Great Time!! Great Hotel.

no complaints, food was fine, A/C and hot water were readily available. Rooms were clean. Beaches were fantastic. and best of all, it was quiet. The people as always were friendly and helpful. Hotel staff were all amazing!!! Thank You for a great vacation.

Beautiful location

My husband and I have just returned from Club Amigo Ancon 15 minutes away from the historic town of Trinidad. Much of the resorts rooms are unavailable but the 120 tropical rooms are available. Our room was simple but clean, air conditioning worked well and a lovely hot shower ( which was appreciated greatly after having no hot water for 2 weeks in another resort).. For the first of the two weeks we had all meals in the main dining room with great staff and sufficient food. However in our se [... read more]cond week the resort was down to 83 guests and guests were moved into a smaller restaurant ( one of the al a carte restaurants which were not be utilized) . Food was definitely less selection , no butter like the first week, less vegetables ,no four types of rice etc) . There is no wine of either type and if you do wish it you must purchase it in the wine store found in the resort. We tended to eat lunch at the snack bar due to selection of food and the two cooks were fantastic and also made plantain chips, croquettes and sandwiches. The beach was lovely and the water stunning. Unfortunately there were many smokers and used the beach as their ashtray . Palapas and beach chairs were in good condition and plentiful. Nightly entertainment was fine but very repetitive. We wanted to say thankyou to the staff at the snack bar who always played cuban music and at a great level of volume. Any one going to this resort has to visit the historic town of Trinidad which can be accessed by the hop on hop off bus daily. Overall the trip was a success and would go back . ( but bring snacks and condiments to fill out the menu).

Perfect for a getaway on a budget

We have a 3-week trip planned for the end of March, which seemed so far off. Saw an amazing rate at this property so figured we would give it a try. Our expectations were minimal ... sand, sun, and clean facilities. The resort did not disappoint! While the property does require an update, we were completely satisfied with our stay. Staff was great, the beach superb, and the food was adequate. I rated the rooms as fair but only due to the decor, they were very clean. I understand that everyone ha [... read more]s different levels of expectations, some fussier than others, therefore I would not recommend this to others, but I would return in a heartbeat.

Nice Beach front resort

We enjoyed this resort. Beach was nice and steps from our room. Staff were very friendly and helpful what ever we needed. Food was actually good mostly plentiful. The buildings are in need of repairs but apparently renovations are beginning soon. Drinks were a issue choice was limited but overall we liked the place with close access to Trinidad.

A solid 3 Star.

The Memories Trinidad resort is a bit older and is holding up pretty well for it's age compared to some older Cuban resorts. The public areas are nice, the beach is great but no better than many others in the Cayos. When I went, the price was awesome and there was no single supplement. In terms of value, Memories can't be beat if you want a week of sun. The rooms badly needed refurbishing but the beds were comfortable (for Cuba) and the patio door worked and locked properly. My safe was usel [... read more]ess as the door was missing but others said theirs was good. My room was full of mosquitos and small black midges that seemed to be coming from the bathroom vent. I killed a few dozen, wore deet and kept the bathroom door shut. I had a problem with the key card late one night that refused to work. After an hour of walking back and forth to reception, they jimmied the lock and gave me a new room. It's typical Cuban to inconvenience the client rather than fix the problem. The next morning my maid called for maintenance to put in a new battery and reprogram the lock. In the end, I didn't move but others had the same problem and moved. The problem with Cuba is that your new room could easily have worse problems than your old one, so it's best not to move if it can be avoided. The buffet had lots of food but it's the same monotonous thing every meal. There was no pasta station, fresh fish, minimal fresh vegs., hamburgers or fries that I saw. The fish was frozen tilapia which I ate most lunches as I found the chicken or pork was either over or under cooked. Sometimes, there were line-ups to get in and the resort was nowhere near full. There were birds in the indoor buffet so if that bothers you, beware. That is common in many Caribbean resorts but very rare in the better ones. Most nights I went to the a la carte upstairs and it was similar food, just quieter and served to you. The a la carte is free but you need to book it and they did offer free lobster 2 nights. once it was undercooked and I could only eat some of it and once it was badly overcooked. Typically, service is OK as they have lots of servers but they spend more time walking around directionless and service can sometimes be very slow. The beach was nice but beware of sand fleas if you are sensitive to their bites. I loaded up my legs with deet and still got eaten. Amazing how many others get nothing. The beach bar was open but not the beach restaurant. I would have given an extra star if it was open. After all, stars are based on services offered and there is no excuse not to have it open at least some of the time. There is also a BBQ area near the beach, also unused. Beach BBQs may be inconvenient for staffing but they are a huge plus for customer happiness. There always seemed to be plenty of loungers at the beach and pool but the pool was not used much. There was typical entertainment for only one night and that's when a busload of Chinese tourists came for one night. I'm not big on entertainment and I was happy that the DJ didn't blast music all day and night. I'm there to relax and unwind and too much loud music at many resorts is a real turn-off. The bars were mostly all open. They use cheaper rum but the cigar lounge at the reception area has better rum if you can handle the smoke. It has to be consumed in that room. I did a day trip to Trinidad and it's well worth the US$5. return bus fair. You will get pestered to buy anything they can sell you but just be polite and keep moving. I downloaded the Google map of the area before I left and it really helps to find you way back to the bus stop. You don't need data for that to work as it locates by GPS which is not as accurate but very close. In dozens of trips to Cuba & Caribbean resorts I have never been sick. On day 6, I got explosive diarrhea from something I ate at the resort. No, it was not drinking too much or too much sun and I heard that someone else had the same problem. It ruins one whole day of your vacation and is caused by someone in one of the restaurants not being careful enough. More training is needed behind the scenes. Overall, I've been to many Cuban resorts that are much better and a few that are worse. I give realistic ratings based on when I was there and that can change quickly in Cuba. The staff, with only a few exceptions, were very happy to serve you and only 2 asked for tips. I would say that Memories Trinidad had some of the nicest staff I have encountered in Cuba. I have always been frustrated that Cuban resorts could really bring the satisfaction above DR and Mexico but the system seems to be unable to make those simple changes. For a cheap week in the sun, Memories is worth it. If you are picky, I'd suggest going elsewhere. Cuba is always more enjoyable if you go with low expectations.

Good value!

Stayed at this resort with my family over Christmas and New Years.The three hour bus ride from the airport was on a comfortable bus with ac and washroom.Before writing about the hotel I want to give some advice on currency.Only bring US dollars and do not exchange for pesos! The Cubans prefer to deal in US dollars and with it you will get the best value.Some places such as the airport don't even accept pesos and even where they do you get a better value with US dollars.You get a terrible exchang [... read more]e rate with Canadian dollars so leave them at home. The hotel is a good value but don't bring 5 star expectations or you will be disappointed! Beach is nice and very long, we never had a problem with lawn chairs.Pool is good with lots of chairs as well but no swim up bar. Buffet and snack bar are basic but we always found something we liked. Service was a little slow but it was never busy enough to really matter. Entertainment was good and the shows were basic but fun, perhaps they could turn the volume down a notch or 2.Sander was a particularly good host and had us feeling included the whole time.Rooms are basic but acceptable.Always had hot water.There were the usual flaws for this star rating in Cuba as in some lively red ants, fiddly locks( keys, no cards) and occasional toilet malfunctions.We did however have amazing ocean and sunset views from the third floor. Scuba diving is quite good on the nearby coral reef and an exceptional value at $35 US per dive including equipment! Overall a good time and value just bring realistic expectations considering the star rating!

Friendly staff and safe hotel

Well maintained grounds and garden, nice swimming pool. Clean rooms with all necessary supplies for the tourists. Beautiful sandy beach good for sunbathing as well as for walking. There are two bars one near the beach, other in lobby of the hotel. Only live Cuban band was missing ?

Best of the Best (don't read the old reviews)( You Need to update the old photos at your website to reflect the renovation and the updates done for the resort)

Best of the Best I loved everything about the resort except the entertainment was limited, Service, cleaning, food, drinks and the people happy to serve you with a big smile unfortunately it's an Underrated resort as per the review years back!! We were 6 people (friends and family) and had a great time. Customer service was great as all staff were super happy to serve us. Cleanliness was paramount as it never stopped throughout the day. Food is relatively good compared to other resorts  [... read more]that we visited lately. There is always something there to eat. Beach was so nice and sandy. Internet was available and FREE at the lobby only; however, the signal was so strong Entertainment was limited to a couple of nights only.

Under rated resort

I Think this hotel is much better than the rating and previous reviews, looks like there were some upgrading and renovation done. we were a group of 6 people in 3 different room, all 3 rooms were very clean, one of the room had issue with hot water but they fixed it 2 hrs after we asked them. there was one international Resturant , the food was very good, food choices were not that much but they had enough choices, one of the best rice and chicken I ever had in Cuba was at this resort, ther [... read more]e were enough veggies and few sweet choices and ice cream. most of the nights there were entertainments, I was out side of the resort for 2 nights ( not sure about showed then) pool side was very quite, no entertainments ( likely due to little number of guests I guess) the staff was amazing, the beach is one of the best and being close to Trinidad is a Bingo, lots of attractions and activities were around bottom line it is not a huge resort with multiple selection of restaurants, sports and food, but there were enough of everything , and much better than previous rating, I personally don’t mind to go back

Under rated resort

I Think this hotel is much better than the rating and previous reviews, looks like there were some upgrading and renovation done. we were a group of 6 people in 3 different room, all 3 rooms were very clean, one of the room had issue with hot water but they fixed it 2 hrs after we asked them. there was one international Resturant , the food was very good, food choices were not that much but they had enough choices, one of the best Riceland chicken I ever had in Cuba was at this resort, ther [... read more]e were enough veggies and few sweet choices and ice cream. most of the nights there were entertainments, I was out side of the resort for 2 nights ( not sure about shower then) pool side was very quite, no entertainments ( likely due to little number of guests I guess) the staff was amazing, the beach is one of the best and being close to Trinidad is a Bingo, lots of attractions and activities were around bottom line it is not a huge resort with multiple selection of restaurants, sports and food, but there were enough of everything and much better than previous rating.

Relaxing Place

The renovated Club Amigos is beautiful place. Beach is so close and most days super clear and great for snorkeling. Sundowns are beautiful to watch from the beach or oceanfront rooms. This is now a 3 star hotel with potential to be great. Most guests you talk to have been there multiple times. Stuff is accommodating and friendly. Planning to go back next year.

Ok resort

I’ve been to cuba over 40x’s and this hotel is an average run down Cuban hotel. The rooms were clean that’s all I really care about. The beach is amazing, the food is a different story lol but that’s Cuba, they try with what they have. The problem I have is with some of the staff, the look right at you and walk right on by and laugh and talk with other staff.....I stood at the snack bar one day for 20 min and then just walked away. The 24hr snack bar never had what they said they would b [... read more]ut again that’s Cuba. Would I return to the hotel? Yes If I got a really really cheap deal and I would just go more prepared with snacks so I wouldn’t have to stand around for nothing. In all I had an awesome time and the weather was great!

Club Amigo Ancon

We loved this hotel...its old..but well maintained with friendly staff..beautiful beach and pool..and close the 2 small fishing villages and a large city over 500 years old with cobble stone streets and stately architecture. For a real insite of Cuban flair..Trinidad is the place to visit. Loved our experience in Ancon..a place we love to visit

A 2-3 star hotel

A wonderful beach, large pool Beautiful sunrise and sunset Felt safe Interactive staff Usual Cuban food Clean Rooms Seems to be difficult to get plumbing parts, or parts in general if something breaks down, so repairs are not made instantly. Flat area for cycling Close to Trinidad

Basic but a great location on a beautiful beach

This resort is all about location. It's an older and very basic hotel that doesn't pretend to be what it isn't, but the staff is very friendly and the room I had (superior room in the three story bungalows) was just perfect with an AMAZING view. Ancon beach is really beautiful with amazing sunsets, so you don't need a fancy hotel to appreciate the beach. The location close to Trinidad and to the mountains (and Topes de Colante park) is by far one of the main reason I was coming here. 15  [... read more]minutes to Trinidad by taxi for 4 or 5 Cucs per person. My favorite city in Cuba One warning to everyone: They do not tell you this, but the blue beach towels in your rooms MUST NOT be lost otherwise you will have to pay 15 or 20 Cucs. Unlike other hotels where they have a ticket system for the towels, here they don't ...but they still apply the rule. I lost mine and was forced to pay 15 Cuc. As for the food, well it is very basic. Don't have high expectations, but you won't go hungry. Enjoy the best sunsets you might ever see.

Great beach

This resort has an absolutely fabulous beach. no water shoes needed here. Trinidad is close by, by bus or cab and a lot of fun to walk and take in the culture and wonderful old buildings. This resort has no money exchange but can exchange in Trinidad. The resort was at the time of my trip mostly older and younger couples. Be aware as a woman travelling alone that you will be propositioned everywhere on resort and off, sometimes in an uncomfortable manner. Rooms were older but always clean. Food  [... read more]is what you would expect. Staff was kind and helpful. Some were great characters to meet! All in all a good stay.

The exerior of the resort was beautiful .the beach and the grounds were well mantained

had several issues with the service and facilities inside resort the most significant isssue was that there was poor water pressure in the room we were unable to flush the toilet often. our complaints over the week were unanswered. there was also nowhere t exchange money on the grounds and i was unable to tip because of this food at the resort was the same every day and we did not look fprward to eating it wasclear customer service was not a [... read more] priority

GREAT BEACH...GREATER STAFF!

I wanted a week to relax & recharge; the flight crews, resort staff , Sunwing reps & your tour guides @ Club Ancon made my vacay the best one yet! I felt like a VIP from the second I got on my flight & it continued onto the resort & tour I booked through my rep. The beach was stunning & the snorkeling was serene! MANY thanks to Krista Shaver for the recommendation & taking the time to listen to my needs!

Trinidad club Ancon

Nothing has changed in 14 years but a nice little hotel with no so bad 3 star food, right on the beach ( no walking to get there ) Trinidad so closed you have to go everyday for the street fiestas...entertainers are good but shows in general are not, repeat guests have a lobster dinner included

Great vacation!

My wife and I stayed at Hotel Ancon from Jan 7-14 and yet again had a great vacation! We visit this Hotel Ancon once or twice a year and have done so for many years now. The staff are always attentive, strive to do their best to ensure a pleasant stay and truly do treat you like family.The main reason we continue to return to this resort is due to the genuine kind nature off all the staff. We were greeted by the new General Manager Daniel who invited us to enjoy a buffet including roasted po [... read more]rk, fruit, and a variety of other foods. This was a pleasant surprise and a great way to start the vacation! Shortly after bringing the luggage to our room we noticed that our safe did not work. Daniel overheard me mentioning this to the front desk and had a maintenance person to the room and the safe fixed in less then 10 minuets!! Although we have always had a great vacation at this hotel, it is an added bonus to now have Daniel's expertise and some new ideas introduced to enhance our vacation experience in the future. As always, Addys the Public Relations Manager went above and beyond to ensure a great vacation and always makes a point of being Friendly, approachable and visible at the hotel. She is a great resource for anything you may need during your stay. Our room in the Tropical section was clean and well kept. We had hot water all week without any issues and the AC was cold when it was needed. We also had a great view of the ocean from our balcony. The buffet had a good selection to choose from and all the wait staff did an awesome job in making sure we had everything needed. We look forward to visiting Hotel Ancon again in the next few months!