Had a good time!

The resort was very clean. Staff were accommodating and work hard! Rooms were clean and in excellent shape. As with other resorts, be careful in the shower as hard to stabilize hot and cold. Entertainment was very good. Food in ala cart excellent and buffets were good.

Great time at Barcelo

Had a wonderful time at Barcelo. Food was great. Italian and Seafood restaurants were very good. Service in the buffet and restaurants was A+. Room was nice and always clean. Would definitely return.

Great place to stay

We just returned from our trip to Huatulco which we booked thru trip central with Erin Thunder who helped us with the entire booking process, which she was amazing to deal with. We stayed at the Barcelo which was all common areas and rooms were very clean and well kept. The food was great we tried all food areas offered during our stay and it offered a great selection of dishes for breakfast, lunch and dinner. All the hotel staff were very helpful and friendly. The beach area was fantastic but [... read more] you had up be up early to get your spot for the day. We will definitely stay there again in the future...it is a great location and will use trip central to book our return. Huatulco has the best weather we experienced and hotel didn't let us down at all.

Bad Experience

Let’s start with the positive Great Beach, rooms are clean. The rest is all negative the food was terrible. Drinks were awful unable to get any premium drinks unless you pay for the premium package. Not enough sun beds! If you get to the pool or beach around 8:00am you can forget getting any lounger as they are all reserved. Buffet was absolutely awful always out of ketchup plus long line ups for food. Almost impossible to get a bottle of water. Used the gym asked for a bottle as you only get 2  [... read more]bottles in your room was met with a really rude person with attitude, wanting us to drink from dispensers that have been sitting out in 30 degree weather. NO THANK YOU!! Since when is water bottles not included this is a disgrace Barcelo should be embarrassed and ashamed

Did not meet expectations

The beach, ocean, and weather were great! The sand was coarse and difficult to walk along because of the steep slope but it was a beautiful cove. The rooms were nice, beds and pillows were comfortable, the shower was always hot, and housekeeping did a good job. BUT had to wake up at 6:30am each day just to get a chair under the shade on the beach. Not enough shade or chairs near the pool or the beach, it was an absolute headache. I preferred bottled water because I was pregnant while travelin [... read more]g and basically had to beg for more bottles. Tired to get some at the gym and at the bars but only got dirty looks and apparently no one speaks English when you need something there. The buffet was terrible our first night (it was Mexican night) and we went to bed hungry. Breakfast and lunch buffets were hit and miss, sometimes good but never consistent and always seemed like they were running out of food and options. The restaurants had good service and better food but we ended up going across the street for dinner at the restaurant because the dinner buffets were never great. Booked a boat ride around lunch at the water activities center and when we showed up at 4pm, the employee actually said he didn’t feel like going out, and that it was too much work to set up the boats. Two days before it was too busy, the day before it was too windy. This was our last full day there and we left disappointed.

Nice resort

The resort is well maintained. The bartenders were always quick with a drink, but I'm pretty sure the alcohol is watered down. The food at the buffets was blah. Same things everyday. The Italian a la carte is amazing. We also tried the seafood and Mexican which were just okay. Be warned, a lot of the food is spicy!

Wonderful Vacation!

As this was our first time at an All Exclusive Resort we were not sure what to expect. The Barcelo resort was beautiful- the staff were amazing, the food was great and the pool and beach were fantastic! We didn't have a single complaint and would return again in a heartbeat. Thank you for such a relaxing time!

Great time

This is the second time we have stayed at this hotel. The beach is great to walk around on but you want to do it before noon as it gets very HOT 🥵. And go for a walk you will want to do as there are fish to feed at the end by the Dreams hotel where the rocks are. Bring fruit 🍌 as it is healthy for them lol. This time we spent the extra couple of hundred and stayed at the Premier part. Having room service and being able to go to a restaurants every evening is nice. They still use the ol [... read more]d system of having to make reservations. When will hotels realize that NO ONE likes this. There are other hotels where a person doesn’t need to make reservations. You go to the restaurant you would like to eat at … if it’s full you are then given a vibrating disk. You go to the lounge have a pre dinner drink 🍹 and wait for your disk to vibrate. It takes care of people feeling like they can never go to a restaurant that you’d really like to try or where the customers feel that there is some favouritism going on. The hotel definitely makes a person feel that they want you to have a great time and if there is anything they can do to help with that they will. The only other issue besides the restaurant reservations is the lack of rooms with king size beds. It happened to at least to 10 other couples that we talked to while we were there for the first week. When questioned the front desk stated it was because it’s a family resort. Well evidently there is a need for “adult” rooms! It starts a person’s holiday off to a bad start when you have to go down and BEG to get moved to a room that you can sleep with your spouse. All in all I would go back to this hotel. For the price and what you receive I feel the price is reasonable. The staff are friendly and work hard for your enjoyment. Oh I also recommend going to their evening shows!! They are amazing and you will be glad you went. Plus from last year to this one they redid their whole program. Not one evening was a repeat from last year.

Loved it!

Loved this Barcelo , very clean public areas and rooms ! Staff was friendly , easy to understand and seemed to love their jobs! Great evening shows , dancers and singers were very talented. Was there 10 years ago and would go back again! Please pass along my thanks for a great vacation .

Wonderful people!

The staff at the resort made the experience fantastic. Everyone was singing and happily working. The resort is clean and the beach is beautiful. I recommend this spot due to the fantastic people who work there. Especially Alberto Reyes who watched over us and made sure we felt safe and looked after.

Great Resort

Clean, lots to do, wonderful place to vacation! Staff fantastic. Excellent views of the ocean. Wished there were more food choices. Food was fair. Looking forward to returning to this resort as we had a wonderful time.

Struggling resort

Probably like most resorts there is a reduction in client's and cash. This hotel, this chain of hotels the Barcello had such a reputation for luxury. This resort in Huatulco does fall short of that mark it's not 4.5 stars a strong 3 star. The problem is not the staff they were all great. They are understaffed and over worked. The problem is corporate greed yes times are tough but it's a mistake to lower the staff's ability to offer a great experience. This severe cost cutting while still chargin [... read more]g full fare will hurt your reputation. So please would the billionaire owners dig deeper and bring the Barcello's reputation back. Richard

First time to Huatulco! We are so impressed!

We finally made it to Huatulco, and we are sold! We will return for sure! From the moment we arrived at the airport (we were the only plane that landed at the time!) we found the airport staff and security to be friendly. We got through security within minutes and were on our way to the Barcelo. Such beautiful winding roads and incredible scenery on our way to the resort. Upon arrival, we were welcomed immediately, checked in and offered a special drink at the Premium Lounge. The staff in  [... read more]the Premium Lounge were ALWAYS friendly and helpful. I believe Victor is the name of the gentleman who always made our drinks. Such a nice man. We booked Premium Oceanfront because we want a la cartes every night, ocean front room and nice balcony. We were thrilled with our room! We were even able to have an a la carte on our first night, thanks to the Premium Lounge staff! I did not get the names of the ladies in the Premium Lounge, but they were consistently helpful, always smiling and giving their best to their customers. We were in Room 234. Gorgeous room, comfy bed, amazing view. The one suggestion is to have better coffee in the room. The coffee in the lobby is terrific, but in the room it is way too weak, unfortunately. The only downside to this room is if there are weddings, it can be quite loud until 11:15 PM. We requested to have our room tidied up before lunch, and it was always done for us! Again, the staff are super friendly and accommodating. We had the pleasure of LUZ welcoming us with her beautiful smile every morning at the Breakfast buffet. Breakfasts were always delicious, lots of choices! Lunch was always at La Tortuga because the main buffet did not open for lunch until 2:00 PM. We never had any issues finding something scrumptious to eat at lunch! You have to try the fabulous pork tacos!!! Our favourite waiters were Angel, and I believe Francisco. Angel, our singing waiter was absolutely amazing. He made our day. We feel having a little extra personal service goes a LONG way! Francisco, quieter, but so professional and kind. We always had terrific service in this restaurant! I am sorry if I didn't get everyone's name, but thank you to ALL of you. Making an la carte reservations, having Premium is quick and easy! We prefer a 6:30 seating and enjoyed a la cartes every single night we were at the resort, 6 Italian, 6 Mexican and 2 Japanese. All had exceptional service! We absolutely loved the Italian for the superb and friendly, attentive service, the amazing and talented piano man (that added so much to our time in the restaurant) and of course the food!!! The Mexican was lovely, as you could sit outside and it was very private, and again fantastic service, delicious menu choices and very private and romantic. We were able to reserve the Japanese twice. It is a bit trickier to get into as there is limited seating. Mariano was exceptional. The lady that made the sushi was lovely and the food delicious! We did not eat off the resort. We felt there were enough choices and we wanted to try as much as we could while there! (one suggestion might be to have one more a la carte choice if possible!) Special people that really stood out for us were, Angel, Francisco, Luz and Gabby (first met Gabby in the Mexican) Fernando, the beach waiter, such a young gentleman, so kind and professional. We were impressed with all staff, but these members stood out for just going out of their way to make our stay a bit more personal. Now for the beach - WOW is all we can say! Pristine, clean, no seaweed, swimmable and absolutely lovely. You can also snorkel right off the Barcelo beach close to the island or to the left in front of the Dreams resort. It's not lots, but you can see different fish. You can book to have a kayak for an hour or go on a catamaran ride. The weather is perfect here, not one rainy or cloudy day! Walking outside the resort, you don't find garbage, or litter anywhere. It is absolutely beautiful and safe and friendly. We enjoyed the two shops in the resort and did purchase a few items. We also walked across the street to shop and found more treasures to bring home! We took a taxi to La Crucecita and to Santa Cruz. Very cheap and fun to explore both little towns. We went on one excursion (through WestJet) Fun in the Sun. It was definitely worth the $54.00 per person. We left the lobby at 9:20 AM and were back to the resort just before 4:00 PM. Abel was our guide and Louis Sr and Jr our captains. They were a wealth of information along the way. We were fortunate enough to see humpback whales! We stopped at two bays, one to snorkel at (terrific snorkelling) and one to have lunch! Breathtaking views, secluded bays, fantastic service and scrumptious lunch!!!! I did aquafit most days and did the stretching class once. The instructors were always friendly and professional and fun!! The activities staff were a lot of fun, very friendly and tried hard to get people involved! I could go on and on about this resort and this area. We did try the Fish Spa, even though I had to drag my husband in!!! It was wonderful and the best part being able to visit with Albino and his lovely wife Marta. Our feet felt so nice and soft afterwards. We would highly recommend this spa and we would do this again!! We will absolutely return and definitely recommend the Barcelo Huatulco. Thank you for making our stay absolutely memorable! Dave and Laurinda Heiberg

Great Resort experience

The Barcelo Huatulco is one of the best resorts that we have stayed at. The all inclusive travel package offered by WestJet is certainly the way to go. The resort grounds are immaculate, the beach is fantastic, food and drink are readily available, and service is one of the resort's best features. In all, a great experience.

Barcelo Huatulco

This resort had virtually everything we hoped for in a sunny destination all-inclusive. It was not too large, It was clean, in good repair, casual yet tasteful, well staffed and felt safe. The beach access was close and easy. Loungers and palapas were provided free of charge, you had the choice between full sun exposure and shade around the pool or on the beach. The location was removed from busy roads yet close enough that you could easily explore the town of La Crucecita Central Park which I w [... read more]ould recommend. The Airport was reasonably close too. The beach and ocean floor has nice sand. Ocean water was clean but I would suggest increased level of caution for children & non-swimmers as wave break was right at the shore and undertow strong most days.

Needs updating

The restaurants are to small and there is only 2 pools that are poorly maintained otherwise great resort very clean They are doing a great job with Covid mask are worn by all staff all the time Felt very comfortable and safe

Resort was nice. Too many smokers.

This resort lived up to expectations. Was right on the water, most rooms had a great view of the ocean. Lots of places to eat - just decent food. Bar in pool was great. Couple of issues - everybody smoked. Everywhere. Even in the pool. Even with the posted no smoking signs. Staff did not enforce. Same with the ‘no chair reservation’ rule. No enforcement. We did manage to find spots in the semi shade everyday though, so that was good. Staff was fantastic, other than the non enforcement  [... read more]of rules. Activity personal we’re enthusiastic, wait staff was mostly terrific and the guys who serve drinks at the pool were nothing short of phenomenal

Ok Resort but...

Overall we had a good time at the Barcelo Huatulco but I have a MAJOR ISSUE with this hotel and many others who blatantly bribe guests with various offers of additional free wi-fi, etc. to post totally unrealistic 5-star reviews on TripAdvisor.We talked to one guest who took free wi-fi in exchange for the positive review and did not seem to worry about how unethical it was! Note: The resort givers you one hour free per day. These are easily spotted all over TripAdvisor. They typically are br [... read more]ief, include the name(s) of an animation crew member (who the resort encourages to obtain positive reviews) and include nothing but glowing comments on the resort. Travellers who are not aware of this practice can be duped into thinking how great the hotel is. TripAdvisor should not publish these reviews and take issue with resorts who follow this practice. It is so widespread now I don't know if anyone can trust reviews.

Great place

Everything was great a few minor problems that were corrected as soon as we mention then. Highly recommend. We will return. Very clean, well maintained. Great view Awesome wait staff especially Fernando Worked hard to make sure our stay was top notch

Second visit

Just returned from our week at the Barcelo. Hotel is nicely laid out, smaller than some of the larger resorts but a nice size to meet people. Ocean front rooms are worth the extra charge! We had no complaints about the food, service was always very good and hotel was always spotless. The staff are all very friendly and accommodating. My only complaint is the constant loud music. The entertainment staff should realize that it is not all teenagers around the pool. Some nice Mexican music  [... read more]occasionally would be nice! There is though very good Mexican groups playing at the bar at night which is very nice. Would return?