So terrible follow up

Hotel was good services sucj as cleaning, foods and so on except paymemt currency. they signed on us and mxn pesso but accept only mxn pesso. it is not clear. there's no mentioned mxn only. thw worst thing is not about hotel service. trip central didn't quick response about flight cancel due to snow storm. I understood the situation but I lost almost 2 days. my departue was jan 26 8:30 am. actual depatrue was jan 27 aroumd 1pm even 1 stop at Montreal. your agent suggested it might be extend on [... read more]e day, not my request. he said it could be accepted by hotel or denied. it took 2 to 3 business day. I umderstood too. but follow up it was accepted or denied until saturday night. so terrible follow up

Great resort for standard budget!

Buffets especially breakfast great. Rooms slightly outdated and there wasn't a chest of drawers to store clothes. Grounds and facilities great and very friendly staff. A la carte could be hit and miss. Would have liked a better understanding of ability to access other connected resort beyond use of the pools. Extremely clean everywhere and had lots of amenities for adults and kids.

Fabulous resort!

This was my fourth time here. They have beautiful and well-maintained grounds, as well as friendly and attentive staff, and a great food selection. Overall a wonderful resort with lots to see and do. I highly recommend this resort for both families and anybody just looking to have a great time.

Beautiful resort

Spent a wonderful week at the Iberostar Waves Paraiso Beach. Beautiful, lush well-maintained property. Service, food, beverages were all very good. Beautiful beach, clean pool. Only issue was the music at the party pool was way too loud. We could have sat at other area's but would have missed all the pool games and entertainment.

Too unorganized and too many changes

We have been 7 times to iberostar parisio beach, but due to the changes in restaurant booking procedures, pushy concierge to attend members recruitment, decrease in amenities, poorer entertainment theatre programs and overall lack of organization this time, we will not be returning.

Very nice resort but large. Great beach, good food but….

We just got back from a week at this resort (Feb 4th - 11th, 2025) and really enjoyed our stay there. We’ve been to all inclusive in Mexico at least 20 times but this one stood out for us - we really enjoyed it. BUT: Two things turned us off somewhat. The area around the pool was pretty noisy with loud music and games the entire day. Secondly, to get a lounge chair on the beach requires you to get out there before 8 am else you’re out of luck. The beach I would give a 4.5/5, the pool 3/5.  [... read more]Our room was a little dated but acceptable. Bed was quite comfortable. Very good selection at the buffets.

5th time to Mexico and by far the best

Just came back from a pre-Christmas Mexico trip that will be hard to top. The resort was fantastic, the food was excellent, the weather and beach was great. The key item though was the attention paid by the staff. There were initially a couple of issues with the room which were addressed but we were still in two separate non-adjoined rooms. Maria at the front desk kept track, and followed up the next day by offering much larger adjoining rooms for a small upgrade cost. This allowed the who [... read more]le family to be together and also have separate spaces critical with 3 teenagers for the best experience. I have been to many good resorts over the years but Iberostar Waves Paraiso Beach was by far the best because of the quality of the resort but much more because of the quality of the service.

Not the Iberostar it once was......

As outlined in most of reviews I read, the following are rated by my standards of an All Inclusive Week: Property: excellent maintained and beautiful. Pool: Large and a great feature of the resort. Pool chairs were a problem for only half of the week. Food: Average. Buffet was very similar but did have a good variety of items. Went to the Italian for dinner one night, it was terrible. Went to the Smoke house one night it was very good. Buffet did have good service staff every time we wen [... read more]t. Tipping does help as we did. Towel exchange: Very good system and fast. Beach: Very good compared to most Mayan beaches. Value for the week: Below my expectations. I was here back in 2018 and I do believe the resort offerings have gone downhill. Room: Good. Dated but clean. Everything worked but its time to do some renovations. Check in/out: Great. Arrived late so were the only ones that checked in. Check out was very easy and fast. Concierge: Horrible. It reminded me of the time share bandits that usually hound you at the Cancun Airport. Must be on a commission or have quotas in the job. Very unprofessional for the Iberostar chain. Never really understood me when i indicated I wasn't interested. Shops: Pricing was ridiculous. Not sure why but it seemed that everything was overpriced and not of great value. I looked at a shirt and felt that the price was 4 times more than what it was worth. I did notice that suntan lotion was totally stupid in price. Make sure you bring more than what you need. Staff: Pool entertainers were great, front desk great and room cleaning was also great. I guess my only concern is a disappointment with Management. I really didn't feel like a valued Customer. No plans to go back to this resort. I might give Iberostar another chance down the road.

Awesome resort

It’s an awesome resort . Everything was perfect. The staff were very friendly and professional. The rooms were very clean. The buffets were very good . We had a lot of choices . Food were very tasteful.The restaurants “A la carte “were very good . The entertainment staff was amazing . We had an incredible just dance show on Friday night . We also Enjoyed the landscaping. Beautiful plants . We will come back for sure .

Fantastic Resort

Great hotel. Very well maintained by a friendly staff, with very nice rooms. The grounds were spectacular with peacocks, flamingos, iguanas and coatis roaming around and entertaining us. The a la Carte restaurant food was great and the buffet was well above average. Lots of pool side entertainment and a great beach as well. You will stay in shape walking as it is a long way from lobby to pools and beach.

It was a Amazing hotelbeautiful

The grounds beautiful at night. The animals are amazing. The staff was great, very good hotel. If you have allergies they look after you Ten Out of ten. The rooms were kept clean every day, the food lots. Overall it was a very good trip ps not recommended if you are a smoker.

Amazing resort

Had the pleasure of vacationing at the Iberostar in Myan Riveria Mexico What a lovely resort the ground are stunning both at daytime and night time Plenty of wildlife to see Hawks being trained through out the resort Beautiful Peacocks Flamingos Parrots lots of little creatures very amazing!! To see everything The Pools are all lovely easy to enter by walking in or stairs They have a foam party every Sat The rooms are clean spacious Had lots of hot water for 2 weeks toilet worked excellent ne [... read more]ver any problems everywhere you went all the bathrooms were kept clean even at pool and beach always enough paper I was impressed The food was always good My sister has an egg Allergy they had a chef who met her at every meal she had they took the time to make things for her to eat shout out to Christian& Abbigail Two wonderful caring chefs Our first night there we got in late at night our greetings were from Antonio(Tony) we were very impressed by his reception to us The resort is very large lots of walking but good for you there are shuttles that fo come around every ten minutes that you can go anywhere they have a great shopping centre in the square but expensive but you can go for coffee donuts icecream and crepes, hamburg, fries, tacos Barritos, beers Tequila is poured all the time at all the bars but look out Tequilas makes you hit the floor with too many of them The E locate restaurants are all good Japanese they cook in front of you with a great performance Mediterranean was my favorite had a steak Brazillian delicious so much food Italian was good The smokehouse was mmm good all in all I give the resort 9 out of 10 have no complaints Jimmy hosted bingo everyday had fun doing that the Activity people very good Superbowl feast was Awesome All I can say is thank you to everyone who works at Iberostar from the gardeners to the Lady who scooped our icecream everyday our maid Martinna room 3847 was are room Great Vacation

Pretty but disappointing

As a repeat guest (been 5 times) we found the resort is now pushing very hard on guests to purchase memberships. Prices have gone up but service has decreased. Buffet menus are primarily Mexican food with fewer options. Many amenities not available for non-members. Entertainment now has a cost.

My first time to Mexico was a success!

The hotel was exactly what I was looking for. It was very large but spread out so it was low density and not crowded. It had lots of greenery and wild animals and lantern lit pathways, so beautiful ambience. We went at the beginning of January so it was still quite humid but the air conditioning in our room worked great for when we needed to escape the heat. The food was great but I didn't notice a huge difference from the la carte and the buffet. Our room was very close to the theatre and buffe [... read more]t so it was pretty loud, I'd like to choose our room if we go again. The descriptions of what is offered is very minimal so we had lots of questions when we got there but they were all answered adequately. The entertainment was great and they always had something fun for guests to do. Beach was also clean but you had to get up super early to get a chair otherwise people would reserve them with towels. We just rented the sun beds a couple times. The store on site was ridiculously expensive so don't forget ANYTHING and get souvenirs s off site. There was only one type of beer which was disappointing because I got sick of Dos X's real quick LOL and I'm a beer drinker which was the only major downfall... I couldn't even get something at additional cost... Also, it says no smoking but there were people smoking all over the resort, didn't bother me but it might for some others.. Overall great place and I'd definitely go back.

Terrible Customer Service

Pros and cons to everything, but I was shocked by how terrible the front end service was. Experienced issues the first week and can’t believe they’re still in business with how things are handled there. The grounds are beautiful, it’s so fun having the animals around, the beach is gorgeous (I would suggest staying away from the rocky parts which you can see clearly), the food had a great selection, the cleaning and food staff were always great - essentially if you experience zero issues, y [... read more]ou’ll be fine, but if you have any issues, basically keep them to yourself or you’ll be frustrated beyond belief and waste way too much time. My first night after a full day and night of travel we arrive, and there was confusion because there’s 5 hotels on this one resort - all the perks we were looking forward to that we saw weren’t actually included with where we booked which was a huge let down. We had the option to upgrade but it was really expensive, so we let it go and it just was what it was - definitely very misleading and kind of shady, but we didn’t let it bug us. First night, I had the most terrible sleep and MAYBE got 4 hours cut up because of this drunk group of guys trying to bash into the neighbouring room. I called security - eventually the bulk left, and the AC turned on which is quite loud so the remaining sound was drowned out. I was woken up again by a drunk person continuously knocking and tapping on the door trying to get in again - called security again. Managed to get back to sleep, but woke up again to drunks trying to get into the door, called security for a third time.. and after this phone call they then started fidgeting with my door handle trying to force their way in. I was literally appalled that I had to call security three times in a night, and they claim someone came each time, but to call not once, not twice, but three times? I can honestly say I already didn’t feel safe after night one of 13. Went to the lobby the following day to see what the heck happened, and time and time again no matter who I talked to, everyone just justified what happened as though it was normal and there was no issue and I’m essentially overreacting. Being a family friendly resort with a baby and having a group of drunk men trying to force their way into rooms in the middle of the night repeatedly? Nothing was offered, no apologies were made, it was this constant flow of the systems they have in place and how everything is handled and there was no problem. We were then told by our hands on travel guide at the resort that the front desk/concierge workers are known to be more of sales people and less people people, which makes sense because of how much you’re up sold. Following this shocking display of a clear lack of customer service, we went to their sales presentation as you got some perks for going, so why not? It’s actually an ingenious program that would have been considered, but no longer was when the first manager came to us prior to it starting and asked how the stay has been so far, and we told him the truth of what happened the first night. Response? Didn’t acknowledge it at all, clarified that we knew this was a sales presentation, signed off, and passed us along. Who in their right mind hears of someone having a terrible experience their first night, completely ignores it, then continues to try and sell you more time spent at this resort? It was appalling the demeanour in how they talked to us and looked down on us - just like we were money for the taking. Didn’t care at all about us. This was now an experience we brought to the front desk to bring attention to how off putting this resorts dynamic was - but there was more justification, no one really cared, and we were actually sickened by how some treated us. Eventually we clawed our way to the front end supervisors and managers who could finally help us, but it’s very clear that this resort runs on a very top down, hierarchical model where people are paid poorly and are not happy, which actually made me really sad. Again, the food staff was incredible always, the cleaners were sweet as can be, and you’ll get good and bad everywhere you go, but for the Human Resources and front end to be that bad, I honestly don’t know how they’re still afloat. This was only the beginning of our problems but I won’t write them all here as the issues all came back down to the same thing - lack of leadership and knowledge of dealing with people. Even very small things that weren’t a big deal but we wanted to get sorted out became huge confusing issues that were impossible to get to the bottom of.. we spent way too much time in the lobby dealing with things on our vacation. Very disorganized, inefficient systems - we chatted with a lot of other people staying there who were as confused as we were when we arrived, as most things aren’t explained, the map barely makes sense, and you’re kind of just left to your own devices. Multiple families we met on their way out after a week stay said they had just learned of helpful things like the shopping centre, the Iberostar app, the times of buffets and a La cartes, etc. I’m not sure if covid made resorts worse, but prior vacations I’ve never experienced anything like this. We’re business owners so that’s where our perspective on this is all coming from - if our business ran this way and we treated our customers as we were treated, we wouldn’t be in business today.

Amazing resort!

Iberostar Paraiso Beach checked all the boxes for our recent vacation. Beautiful beach, pool and grounds. The property is so lush with beautiful gardens and wildlife. The food was amazing - great quality and variety, with lots of a la carte options. There was always something going on as far as entertainment. Also, the gym was incredible with ample equipment and lots of fitness classes throughout the day to choose from. I had zero complaints about this resort- we had a wonderful week!

Fantastic Resort!!

We were very impressed with this hotel. The grounds were immaculate and absolutely gorgeous. The buildings were super clean and well maintained. The buffet restaurant had great ambiance and though what was offered wasn’t always our cup of tea there was always something to eat. We especially liked the breakfast options with lots of fresh fruit. We got around to eating at two a la carte restaurants even though there were three available to us. We loved the French a la carte the [... read more] Japanese hibachi was meh. The pool was huge and gorgeous. The beach was nice as well as it had bright white sand and we always had a chair with papilla. Unfortunately we had a huge sargassum problem but that’s not the fault of the hotel. We had a handicap room as we had our mother with us using a wheelchair. Staff were very friendly and attentive. The only critique I have is that the handicap room had very low toilets which made it very difficult to use for my mom despite the handrails. The resort is enormous which could be a pro or a con for people as there is tons of walking though you can flag down a golf cart. The only other critique I have is the nighttime shows or lack of them. The Mexican folklore show was wonderful but for the rest there was nothing really, even the animation team at night was sad really. During the day you could be as involved or uninvolved with activities which I suppose is the benefit of a larger resort having busy and quiet areas. Overall we loved this lush gorgeous property I can definitely recommend this resort.

Absolutely PERFECT!

This is our 4th time returning to the Iberostar Paraiso Beach. It is in a great location and only 30 mins from CANCUN airport and only another 30 mins to Playa Del Carmen, so of resort excursions are easily accessible. Every time we have been so very pleased with the whole resort. From the staff, to the food, the rooms, the gym, the shopping mall, the pools and especially the beach! Everything is perfect. The staff are very friendly and helpful and the resort is exceptionally maintained and [... read more] very well thought out as all the rooms and restaurants are easy to find and labeled on a very detailed map. We will definitely be returning for another visit!

Amazing Accessible resort

I recently vacationed at the Iberostar Paraiso Beach, Riviera Maya. This was my 11th time visiting this resort. I have always return to this hotel mainly because it is accessible, but also for its great value, amenities, food and service. My one complaint is that as a returning guest, I was continually harassed to join the Iberostar Club and book directly with the hotel on future visits. Once I decline, the hotel concierge staff should not pursue the matter. Otherwise the trip was ver [... read more]y enjoyable. Travelers should be made aware that there is a new visitor tax to be paid at the airport or online, but the website was not functioning and the kiosks to pay at Air Transat in the terminal are not setup yet. Regarding the accessibility, it would be great if the hotel could add a few more wheelchair accessible spots on the beach in addition to the existing two. These spots are in high demand, so a couple more spots would be greatly appreciated. I wish the travel industry would make note of resorts that are accessible like they specify if a resort is adults only, golf, spa, etc.

Iberostar Paraiso Beach

We returned from the resort on Sunday and discounting the fact that I got very sick early on the second day of our visit, I would say we had a good time. I mentioned "Montezuma's Revenge" to Nicole and surprisingly, she hadn't heard that expression. In any case, I'm sure it was the salad I had for lunch the first day. Lesson learned..no salads any more. We were at this resort in Feb. 2020, just as Covid hit so this is our 2nd time back. We love the resort. It's quite large but you can get around [... read more] easily; great for walking but there are also shuttle buses if needed. It's lush with beautiful vegetation and as a nice surprise, beautiful peacocks strut their stuff around the grounds. The area is like a small village with the 4 resorts. We were in Paraiso Beach. Our room was good.. not luxurious but very clean and comfortable. I can't really comment on the food as I was unable to eat too much, but according to my husband, everything was very good. Fantastic swimming pools and beach. Evening entertainment should be improved in the lobby as well as the theatre, also, the kind of music played by the pool should be reviewed. We found the Rap and HipHop to be very loud, annoying and inappropriate especially with children around. The animation team was great..keeping everyone busy and entertained. We look forward to returning next year.