food Service and Liquor Service Staff were all fabulous as well, I would definitely come back to Ixtapa!!

This Resort has it All!

The Emporio Hotel is On the Ocean, The food was the best I've had at any all-inclusive Resort. There were lots of Activities and an Attentive Friendly Staff. Ixtapa is lusher, hillier and not as dry as other places I've been in Mexico. I'd love to go back next year! Same time, same place Same Hotel. Thanks for a great time!

Very well planned trip from start to finish

The start of the trip was great, there was a representative to greet us at the Mexico airport and show us to the correct bus for the trip to the hotel. The rep. travelled with us on the bus and informed us of the does and don'ts for the stay in Ixtapa ..The rep. was around every day to make sure everything was going as it should be.The hotel was as described in the trip information. Nice transportation back to the airport at the end of our trip. All I can say well done for Tripcentral ans Air Ca [... read more]nada. I would recommend this trip to anyone.

Good choice.

Found the Hotel and Pool areas to be clean and maintained maintained. The Staff pleasantly provided good service. **********************************************************************************************************************************